Terrible experience. Beware! Apex Imports you have to be the most unprofessional, inept and dare I say "BIASED" car dealership in NC. I have never in my life been given the keys to test drive a car and at the same time the finer points of a LO-Jack system (" For my protection and yours because of today times"). Do you do that to ALLLL of your customers??? Your salesperson was more concerned about the car being stolen than having a conversation with a potential customer. When your receptionist asked me to have grace and mercy because there was only one salesman working today, I now know what she meant. You deserve your lot full of cars, you deserve this one star and God be my witness may you get everything you deserve in the future! read more

Car shopping isn't something I look forward to do, but these guys honestly made it so enjoyable! For starters we avoid contact with car sales men in general until we really need help, Kenneth understood the assignment! He was so polite and guided us toward the sedans and simply waited till we were ready to be helped. My sister was buying her first car so we had a ton of questions. He was patient, knowledgeable, and very helpful. We were allowed to test drive without the added pressure of someone talking the whole time :) we especially appreciated this. He took great care of us and not only did they detailed the vehicle, he went after them and made sure the windows and every other detail we had talked about was taken care of. He then introduced us to Khaled who was also wonderful to work with, the service was prompt and he was able to get the monthly payment reduced, he was super personable and the whole transaction felt so comfortable. Overall 10/10 recommend! Thank you guys for making it a great first experience for Rhodelle :) we look forward to seeing y'all again when it's my turn! read more

Traveled from out of town to see a car at Apex Imports that I saw listed on a 3rd party site. The cash price of the car was more than the price in the listing. Also, I couldn't buy car without paying a fee for LoJack services which I didn't want. With the typical dealer fees, taxes, LoJack, and cash price difference, the car was 20%+ more than the listing price which seems criminal. Bought a similar car with no unexpected fees/services from a better business with better people an hour after I left Apex Imports. read more

Crazy AMAZING service!! From the moment I walked in, the greeters were professional. Eli, especially helped me and listen to everything I wanted. I actually went in to see a Lexus NX, however -when I walked into their showroom, I saw a Mercedes convertible. That was WAY out of my price range. Eli noticed that I loved it & mentioned, they had another Mercedes convertible, that was a little older, but in mint condition. We test drove both cars, and I fell in love with it. I left that day, wanting them to hold it, but they couldn't. After thinking it over, I called back the next day. This is the most beautiful car - and I did buy it - a 2017 Mercedes 2017 c-class 4Matic ~ it's my dream car, and I am LOVING IT!! Great customer service! They've contacted me since that day asking how I liked the car - Next we're looking for another car, we'll definitely be calling them! read more

Apex Imports - Inside of my new convertible- 2017 c class 300 - Used Car Dealers Near Me - Apex, North Carolina

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This is an update to my previous review. I will say Jessica has been great with corresponding anytime I reach out to her but the lack of communication in having the sales manager return our calls is horrible!! Very unacceptable!! If you have a customer that has a legitimate concern and problem then you should do all you can to accommodate and see what the problem. Ok here is the problem. Truck purchased on 2/20. Engine light came on 2/24 and was doing a hard jerk! Reached out and was told to take it to a Chevrolet dealership bc it's under warranty. Truck was taken to Chevrolet on 2/26(if not mistaken). Found out the truck was previously taken to another dealership (2/10) bc THEY KNEW THE ENGINE LIGHT WAS ON! Mechanic thought he knew what was wrong. Fixed what he thought it was only for the light to come back on two days later! My issue is if you knew, which you did because we have documentation you knew, then why not mention that before we purchased the vehicle. As of 3/9 the light is still on, the truck is doing a hard jerking when you turn right to the point the truck almost cut off three times while driving. Plus we have taken the truck to a Chevrolet dealership for service more than we want to in a two week time period of having the unit. This is very unacceptable and the fact we have left several messages for the sales manager Mike with NO return call is very unprofessional. read more

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I was going to purchase a vehicle from them and upon figuring out their sales tactics, the purchase never happened. First, they were going to charge me a $1,000 above the posted purchase price because I was going to pay with cash. They put an OPTION on the car that costs $1,499 that I didn't need nor want and was told they would not take it off and if I wanted the vehicle I needed to pay for this EXTRA OPTION in which they decided to put on the vehicle. Also, paying $799 for documentation fees is RIDICULOUS!!! To push a few papers they justify taking $799 for that UNACCEPTABLE! That's "our" hard earned money! They have deceptive sales practices and lie and are not transparent with purchases!!! Would NEVER purchase from them!!! read more

