i need a storage unit master lock key duplicated . i trid the kiosks at the big box stores, to no avail. i called apex lock and key locksmith and they sugghested i come in and they would assist me. they take walk-ins and i was out the door in less than 10 minutes. very friendly and courteous. john let me know that if i had any issues with the duplicate, to just bring it back and he would make it right. i really appreciated the offer, but there was no need. key worked just fine. HIGHLY RECOMMEND ... 5 * read more

Customer service is horrific ... no heart nor think of retaining customers as they are only concerned with their bottom line. I used their group for years (as I am a life-long resident of Apex) and can no longer in good faith recommend them. My dear neighbor lost her husband and was not completely thinking in her right mind when she thought she locked herself out. In a panic she called Apex Lock and Key and when she realized she did not need their services quickly called back only to be charged (with tax) the full amount. To make matters worse, management did not seem to be bothered nor concerned with this highly unfortunate situation and stated "they could have made more" on another job. I get that a business needs to make money and policy is policy, but this was a situation where the client needed some grace. Obviously, money matters more than retaining customers and being humane read more

10 stars. These guys are awesome. I called to get a couple door deadbolt locks replaced because I was having trouble changing the access codes on the existing Schlage locks. They offered to walk me through changing the access codes. Talk about integrity - rather then take a paying job, they spent time with me over the phone, no charge, to solve my issue without needing to install new locks. This is a business that has my admiration and respect. I'll be a lifetime customer and recommend them with confidence. read more

Great customer service! Helped us resolve a key issue with our SUV. Highly recommend. Talented professional and all-around good guy!

Locksmith Juan performed an outstanding service call to replace our front door lock and strike plates. His skills, professionalism and rapport were excellent. We have used Apex Lock and Key Locksmiths more than once and recommend them highly. read more

Needed a couple keys cut and programmed for a Jeep I just bought and they handled no problem! Great team there! Will recommend anytime!

Juan was wonderful! Called in the morning and he was out within an hour! Great pricing for the work performed! Highly recommend! read more

I called for an appointment and got service within the hour. Professional and prompt service at a reasonable price.

I needed a key for my riding lawn mower and went to Apex Lock and Key and was pleasantly surprised that they had a precut key instock. I was out with a key in hand withing two minutes. These guys are very courteous and know their craft. The price was more than fair and I highly recomment them. read more

I look forward to working with them in the future! I called for a potential new hardware of all locks and knobs on our house. They were completely honest with me and recommended I trouble shoot some of the problems we're having. The issues are resolved now and we actually won't have to have them out. But I truly appreciate their honesty when it was no benefit to them to have me fix the problem myself! read more

cool dude! The owner got me taken care of, but prices were higher than I expected. Everything is more expensive these days.....so maybe it was not expensive and just expensive to me :) read more

Gave a convoluted reason why they "couldn't replace our key" then, when asked to clarify, he repeated himself by changing his words and just repeating himself, ( that is not answering the question ) Beyond disappointed. Do Not Recommend. read more

Was in a pinch to access a lockbox with lost keys. When I called on Sunday I expected to leave a message to be retrieved Monday morning. Not only did they answer the phone, they also provided assurance that the box could be accessed. I was in and out on Monday in under a minute. Excellent customer service! I highly recommend Apex Lock and Key. Thank you. read more

Lockpicking is a skill that really opens doors! Apex Lock and Key programmed some Dodge key FOBs for me. They were reasonable, fast and stand behind what they do. They're awesome! They'll be the first locksmith I call in the event that I need one again! There are a lot of shady people out there in the world of locksmithing, so don't take your chances. Call Apex Lock and Key. You will not be disappointed. They say what they do and do what they say. Simple. read more

Excellent customer service! I went to 3 other places and they couldn't copy my simple metal car key. I was referred to come here and he redid my 2 botched keys and another blank I had all in 5 minutes time - all for free. Such great customer service from John Thomas. Thank you! read more

Had two car keys programmed successfully the first time. Highly recommended. Fast and professional service.

They were very responsive...I called in the morning and they had someone there by 10:30. The work was excellent and the technician friendly and efficient. The cost for the service call and work was definitely worth it. read more

The quick and precise. The person we spoke with was very helpful and professional. We will definitely use them again.

