I submitted a collection of silver (14+) items to your company after conducting due diligence to confirm authenticity. Each piece was stamped "S925" and was independently tested using two separate silver testing kits purchased from both a major online retailer and a national brick-and-mortar store. All items tested consistent with sterling silver prior to shipment. After sending the items, I received no communication for approximately nine weeks. During that time, I made four separate attempts to obtain a status update, none of which were meaningfully addressed. Only after this extended delay was I informed that two of 14 pieces in my shipment were allegedly silver-plated and therefore ineligible for processing. I was further told that, as a result, the entire lot--including the eleven items your company deemed authentic sterling silver--would be returned to me. I was given no prior notice of this policy. I explicitly requested that the items identified as plated be returned to me while proceeding with processing of the confirmed sterling silver pieces. This request was denied without explanation. My follow-up question--seeking a rationale for why partial processing was not possible--was disregarded. At no point was I provided with documentation, test results, or a clear methodology supporting your determination that certain items were plated rather than solid sterling silver. Given that each piece was marked S925 and passed independent testing prior to shipment, this conclusion is both unexpected and unsupported. The handling of this matter raises several concerns: * The lack of timely communication (nine-week delay with no proactive updates) * The absence of transparency in testing or verification methods * The refusal to process clearly authenticated items within the same shipment * The failure to address direct, reasonable questions regarding your policies As a result, I have filed a formal complaint with the Better Business Bureau and am in the process of submitting a complaint to the Federal Trade Commission. I am requesting the following: 1. A detailed explanation of your testing procedures and the basis for determining that certain items were plated 2. Clarification of the policy requiring entire shipments to be rejected rather than partially processed 3. Reconsideration of your decision, including the option to process the items you have already identified as genuine sterling silver This situation reflects not only a dispute over material classification but also a breakdown in communication and customer handling that warrants formal review. value: none. wasted 3 months with no return Photo is of testing kit to ensure all silver sent in was S295 certified value read more

APMEX - testing kit in sharing all silver sent in was sterling silver S295 aka genuin - Investing Near Me - Oklahoma City, Oklahoma

After spending over $15,000+ with APMEX, I'm extremely disappointed with their customer experience. Calls are routinely rushed or abruptly ended because "too many people are waiting behind you." I've even had calls hung up by customer care and sales reps who clearly just want to move on to the next caller. This behavior wasn't a one-off--it happened across multiple customer service and sales representatives, which suggests it's cultural, not accidental. There's also no post-call survey or feedback mechanism, which says a lot about how little they care about improving the experience. The entire interaction feels purely transactional, with a noticeable lack of professionalism or respect for high-value customers. I've never encountered such a strange and dismissive approach from a company handling large financial transactions. Yes, prices may be slightly lower at times, but it is absolutely not worth the terrible service. When you're dealing with precious metals and five-figure purchases, trust and service matter--and APMEX fails badly on both. read more

On 5/27/26 I made a $2093.41 purchase from APMEX known as Idiot Mex online. I have never seen this much greed & stupidity before. The IdiotMex, moniker is so befitting. The cash payment from my bank account was for a 4 Ducat Gold Coin, Austria. The coin has a listed weight of 13.6 grams of actual gold. The spot price that day, was $ 4525.00, for gold. The coin weighting 0.443 of troy oz, was valued at $2004.00 & premium cost of $88.00, grand total $2093.41. On June 5th, the box arrived. When I opened it, it was a horrific experience. The 4 Ducat coin was very visibly, clipped. The coin weight on the scale was below 12 grams, meaning more that a gram of gold was clipped from the side of coin. This renders, the coin as a counterfeit, no longer containing the milled intended weight of 13.6 grams. It was scrap gold, not BU grade of bullion investment grade coin. The allegation is that APMEX is coin clipper. I contacted the Austrian Mint which verified, APMEX, is the representative agent for Austrian mint, receiving the newly milled restriked coins from their office. So the only person who could have clipped the Ducat was identified as APMEX. This is very serious allegation, with proof enclosed, the image of clipped coin which APMEX mailed. Selling/ using US postal to transact counterfeited gold bullion, is a Federal Crime, 18 U.S. Code § 2320, when convicted, 15 years jail sentence and fines is the punishment. Immediately, I opened a return merchandise authorization with APMEX representative, returned the accursed thing back to them for refund. They put me through near a month of hellish experience to refund my own money back. Meanwhile I filed with Federal Trade Commissioner, to investigate the allegations of fraud. They are slow because of volume of fraud cases that they handle, but when it is investigated by FTC, it is thorough, hoping APMEX is brought to justice, for intent to deliver, counterfeit gold bullion to US public. read more