Never got to buy the car because I waited 3 weeks for it to be 'serviced' and ready for the sale. Was 100% ready to buy the car and they finally called for me to come by and get it.... but they sold it within 2 hours even after telling me they'd hold it. Each time I'd call the receptionist was very very nice and as helpful as possible but once transferred to a sales person they answer very unprofessionally. If you can go there and get a car that's available you'd probably have a great experience. But if you're shopping online for a vehicle and trying to schedule out the buying process, good luck. read more

If you find a car you like on this lot then turn around and go look somewhere else!! Their general sales manager Mike is a lying snake and very unprofessional and disrespectful. They have some nice cars on their lot but I'd much rather find the car I'm looking for somewhere else and put my money in their hands before giving this place a dime. read more

My mom was in search for a new vehicle and Apex Imports made it so easy for us! Ali and Brandon were super helpful, making the process very smooth and explained everything in detail. We were in and out because of their awesome assistance! Anyone in search of a vehicle I would definitely suggest to come to this place as the customer service and customer experience is impeccable! Thank you again Brandon, Ali, and Apex Imports for ensuring my mom found the perfect vehicle for her! read more

[Update below] Yay! I just got a used car here after a painstaking online search of the surrounding 250 miles, and 2 visits to other dealerships. Elie Hoyek greeted me and showed me right to the car I specifically went in for. He was very quick to let me know right upfront about the car's history, provided extra details not shown on the carfax and answered my tons of questions. At the last minute after I already said yes to the car, I suddenly decided that I needed to think more and talk to my husband again to solidify my decision before heading off to get payment. Elie was quite patient and understanding, assured me it's a good car and encouraged me to drive it more with my husband. We decided it was wonderful. I do believe this car exceeds my expectations, and we are both delighted with it. The buying process was great too. I did have a few small requests they promise to fulfill after. Next day, Elie followed up with me to make sure I have everything I need and I had more good conversation with him. I do hope to find him again if I'm ever looking for another car! Extra: I noticed some people complained about dirty oil and air filters. Mine were very clean - the whole car was. Update: first rain and my trunk got a little wet. They had me come back, and they were just so kind! They came right out to look and found it - a seam that needs sealing. They want to keep it a day to make sure everything is dry and they will seal it right up. I also decided that the rear window tint was not my jam and they agreed to peel it off for me. To top it off, they set me up with a ride home! I'm SO so relieved read more

Apex Imports - My car purchase :) - Used Car Dealers Near Me - Apex, North Carolina

Do not buy a car from them they are all lies and there cars have problems I don't even kno where to start but beware of APEX MOTORS THEY PAY PEOPLE TO MAKE GOOD REVIEWS THERE A SCAM read more

Jack was awesome to work with definitely made the experience of getting car better and less stressful! read more

Apex Imports - A beautiful picture for a beautiful day - Used Car Dealers Near Me - Apex, North Carolina

This place forces a warranty which once I was in the financing office told me did not apply to the vehicle I was purchasing. I tried to deny it and was told it was mandatory. I was buying the vehicle for my daughter and if she wasn't sitting next to me, I would have walked out right there. Now, a week later the vehicle is broken down in my driveway and I do not have a warranty even though I had to pay for one read more

I had a very good experience from start to finish. Manny, was my sales associate, who did above average, finance also was above average, service again was above average! The whole staff were very friendly and professional. Okay, the few drawbacks were in my opinion not the way I would have let the vehicle leave the lot. Number 1, the vehicle had been inspected, oil changed, brakes done, safety issues were handled, but my issues were if you're already going through everything why not take a few more steps and make it top notch? Cabin filter needed to be replaced, air filter too, kind of important, also a few maker lights needed to be replaced. I handled the cabin filter, and would have done the rest but they were kind enough to finish it up. Also the detail of the vehicle was missing the touch of a person who knows what their doing! I did a little rubbing with silicone on the trim, sanded and sealed the head lights, now it looks like the vehicle that I paid good money for!!! That's the only reason for four stars- read more

