Need a course in customer service, but did a good job at reasonable price. If you get by the…read moreconversation I would use them again.

I broke down on a road trip over the holiday from Ohio to South Carolina, I called 7 tow company's…read moreto take me home and instead of charging me thousands of dollars Dakota answered my call and said I'll fix it in the morning. And sure enough he had us rolling home to South Carolina before lunch time. He went above and beyond knowing what tough situation we were in. Thank you guys we made it home safely thanks to you!

This company saved the day when the owner of the campground I was staying in was totally…read morenon-responsive and unhelpful. My truck and travel trailer was stuck in the mud at this property. I tried for a couple of hours to free myself, with no success. I called up Big Iron, and an hour later they were out at my location. They worked to get me out, and even backed my trailer into a "safe space". These guys were very nice and turned a horrible day into a much better one for me. Thanks!

From friendly customer service and trustworthy to totally unreliable. On 6/19 I took my 1986 Bronco…read moreII in for inspection, tire rotation, hose checks and any other pressing repairs. The clerk told everyone they were backed up for days. I said I'd leave my vehicle for as long as they needed it. Got a call Friday 6/20 that the vehicle was ready for pickup and the only thing that was wrong was a signal light. I went in, paid and got my keys AFTER I asked for them. I was finally able to get a ride to pick the vehicle up Monday 6/23 and I noticed the rejection sticker. It was clear the vehicle had not been moved from the spot I parked it, i.e. taken into the shop. I told the my friend who gave me the ride that 99 didn't do anything I asked. She said, "they did the same thing to me! I went in for an inspection and an oil change. They put an inspection sticker on it and said I didn't need an oil change." I called this morning. Tuesday 6/24 and asked for Sherry (the owner). The clerk said "I don't think she's around here" and hung up. I called back to get his name which is Dustin. Update: Dustin called Tuesday 6/24 and asked what I wanted, but didn't offer a solution or options.

We stopped for gas in our RV and got stuck at the pump. The shifter was stuck in park. Two guys…read morefrom 99 Car Care came by and diagnosed the problem. One of them crawled under the RV and got us in drive so we could get to their shop. They couldn't have been more helpful.

Went to Twin County Tire today to get my Tire repaired. I had a nail in the tread part of my truck…read moreTire. They pulled the nail and made sure the Tire wasn't leaking and inflated my other tires to the right pressure. Great service and great staff. Thank you so very much!​

garbage, took my truck for an alignmen they told me I had to replace all my tie rods and charged me…read more40 for the diagnostic or something, after replacing the tie rods and taking it back they charged me 65 for the alignment and with a paper saying that they couldn't align the car correctly and that they did their best and that if I wanted them to do it right I would have to pay more. I wouldn't recommend this place at all.

We had a blowout on one of the rear dual tires on our Ford 450 bus on our way through Whytheville…read moreVA after 10 pm last night. We couldn't find an open repair shop that late so we waited until this morning and we were referred to Complete Truck Service. We were there when they opened and they got our vehicle in and out in less than an hour. The service was fantastic. The staff are polite and the price very was reasonable. If you're from this area I would recommend Complete Truck Service

Took truck in for check engine light. They replaced wiring harness, turbo piece, another wire. I…read moreran one trip and had to take back for leaking valve cover plus Check engine light came on. They said the valve cover was warped . Then the turbo is bad and next the ECM. Replaced turbo, no boost. Took truck home . Parked in garage for 30 minutes. Backed out and large oil spot in floor. This was after replacing valve cover and gasket at garage . Only went 30 miles from shop to home. I'm in the hole $5000 and truck won't run right and leaking oil after having new valve covers and gaskets. Would I go bad ? Not in this lifetime.

We've got our vehicles inspected here and some minor repairs done. They're nice and knowledgeable…read more Even walked my husband through how to something on our own.

