I've noticed that folks are either for Apple products or they are for whatever the heck else is out there. I am a "for" guy. Started with an Apple 520e laptop... old school. 25 MHz and iOS 6. Loved it and it got me through Harvard in the 1990s. Nowadays I have an iPhone 16 Pro Max. I don't usually upgrade every year, but I did for a while. Superior products. Graphics wise, ease of use, and accessibility. I also have the iWatch Ultra, ear buds, and an iPad I use for work when I travel. All easily interfaces and interconnected products. I have bought, mainly, from the Apple Store in Hingham. Great service, always stocked, and organized extremely well. No negatives whatsoever. read more

Consistently the worst, rudest service at this location, especially from the woman that I think is the manager. I'm an Apple fan and I've used their products for decades but their in-store customer service is a far cry from what it used to be. They used to care, now there's an us vs. them vibe and they're just looking to get rid of you without helping. They'll quote you some insane repair price where you might as well get "the new model". Can't believe it's this bad now. read more

Stopped by recently to buy a new iPhone. Mine was several iterations old already and so I was long overdue for an upgrade. As this place is always busy, I showed up just as they opened on a Tuesday morning and was immediately able to secure a salesperson who was helpful although a couple of aspects of the service could have been better. I had stopped in a couple of weeks prior to ask if I needed an appointment to buy a new phone and was told no. It was recommended though that I show up right when they opened to ensure quicker service so that is what I did. I upgraded to the current ProMax model and I couldn't be happier. It really does make a difference to keep up with the current technology. The salesperson was excited for me (given that my old phone was 6 years old and had quite antiquated features.) She was very nice and very enthusiastic. Her problem was that she spoke much too quickly and I had to stop her a couple of times to repeat what she said. Overall she was a little frenetic...although always remaining pleasant. At one point she was speaking so quickly that I hadn't realized she was attempting to sign me up to pay off the phone in installments via my phone carrier. After asking her what it was she was trying to get me to sign for and she said the "installment payment plan" at which point I immediately told her "No"....I said that I would be paying for the entire phone that day. As she had begun to process already, she had to seek out assistance in figuring out how to undo whatever it was she had done already so this added unnecessary time to our engagement. That eventually got sorted out and I was then able to pay for the entire phone at once. I don't pay for anything in installments even without interest. But I didn't know this was possible with an iPhone so I include it here in case that is an option that would be helpful to others. Once the main transaction was taken care of she ushered me over to a table and chair so that my old phone contents could be transferred to my new one. Oddly at that point she said: "I hope I can get through this as we are very busy now and sometimes "they" don't like us to do this." Who is "they"? Her bosses? And don't like what? That it was taking awhile to see this transaction through to its completion??!? Ummm, I was making a $1,200.00+ purchase...although perhaps a pittance in terms of other Apple product purchases...but still! I was confused as any other time I've gotten a new iPhone at this Apple location (at least two other times) there was never a time constraint issue getting in the way of ensuring proper transfer from one phone to other. Doing so was always a part of the deal as well as imparting proper understanding of the features of the new phone. In any event, no one stopped her from continuing to help me. I would have cancelled the order if that had occurred as I went there specifically to have the 1:1 help in getting my new phone sorted out. I know some people order their phones by mail and do this all themselves but this is definitely not me. I both need and appreciate 1:1 service with technology related things. With new iPhone in hand now for the past few weeks, I am thrilled with it. The photographs it takes are fantastic and the colors far brighter and clearer than I am used to. Overall, I was fine with the sales service I got (despite the glitches she was a very nice person and trying to be helpful) but this store needs more staff overall. It is almost always extremely busy within a half hour of the store opening. There have been times I have gone to this location in search of something simple and am just waved over to the general wall areas where I am expected to hunt for what I need. At the prices Apple charges, I really appreciate more attentive service. As it is I have decided to upgrade my almost 10 year old desktop Mac computer. I will make an appointment for this here. I am somewhat dreading doing this but it needs to be done. Round two coming some time soon. read more

