I ran into many lies with this dealership. I was told they went through the car, oil change, air filter. I believed them until I went home and checked for myself. Oil was blacker than black. Air filter was caked in dirt. I was told I was going to get a 12k mile dealer warranty and realized after I walked out of the finance office that we never even talked about it. So I went back in and he pretended like he forgot. Kahu is something they install on your battery and is worthless do not sign the paper on it it's 100 they add onto the car. Then they couldnt buff out scratches, smudges in the car because they said they lost so much in the deal.... which was also a lie I paid them exactly what they wanted. I waited over 30 minutes to have the car ( detailed) they gave it a quick rinse and soaked the tires in tire shine so it shot up the whole side of the car. I could go on and on but the main reason for the 1 star is all the lies. Do your research they made me feel like I was getting a deal and getting a car that was serviced. I hade to pay $200 more to get it serviced correct. Later I wanted to make sure I could take off a rim Incase if a flat and found they didn't give me the special key lug nut wrench. So I have to pay $50 to buy the kit. Also found that 3 tires are different brand and paint chips are showing because they used paint pens to cover up scratches. Update the cars ac is very weak, sunroof leaks, oh and the check engine light is on. I was told this car didn't come with factory warranty so I paid for theirs... what do you know my car does have warranty through vw. Please don't buy your car here! read more

Apex Imports - This was my air filter... - Used Car Dealers Near Me - Apex, North Carolina

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Drove to this dealer to get a newer vehicle. Selection is grand, First vehicle they tried to "sell" was an old rental vehicle that was missing head rests?! I'm sorry but when was it ever legal to sell a vehicle missing safety gear and so simple as head rests. Ended up purchasing a vehicle from this dealer with a "clean" car fax. found out later this vehicle was indeed in an accident and an auctioned lease vehicle. Waiting for the accident report from out of state. There was no damage to the frame or sheet metal from where I had removed the bumper and other objects at the alleged site of the incident. Sales rep refused to answer or respond to the concern when it was brought up. Tire lug key. What lug key? It has locking lug nuts on it....but there's no key to get the tires off! "KEY SHOULD BE IN CAR." Good thing I have a hammer and 17mm deep sockets growing out of my garage. Replaced the key lugs with some extra key lugs i had laying around for some awful reason. Found someone's VOMIT in one of the cup holders in the back.....and these guys are telling me they up-kept and changed the oil and fluids on a turbo engine. At this point I'm more willing to trust the pan handler in Aldi's parking lot just asking for quarters so he can push a cart around while wanting to talk, Maybe you even get a free cart ride in the process. That person is more honest than the concoction present at this location. Military discount?! Well John Rambo who works in the back, was a Delta Force Special Forces ranger/ ranger instructor (which one was he cause you can't be them all) who worked in accounting didn't get a discount on any of his cars. There was potpourri on the desk, this statement was a lie twice from the evidence. It also clearly states in this VERY ad, military discount, green check mark. Pretty sure that means yes it's offered even if it is just free coffee or maybe an oil change for something that clearly needed it. Staff is Super nice, just long enough for you to sign the you will not sue them form, the fuck you bundle buddy with some out of state bank who doesn't fall under the regulations of this state, and then they dump you after they hook you up with one of their buddies for a loan, who are probably just as capable if not more capable to really ream you super good before taxes and just laugh at the result. Still waiting on other surprises (yes why would it be over?). They said they were going to register the car for me through the state, which is what all the fees are minus the 700 dollar dealer fee. So property tax, Highway tax, and registration fee. I will update once this falls on it's face, have no faith that they actually did or will even do this. Stay away from any additional warranty they offer. Ask them to remove any additional device they have added to the car for "security" reasons. Matter of fact, because I'm tired of typing review says it all. You should trust the guy in Aldi's parking lot, least he is honest. I wasn't done with the experience, but you get the idea. read more

