UPDATE: 5 stars to store staff (Andy and Kathy) 0 stars to Best Buy communications!…read more In December I ordered a remote car start online and scheduled an installation appointment at the Manchester NH store (30 miles from my home - closest Best Buy that would install) 1/7/2025 - I received an email from Services Experience Manager stating the appointment needed to be rescheduled from afternoon "to book you an early morning appointment to adjust for the delay in booking times." - I have no clue what this means, but an eary morning appointment was very difficult for us. 1/8/2025 - I replied that early morning was difficult and were there any afternoon appointments. - No response 1/10/2025 - I sent a second email asking if it was at all possible to schedule an afternoon appointment - No response 1/15/2025 - Called and asked about the appointment and was told that it was still scheduled for 1/20 at 3:30 1/19/2025 - received an email confirming the appointment along with instructions as to what to expect 1/20/2025 at 7 am received another confirmation. Arrived at the store at 3 pm., where the greeters told us the tech was not there. The store (maybe department) manager came out and asked to schedule a call the next afternoon with her and the tech to find a time that would work for us. She also requested that we not reply to email requests for review because this would reflect badly on the tech and it was not his fault. 1/21/2025 - spoke with tech and store manager, scheduled new appointment for Feb 10. Store Manager offered a $50 discount for our inconvenience - ok, thank you, discount was appreciated 1/27/2025 - received an email from Best Buy cancelling order and a refund on my credit card. Called the direct number the Store Manager had given us. No answer. 2/10 - called and texted the store manager number. Recieved a text back that the appointment was on as scheduled. Arrived at the store and Andy did an amazing job. Start to finish in 45 minutes. Store manager Kathy came to make sure all was well and we were completely satifisfied. Kudo's to in store staff for a job well done. Absolutely ridiculous communication on Best Buys automated part. We reached out and tried to confirm at every step only to be met with silence.

I went to the Best Buy located at the Mall of NH in Manchester NH on 08/22/2026 with 1 item I…read moreneeded to purchase. The store was not extemely busy but as usual there was minimum staff to assist. I found the item I wanted to purchase (a fire tablet 10) and saw there were about 8 of them stacked on the top shelf under the display cabinet. There was another couple talking to a couple in front of the display who were being assisted by a Best Buy assoc. Lexie. after they were done I waited patiently for Lexie to address me, however she looked all around and over me as if I were invisible. She spoke into her cell phone and said "who's next?" and I smiled and said "How about me?" while I waved at her from 2 feet away. She acted confused and put on the spot so I told her I just needed her to open the case, I didn't need help, just the item. Again she looked dazed and confused so I said again, "I just need you to open the case. It's right there. I want the fire tablet 10...that's it. (Still struggling to be polite now." Again met with a dull stare of confusion as if I just spoke to her in German. I said 1 more time I want to buy that product and then held up 5 fingers and lowered them one at a time as I said "You have 5 seconds to decide...5...4...3...2...1... "Ok...Thank you and I walked to the front of the store. I was then met by a young man (I apologize I don't remember his name, but he was the 1 and only helpful person that day. He asked me what I needed and asked to speak to a store manager. He immediately got on his walkie talkie and asked for a manager at the front of the store. Shortly after that a woman manager Sharon (I think) asked me what I needed. I explained the whole situation to her and she went into explaining something about there was a cue of customers that needed assistance (I didn't think I was at the Apple Store) but went on to say I don't need anything other than the case to be unlocked so I could pay for the item and be on my way. She told me the young man at the door would be able to assist me and he said "I got you man, with a smile. Here I screwed up....moments away from being able to get the tablet I mistakenly said I'll want the case too (in the same locked case) and the Manager Sharon abruptly stated "OH NO - THEN YOULL HAVE TO GO IN THE QUEUE!" I said "They're in the same case?" Again she said "If you need anything more than the tablet you have to go in the queue and we have MANY people ahead of you" Moral of the story: I went home, ordered it from Amazon.COM and added the purchase of a case and stylus. I should have done this from the start but I was at the Mall so was like "What the hey? Let's get it in person" Big mistake. When just about ANYTHING is available on AMAZON.COM with free shipping ect you would THINK Best Buy would be thanking EVERY Customer and tripping over themselves to assist customers who wanted to spend money in their stores but alas, I could n't even get someone to open a case after talking to 3 different people.

Well, at first I though my experience here was wonderful. The guys there were so polite and…read moreexplained that the reason my recently updated Lenovo wasn't working efficiently was because I was trying to run Windows 11 on only 8BG of RAM. I know nothing about computers and they let me know it's much faster and easier with 16GB RAM. They gave me a very reasonable time frame of a few weeks to update or repair it and a very reasonable rate. They also gave me the option to buy a used recently refurbished laptop that day. I needed the functional computer right away for work so I bought the used laptop and figured I'd get back to the repairs needed on my Lenovo when I could afford the extra time and money. I thought they were awesome and recommended a few people there when it would come up in conversation. ...Embarrassingly for me however, the laptop they sold me had a screen that flickered like crazy. You had to open it at just the right angle and if it wiggled the screen would just go black. I couldn't return it to them unfortunately, no time and no money. It flickered since day 1 and there's no way they didn't know it still did that after they had "fixed it", he started it up at the counter before he sold it to me. The computer was facing him and I have too much trust. -- I just learned that there were likely compounding factors that were why my original Lenovo wasn't working. Because it's very normal for a standard, nongaming laptop to have 8GB of RAM and it didn't take everyone else 4 hours to type a single page of word document. It's been a few years now and my partner who is in tech just told me this. I wasted that critical money and critical time on a piece of equipment that was so dysfunctional that it actually set me back in my search for a new job. In fact I actually had more work now to do to make up for my mistake. Turns out I guess this was just another experience of being fed BS. When you walk in to Microseconds, make sure you're not actually relying on whatever laptop you get from them unless you know your stuff, have the time and resources to go back and fix problems, and are comfortable asking for a full walkthrough so you can make sure your new/used computer is working properly. This girl was too desparate for an option and got taken advantage of. This girl did get poorer service these other reviews I'm seeing. Of course I'm disappointed in myself but honestly you also need to shape it up fellas, you're behavior is disappointing. I hope things have changed there since then.