This place is amazing. Walked in with an issue on an iPhone 12 with it glitching and what not. But Andy swooped right into save the day, with his analogies! He was super helpful and hopefully the issue is now solved. Andy was very good about making us feel welcome and was incredibly helpful and walked us through the steps with explanations throughout the entire process! THANK YOU ANDY! read more

It's Apple- you either love them or you don't! But if you have an Apple product, you'll find yourself here at some point, either to upgrade, repair or take a class. For the most part, they don't disappoint in their high level of customer service, which is what they're focused on. I had the trifecta- I wanted a new phone, a new mobile plan and a trade-in of an old phone. Over the course of two days and four hours total, Peter and then Joe very thoughtfully and carefully reviewed all my information, listened to what I wanted, gave me a not-too-hard-sell on a phone upgrade, and dealt with my new carrier in a much more efficient manner than I ever could. Towards the end of my saga, I was placed with Rob to finish up the tag ends of my new phone download while he was helping multiple customers with various issues and making it seem like . . . fun? Crazy! Of the four employees that helped me, only the very last was focused on getting me out and away, which was probably understandable, but I would have liked to have been able to complete the phone download before being sent away. I can't complain as the prior three Geniuses were just outstanding. In my life I couldn't claim to have a fraction of their individual patience! Try to go online and make an appointment before you roll up to the store, even if you think you'll go to the head of the line just because you're you, otherwise you'll likely be waiting a while for help! read more

They were super helpful with my questions and what I gave to them. Knowing me as an individual that struggles with anxiety and understanding issues I got ALL the help needed from a sales person, do not remember her name but she was super helpful. I would recommend anyone to go there. read more

The worst customer service ever encountered at any Apple Store. Turned away abruptly because I didn't have an appointment when there were free technicians milling about. read more

Somehow, starting in 2016 and through to today, I become an Apple fanboy. I'm not completely off the deep end, though. I won't wear an Apple Watch for reasons that are quite hilarious. AirPods play nice with my phone, but don't sound as others (which will remain nameless). With my fanboy status, this Apple store has become my destination for Apple products. My family's destination also (since they don't buy electronics without me). All my experiences in this store, whether repair, return, or purchase have been overwhelmingly positive. I would especially like to give props to Ryan G. and Will (Navy veteran). This is not meant to be exhaustive, all of my staff interactions in this store were positive! Ryan G. was especially wonderful in helping both me and my mom when our phones ceased working and needed a replacement. read more

I was not impressed by employee knowledge. 2 employees in two different areas seriously lacked customer service skills and knowledge of the product. It was almost as if they didn't want to make a sale. Employees should know what the differences are between old and new models and not try talking people out of upgrading their cell phones. Especially when they are several generations different. They should also know what the software on the product is capable of. Home Pods are capable of acting as an L & R now and do come with power plugs. Apple needs to better train its employees. Pretty simple to do. read more

No customer service. Rude staff. Always looking to blame the consumer for less than optimal products.

I have 11:45 appointment, I check in at the front and get seated a table. I'm sitting there for 15 minutes until someone comes up to me. They ask if I'm checked, I am at the table for people who are checked in. Mind you there are 6 employees just walking doing nothing. Then the person who asked me if I'm checked in tells me, there's someone before me and i need to wait. What's the point of making appointments if they honor them. It's not a doctors office and rude people. I see why a car went through their store front. read more

Went to the Apple store with a situation of a locked phone. I just wanted to give a shout out to Virgil, Andre and Anthony for their knowledge and diligence in trying to resolve this very frustrating problem... they spent hours trying to help us.... I can't express enough how Their patience and kindness made a difficult day less difficult! Thanks guys! Kerri C read more

Half an hour after my scheduled appointment no one has spoken to me. I have watched three people walk in after my appointment and get serviced before me. I don't understand why they have an appointment system if it doesn't matter. Looking at the store right now I see three employees standing around not helping customers. Find another store to go to because this one sucks. read more

I went there yesterday to purchase a new IWatch. Nancy was incredibly helpful and knowledgeable. The watch I selected was not available in the store. She walked me thru and helped me order the one I wanted on my iPhone. read more