I bought a Mazda at Apex imports. Paid and drove it home. Within 2 hours, the key light came on alerting me to a problem with something either in the fob or the equipment and sensors. I brought it into the service dept the following day and they couldn't locate the problem. The service manager sent me to a local Mazda dealership for diagnosis. 400+ dollars and 4hours later later it turns out Apex imports had given me one "fake"/key fob that was meant to be programmed for other Mazda vehicles. This threw off the sensor and put the car into stolen mode. When I called the service manager and told him the problem and that I wouldn't pay for the charges he said it wasn't "their fault", "how would they know the keys were wrong" and "what do you expect when you buy a used car?" Additionally, when the Mazda dealership got on the phone to tell the Apex Imports service manager about the problem and charges, the service manager screamed and yelled at him telling him what a "sh--- dealership" they were and ranted and raved about the charges for a the entire time they were on the phone. ABSOLUTELY horrible experience. I would return the car but I can't stomach the thought of ever going back to Apex imports again. read more

Very unprofessional! I went in for info on a car, and they kept pushing for a test drive. I had my infant with me, so I declined multiple times. After pushing and pushing, I agreed, and stated I would need to put her car seat in the car, and it would take no more than 5 minutes!! He claimed I could not do that, it would take too long and was unnecessary!!! He said the baby (4 months old and not even able to sit up) would be a-okay without her car seat for a 15 minute drive. WHAT?!? I declined saying how important a car seat is, clarifying it would take a harmless 5 minutes tops. He still persisted, saying he could come along and hold her in the passenger seat. What the actual f??!?! Not only unprofessional, but totally unsafe and illegal! I went to Weiland Smart Cars the next week and got the exact same car, a few thousand cheaper and less miles. No car seat issues at the competitor! read more

My husband and I purchased a 2016 red Subaru Crosstrek with 10K miles on it in January 2020 from Apex Imports. I just took the vehicle in for a state inspection. I was informed the window tint on the vehicle is illegal in NC. Apex Imports sold me a vehicle that was illegal in NC. I was in violation of the law the moment I drove the car off the lot and Apex Imports did not disclose this during the purchase process. read more

Contacted company after seeing Audi A7 on cars.com. Pretty fast response. Set up time and went to see car, test drive etc with Sales Rep Keith Craven. Facility is nice. They have a lot of cars and had difficulty finding car but after maybe 10 minutes they found the car on the lot. Car was as described on line. Car needed detailing but in general was pretty clean. Car had one key, no owners manual, and several open recalls. Doc fee $649. Sales Rep was not pushy and answered questions by email quickly. They will not budge on price but did offer a owners manual. When I asked about price, i was quickly told the asking price is "firm". I was looking to make a deal with a minor adjustment in price based on key fob replacement, recalls, no trade in, and doc fee based on cash transaction and less paperwork. I was disappointed I didn't even get the "what's it going to take to close the deal" talk and therefore the 3 stars rating. So I passed on the A7 and moved on. read more

Deceptive business practices. Charged $500 without our knowledge for a worthless anti-theft device. Be prepared for a barrage of garbage dealer add-ons - extended warranty, tire warranties, key fob warranties, etc. buyer beware. Poor customer service. read more

Great experience! Landy was so awesome to work with! He was extremely honest, helpful and not pushy. Would highly recommend him if you go!

We got rid of a 2005 Nissan Murano and were so lucky to find a 2014 Nissan Murano Crosscabriolet (it's a convertible)!! We made an appointment on a Friday and went to Hanna Imports - Apex on Saturday morning. Keith Craven was our salesman. He was GREAT!! No pressure but extremely helpful!! We decided to purchase this wonderful car and had the pleasure of working with the money guy -- Reggie as well! He was GREAT too. Everyone we met was friendly, helpful and we never felt pressure to make any kind of decision. If you are looking for a used car, you could not go wrong with working with any of the employees of Hanna Imports -- Apex. You will not regret the experience and will get a great car in the process!! read more