Professional and fast cheaper than the car stealership. Curbside service is nice. Very masky but they might have their own personal reasons so i don't take umbrage with that. I have not had a bad experience there after 5 visits so i recommend read more

The person working didn't really seem to care if I brought business to them or not. Just looked at the project and said I can't help you. Did not redirect me to another store. Unimpressive. read more

Accidentally locked the bottom knob on my garage door and got the family locked out of my house - oops. Called up Apex Lock and Key as I knew they were well reviewed and they had done good work rekeying a house for me. The person on the phone mentioned they were the only one at the store and normally didn't do much mobile work on Saturday, but he would see what he could do and called his boss - the quoted service fee was pretty reasonable. Unfortunately they weren't able to come out, but they gave me advice on how to DIY it - lo and behold it worked. Looking back, I could have probably Googled how to do it - but this positive review is for their honesty. I was embarrassed/had my kids outside after a walk. They could have easily quoted me some ridiculous price and ripped me off and I probably wouldn't have realized it, but they obviously conduct their business the right way. Will definitely keep them on my shortlist of lock pros. read more

Came in 20 minutes, relocked my house and would High Recommend as they were quick efficient and safe during covid! read more

Recently purchased a home and wanted all locks renewed to one key. Didn't have keys for some locks. Quoted a price for services and promptly scheduled the work. Juan arrived on time and finished the work within an hour. Appreciate the honest answers to my questions about smart locks. Would definitely use them in the future. read more

I was new to the area and needed a simple lock rekeying. John was in the middle of a big job but did gave my relatively small job the same attention. Connected with him immediately as a customer and have already recommended his shop to others read more

I want to be as fair about this review as possible. On the plus side, the staff are courteous and responsive. We hired Apex Lock and Key three times from 2016 to 2020. The third time was to fix a lock they installed in 2016 that was broken. Because it was during the pandemic, and because my family and I enjoy supporting local businesses and remaining loyal to companies we hire, we paid full price for them to fix a problem that shouldn't have broken down so quickly. The following year, two more locks Apex Lock and Key installed in 2016 had broken. I asked if they could acknowledge the problem might be on their end. They would not. I asked why we should continue to pay full price to fix recurring issues. They said that's their policy. Simply put, I do not trust this company to install long-lasting locks. Three broken locks in less than five years is, to put it kindly, highly unusual at best and very concerning at worst. If you hire them, I suggest asking them to extend the warranty beyond one year. Otherwise, from my perspective, the risk is not worth it. read more

This is not my first visit to this company and it will not be my last visit either. Even my son was happy with work they did for him. This small business in Peak City as Apex is affectionately known is a true example of what a good neighbor in the business community should be. Today Ryan handled my urgent request to help me with not one but two key fobs that's stopped working. And I could Not start my car so jumped in my wife's car and drove to Apex and to our local locksmith. I expected I would have to leave both fobs But no no no. That is not how it played out instead Ryan came to my car I explained the situation and he said sit for a few minutes. Ryan came back in about five minutes he said he took care of batteries and tested the units and cleaned them up. He told Me to try them and see if they worked. We completed our business and I drove home and they both worked. I will continue to highly recommend this locksmith to not only the town of apex but I'd say all the way tom Pittsboro and sanford if you need an amazing locksmith just reach out to this one. read more

Spencer programmed my Key in less than 10 minutes and was as nice as he could be. He tested it, it worked and I was on my way. Good experience and I will go back for sure. Whitley read more

Thank you Spencer for such an awesome job. My husband and I recently moved into our new home and needed a basic re-key of all the locks. The service today was fast and efficient and I highly recommend Apex Lock and Key Locksmith. read more

We contacted Apex Lock and Key to change our locks, after a referral from a family friend. We were directed to the right folks! They were a pleasure to deal with. The technician was there when he said he would be, which was especially appreciated during these times of COVID-19. He was professional and appeared very knowledgeable about his work. Once he had changed all of the locks on the building, he took me for a walk through to make sure everything worked as it should and we were pleased with the job. We couldn't be more pleased. We highly recommend Apex Lock and Key. read more

We needed a second key for our car, and Apex Lock and Key were fantastic to work with. Much more affordable than going to the car dealer, and quick and efficient. Would highly recommend them! read more