The Nichols Bros are a couple of dishonest auto mechanics in town to whom a lot of people entrust…read moretheir cars. They did a job for me a little over a year ago, and because they did it wrong, I just had to pay $800 to have part of it redone the right way by someone else. The job they were supposed to do was the head gasket and at the same time, change the timing belt, for which they charged me $1300. So, just about a week ago, I heard a tapping in my engine. I brought it to someone else because these knuckleheads had been messing up with other things (*more about that later), and I just didn't trust them anymore. It turned out that the tapping was the timing belt they put in... it was ripped. I'm just fortunate that I heard the tapping because, had I not, it could have torn completely, which would have damaged my engine. I called and told one of the brothers what happened, and he offered to replace the belt, but said that I would have to pay him for the labor!! #1 why should I have to pay for labor for him to replace a belt that he messed up on in the first place?!, #2 who would even trust him to do the job right, when he didn't do it right the first time. AND #3 why would I trust them to not do harm to my car for revenge at having to redo the job. As for the other things they messed up on: 1: Last year, I heard a rattle under my car... it took 4 visits to get it fixed, and the only reason it was fixed was because I, figured it out!!! The first time I brought it in to them, they drove it, put it up on the lift, and said there was nothing wrong, so I left. The second time, they tightened up something, and charged me $30. The 3rd time they said, it's your sway bar, and charged me $70. Finally, the 4th time I came in for that rattle, I said, "I think it's a heat shield", which it turned out to be, and finally, it was fixed!! I was the one who had to figure it out for them to fix it. 2: Another time, my car was jumping while driving in stop and go traffic. They took it for a drive, they said they thought it was my transmission. I asked them if they if maybe it needed a tune up, and asked them check the spark plugs and the air filters. One of the brothers checked all that, and said the spark plugs were fine, that they had been changed when they did the head gasket. He said the filter was also fine, and charged me $78 for that. The car continued to jump when driving in stop and go traffic. They said it was what happens when the transmission is going. I got all anxious because I knew it would cost a lot for that. HOWEVER, not trusting these "brothers" anymore, I decided to bring it to another guy for another opinion. He checked the spark plugs and said that they were the original spark plugs, that they had never been changed, and that the filter was badly blocked up. I had him change everything, and VOILA, the jumping stopped!!! Just think, if I hadn't gone for another opinion, and listened to them, I'd have had to pay thousands for just a rebuilt transmission!! I went back and told one of the "brothers" and they just shrugged it off. That might have been the end of my dealings with them, but for the timing belt!! Fast forward, I had the other guy do the job fixing the timing belt, and according to him, there were many things that weren't done that should have been done, which could have contributed to the belt ripping. After the work was done, I went back to the "brothers" and showed them the bad parts, and told them what the other mechanic said. I wasn't about to accept just a "shrug" for this. I asked them to reimburse me for some of the cost for fixing things, and they outright refused. I got nowhere in my attempts to get some reimbursement for their bad work. We got into a heated exchange, and they threatened to call the police, so I left and as I did, I told them that I would inform everyone I know about the bad business they conduct. So, now, I'm stuck with an $800 bill, and just want to warn others, you take risks with your automobile and your finances if you go to them. There were other ways in which they messed up, but this is already lengthy, so I'll end it here.

I own a 2004 Chrysler Crossfire which has been very difficult to get worked on due to the fact that…read moreit's hard to get the parts seems hard to find a mechanic that wants to wants to get invested and work with you as a team to get it fixed which is what needs to happen. I saw some reviews online for Troy so I called and he agreed on a date to look at my car. He and his coworker I could not be any more pleased They went through everything on this car explained everything to me Let me help find parts if that wasn't a possibility so we could work together in tandem. Every time I called he never acted like I was a bother or that I wasn't a help at all. They installed a dash cam for me for cameras and told me what my options were to add other cameras because the car does need some some extra help being able to see out of its little difficult to see out of this kind of car. Show me where there was some things inside the engine that needed special work and we're working on that right now Did the things that needed to be done immediately. And now we're scheduling the other items to be done over the next month with the parts already ordered now which is haven't even been a week and go into them. I hope that Troy will still be working from on my car for years to come I would love love that love that love that. You will not be sorry if you call on these two people to work on your car. 11

It is Sunday & Mother's Day and we were driving & pulling a cargo trailer from Maine to SC to clear…read moreout a storage unit, turn around and head back when we got engine overheating alarm and had to pull over on Hwy 81. We just knew we would be have towed, have to get a hotel and wait until Monday to even get it looked at. I found Southwest Automotive on Google & it said open daily 8am-6pm so we called Troy and told him our dilemma, unfortunately he said he could not look at it until Tuesday, but then he was nice enough to send us information about a local towing service. We had let the engine cool down so we chanced getting off highway to an exit. That went ok & we were trying to come up with a game plan when Troy called us back & said a car he was working on needed a part so if we could get to him he would look at it. My husband had told him he thought it was just the thermostat. Troy went and got that part while we slowly made our way to him with our heat on full blast, keeping the engine heat low. Less than 2 hours later, Troy had replaced the part & tested our hoses, replaced our antifreeze & made sure the car did not overheat while revving the engine and A/C at full blast. We are back on the road with no issues. And, it did not cost us a fortune-very reasonable. Words cannot describe how thankful we are to Troy. We feel so very lucky to have found him. He is very hardworking & is starting up a lock smith service too! So, if you need car service repair or a lock smith-do not hesitate to call him!!

We broke down traveling from NC to Roanoke on labor day weekend. I had no idea where to take my car…read moresince we were from out of town. I so I read the excellent reviews and everyone mentioned the professionalism. I am glad I made the choice to go here. He diagnosed my faulty water pump on Monday and had my car fixed the next day. Fairly priced, excellent communication. Highly recommended.

The owners and staff are super friendly and prices beat anyone around they don't try to charge for…read morethings you don't need and through the years I have saved a ton of money going to them and they are honest and always try to get things done in a timely manner to get you back on the road . Thanks guys you're great !!!!!