Service was an absolute nightmare. My family and I went to move our grandparents because it was their first move in 45 years. They told us that they had hired movers who would handle the move itself. They were told they would have three men and two trucks come out to move them. The moving day comes and it is one 26 footer and two men. We weren't too excited about the misinformation but we thought it was fine so we showed the men all the areas we needed them to pack. Once we leave them to pack, they have my grandmother sign a different contract. (She has dementia so she wasn't sure what she was doing). Before they load even half the truck, they tell my grandmother that it will cost an extra $2400 because of bulky items (which they were informed about before this fiasco even started) and informed us that they could charge whatever they wanted because it was in the new contract. Well, even the other moving guy thought that my grandparents were being taken advantage of so he encouraged my grandmother to call Apex and try and sort the situation out. Apparently that was the wrong move because the mover who quoted the price started yelling at my grandmother that she was being unreasonable. My mother tried to explain to him that we were just unsure about the situation and wanted to ask Apex if there was a reason for a new contract when she had already signed a contract and agreed to a price. The situation just got worse and worse. Apex said that they could do whatever they wanted because they were subcontracted and the subcontracted man was angry with us to the point he was shaking his finger in my mothers face and screaming at her that she was the worst customer he has ever had because Apex had called him twice to see what was going on. We soon learn from Apex that the new contract said that the man could charge whatever he wanted for bulky items and since he hadn't filled in any prices, he could write in whatever he wanted after it was signed. We asked if he could just unpack the items and go. He said we would still need to pay for the whole service. We asked if he could avoid paying the extra $2400 by not filling the rest of the truck. He said that he wanted at least an extra $500. This man was so unpleasant that we thought we needed to call the police. We started recording him in hopes to deter him from doing anything to harm my mother and as proof in case we needed to call the police. With any question, he would just yell over us. If we wanted to see the contract, he would try and snatch it out of our hands. The entire experience ended with us asking when he would unload our stuff at the new location and him just saying that grandma said 6pm so it would cost extra, and he drove away. All in all, Apex was highly unhelpful and only helped my grandparents get swindle. I would also advise anyone against using Victor Moving LLC in Missouri. I would leave this same review for them but I couldn't find where to do it. Now, I have never posted a negative review about a place but when they take advantage of people who can't do anything about it, I have only one recommendation; Only choose Apex if you want contracts that have loose enough verbage to allow their subcontractors to swindle you and if you want someone to act like you're crazy for wanting it any other way. read more

I'm hoping to update this review but we will see. Much like the others, received a good price and at the pick up, the price went up considerably. We argued over my containers which had the measurements on them but they still said they were over that size (?). The guys who picked up the stuff were cool and worked hard so they deserved the tip but now I'm over 2 weeks past my delivery date, living on borrowed stuff and unhappy. As of yesterday there were no updates. Can I get my things please? read more

I spoke with Josh Wiley, a manager, at Apex Moving and Storage for our move. We received a quote and it beat most others. I looked at reviews online and seemed to find good ones, but here's the kicker, there's multiple "Apex" moving entities and this company is not related to the main one in STL. They do not list an address anywhere, but their movers were from Hollywood, FL area so that's where I'm listing them. The movers were very unprofessional. For one example - one guy tried lifting a large wall mirror (8'x5') alone, had it flopping around, then the other mover decided to help and they carried it flat. It took about 5 steps for the weight of the mirror to make it crack in the middle. $800 mirror gone- who possibly thinks its a good idea to carry a mirror flat? Next, after they packed the truck, they added about 100 cu ft of space used in the truck which amounts to approximately $850 in additional charges. Needless to say, when our possessions were delivered I wanted to verify the space used. I did and sure enough we used much less space. I tried to get the driver to verify, but he refused. Called Josh Wiley, a manager, and he said it was estimated and agreed to prior to delivery. Why estimate when a truck has markings showing the cubic ft? I told him I have pictures and can verify and he said it'd be difficult to get a refund. I have the driver here to verify, but he refuses. I wrote it on the inventory checklist at delivery and he signed it. We also are missing items and had multiple things damaged. Very horrible experience that we were overcharged, lost valuables, and received damaged goods. At this point, they offered $50 to satisfy me that I refuse to take. They need to refund the space I was overcharged for and pay for the mirror that the movers negligently carried and broke. read more

