What a blessing Cline's Auto Services turned out to be!!…read more My family was returning home from a cross-country road trip when the alternator of our van went out and left us stranded off i81 3 hours from home. We looked up nearby mechanics and decided to try Clines. We called and 10 minutes later Billy was there with his tow truck and brought us (My Wife and 5 children) back to his shop. They were extremely busy that day but to my shock and surprise, Billy said he would get us up and running that day because he didn't want us stranded and for our family to get back home. They were able to find a new alternator and get it installed in just a couple of hours. While the work was being done, they allowed us to commandeer their office and use it as a resting place for our children. Tammy (office manage) was the most gracious host. Being in their office for a few hours, I also got to witness their interaction with other customers. If I didn't know otherwise I would have guessed that everyone that came in was a family member because that is how they talked and treated them. Billy got us a very great price on the alternator and the labor cost was extremely honest and fair. Also, as we were leaving, Billy caught a mistake made by the last place we had our vehicle serviced 3 weeks prior to. He noticed a missing lug nut on one of our tires. He had us pull back up (after the shop had closed) and checked and tightened all the lug nuts on the car (they were all loose). I could go on and on about so many more details of what happened and what Cline's did to go above and beyond what they had to do, to help us out in a pinch. The only bad thing is they are located a few hours away from our home. Otherwise, we would take all of our vehicles to them for our mechanical needs. Cline's staff are genuinely good people!! We can't thank them enough!

CAUTION: Towing charges from accident scenes and roadways seems unregulated in Virginia. It appears…read moreCline's can charge whatever they like for a tow and present you or your insurance with a SHOCKING invoice. Read my invoice, look at my accident scene and BEWARE of this company. GET EVERYTHING IN WRITING IN ADVANCE! $4020 bill after a Mini Cooper accident on I-81. The VA State trooper called Cline's Towing in Rural Retreat. The Mini Cooper was in the road, right side up, but inoperable due to broken radiator. Cline's loaded it onto a flatbed for transportation. Initial $3420 are related to towing after the accident. Remaining $450 and $150 are for storage and second tow. UPDATE September 13, 2025 I have received a reply to my complaint with the Virginia Attorney General. I am posting it here so that it can be seen alongside the invoice. Cline's is not proposing any adjustment to the many fees charged, rather they have taken the route of claiming the fees are legit and saying I was rude (I disagree). I'd be happier to post an update that they reached out with a reasonable proposal regarding the excessive fees. Fees Invoiced: $1450 - State Police Call $195 - Admin Fee $125 - Gate Fee $250 - Clean-Up $150 - Environmental Fee $125 - Labor $450 - Tow/Hook-Up $150 - Winching Fee $75 - Fuel Surcharge $450 - Accident Scene $450 - Impound/Storage (6 days) $150 - Second Tow from Cline's Rural Retreat to Turkey Pen Marion ------- Total $4020

Need a course in customer service, but did a good job at reasonable price. If you get by the…read moreconversation I would use them again.

I broke down on a road trip over the holiday from Ohio to South Carolina, I called 7 tow company's…read moreto take me home and instead of charging me thousands of dollars Dakota answered my call and said I'll fix it in the morning. And sure enough he had us rolling home to South Carolina before lunch time. He went above and beyond knowing what tough situation we were in. Thank you guys we made it home safely thanks to you!

Wanted to give a shout out to you guys and a big thanks! I referred your Towing service to friends…read moreof ours that broke down today on Rte. 81 with their Truck and Horse Trailer coming from NJ. My wife called asking me for help to find an Honest Towing Co. in your area knowing I keep those kind of contacts forever. I used you several years back to tow a Bucket Truck coming from Storm from Florida Light and Power and another time looking for an odd part you helped me out with. Truly appreciate you helping these Folks out and getting them off the road quickly. If someone needs a good Towing Company, please give these Guys a Holla and let them know where you seen this review. Thanks again and great job assisting Mike and Nick to finish their journey to Texas.

Broke down on a long drive. R & C referred us to a great local mechanic who went out of his way to…read morehelp us on the weekend. Thank you!!

Horrible customer service, they also hit a tree with the side of my Jeep. All I needed was a tow!…read moreNow I have a huge dented door and had to replace my passenger side mirror! Will definitely never use this company ever again, and will continue to suggest anyone but them for future recoveries. Even when I went to pay my bill those "good" ol boys was rude as hell!

