I was looking for a storage unit and the first one I went to check out was too expensive and just…read moreout in the open where anyone could help themselves too. The second one I checked out was also too expensive and the man seemed too eager to get me in there. But with the third. Freedom Self Storage, where as I was the eager one to sign up with them. The lady I spoke too, Andrea, was beyond nice. I was stoked to see our home goods were going to be in a safe place. A few reasons why I picked this one is it's right out the back gate of Hurlburt Field, it's gated, you need a code to open it, they have a waived fee rental truck you could use, and the price was a steal. They also offer boxes, tape, etc. for purchase. I highly recommend going here if you're in the area. Again Andrea, Sweetest girl to have helped me in such a short notice. Thank you Freedom Storage.

This is NOT Freedom Self Storage anymore. I despise that this listing even exists anymore, for a…read moreonce great company. This location has been purchased by Betta Stor-it. FSS was great. Very responsive, flexible and helpful. This new company is TERRIBLE. Payment plans are a pain. Almost worse then trying to get ahold of a person to talk to. I have never a payment over the years, but they act like im a hobo looking for a shed to crash in. I am actively looking for a new facility to store my items. Look elsewhere.

Terrible. Walked in and stood there. (7/28/2025 around 4pm.)…read more Two reps were on their computers and didn't even look at me. No acknowledgement and they spoke to each other about breaking a $20 bill at the bank. No hello, no we'll be right with you. Nothing. Terrible. Walked out.

I rented a unit for several months and had the best experience. never a problem or issue of any…read morekind. prices are reasonable and the gentleman that works there was always very thorough and friendly. I will definitely go back there if I ever need to.

Always the best service! Puts all the other u-haul experienced I've had around town to shame…read more Honest, professional, and friendly. Will make you feel like family. Been happily using their business for almost a decade. Highly recommend this specific Uhaul location over any others in our town, hands down! Thank you to the Shakels for always taking great care and putting your customers first!

We Highly recommend this location! Best Uhaul rental team in the area. Never have any problems with…read morethem, they are always on top of everything and accommodate for all our needs. Will always use them when need be.

New manager, Jonathon, could not be more helpful! This place has done a 180 since he took over…read more No longer filled with homeless people or trash. The area was spotless! Highly recommend doing business with.

We have not been able to access our unit for over a month, because the main door is broken. Every…read moretime we call, they tell us a work order is being put in but nothing has been fixed yet. I have been told multiple times that a manager will call me back, but that has not happened.

Started out at the U-Haul on Eglin Pkwy with a reservation for a 20ft truck as they were out of the…read more26ft. Upon arrival, I asked if they had received one and they did. The up charge should have been 10 dollars more, evidenced by the advertising on wall. Long story short, they upcharged me an additional 100.00 from what it should have been. I called U-Haul Beal Pkwy and grabbed the last 26ft they had at the price it should have been, over 100.00 less with same options. U-Haul Beal Pkwy is my goto. Maybe a glitch in system but was told they couldn't change the price, only Manager can, and he wasn't in. So they expect us to just ante up an extra 100 just because.......

My Story is a long one that started really horrible and finished well below exceptions after having…read moreto speak with a dozens of different U-Haul people for something as simple as a hitch install. First of all, I planed & scheduled a vacation trip out of state with an online prepaid scheduled hitch install the evening prior to leaving on my vacation. This was figured for my trip to carry cargo. This was nothing short of a complete disaster. Cost me an extra day of vacation thats also a prepaid condo at the beach. While I was at the Center Point AL location i was completely ignored by a U-Haul employee that could have cared less about me as a customer. He finely told me this prepaid scheduled work would not be done. No calls no nothing after I drove 40 miles out of my way to get this done on a scheduled job. There was only one customer at this store before me and the entire time i was their. This U-Haul Employee was extremely lazy, rude and appeared completely incompetent. He Never even apologized and eventually just disappeared leaving me waiting forever for paperwork. I was only given a $65 credit that took a week to hit my bank. I decided to carry my hitch with me for installation by others. Naturally after this setback it effected the travel plans and I didn't have room to haul this hitch. I called U-Haul Customer Service and e-mailed all the issues to best get this issues resolved where i was traveling and was really aggravated how horrible customer service, logistics and the general communications within the U-Haul network. The final day that i thought would never happen due to problems mentioned above with continuous mis information, schedule changes, Etc. When it was all done I paid more for labor to install the hitch only that I provided, than i was credited from the other store to install both a wiring harness and the new hitch. I will personally never use U-Haul again for anything. There has to be other companies that want my business and will treat me with a little dignity.

we made an appointment at 10AM and showed up to an empty office, eventually an associate came in…read moreand talked to someone in the "back", in a few minutes another associate came from outside and told us to move to another desk. she asked for a key (we were there for a trailer hitch), I went to get things out of the vehicle. The associate refused to start the billing process even though we had arrived on time with necessary documentation. No help whatsoever. they act as if you are an inconvenience. if 0 stars was available that would be warranted

Have used U-haul many times over recent years. Unfortunately, I've run into an issue the past two…read moretimes at this specific location. This last time was the final straw. The owner/manager was very unhelpful and disinterested in helping me while I was attempting to deal with a significant injury I had just had while using U-haul equipment. I'm now trying to deal with an erroneous additional $123+ double charge on my checking account.