Horrible and Horrifying! I wish I had dug through google searches before booking this company. At first, I was so pleased with the over-the-phone service. My agent, Daniel, seemed extremely helpful and caring as to how much stuff I had and what my budget was. He told it would not be a problem if I had a few extra boxes. He also told me that I could make each payment in the form of certified check. I had scheduled this move to be on Friday, Sept 14. Then, on Wednesday, Sept 12, I get a call from another agent. This man told me they could pick up my stuff the next day, still guarantee delivery for Friday, Sept 14 and wouldn't have to change my form of payment. I was told it would be picked up between 3-5PM on Thursday. The pick up day happens and its 4PM- I decide to call Daniel asking for an update. He was perplexed as to why the delivery driver hadn't been in contact with me and told me they'd be there at 6:30PM. The delivery driver arrives and starts yelling at me over the phone, that I am "naive to city living" and "don't know how parking goes in the city". I am from Philadelphia, born and raised. I know how difficult parking is and I told the agents over the phone how narrow my street was. The driver, his name was Tony, proceeded to fight with me for an hour demanding I cancel the move because if he gets a ticket, I have to pay for it and he doesn't feel like doing that. Luckily, I convinced him to let me stand by the truck while they moved stuff to ensure he wouldn't get a ticket. Before he started to gather my boxes, he then fought with me about the form of payment. I told him that I was just going by what his bosses, Daniel & the other agent, told me and said that I wouldn't have another form of payment (because for some reason, they dont take credit cards), until delivery day (this was also at night when banks are closed). They didn't finish packing my stuff up until 9PM because half of that time, they were fighting with me. I only had a studio-sized moved and have moved myself three times in Philadelphia quicker than that. When they complete packing my stuff, I ask when they'll have it delivered. They said not until Saturday. I said that i was told it was guaranteed for Friday and if it's going to be Saturday, I needed to know so I could book a hotel room. He said he would be in touch with me Friday morning regarding the time. Friday at 2:30PM happens and I have yet to receive information. I call Daniel and he proceeds to yell over the phone that I didn't read the contract right and a verbal agreement doesn't stand. He also said that they don't take certified checks if the move schedule has been altered.. yet, another agent told me it was fine and I didn't request to alter the move.. their own company did. Plus, Daniel even approved me getting the certified checks. I told them I needed to know when they'll be arriving so i can notify the landlord and get a hotel room. He said he would call me back in 10 minutes. I don't hear anything so I call around 4:45PM. He said he doesn't know when they'll arrive but I "need to chill" because my "stuff will eventually get there." He then told me someone else would call me if there is a delay. I then had no communication with Daniel or the driver until Monday! The driver texted me in the morning saying he would get there on Tuesday. Tuesday comes and I decide it's just best to have the cash, instead of the originally agreed upon certified checks, just to be done with these people. When they arrive, they tell me how I am an inconvenience to their schedule! I am the customer, if you don't like the job you're doing, don't complain to me about it. Plus, they've just cost me an extra $400 in hotel accommodations and about 5 more years of stress on my life. They're the inconvenience to me!! Little did I know, it would get worse. To top everything off- they shattered my TV screen and heavily scratched my furniture items. The entire company is a sham and waste of time. They need to have action taken against them immediately. I highly suggest moving yourself- rent a Uhaul and avoid the BS of these companies. read more

Now that I have a moment I'd like to take the opportunity to let you know about my experience with APEX Moving & Storage! My experience was HORRIFIC! Long story short my furniture has been in storage in Florida since we moved back to NY. They picked up our stuff on time. & instead of bringing our furniture to NY they stored our stuff in their facility for 25 fucking days. My stuff was supposed to be here in 3-4days. It took over 30 days to receive my furniture. People in dispatch were rude. And to add insult to injury.... a lot of my property is MISSING! We were given an initial estimate that we THOUGHT we were locked in on... & then were charged an EXTRA $800 after the fact. I'm just happy to have our stuff, but they are by far THE WORST long distance moving company EVER! read more