Very disappointing experience with this dealership. I came across them while searching for cars online. There were a handful of cars I liked, but specifically inquired about an Audi A5. Their online rep responded on Wednesday. After a little back and forth I told her Thursday that I could come up first thing Saturday, and that I would be coming from Charlotte. When I got out of work on Friday I had a generic vm from another rep there. There was no specifics on the message, just to call back. Unfortunately when I received the message after i got out of work, they were already closed. I assumed he was just confirming my appointment. I proceeded to drive the 2.5 hours up there Saturday morning and when I got there the rep who called me, told me there was a problem. (Once he knew who I was) He said they sold the car Friday, but the guy had backed out. He said he had the car but it now needed repairs to the headlining in the car. While the rep went to get the car, the receptionist, who was very welcoming, took a copy of my dl so I could take it for a test drive. After he pulled the car up, he handed me the keys and told me to check out the car. He took off to do something. Unfortunately I was never given the opportunity to take that car, or any other cars out for a test drive. They did however take my car out for a spin because I was wanting to trade it in. When it came to price, they were not willing to budge at all. The KBB value of the A5 was $21,530-$24,633. They were asking $24,848. The KBB on mine was $6,833-$9,321, they offered me $3,000. I explained to him there was an identical car, except black and 5k more miles for $23,000 and they would give me $6,000 for my car. I preferred silver though. He told me to just go there. He wasn't willing to budge, didn't want to show me any other vehicles, nothing. Usually car salesman don't want to let you leave, this guy was practically kicking me out. I felt like I was wasting his time. What a waste of a 5 hour drive and a perfectly good Saturday. This was a quick reminder as to why I, and many others, dread looking for a new car. read more

If I could give Apex Imports 0 or negative stars I would. Before the car was delivered to me they wouldn't have the recall done on it because they said they didn't trust their porters and to get it done when I got the car. I was also told, "The car was sitting on their showroom floor, it was in perfect condition and not a scratch on it, this car is flawless". The driver that picked up the car saw dings, scratches, and scuffs and asked the people at the dealership, "You're not going to send it out like that are you?", they replied, "I wouldn't worry about it". I received the car and it had dings and scratches and the wheels are scuffed. The car has an oil smell coming from it. They said the oil smell was probably burning off from somewhere when it was definitely an oil leak. Even though I bought the warranty that covers the cosmetics of the wheels, I was told they would only pay me what it would cost them and I would have to pay the rest. The warranty reads they pay for it. Those wheels were $2,000 apiece. The electrical system seemed weak which worried me there may be a flood damage cover-up. The car came with a 16th of a tank of gas, you would think paying $40,000 for a car you would get a full tank of gas. The car was also filthy when it arrived, Pretty dirty for supposedly being on their showroom floor the whole time. When they called me about the day after it was delivered I told them all the things that wrong with the car and that I didn't care for the car and would like to return it. They told me since I signed the paperwork it is my problem now and I have to sell the car myself. Most car dealerships have at least a five day to 30 day grace period to return policy if you are not fully satisfied with the vehicle, even preowned. The temp plates were supposed to have come with the car and they did not. They came a month later and when they did they were North Carolina temps, not my state, my name misspelled and the plates were only good for a few weeks. I was never planning on moving there so why didn't they issue temp tags for my state? Apex said they were going to take the car back and refund my money, so I sold the car I had before the car I bought from them. After two weeks of having my old car on the market, I had it sold and Apex went back on their word and they were not going to take the car back and refund me my money. I was told I had to keep the car until the registration was done and I had no choice but to keep the car. I was supposed to get the plates and registration no more than a month from the day of purchase and took them over six months for them to get that to me. I couldn't legally drive the car, I didn't legally own the car, and I couldn't legally sell the car because it was not in my name. Legally the car should have gone back to them a maximum of 45 days after the purchase date if they don't mail you the plates and registration. I couldn't afford to buy another car, I couldn't afford to rent a car with all this going and Apex Imports did nothing to reimburse me for a rent a car or anything. I didn't have my own transportation for over three months. I lost almost $20,000 selling it to a wholesaler and broke me. Buying a car should be a very enjoyable experience and this was a nightmare. I recommend anyone looking for a car to stay far away from this stealership. They do not care at all about their customers and do not stand behind their products at all. read more