Dishonest sales rep - lied about difference between advertised and actual mileage. Dishonest dealership - adds on extras not advertised in listed price. There was a 1500+ mile discrepancy between the advertised and actual mileage. When I asked the rep about it, he said it's because of test drives. Thank you for insulting my intelligence. I told him no way there are 1500 miles worth of test drives in that period. Later I found a temporary registration that didn't work out for some reason. The rep acknowledged it, confirming he knew and lied about it. It was a stupid lie since it wouldn't affect my purchasing decision. The dealership adds on a useless car theft device from Asurion and charges $500. They do not list this upsell in the price of the car, which is deceptive advertising. read more

The purchase of the vehicle was very efficient. I worked with Marquise who was outstanding and able to balance multiple customers at the same time without either of us waiting too long. The only negative is that the final sales price was about $400 higher than the price given to me by the internet sales person. However, I will say that was partially my fault for providing them a copy of my preapproved loan check prior to obtaining the buyers order. That part, Marquise did not have anything to do with. I would still buy from Apex again and definitely from Marquise but I will make sure I have the buyers order in hand early during the process. read more

Horrible service. Incompetent auto technicians and negligence found from repairs, including 4 missing bolts, misaligned oil filter and seals. They do not offer any kind of car loaner program, while they had my car for a month I needed to rent a car since only after they took the car apart did they realize the part was out of stock. I will never buy, recommend or do any further business with them. read more

Absolutely horrible customer service. The general manager Mike Pox (whatever his name is) is very disrespectful. He will waste your time and discriminate against you. Drove out of the way (almost an hour) to get to this lot and wasn't even able to test drive simply because he straight up said "I don't want you to test drive". Had a 7 month old with us and his blatant disrespect is what earned him 1 star. I would give zero if possible. Wasted our time and could have earned our business. As someone in the sales profession myself, I know customer service and respect is what drives a sale and if you have common sense- you wouldn't want to pay this man a dime of your hard earned money. read more

I scheduled a test drive for the next day. Drove 2.5 hours to Apex. The car sold right before I got there. I drove 2.5 hours home. Scheduling a test drive is really convenient, for them. read more

Landy, one of the sales associates at Hannah Apex, was extremely helpful. He had extensive knowledge of the vehicle I was looking at (not an easy thing considering the variety at this dealership). An important aspect of this interaction was honesty. Landy disclosed a small cosmetic issue with the vehicle in question. This was something that I had not noticed and that he could have kept a secret. That is above and beyond in my opinion. To sum up, a great experience for me and a sale for them. I would recommend this place to others Updated June 2018: After shopping some of the dealerships at the Cary Auto Park, I came back to Apex Imports and purchased another vehicle (and had another great experience!). Mark helped me find the truck I was looking for at a quality I was impressed with. After that, Mike worked with me to make sure we agreed on the price point. Super simple process that allowed me to come in and get what I want without leaving the place feeling drained. I'm glad I decided to come back to this dealership instead of agreeing on the truck that was being uncomfortably pushed to me at the other place. read more

I purchase a 2016 Mercedes GLA 250 from Apex. They had removed the car jack, lug wrench and lug key thus making the car unsafe to drive. They refuse to correct this issue. Do not purchase from this company read more

I purchased a car on 01/07/2022. The purchase experience was good. Fast forward to today. I still do not have permanent tags and am just now finding that there is a problem with the title from out of state. A request for this info was not made until the day after my first set of temporary tags expired. After trying to resolve tag and title issues I am no closer to understanding when I may receive this information. All of this information is processed through a sister dealership. Malcolm sent me to a title clerk for information and did not resolve my issues or answer my questions. I was offered another set of temporary tags. Make sure to ask about the title prior to purchasing the vehicle to avoid my issues. read more