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Horrible customer service and communication. I purchased significant amounts of gold coins from them over the last few years and then use their citadel storage. After flawlessly paying quarterly for the last six or seven years, I finally wanted to take possession of some of my coins. I put a delivery request in on May 4 of 2026 and as of June 21 and after repeated emails and phone calls, I'm getting nothing but the runaround on where my shipment is at. read more

My experience with APMEX has been extremely disappointing and frustrating. I placed an order in December and waited for weeks with repeated delays and no clear delivery date. During this delay, the market price of the product increased significantly, causing me a major financial loss due to APMEX's failure to deliver on time. The worst part: my order was canceled without my authorization. Customer service later claimed the cancellation was "per my request," which is completely false. I never asked to cancel the order. This is unacceptable and raises serious concerns about how they handle customer accounts and orders. Instead of taking responsibility, they offered generic responses and avoided addressing the actual issue. Waiving a cancellation fee does not fix the loss or the lack of trust caused by canceling an order without consent. I have been a serious buyer, but this experience has shown me that APMEX cannot be relied upon when timing and market prices matter most. I strongly advise others to be cautious and consider alternative dealers before placing high-value orders. I suggest to APMEX and new customers please check the reviews first I am attaching proof of bad servic read more

APMEX - Investing Near Me - Oklahoma City, Oklahoma

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As long as you never need customer service, even for very simple questions, it will be fine. Customer service response to my easy question absolutely crushed my love for buying from APMEX. read more

FedEx delivered the item but didnt follow instructions and item was lost. FedEx denied the claim. APMEX didn't do anything to help. Poor service, your goods are not insured if they get lost. read more

Confusing pricing, hidden fees, support that's impossible to reach, and then incredibly rude when you are eventually able to speak with a human. I've been a long-time user and have never been treated so poorly by a company. Run far away from Apmex and use anybody else but them. read more

Slow shipping at times and horrible customer service. Shipments are pretty accurate though. You always get what you pay for eventually...

I purchased $8,000 worth of silver from APMEX on eBay, they only charged a typical 2.5%. On eBay, APMEX has over 609,000 positive reviews. My wife was shafted by GoldCo charging $8,000 for $4,000 worth of silver. I gave GoldCo a scathing Yelp review and GoldCo refunded the $8,000. I haven't had any customer service experience. I never had to call APMEX ... probably the 609,000 people using eBay to purchase APMEX silver haven't had any problem with their purchases. I have to wonder who makes all these negative claims on Yelp. Perhaps the silver-gold selling scammers such as GoldCo!? Something doesn't jive. Could be the people having no problems with their APMEX purchases are happy and don't post positive reviews. Whatever you do, don't deal with GoldCo because they are con artists. There's no truth in buying from GoldCo ... period. read more

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They didn't make good on my lost order after four complaints and two months. The order was lost between UPS and USPS. No help and no refund.

The absolute worst customer service I have ever experience. Ordered Dec 22 2025, FedEx lost it in Texas somewhere. APMEX started their investigation and so did FedEx. Nothing but junk AI replies. The chat feature on the website and app no one ever answered. All I wanted from them was my original order re shipped and sent it to me. I would not be surprised if this company filed chapter 11 due to mismanagement. Absolutely terrible. read more

Very rude and unsophisticated customer service even you call and intended to place an order. BTW, bad price and higher than a lot of dealer. Stay away from this company (look at the poor rating in multiple review platform ) read more