Went to look at a 2017 Honda Accord Sport SE today and the first cause for concern was a dead battery. The second was moisture on the inside of the windshield. Just happened to look into the trunk and noticed that the spare tire well was full of water. Mold was all over the bottom of the cover, so I can only imagine what was in the areas of the car that could not be seen. I gave them two stars because the sales guy was super friendly and even offered to drive me back to the front of the store in the vehicle. I respectfully declined. I will not be going back to Apex Imports in the future. VIN 1HGCR2F14HA019656 read more

I purchased my car here a few weeks ago, and so far I love it! The customer service was great and I didn't feel pressured. The only issue I have is I inquired about whether cars get new tires when they needed it, to which I was told yes. The gentleman I was working with said that based on the safety inspection the tires had in September, there was still roughly 20k miles left on them and were in good shape. I took the car to a reputable tire shop that I've been using for many years for a 2nd opinion and based on the tread, these tires were not new (which I already knew) but that the tread was very low, & do not have anything close to 20k miles of usage on them and will need to be replaced in the next few months. read more

Wanted to come in and test drive a car, setup the appt. and they sold the car before I got there. Business might have been good for them that day, but you can't treat people disrespectfully before everyone catches on to your name change, still the same bad service, non reputable, reason they make fun of use car guys in movies stealership. read more

Don't bother. A lot of the cars there are damaged. They only care about profits. Wanted to test drive a car and they told me unless I was buying I couldn't test drive it. read more

After going to 2 other dealerships I was pleased to find Apex Imports. The staff were nice and the salesman Feras was personable (which seems fairly rare). He gave me the keys and let me test drive the car. The car a 2016 Odyssey was well priced, financing was easy and quick. read more

I recommend Keith in sales for your car buying need, he is super easy going and goes the extra mile. I was very happy with my purchase at Hanna Imports. Reasonable prices too! read more

I had a great experience at Apex Imports with salesman Keith Craven. He was very professional and extremely knowledgable about each car I was considering. He was also very kind and very patient. I would definitely recommend Apex Imports, and don't forget to ask for Keith! read more

Bought a car in January, sales guy was nice and informative but as we were waiting for the person to do the paper work we were left sitting for about 30 minutes and no one came back to even check on us. Then the guy that did the paperwork was great until he offered us an extended warranty that we turned down and then he had an attitude...very uncomfortable. Now 2 months later we still do not have tags and our credit union does not have the title and I cannot get anyone to call me with updates. I wasn't pissed until they start to ignore the calls and wont return a call! Last person I called to check on status with was the actual manager and he has not called me back to update me!!! Love the car but worst customer service ever read more

Had an wonderful experience buying a car from Keith Craven. His honest, no-pressure approach made me feel confident and comfortable about making a decision. I was in and out in less than 2 hours with a new car. I will definitely come back here in the future. I've been all over the triangle looking at car dealerships, Apex Imports is the best. read more

I just purchased a car from Apex Imports. One of the best experiences I've ever had at any dealerships. Keith was our salesperson, very easy going and friendly. No pressure the whole time. Imran, finance manager is also very professional and helpful. Thank you Apex Imports! We will definitely come back when it's time to buy another car. read more

I had a great experience here! Mark was great to work with. I would recommend this dealership to anyone looking for a great vehicle! Not all imports as the name would imply. read more

We had a great experience here. We test drove 5 cars and 1 twice. 1 right after the other. Keith was not annoyed by the number of cars we wanted to drive, he just had the next 1 waiting when we get back with each car. The process of buying was SO easy. All online to limit the time of waiting in the dealership. We had a minor issue, I called and brought the car in. It was fixed immediately. I will definitely buy here again. read more

There are so many doubts, anxieties, uncertainty that comes with car buying, especially with finding a reliable certified pre-owned. We are happy that we found Apex Imports. They're professional and very easy to deal with. Most importantly, they listen and you wont feel pressured. They put themselves in the buyer's shoes, do their best to cater to every request and answer/address questions and concerns. There's no gray area, no intimidation, just pure joy and satisfaction while and after you deal with them. Not to mention their cars are pristine and as advertised (pix and vid), no surprises, with complete CarFax report. Big shout out and endless thanks to MIKE, KEITH and BILL! More power and success, you guys rock!! read more