Update: I got my car home and tried to open the hatch- and it didn't work. (It worked during the test drive.)Also discovered I am now missing a panel from the cargo area interior which was there before. I texted Nino and he said to take it to the dealership since it's still under warranty and he had no answer for the missing part. I had to lose a half a work day taking my "new" car in and they said yep, it's broken. Now I have to lose another half a work day to get it repaired. No manager from Apex has called me. I left a message today and if I hear back satisfactorily I will update further. I had a good deal but this experience has soured me. Maybe service is only important until check is in hand. Best car buying experience ever. Nino was friendly and well informed. No pushy tactics. The best part is when he came back after I signed the paperwork and said "ma'am I apologize, there was a mistake. Your price is actually $1000 LOWER." I wouldn't believe it either if it hadn't happened to me. Honest, no tricks, fair dealership. Recommend to everyone. read more

Improve your customer service. If your sales manager hasn't bought a vehicle from abroad, that doesn't mean it can't be done. Thank you for having me apply to a vehicle loan and then telling me no you need to have someone on the site to sign for the paperwork. Whenever you have the will to sell the vehicle you can call me. Disgusting attitude from people, you don't talk back to your customers even if you've also served in the military and then question them about where they are, what's their MOS as if someone was making these up. read more

I don't review much but I had to do this one because it was the worst experience I have ever had. Bought a vehicle less than a year ago. During the financing portion while buying, I checked the math before signing and an extra charge was added which when asked they added extended warranty charges without asking/explaining. I told them to remove it. It was sign though for me to not proceed with them but I ignored that time for which I am paying for that now. I got a used vehicle less than a year ago. The vehicle is still in their warranty. I barely put miles on my vehicle and I have a huge amount of maintenance on the vehicle. There is a high chance that these issues were there before I bought this vehicle as I have barely driven it. I visited them to talk about these and the manager told me to leave from his office in between the conversation when I was trying to ask some questions. He barely let me finish a sentence. He offered to pay for some of it which he took away the offer after couple of mins during the conversation (didn't realize that it was time sensitive). Also, I don't think I can personally trust them to fix my vehicle after all this experience. Also, I am an average person who just needed a vehicle which doesn't break in less than a year. Its risky for me to drive the vehicle with the problems it has and these are expensive issues to fix. I would have appreciated if they would have at-least just said no rather than keep marketing his extended warranty even during the conversation and asking me to leave when I asked questions. Their 1 year warranty did not cover much of the issues my car is currently having not sure if extended warranty would have. I personally will never visit this place again even if they give me a vehicle for free. I won't be surprised if they come up with a bad response to this review of mine like they did with other bad reviews. I just wished I would have red all those detailed bad reviews before losing this much money. read more

We had a great experience at Apex Imports. Prices are reasonable considering the current market. Jason Walker helped us and was patient with us and helpful. We did not feel like we were trying to oversold to. I find car shopping torture, but he made it less so for sure! We looked at about 5 vehicles and test drove 4 of them. We changed our mind on a vehicle when we started discussing financing and the finance manager welcomed us looking at one more vehicle at that point. We did and ended up purchasing that one. The finance manager broke down all the costs associated for me as I like to know where every dollar is being spent. We had a good experience and think we got a good deal in the current market. read more

I shopped the Raleigh area for a VW Jetta and found that Alex imports had the best price of any dealers in the area. I did the pre-approval through Capital One before I got there and things went very smoothly. Liam helped me when I got there and made sure that the process was smooth. My wife and I were both on the financing but she could not come with me so Liam actually followed me home to get the paperwork completed. If you are looking for a great used car at a great price, this is the place. read more

I recently bought an Audi Q5 car from Hanna Imports @ Apex. Keith helped us. He was very nice and provided high quality customer service! The manager Mike is doing great as well for the set up. I LOVE my car...The location is very close home! Highly recommending this Dealer. read more

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The sold me a Benz with Perelli tires. However they failed to mention that two of the tires were patched up. In addition, one of the patched up tires has the patch on the side wall. Well, I had to buy $2K of brand new tires. They failed to disclose! read more

This was by far the smoothest car buying experience! I saw the car I wanted online and was able to send them a text so they can pull it off to the side so I can take a look at it in person after work. Before I even got there I was able to negotiate a great price with very little stress. I was helped by Khaled, one of the finance managers there. Even though it wasn't within his job description to show me around the features of the car, he did so anyways. The price was great, the car was fantastic, and the service was exemplary! I will definitely be coming back for my future cars and would highly recommend them to all family and friends! read more