ZERO stars if I could, only recommend if you like wasting your time and having family time stolen from you. I ordered Xmas gifts 11/30 and they never came over ONE backordered coin I begged them to cancel, they refused and told me I could ship to my family's house where I was staying for Xmas, made me pay expedited shipping and the gifts NEVER came, hence I had to drop everything Monday 12/23 and spend all day finding new gifts for my family. NEVER BUY FROM THEM, backordered promises are prolonged and they LIE about where you can alternatively ship to. First off, I spent ~ $3,000 on a specialty 1oz gold goin, received it with copper spots all over, very disappointed. Ready to give a second chance, I placed an order on 11/30 far ahead of Christmas as gifts for my family. I was notified that "one" coin (for myself) was on backorder until 12/10. No updates on the 10th so I called and was told "still delayed, in stock 12/17 latest." I explained the order was Xmas gifts and I would be leaving to visit family for the holiday out of state on the 20th. I asked to cancel the one backordered coin and was told NO. I was told "if YOU want to pay for expedited shipping ($21) we can 100% without a doubt have these to you by the 20th." I was given no indication there would be any further delay & received ZERO communication after this. I still felt uncomfortable with this promise, as this was ALL of my families gifts, so I asked again to cancel the one coin that is causing the delay. NO. To cover my bases I asked, if there is another delay, could they please ship these to my Mom's house & was told yes and they requested her address. The coins NEVER arrived 12/20 and I had to wait until Mon 12/23 to call. I call Monday am only to hear the one coin (that I don't even want now) is still OUT OF STOCK, put me on hold, and then magically 10 mins later it's suddenly in stock. They send me to "validation" to verify my Mom's address and it is NOW that I'm told, if it's not my "actual" address, they can't deliver, zero exceptions. ALL OVER ONE COIN THEY WOULDN'T LET ME CANCEL TO GET THE OTHERS ON TIME. They left me high and dry on Monday 12/23 to go Xmas shopping for my family when I had purchased these coins FAR in advance. I was forced to abandon and sacrifice time with family, over the holiday, and I will never get that time back. I was told a manager would call me about the encounter an how it was handled after the holiday. It is now Feb and nobody has called or reached out. I will NEVER purchase from APMEX again unless you enjoy WASTING YOUR TIME AND $ and like spots all over your coins. Abhorrent company. read more

APMEX - Investing Near Me - Oklahoma City, Oklahoma

WARNING - DO NOT BUY FROM APMEX! They claim to guarantee secure shipping, but when my order wasn't delivered, they refused to do ANYTHING. No refund or replacement. I'm not sure it ever even shipped since I received NO DELIVERY ALERT and the tracking info they did send changed drastically as if there had been a mix-up. They essentially stole $1100+ from me. So much for my savings!! I contacted them and did everything requested to file a claim, then they denied it anyway and stopped responding to my messages and requests for more information regarding their investigation. The rep I spoke with over the phone wouldn't provide a last name or the name of the insurance company who supposedly denied my claim. Then he was INCREDIBLY rude and dismissive. They can take your money and there is no accountability!! read more

I have been at long time customer of Apmex, since 2013. The company tells me I am a VIP from the amount of money I have spent with them. My last order took approximately 5 months to complete. The order had gotten lost so they had to do an investigation into it in which case the coins were never found. Apmex sent another order, some of the worst coins I had ever seen. They were obviously circulated and were also damaged. Sent those back and did get replacements that were so-so, going to keep these so I can be done with the company. I understand accidents happens but the bad part about my last transaction with them is how they treated me on the phone when I called to inquire about my order. Tiffany in claims was incredibly rude and condescending. Another representative hung up on me when calling back to trying to get a different person on the line. There are too many outlets to purchase precious metals from, will shop elsewhere next time. read more