I have nothing positive to say. They force you to make an appointment, but when you arrive on time, they tell you to go sit at a table. Where you will wait. And wait. And wait some more. This seems to be especially true for repairs, since you aren't there to buy products and 95% of their staff are only concerned with making a sale. Then when you go back to pick up said repaired item, you have to once again sit and wait until they deem you worthy of their attention. Yesterday there were no less than six associates socializing with each other and I was told to wait. Even when expressing that I had driven a long distance and had a very tight schedule, I was told to wait. When I went to leave because I couldn't wait any longer, one of the associates stopped his socializing with another worker to tell me he was "just about to help." He supposedly went to get the item for me, but I wouldn't know because it took so long I had to leave. He also suggested I should "just go order the item and have it shipped", when I said how far I had driven. To which I responded I already OWN the item, but they had sent it for repair. Save yourself the time and aggravation and do repairs or orders online. This would get 0 stars if possible. read more

With all the Millions and Millions of Dollars that Apple generates on their products and customers clamor to buy the latest products, they still claim they are at their capacity of hiring more employees to keep up with the demand for service! Take for an example you want to talk to an employee about a minor problem! You have to sign up at the door, they have to see how long and even though the store looks empty it's a minimum over an hour wait! At one point 3 hours and their respond well you can go on line and reserve a time and even when you do you still have to wait an hour or more!!!!! Unexceptionable, BUT IF YOU WANT TO BUY SOMETHING THEY ARE FREE!!! They spend more time getting more help for those who bought Apple Products and making their wait time less than frustrating customers that already have the products. Their system is not working and once my apple products die for good! I will be happy to shop elsewhere. These APPLE CLONE EMPLOYEES are some times not helpful when it comes to repairs and make you wait and wait but when you want to buy a product they have ample employees ready to serve you! I guess that's the way it is today's market! Get the customer to keep buying new products and once it gives them frustration they hope they give up and buy an upgrade! Wake up Consumers! One does not need to upgrade if the battery life is abit longer or your photos can do jumping jacks. The life of your phone can last longer. I hope if I need repair I go to the nearest dump and toss it! Polite as they think they are, waiting hours for a 15 min to 40 min repair is just Rude. read more

I brought in my iPad with a cracked screen. The very rude greeter asked if I had an appointment. I did not. Was told they had an appointment available in 2 hours even though there were at least 10 employees lounging around. I left, went to the Apple Store at South Shore plaza and was taken care of in under 30 minutes. It was worth the trip out of my way! Don't go to Derby Street unless you are looking for a lot of attitude and no help. read more

Shout out to Jackson and Stephen at Derby Street for helping me buy a Mac and straighten out my troubles. They are the best asset to your team, I greatly appreciate the positive customer service and support. My favorite Apple Store bc it's always a great experience. read more

Wonderful experience, I came to make a purchase I was in and out in 10 min. I was greeted at the door and promptly directed to someone to help me complete my purchase. There was plenty of parking in the lot; Derby St. Shoppes itself is nice. Normally I dread going into the Apple store in Braintree and Cambridge. I will defiantly only come to this Apple location from now on. read more

Apple Derby Street - Computers Near Me - Hingham, Massachusetts

We've never had to wait more than 5 minutes of our appointment time here. The employees are professional, friendly and knowledgeable. I have no complaints whatsoever. Highly recommend this place for all your Apple needs and questions. read more

Apple Derby Street - The latest iPhones - Computers Near Me - Hingham, Massachusetts

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I Won't go back to this Apple Store! After having made an "reservation" at their "genius bar", I get there and end up waiting an hour just have a check in person confirm my phone's issues. I then end up waiting another 20 or so minutes before the person who actually handles my phone tells me I need a new screen. They can't accommodate me, and tell me I can leave the phone and have it the next day, although I wish I could, i chose their store because they had genius bar openings. I ultimately went to Providence Place., and as always... should have gone there. They have it down!! read more