We do not even know where to begin, or how to keep this short. We DO NOT recommend Apex moving and Storage. Please DO NOT hire them. Please read. We were going to rent a Pod, would have cost us half as less the $ and less stress from what this company wronged us. I almost decided on a Pod a couple of times. When I talked to Daniel Cole, my sales Representative, he assured me with the estimate he gave me, he added $ to the original quote for leeway so if I forgot to add any belongings to our inventory, we would still be good on our cost. I emailed and talked to him on phone multiple times to confirm the cost and move details. I explained to him that my son,who is a furniture mover himself, came home to help us move, he estimated our belongings about 3,000lbs more than what they had on inventory but Daniel assured me that is why there is added leeway cost and that they would take take care of us. To not worry. So, that was my decision, to hire Apex Moving and Storage. Why, because my fiance and I had a newborn. He was born full term at 10lbs. 13oz 22in. Our Jack was sent to NICU with heart complications. He was transferred that night to another childrens hospital over 1 hour away. We could not hold him, I could not nurse him, for 7 days.At 8 days old, our baby son had to go through heart surgery. He did recover and is so healthy now. He has been off oxygen at 1 month. 3 months now, doing so well, but we were so scared! My fiance was so strong for us,taking care of us. So with that scare, and my older son coming home to help, I wanted them a break. I wanted us to just spend time together,just pack, and have the rest taken care of by Apex Moving. They came, but we later found out we were outsourced to Prodigy Moving and storage out of PA. The foreman did walkthrough and said we had more inventory. I showed him emails and explained that was already added to our statement cost. He informed us might cost more but he probably could fit all. We discussed and decided to continue that shouldn't cost too much more but worth not having to do it ourselves and we already had a $1,500 nonrefundable deposit down. Movers loaded and stopped after awhile, raising our cost to continue $2,600 more. We were going to say forget this, unload our belongings, we were already done dealing with them but they guarded the truck and said it would cost us $2,000 to unload to give us our things back costing us a total of $3,500 for nothing. We felt stuck. We got the money together, they continued. After awhile, stopped again and said we are at the extra 2600 mark, if they continue, it would cost us another extra $1,300. Yep, that's what they did, added $3,900. We called company while movers sat and waited. The company called us back, while I was holding our baby, the lady customer service was yelling right away. We asked multiple times to lower her voice and let's talk this out. She was rude at one point yelling at me that I shouldn't even be talking to complaining because she knows I was intoxicated. I said, Excuse me, how dare she talk to a new mother this way and a customer. I dont drink, in fact, I breastfeed and just got done nursing our son. She said oh oh well sounded like you were slurring your words. WHAT! She accused me of threatening the driver, which none of us did. She finally lowered her voice, then saying "Is this better now" We asked to speak to someone else because how rude she was, she finally put a man on phone and he basically said, we continue for the full amount or pay the extra 2000 to unload our belongings right there. They did not care about customer service. He said the movers are their eyes and ears, so they go by what they say. We felt like either way it would cost us, so they continued. They still at the end did not load all our belongings. They loaded things they were not suppose to we set in a corner of room and asked them not to take, like my new custom built PC I use for my photography business and personal. Well, my PC does not work. I wanted it with me to keep safe like we did with my sons PC, we kept his in car, his works. In AZ, unload, we have many broken furniture, missing parts, furniture they took apart in IL did not put back together in AZ, boxes smashed so many broken pieces of plates, expensive crystals fragile box was beaneath 4 boxes, broke. Do not hire Apex or Prodigy moving and storage. Thank you for reading. Jenne V Jason S read more

DO NOT HIRE THEM. It's a very dishonest company with horrible, horrible service. After paying the deposit, which was 1/2 the quoted price of $1900, they quickly loaded my belongings and drove away. When I got to my new location, I couldn't get a hold of the driver Or anyone at the office. So, my 85 yo mother and I slept on a blow-up mattress for three weeks. When they finally contacted me, via email, the driver had added on hundreds of dollars in extra charges for "packing supplies" and refused to deliver until I paid the balance via cashiers check to be deposited directly into their account. After I paid the remaining balance, which now totaled over $1700, a truck showed up and unloaded my belongings. My antique desk was destroyed, antique dresser had the handles broken off, and the boxes had gotten wet, so many family pictures and other items were ruined. It is disgusting that this happens in the US, but then I'm in Florida. read more

This has been the WORST experience ever!!! After my original estimate they charged me an extra $1500 and it's been 20 days of waiting and they still haven't delivered my stuff. Save your wallet and time, go with a different Co. read more

This is by far the worst customer service experience I have ever had. I was quoted a price that upon pick up increased more than 50%, despite my inventory only omitting a couple of small items. No one will answer the phone or give me any information about where my belongings are. The only communication I get is to inform me that there is going to be an additional charge. At this point I am at almost double my original quote and still don't have any of my belongings. At best the company is disreputable and should be avoided. To me this borders on outright fraud. read more

This has been the biggest ripoff I ever been involved in. I got a quote to move me from Pa to Florida. I price was with in my range. They were a day late to pick up my items and the price went up 800$. They broke my TV that was supposed to be free package. Charged my 200$. Broke my microwave and several dishes. No response from this company. read more