TLDR: Go here if you want to get working copies of your keys made. Not like you have a choice. I went to Apex to get copies of my home keys made. I went to Lowe's and Burke Brothers, but neither of them were able to make working copies, even after going back twice. Apex Lock took the time to make sure they were using the right template and cut for me two nearly-perfect backup keys. The reason Apex Lock can make good copies while Lowes/Burke/Home Depot can't is the latter makes a copy by visually lining up the master key with a blank template. Which USUALLY works. But not all keys are the same, and subtle nuances aren't noticed. Apex will (if possible) look up the actual Schlange code for your key to get you an exact duplicate. The only ding against them is more of a me thing, which is they don't really carry any of those painted keys. I like those because they're easier to keep track of. But to compensate, they have templates that can be used to make actual working keys. The folks I met were really smart, friendly and helpful. I felt bad that I didn't have more work for them. I can't speak for any of their security/lock work, but if they approach it with half of the gusto they did when cutting keys, I think you'll be in good hands. I'm not sure what it is about the Raleigh area, but Apex Lock and Key Locksmith was the ONLY locksmith I could find near Cary that had a storefront. Everyone else was one of those mobile services. Though Apex's storefront seemed fairly new. When I was there, they didn't have a cash register. They had....a foam cup. :-) read more

Excellent prompt service. Our front door knob stopped working out of the blue. At first I called one of the highly rated 1800 franchises in the area. He was a no show and didn't bother calling until 2 hrs after our appointment. Next morning, I called Apex Lock & Key. They were at my house in 15 minutes. No talk of "emergency service fees" like the others, just prompt, quick service. Their service fees were less than the other two quotes I received. Good price, prompt services . . think I'll stick with this company. read more

Bought my house and needed my locks really keyed. Set an appointment up with Joel last week who answered all my questions when I called. Brett the lock Smith came today and did great work. He walked thru the house with me looking at the locks and doors I needed work done on. Took his time and showed me all the work he did answered my questions and explained everything that he did. His customer service was great. Both Joel and Bret made my experience here great. Will definitely recommend and use this locksmith again!! Thanks again Chris Creighton Kildaire Cleaning read more

Apex Lock & Key is prompt & has wonderful customer service. I originally called another locksmith business for help. They kept me waiting for two hours & never showed up. I called Apex Lock & Key next. Their communication was excellent & they showed up in less than 30 min. The technician had trouble opening my door (through no fault of his own), but kept trying until he was successful. I am grateful to him. read more

Quick response time, professional in manner manner & dress. Listened to me in entirety, the other people were quick to assume they understood what I needed. I was very pleased that he quoted the price before arriving & didn't change it once the job was completed. read more

I bought a used truck and only got one key, which wouldn't lock/unlock the doors. So, I dropped in at Apex Lock and Key, without appointment, and Luke fixed me up in just a few minutes with a couple of keys. Service with a smile. Reasonable fees. Easy in and out. My kind of business! I will be referring clients. read more

Top notch service! I was locked out of my house and not only did the technician respond quickly, he was extremely friendly and knowledgable. The job ended up being a bit of a rough one as my locks were not cooperating, but he worked super hard to get me into the house without having to drill and replace a deadbolt. His persistance paid off and I was in my house without needing to fork out extra $ and effort. It was all due to his dedication to helping me. Super professional and skilled. I highly recommend them! read more

I recently locked myself out of my house and car. Of course it was raining too. My neighbor let me borrow her phone and I called Apex Lock and Key. Spencer White was at my house in less than 20 minutes and had me in my house a few minutes later. He was kind and extremely professional during our interaction. The price was very fair. This is my 2nd time using this company (no, the 1st one wasn't another lockout ) and I have been very pleased both times. read more

Excellent job at installing new dead bolts on our exterior doors. Juan was extremely meticulous about making sure that every lock worked as designed (which can be difficult on a 25 yr. old house). He ensured that all the keys worked properly and did a great job at cleaning up. Can't go wrong with the service and quality of Apex Lock and Key. Keep it local! read more

Had new locks put on our home we purchased. Apex Lock and Key handled the job. Very resonably priced and very professional! Highly recommend! read more