Just went in this past week to get a iPhone 13. Had a very enjoyable experience. The kind gentleman who helped me set up my phone had a great sense of humor. And was very knowledgeable in iPhones. Would definitely recommend going to this store. read more

Love visiting the genius bar. Never rushed. Sometimes lists of questions are longer than others. GREATLY appreciated the advice of one tech who suggested that I contact the FBI regarding cyberstalking and harassment issues. read more

Had bad experience at providence place location, brought my phone to hingham location and the exchanged the product and made things right. Good people here read more

Thank goodness there's an Apple Store that has such great Tech advice. I had to drive almost an hour and a half to find out that my problem was a damaged power cord. A few seconds of a power outage had shut my computer down, only way to find out what the problem was, was to drive all the way to Hingham. There used to be a store on Cape Cod. I tried finding a power cord in Hyannis at another big electronics store at the Mall, but they don't sell Apple. So, anyway, Derby Street had what I needed. read more

Not the best shopping experience coming from an Apple store. The Apple associate, by the name of "G", was not very knowledgable and ended up giving us incorrect information. Our order turned into a mess and we had to contact the corporate office for assistance. We will not be returning to this particular Apple store. read more

Doesn't even deserve one star went in today with my 2 year old daughter and was asked to leave because my baby wouldn't wear a mask!! Massachusetts state law says a child under the age of 3 doesn't need a mask would highly recommend finding a new apple read more

Apple Derby Street - Massachusetts state law!!! - Computers Near Me - Hingham, Massachusetts

This place is impossible to deal with. On the weekends it is insanely busy. On the weekdays it still cannot complete a repair task without an hour and half to two and half hour wait which no one actually estimates correctly and it will change depending on who you speak with. They also forget to call when your item has arrived in the store. Weeks after I ordered a replacement and still hadn't heard from them I called and they informed me that it was in and I had to get there within the week or it would be returned. I've gone there twice, been give absurd wait times and told I cannot make an appointment for a repair. People with regular jobs or small children do not have this time to spare. read more

trying to buy AirPods told to go to pick up sign and waited 10 minutes to ask quick pick up person to sell them to me. after waiting I asked is there someone to get me AirPods was told it would be an hour to get a sales person to help me. Terrible service when I saw at least 20 people on the floor. Definitely not an hours worth of them helping people who where in the store. Dennon makes great ear phones! This store was awful ! read more

I made an appointment at the Genius Bar to replace my AirPods with my Apple car warranty. After i got there, my associate took my AirPods into the back for 30 minutes! After he came out, he told me the case was broken and that they could replace it for free... but i would have to come back a different day. I asked why, and he said because they don't have any AirPods cases to give me at the moment. The Apple store doesn't have AirPods? It takes me 45 minutes to get to the store, major inconvenience. read more

Terrible service, every time cancel my appointment and leave me somewhere ,let me wait 1-2hour even employee not busy

After my 2 month old iPhone 12 attempted to automatically update overnight and crashed the software, we attempted to use Apple Support online unsuccessfully. We then brought it to the Genius Bar in a Best Buy where they kept it for a few hours and told us that they were also unable to fix it and Apple would need to replace the phone, and they also told us that this was happening to many people. After finally finding an appointment and taking the morning off we were told it would be 5+ hours and that they do not replace phones anymore. Returned over an hour home to sign into iCloud and "No SIM card" and "Sim failure" continuously popping up. They did not put the SIM card back into my phone and now I am unable to even make a call to customer service. The serial number on the phone was also "replaced" according to Apple so I am unable to get online support either. I am now on my third day with no phone and less than satisfied. read more

Every time I go to the Apple Store I met with employees who seem to want me to feel guilty for needing a repair. Today, there was an extra layer of unhelpful was. The screen on my iPhone is cracked. Otherwise, the phone has been working fine. I took the phone and get the screen repaired. The employee looked into my phone and said there was the little strip that medicated water damage was activated despite there being no sign of dysfunction. Because of this, I would not repair the cracked screen, which clearly has nothing to do with water damage! And they said they couldn't guarantee their work because that little thing and turn colors. So they wouldn't do it!!!! That's like someone refusing to sell your new tires because your car alignment is off! Of course, he did try to sell me a brand-new iPhone!!! I think it's disgusting the way to take advantage of people. read more