Great overall experience selling my car. Martin was fair and responsive. He was able to beat out Carmax and quickly complete the transaction. The only thing I could have asked for is more $, but that would have been a stretch given they already beat my beat instant cash offer. read more

The lady I spoke with on the phone was very nice, I just wanted to say that to begin with. My only question was, were they willing to negotiate on a vehicle that was around 38 grand. I told her that I was willing to pay 36 grand for the vehicle and she said......WE DO NOT NEGOTIATE AT THIS CAR DEALERSHIP. I was stunned because they are an independent dealer and most all dealerships out there are willing to negotiate a little, but not APEX IMPORTS. I'm simply writing this review because I think that's just totally lunacy and everyone should know that before they possibly waste their time going there, only to be told that the sticker price on all their vehicles is what you will pay and non negotiable. read more

I purchased a SUV here today and Jason was absolutely amazing to work with. He was very compassionate, understanding, supportive, and helpful. I was beyond lucky to have such a great experience to find Jason and the value and tremendous customer service I received at Apex Imports. I highly recommend it and to ask for Jason if you're looking for a vehicle! read more

Prepare to wait and pay unadvertised fees. We came back for a second test drive. Despite having all our information and knowing when we were coming it took almost 20 minutes for them to bring the car around. After we told them we wanted to talk numbers, they left us sitting for 30 minute while they "printed the paperwork." The paperwork was a single sheet. We were disappointed to not only see an $800 dealer fee, but also a $1500 lojack fee. They were also unwilling to discuss the price of the car even though it was missing $750 worth of accessories in the listing. I don't have an issue with no haggle pricing (we bought a car from Carmax later that day) but be upfront about it and your fees. They technically would work with you some on the price of the LoJack but only with a lot of guilt. We were literally told that "selling LoJack is what allows them to keep the lights on." The only good thing about the long wait was we were able to peruse other car options so it wasn't hard to walk away when the price came back too high. read more

I wish I had read the negative reviews on here before I went there. Never again just never again. They don't even have the ethics to admit when they're wrong. read more

Worst car experience I've ever had, customer service was terrible. Had cash and all they could do is make excuses of how things were over priced then added fees that I already said I did not want. read more

I want to add to my previous review of Apex Imports. Keep in mind, I was told by Keith Craven that they were not able to help me out. With the help of a coworker, I did some research into paint issues with Toyota vehicles. I discovered that paint issues were NOT considered a recall, and that there is a specific program that addresses paint issues. If Apex Imports was worth its salt, they would have known that and would have been able to help me out!! I contacted the program, and they were very helpful. I told them I did not want to deal with Apex Imports, so they contacted Leith Toyota in Raleigh, NC. Within a few days, I got a call from Bobby at Leith and he was more than happy to help me! I took my car there, and he inspected the damage, and told me that it will be repainted! Apex Imports didn't want to be bothered to do any more research, so I say once again, thanks for NOTHING!!!! read more

Was convinced to drive up to make a deal because we are close.... also doing so w/ a very very good FICO score (top 7%) so I know that credit won't be a problem.... Left around 9 PM with only 1 high-ball offer due to the time and banks would make better financing options in morning.... Despite having spent time to work out a deal, they sold the car to someone else early the next morning and waited until an hour after sale to contact me Extremely disingenuous and obviously did not want my business despite my obvious intent to buy a car in the short term.... read more

I generally loathe car shopping.... however, we recently needed a "new" car for my 17yo, which after a lot of looking around we ultimately purchased from Hanna Imports in Apex. The sales representative, Keith C, was awesome - patient, low pressure and really listened to what we were saying (daughter needed to 'try on' a LOT of cars before finding the right fit). I loved the professionalism from this sincerely nice and helpful gentleman. All the staff there were friendly, welcoming, and accommodating to my husband, daughter and I. There were a lot of great car choices on site so it was so helpful for her to have the opportunity to try out many different kinds of cars and even years of the same type of car. And we were relatively happy with the price, too. We are very pleased and would not hesitate to go back! read more

We have been looking to get out of our Honda Odyssey and into a newer vehicle for a while now. After visiting several dealerships, we stopped by Hanna Imports. We received great customer service from Naz and Brian and found a great car at a great price. If you are in the market, don't buy until you have checked them out! read more