When my daughter got stranded on the side of the road in Pulaski VA, we had the great fortune of…read morefinding Dave at Good Ol' Boys, and Deve truly showed up as a Good Ole fella, helping her get the car towed to a fantastic shop he recommended, to a hotel he thought was a good one (it was!) and followed up to make sure she was fine. You can not find this kind of caring, competence, integrity easily and we were so fortunate that we called Dave. Thank you so much sir, and I recommend EVERYONE to use your towing and recovery services, they will also learn they were lucky to have found you.

Tony Akers of Pioneer Towing and Transport was wonderful! He picked my husband, myself and our 3…read morechildren up when our vehicle broke down on the side of the freeway and took us to the tow yard. He was kind and very friendly! They were fast and got to us within 15-20 minutes after we called! Definitely recommend!

Traveling from TN, my car had a breakdown. Jake with Pioneer Towing arrived within minutes! He…read morewas extremely kind and professional. Since it was the weekend, he helped me scout out a hotel and arranged for a mobile mechanic to contact me ASAP. I felt safe and cared for. Thank you, Jake!

-0 knowledge about mechanical issue, they charged me $50 for installation my break pad which I…read morebrought with me he took out the emergency brake piece and he through it in the trunk because he did not know what to do with it. I wanted to show him a Vedic how to install it he ignored me completely. They need to reimburse me back my money which should not have charge me a penny.

My husband and I were traveling through the area headed from NY to NC when we had a mechanical…read moreissue that left us stranded. We called and a very nice gentleman told us there was no one in the shop today given that is was Sunday afternoon but that he would see if he could reach someone to assist us. He advised he would call us right back. He did and within 20 minutes we had two very nice guys there helping to get us back on the road. Very thankful for them taking the time on their day off to come out and get us back underway

Great service from professionals! We needed a tow for our 28' straight truck and new fuel lines -…read moreall done within 24 hours - excellent job! Lori Krumpols Owner Preferred Movers of TN Wheaton World Wide Moving

Thanks for towing us out of the ditch ! Very professional. Quick service friendly and Courteous !…read moreHighly recommend! Only waited about 30 minutes, since he was on another call

I WOULD NOT RECOMMEND THIS GARAGE TO MY WORST ENEMY…read more June of this year (2023), I had a wheel come off while I was driving down the interstate. I lice out of state and they were the closest garage. the sheriff of the county highly recommended them. I heard nothing for 2 months. so I began calling for updates. I was told It needed new lug-nuts and a new wheel because it was bent but they could not find one. I called once every two weeks after that as I could not work without my vehicle. each time I called after the first call, I was met with a woman that huffed and sighed every time she heard my name and that I was still calling. she continually cut me off and spoke over me as well as my fiancé 4 months later (October), I called and she yelled over me it wasn't done and they couldn't find a wheel and that I could pick it up without it being finished. even though I was told it was undrivable. She said I could drive it fine with a bent wheel. just that I would need to torque my wheels every 100 MILES. No one is gonna wanna do that. so I contacted my local garage and they set it up to be towed. today, nearly 5 months later, they found my car dead dead in the lot beside their shop with lug nuts still missing and my battery drained. Seth, the mechanic laughed at this and slammed my keys down on the counter and tried to charge me a holding fee after I was told I would not have one. and began to raise his tone and talk over me when I said it was missing lug nuts. my mechanic picked my car up and said he found a wheel in no time and I also easily found multiple wheel replacements local to hillsville. I was also informed that it in fact was NOT safe to drive in the condition they said it was safe to drive in and that I was liable to WRECK. I was without my car almost 5 months and treated with such disrespect and my car was left in a field to drain and not be prioritized.

I was traveling from Savannah, GA to Upstate NY with my family. My car only had 52k miles on it…read morewhen the tachometer started going nuts on Interstate 77. The needle went from 2k RPMs to 7k RPMs so fast and was dancing around continuously for miles. It was revving so fast out of nowhere and I could tell something was wrong with my engine. Got off an exit to get gas and check and could immediately smell the clutch burning. The gas station attendant told me about Bert's, which was luckily only 1 mile down the road, so I didn't need a tow. Came into Bert's stressed and tired and the staff was great. I needed a replacement clutch and the part had to be ordered special from Winston Salem. It was an extremely stressful situation, as I had a baby and a dog with me, so much cargo strapped to the roof and we had to be strategic with what we needed from our luggage cargo (baby needs, dog, clothes, food) to spent a day in the local motel. They ordered the part and the guys gave us a ride to and from Motel 6 while they waited for the part and repair. It was a pricey job but the staff was great and the transportation help was so nice of them. Thank god they were at the exit I pulled off on. This garage seems like they deal with these situations all the time, being right off a major interstate. We made the best of a cruddy situation and it only added one extra day to our trip home. Highlight recommend.