I am a regular silver stacker. I understand the market has recently experienced unprecedented demand. However, APMEX has provided the WORST customer service of all bullion merchants i've dealt with. I ordered silver on 1/09/26. My order was lost by FEDEX. APMEX uses the cheapest ground shipping, so FEDEX was unable to tell me where my package was. Things happen. I opened a claim with APMEX on 2/3. Investigations should take "12-14 days" according to APMEx. I received last correspondence from APMEX regarding this on 2/13. 2/27 i wrote to inquire the status - NO RESPONSE. Today 3/5/26 i finally had to CALL to be told they decided to refund me on Monday - would have been good to have informed me of this. In the time it took APMEX to tell me they didn't know where my package was STILL, i received 2 silver orders from SDBullion (also priced cheaper). This is by far the worst customer service experience i've had purchasing bullion online. Absolutely DO NOT recommend this "reputable" merchant. They completely bungled my purchase AND screwed me out of the profits from the spot price of silver on the date of my puchase. Bullion Buyers BEWARE - this merchant offers Zero recourse, zero compensation efforts, and minimal updates. They'd rather refund you and sell the metal at a higher price in the rising market. Great customer service LOL. Maybe if they didn't cheap out on ground shipping, we wouldn't be here. Go literally anywhere else to receive your metals: SDBullion, Monument Metals, and Scottsdale Mint CONSISTENTLY outprice APMEX, and youll actually receive your order. read more

Great place to buy silver! I've never had problems with them. They have a great selection.

High premiums compared to local shops but fastest shipping, most secure and second to none. Best "internet" exchange

Order #43903811: On 1/31/26, I purchased two 1 oz. gold bullion coins listed as "in stock" for just over $10k. Sent payment, payment cleared my bank and then I was told delivery was delayed due to items "not in stock". Requested refund 2/19/26 and again 2/25/26...I still have not been refunded as of 3/10/26. Customer service is terrible...I was told they were "short staffed working 18 hr. days" and "management is focused on orders, not refunds". APMEX has lost a customer forever. read more

They sent the wrong coin, so I RMA returned it. After over two weeks of not shipping the correct coin that was in stock, I have requested a refund, because they could not tell me when it would ship. They promised a refund confirmation email that I have yet to receive. They are so slow, and rarely, if ever respond to emails. read more

This transaction involved material misrepresentation. The listing represented a complete set, yet the coin that made the set valuable was not included. I will not return the item at my own expense or accept a voucher in lieu of reimbursement. I demand a full refund to my original payment method. If this is not resolved without delay, I will pursue a dispute through eBay, initiate a chargeback with my bank, and post an accurate review documenting this deceptive sale." this is the last message I sent this company but they just ignored me. The last message they sent me regarding this coin set is that they do not have the coin that is missing out of the set they sent me. This is an obvious lie. They have many of these exact same coins. They simply remove them from the set they're in and sell them individually for more money. Obvious fraud. read more

I ordered a coin for a child's first birthday. I ordered a Morgan Silver dollar graded VF, AU. I did not get the coin that I ordered. They sent me an ungraded coin! I paid for a graded coin. I called Apmex customer service twice to deal with this issue (i also emailed them). As I have NOTHING FROM THEM, I put a diispute on my credit card. They are not a good company to do business with----STAY AWAY FROM THEM!!! read more

My experience with Apmex has been excellent. Marcy was very helpful and friendly. The packages received were packed very well. Top tier trustworthy business. read more

Thieves, I purchased items and still have not received them. I would avoid these folks entirely. Their costume service is a disgrace and they'll keep your money and not ship your items. Thieves!!! read more

Terrible customer service on there Ebay page. I am not sure who is in charge of there Ebay store, they can use some classes on communication, and how to properly engage with customes when there order is delayed. I do not recommend this business. read more

my shipment of silver January 22, 2026. I did not receive payment until February 12, 2026. Three weeks is far too long. But that's the least of it. They claimed by shorted them by one coin, so they deducted that from my proceeds. I was extremely careful in and I have photographs of as I was packing them, but you really aren't in a position to do anything when they short you. read more

I ordered recently from them - received a different item than what was ordered. The best thing about them is their delivery is fast. I am never going to order from this company again. Bait & Switch read more

Please try to understand my low score for this order isn't taken just to be a complainer! This order was placed on 2-6-2026, this is way bad, slow service this will be my last order for me in closing someone should have reached out to me by now? The other companies Money Market Metals l Amazon, EBAY that I've used for years have been fast and if I needed any help, it was easy not this hassle. The website is a very flawed system that kills a company rep. Please remember poor service will make people look elsewhere thanks for the read if you did? read more