Been at Apple for 40 minutes early for appointment and now past time of appointment! Omg who manages this system there are 11 workers walking around talking to each other not waiting on customers and not wiping down any of the displays but there is spray out. Some are leaning on tables chatting or on their phones. Are they security I am mean I see two at door to check in but what the H..... is Apple paying these people to do to be honest given Covid they are increasing the number of bodies in store and putting customers more at risk for Covid! Apple needs to do a lean project because use of employees ridiculous. Are we paying so much so they can have staff hanging out omg my kids need to work here paid to do nothing!!!! I took some pictures to post and the manager Mike said if I did not delete he would not service my sons Mac. He literally with lead stood beside me trying to intimidate me definitely inappropriate. He said his employees were uncomfortable with pictures that were of the Lead on walking around telling the groups what I said and to keep moving! Listen I understand business faced with limited staff this was not that situation. This was wrong skill set staff in those 11 people were only sales staff and not enough people that are trained to complete service takes in! Probably a need to train more people but the 11 people chatting do literally nothing at 15/hr that is costing that store $165 an hour on top whatever the 'techs' get paid. We where there for cracked screen covered under Apple care should be an in an out they are not repairing they are shipping out!!! Apple needs to have some of the owners like Art Levinson, Tim Cook, Bruce Sewell, Al Gore, Johny Sroujli, and others be secret shoppers at this store!! See wait times and how many sales per shift are the 11 people making!!! read more

I went to the Apple Store in Hingham this morning,first time I have ever been there. The moment I walked in,a young Lady named Stephanie asked if she could help me and before I knew it my IPAD was fixed,no charge! A most pleasant experience-THANK YOU!!!! read more

Just a little frustrating that I am still here 30 minutes later and they are still not ready to take me after I made an appointment. They do have a good staff and Apple of course is a great product. However the process in the store(s) are breaking down causing massive frustration for consumers. read more

Told a two hour wait to repair my phone . Came back exactly two hours later . Told they needed an additional 20 minutes so left and came back 20 minutes later.... They managed to break the home screen button so now I had to wait another half hour. Terrible customer service seriously get your act together. read more

Screen failure repair is 329 dollars. Very unreasonable charge. The clerk tried to persuade me to buy a new one.

Last night my computer stopped working for no reason, with the blink of an eye, everything was gone! all of my photos, my videos, all of my files... everything was gone. After turning it off and on and spending hours on my phone looking for diy answers I decided to take the chance and make an appointment at to see a genius at their bar... so I made my appointment and I'm I went. My previous experiences at other Apple stores were overwhelming. But this experience was different... My first point of contact was Annie P. She was beyond knowledgeable and compassionate about my situation. When she went to check me in she realized I had made my appointment for the wrong day. But she went above and beyond for me and somehow got me in to see Ben. I explained to Ben that I believed my entire operating system had shut down and I showed him my computer. Ben turned it off and on like I had done but he held down the alt button and presto my computer sprang back to life... everything I had thought was lost forever was still there... and I think I actually called Ben a genius. Because he is. Thank you Annie and Ben for literally saving my life yesterday! read more

Apple Derby Street - Computers Near Me - Hingham, Massachusetts

This location suffers from an acute form of the apple customer service model--acting like talking a lot is extra super helpful when in fact it's not only not helping, but also wasting time that could be used doing something else. It's an especially good location if you don't mind not completing your purchase because the staff is so busy talking that you run out of time and have to go. If you have a question, the numerous unoccupied Apple specialists on the floor won't know how to help you. Only the technicians know anything. The only problem is that the computer says that every technician is booked... but they feel good because they have seven people unoccupied and ready to talk and talk to you about why they can't help. I'm glad they feel good. I'd feel better if they staffed more technicians during peak hours or hired other staff who had a better understanding of the products. read more