Chances are, you will be greeted by name after a few trips to the store. The owners, Jonathan and Dianna have become really close friends over the years and I would send anyone there for advice or to be equipped for anything that the store carries. You may go in thinking you need a $500 piece of technical clothing for skiing, and leave with a $200 piece that will suit your needs and save you alot of money. I've seen and heard them do this many times over the years. The sale isn't their goal. Equipping you with the right gear is. Don't get me wrong, they will sell you what you want, but they will save you money by explaining that the piece you had in mind may just be overkill if that is the case. Their philosophy is to equip customers with the right equipment for that specific use. If they don't have it in stock, they will get it for you if the product is available from the manufacturer. The right fit is a goal whether it be clothing, footwear, or backpacks. They stake their reputations and livelihood on that fact. They understand a poorly fitting pair of hiking boots or shoes, or a pack that doesn't fit properly could be the difference in an enjoyable experience or a trip you may never take again because of this. They are real world salespeople because they use what they sell and their knowledge of their gear is amazing. They remember products that they've sold years ago. They stay up to date on new materials, innovations, and ideas in the outdoor industry. Each employee is trained to fit you properly and every employee will be knowledgeable in all products that they carry. They put their customers first and research the products that they will carry seasons in advance by going to trade shows and talking with the dealers they purchase from face to face. Ask to be put on their newsletter so you can be kept up to date on upcoming events and sales. They run sales regularly. Jonathan, Dianna, or any employee will, in some cases, fix a piece of equipment in the store rather than sell you a new one if they can if it can be done. I feel very confident in saying that you will leave the store more knowledgeable and prepared for your next outing everytime you walk through their door. In fact, tell them I sent you. I've worked in the outdoor industry and in 3 separate stores and managed a clothing store here in Greenville, so I know first hand about customer service. I know you will get right tool for the job and in a friendly and pleasant atmosphere. read more