I have been a customer of Apmex for over 20 years although it has probably been 10 since I've bought anything from them, reason being that when I attempted to do a buyback (sale) about 8 years ago the offer price was SO low that I was insulted by their meager offer. A month ago I contacted Apmex regarding a large collection of coins from my late father's estate. There were many unusual items including world coins, ancient coins and a number of PCGS and NGC graded coins, as well as some commemorative sets. I furnished many photos and descriptions and followed up with several phone calls. Eventually I was put in touch with a "specialist" whom I contacted several times to provide additional photos to assist them in their bid. My emails and calls now go unanswered and I have since given up on getting a response. I will not mention the name of the individual because I do not want to cause any problems for them directly but the total lack of service and disregard is unacceptable. Fortunealty, there are other more reputable and professional companies out there who will be happy to get my business. After this last experience, I will continue to be an EX customer of Apmex. Yes, they are one of the largest, if not THE largest online retail coin companies but their buyback department has been a complete disappointment. As a buyer I give Apmex a high score. I have never had a problem with an order, product quality or delivery but I absolutely do NOT recommend or endorse their buyback program. read more

Recent purchase of gold was never shipped. Several dates were delayed. Credit card began accruing interest from date of purchase. ApMex will not take calls for transactions under $10,000. There is no way to cancel online purchase online. I called the credit card company to dispute charges. read more

Great dealer in OKC that ships globally. Trusted for millions of orders and they are my go to for digital gold/silver, bullion, coins, numismatics. They always deliver what they say they will for a fair price. read more

APMEX leadership posted an update to their website today and because of the stock price being almost $100 an ounce for silver, they are saying you need to purchase at a minimum $500 for any online purchase. I'm really not happy about this! If anyone is looking to buy silver without a minimum, you can go to SD Bullion for your precious metals needs. plus they are actually better priced than APMEX with no minimum to buy. read more

The worst place to buy anything. If you call to check your order good luck with that between the crappy customer service and the folks talking down to you it's tuff to get anything done don't buy from this place take my advice and go elsewhere look at all the negative reviews and the worst part is the company doesn't care or mind at all so my first order will be my last and for good reason two thumbsdown!!!!! read more

I sent them several thousand dollars in silver coins. They tried to low ball me. Now they will not return my coins

Was selling some odd size pieces of gold back to them (all purchased from them. The price they offered was low.. but I wanted to test the waters with a sell back to them (only around $3,000). I was told it takes 2-3 days once received before my funds are sent. After 1 week, I called and they confirmed it had been received and they are a day or two behind. I called again in 3 days, they said tomorrow. I called again the day after that and They said Tomorrow again. Now I can not get through on the phone, My emails are not getting responded to, and the online chat does not respond. I'm going to give it to the end of this week and then will hire an attorney. The customer service has been mostly non responsive and when I do connect, they are rude. read more

DO NOT BUY FROM APMEX - I purchased silver from APMEX, the order never arrived. It's been over a week, they have not done anything except they are starting an investigation and said I need to send them a "police report" are you kidding me... for a lost $320.40 order.. Who does this?? their customer support is the worst. I still have not received my refund and sure I'm not going to. read more

I've been a long-time APMEX customer for over 7 years, but I won't be ordering from them again. They started adding a city sales tax to all bullion purchases, even though I live in an unincorporated area that is not subject to city tax. This is clearly stated on the city's own website. When I contacted them directly, the representative was rude, unhelpful, and couldn't provide any valid explanation or source. I can purchase the exact same products from many other reputable dealers with zero sales tax. APMEX already charges higher premiums, and now they are adding unjustified taxes with no transparency. Not worth it. Cross-check with other sources for evidence. read more

I foolishly sent $8253 worth of gold coins to this company, not realizing it was a scam. I used a UPS 2 day air shipping label that they sent me. The scam is they refused the package and per UPS it cannot be returned to me (even though my return name and address is on the shipping label) because it was ordered by Apmex. Therefore, they win and I lose. I'm writing this in hopes of saving some other gullible person into making the same mistake which I made. This is NOT an honest, reliable company. read more

Their customers representative on phone is so Rude. It's unbelievable. There are many place you can buy gold and silver. I will not recommend my family and friends to buy from them. read more