They moved my appointment to the other date, unfortunately I had to cancel the appointment. When I called them in front of the door to access to the building for my appointment, they told me they did not have appointment with me because I didn't call back to set up and confirmed the appointment. Instead of apologize, the lady on the phone blamed on me and lied about that I did not call back to confirm the appointment. Really! wow! Luckily, my iPhone recorded that I did call on the 11/09/20. See attached. read more

Apple Dentistry - The blamed on me and lied about that I did not call for appointment/confirmed. Really! wow! Luckily, iPhone proved it. - General Dentistry Near Me - Fair Lawn, New Jersey

Cancelled an appointment we made months ago at the last minute. The only option they gave us was one and a half months later. Claimed there's only one dentist at the practice when there are two listed on their website and two listed on my insurance provider list. There also seems to be a different dentist every time we would go there - it's like a revolving door. Not very reassuring. We're looking for another dentist. The receptionist, Wendy, was also very RUDE when we called. Not the best way to keep clients and not professional AT ALL. read more

The appointment was great. The doctor did a good job. Everybody is friendly and smiled my way to the room.

Nice quaint little office. Excellent staff and service. Team works seemlessly together to create an outstanding experience. Highly recommend this office. read more

Dr Sheth is the most gentle dentist I have ever had and her assistant Irina is super friendly and comforting if you are terrified of the dentist. Will keep coming here for all my dental needs. Great communication. read more

Thank you so much for all you have done to help me! I have not been a fan of the dentist until meeting Wendy and the staff at Apple Dentistry. Wendy and Irene are knowledgeable, kind and supportive, and in every way they have gone beyond my expectations. Dr. Arefian is a Godsend! I have been excited about going to the dentist from now on! My Dentist confidently explained everything in detail to ensure I could trust her skills and helped reinforce my decisions with care and concern. Wendy and Irene supported me and followed up after my visit. Wendy went above and beyond to get my insurance to comply and the billing was clear and reasonable as they allowed me to pay in installments as work was completed, what a convenience!!! I am grateful to have found this dental office and will highly recommend this office to all my family and friend, and tell them of the great service I received. Looking forward to my next visit!!! read more

If you need a dentist, run as fast as you can in the opposite direction of this place. I went in for a checkup and cleaning. I had a wound under my tongue which needed attention. The dentist said she thought it might possibly be a bite trauma. She showed me one on the other side. She refused to comment on it. She freaked me out more than I already was. She looked at my xrays and said everything was fine. She spent maybe a minute brushing my teeth with gritty toothpaste and left the room. I had to call for help bc I needed water to rinse. She gave me the names of 3 oral surgeons and told me to go to one of them if the wounds weren't gone. She said there was no need for me to return to her. When I called and asked to speak to the owner I was only allowed to speak to the receptionist/office manager. Her response was that I didn't come back in two weeks. Did I go to the oral surgeon. I went to my gp who put me on antibiotics which cleared up the infection. It became obvious that I bit my tongue. Her response was that the dentist couldn't prescribe antibiotics for that. Needless to say, no one is allowed to speak to someone beyond the receptionist and who cares if the dentist charges you for a cleaning that took one minute. I am so grateful that I didn't have any cavaties! read more

The woman that picks up the phone is extremely rude. She decided to give me a lecture about canceling my appointment. They require 24 hour notice to cancel. If I scheduled an appointment the day prior, there isn't 24 hours. If I called to schedule an appointment with the dentist stating that I was in pain and had to cancel, obviously it has to be something worth me having to deal with tooth pain. I called 3 different times and let the phone ring for over a minute, they picked up the 3 rd time I called. I will not be going to this dentist. I will def not recomend them to anyone. read more

This is the worst dentistry I have ever seen. I do not know if the dentist good or not, because when I first time went there, they assigned me a temporary dentist, who cleaned my teeth very quickly and not carefully. Then the nurse took X-ray for me, but she made my tongue and gum painful, my tears almost down. The worst part is the receptionist. The lady is really rude, mean, impatient, and has a strong sense of racial discrimination, making me feel uncomfortable. I was so angry when she hanged up on me so rude, she even did not give me a chance to talk, then I called back and told her " to be honest, I feel your service is awful", then she hanged on me immediately, and never answered my phone any more, so I am unable to call them to transfer my document to new dentist, and have to call our insurance company and new dentistry to do this for me. The office is so terrible, which, I believe, will make their patients feel uncomfortable and upset. This is not a good place if you want a smile, you will not get a smile from people working there, especially the lady answering the phone, and you will not make yourself smile at that place , either. read more

I would not recommend this place for anything unless it's just getting your teeth cleaned. I Wasted my time with them and they made dentures that didn't even come close to fitting my mouth. After surgery when the dentures didn't fit they told me they were sorry and I should call somebody else. That was two years ago and I'm still walking around without teeth. I wouldn't trust these people for anything more than teeth cleaning. Go here at your own risk. read more

Wonderful dentist and the assistants are so friendly. Too bad the receptionist isn't very good at customer service. Told me I was in network, did some work then got my statement of explanation from my insurance and it turns out my insurance is out of network. Called to cancel and she wouldn't let me get a word in when I told her I'm out of network. Kept saying that she doesn't see any where that I'm out of network about 10 times. Eventually, I had to be mean and told her that I'm not lying and I'm not sure what happened. She then said, "you know what, you know what, Bye." Awesome! Instead of working it out as is part of her job she completely hung up on me. I call that a grumpy, old woman. What a shame. Hope they get another receptionist, maybe someone that knows what their doing! read more

I spoke with a lady in their office today to book an appointment. She seemed very impatient and rude. When I asked her to repeat something, she sternly said that she already told me about it, which I think is not how you talk with patients. There were many other instances where she spoke with an insulting tone. She was not ready to listen to what I had to say and just kept speaking on top of her voice as if I didn't understand. Due to this type of behavior, they certainly lost a patient and will keep doing so if they did not looked into this matter. read more

The dentist is professional and really nice, as well as, her assistant. However, the reason for my 2 stars and negative review is because Wendy is the worst receptionist I have ever encountered. She needs to take a customer service course. Her phone manners are as horrible as her organizational skills. Every time I came to the office, she could never find my file. She was extremely rude. I will not return to this office just because of her. read more