We came in after seeing a vehicle online that we were interested in. Mark was very attentive and informative as soon as we walked in the door. He was helpful, but also laid back rather than being pushy for the sale. The process was easy and stress-free and we are very happy with our new vehicle! We will be back in a few months looking for a vehicle for my wife, and this will be one of our first stops. read more

I bought my first car yesterday, 2013 Honda Accord Coupe EX, and I traveled all the way from Charlotte! Terri was my Sales associate and she was awesome! She kept in touch with me over the weekend and kept me updated on the car if someone was interested so I wouldn't waste my time coming up there. My dad and I arrived 15 mins before closing to pick up the car and sign paperwork and still treated us as if we were the first customers in the morning. I strongly recognized Apex Imports! I wish there was one in Charlotte!! Thanks Terri and the team off Apex imports! read more

We had a wonderful experience yesterday at Apex Imports! Mark Bertrand assisted us with finding the perfect vehicle from the moment we walked in to driving out with our new car. His main focus was our needs, and taking the time to learn about them. Everyone was fabulous and we felt no pressure at any time - a very different experience from several other dealerships we had visited. We highly recommend Apex Imports - they are wonderful to do business with and offer full service for maintenance and repair. We look forward to a continued relationship over years of ownership! read more

Needed a replacement car after an accident and finds a few at Apex imports. Mark Bertrand was super helpful and gracious to work with. Found the right car for the right price with no attitude or hassle. Would always come here for a car purchase. Thank you Mark!! read more

I saw MY car on the website the day it was listed. I called and was appointed Mark Bertrand as my salesman going forth. I explained to him my situation and guess what HE LISTENED. I had a check ready to buy this car but couldn't do the 2 hour drive until sat. He took it off the website (as promised), sent it off to the body shop (it had a little ding, and the following week he kept me updated on this car. He was very easy to communicate with and always answered my calls, emails, and texts. I'm not a very patient person but I feel Mark handled me well. I drove two hours to get the car I wanted here and when I got there my friends and I were blown away. Apex has an AMAZING INVENTORY. Not only that, Mark had all the paperwork and everything ready. We of course had to negotiate a few things which for the most part were handled. I got the car for a good deal and I even got a 4 year bumper to bumper warranty for a SUPER AFFORDABLE price. I am overall just so pleased with my experience here and with Mark. You will be taken care of here! You won't be pushed or shoved into anything and even better, their cars are very fairly priced considering other dealerships in a 200 mile radius. Thanks Mark! read more

Apex Imports - Used Car Dealers Near Me - Apex, North Carolina

I came here looking for a car, waited 6 hours for them to put new tires on and get it ready for me to take home. They sent my license plates to me but i never received them. They didnt work with me at all to get my license plates recovered. I was told they were going to put some on for me but took them days to even answer their phones. Very unhappy with my experience with these guys. And one month later i was having major issues with the brand new tires they put on, causing my car to drive funky. Being in the military, i need my car to get around every day. On my vacation i had to pay $300 out of pocket to get new tires, when they told me they put new tires on the day i bought the car. Would not recommend them to ANYONE. I have had so much stress because of them. read more

Researched my purchase online before coming to dealer. Met with Josh for the test drive and get more information on cars that interested me. Josh was professional, courteous, and gave me exactly what I needed to make a decision. Respected my time and my need to move quickly. Hanna Imports will be my first choice the next time I need another car. Great experience. read more

Recently bought my 1st pickup truck from this dealership. While the deal was reasonable, the customer service left a very sour taste in my mouth. The truck was parked in non-paved location and had some dirt from rain splash . The salesman wanted me to drive off the lot in a dirty car but I asked that they wash it and I would pick it up the next day. A 2017 vehicle that I was paying $32K didn't have floor mats and when I asked , I was given a run around each time I inquired. Eventually they pulled mats from another vehicle and put them in mine. Next Day i go to pickup the car and clearly there was dirty on lower front bumper and just a very poor job cleaning it. I was pissed off at this point and just drove off and went straight to a car wash. No apologies from the dealership for their poor customer service. They can rest assured I am not sending a single referral to them . I hope they can learn to treat all customers with respect. Missed future opportunities from me, my family and friends . read more