This place doesn't even deserve a star. I went there 3 WEEKS AGO and had been told it'd take 5-6…read moredays. 3 weeks goes by and was told my pc wasn't even checked at. they told me my pc was Behind 1 other pc, called a week later and was then behind 5 other pc's. went there to get it and blatantly yelled "you're not getting a refund" absolutely terrible so called "business" and needs to be shut down.

I recently purchased a hidden gem at Grolen Computers. A…read moreUSED, Excellent Condition HP Pavilion 27" IPS Touch Screen All In One PC. It was $400. The same PC is listing for $950 on ebay. New, it is listing for $2000 on Amazon. It had a small SSD, and an Optane 16gb NVMe PCIe M.2 Drive. I removed the SSD that was in it and replaced it with a 500gb PNY SSD. I downloaded the Optane Management software, and used it to deactivate the Optane feature, basically converting the M.2 slot into a usable NVMe PCIe M.2 Hard Drive slot which I used for a secondary drive internally. It has 2 USB "C" high speed ports, and 3 Gen 1 USB 3.1 ports. The really nice thing is that it has HDMI "IN" & HDMI "OUT". By using the buttons on the right side of the monitor, I can use the HDMI "IN" port for my laptop's second screen, and the computer does not even have to be powered on to do this, just use the middle button on the right side to use this machine just as a monitor. I also upgraded the BIOS, and can now use 32GB of 2666mhz DDR4 ram from my old gaming laptop. I also use a stylus to work directly on the touch screen to do my digital art and photo manipulations in GIMP and Inkscape. The sound bar built into the front of this machine has very good quality sound.

I brought my 3 year old laptop to be looked at due to not booting up, they found two issues, one…read moreregarding the video card and one about a RAM issue. They narrowed down the video card issue, but said it would take several hours to figure out the issue with the RAM and once they did, they may not be able to fix it. I told them not to dig further into, they told me to come pick it up and would not charge me, I thanked them for that and told them I would still pay for the time they put into it.

KC was great, I asked a question about my pc and they answered the question without hesitation, so…read moreI was able to fix my issue myself, with no charge, I even asked a follow up question and they were just as helpful. They are awesome. Others wanted to charge me. They did not

Showed up 2 hours late and had the audacity to be annoyed at ME…read more When I pointed out he was two hours late, he said "I have other clients, you know." No apology. No explanation. He then spent 30 minutes on his phone before telling me he'd have to "come back another time." He never came back. Super rude and seems more like an intern in experience

So, I was having a problem with my laptop. When I logged on I couldn't get to my home page. I only…read moregot a picture that was in my laptop and it was frozen. I did all the usual things, log off, remove the battery, pull the plug then reboot to no avail. Then I googled the problem. It said to hit escape numerous times while the unit powered on and it would give me the option to reset the laptop. I got three options. I chose the one that said "This option will keep all your files, folders, email and personal files. I did it. When it finished I could indeed get to my home page. I opened my email and found it had deleted every single one of my sub folders. I have put every single personal and professional email in these sub folders for the past 20 years. I was devastated. I took it to Showtime Computer in Hudson NH. They absolutely couldn't have cared less. They didn't even want to turn it on and look at it. Didn't even want to try. Then I went to Best Buy Geek Squad where I bought the unit. They tried but couldn't figure it out. Then I googled Computer repair and saw that Apex got good reviews. Well let me tell you I couldn't be happier. Wicky Chan was patient with me, listened to my problem and said he felt he could get my sub folders back. His employee Maurice worked on it. In one day he had all my sub folders back and got me the software I need to back my info up automatically so this never happens to me again. These guys are honest, professional, talented and priced very reasonably. 25 years in the business. I absolutely couldn't be happier with the service I received. They have a customer in me for life!

They don't fix TV's the information that you gave me was totally incorrect.they don't do the work I…read morewas looking for.

Excellent service had a new pc built was put together days early and was given better internals…read morethan what was quoted on and what I paid for

Very helpful, they had the right cable I needed in stock. Other big stores don't carry everything,…read morebut this place has it. I highly recommend!

The shop interior looks like what it is - a computer lab, not a retail operation, but don't be put…read moreoff. Alfa's Tan owner Nguyen and tech Huy Phan are both customer oriented - and really know their stuff. My Win10 PC needed a CPU, GPU, nVME hardware and software upgrade - they took time to answer all my questions, resolved several problems that arose, kept me in touch throughout, and completed the job gracefully and on their original estimate. Recommend them highly!

My laptop wasn't charging. I first took it to MicroCenter in Cambridge and it was going to be…read more24-48 hours for Microcenter to give me a quote for the repair. I first called Alpha and they were very helpful for free. Finally stopped in a 5PM and they quickly determined - (under five minutes I had a bad power supply). Even had a replacement power supply for me. Fair pricing fast and expert level knowledge/tools.

OUTSTANDING! Vinny, the owner is BRILLIANT! He can fix any problem in rapid time and charges…read morereasonable rates! He even makes house calls! Gale of Manchester

I needed a battery replaced on my Lenovo Yoga laptop; the tech was super helpful and quick. I…read moreprovided the battery and my laptop was ready to go in less than 90 minutes. Very happy with the service and speed!

I had a wonderful interaction with Mohammed earlier today - I brought in my glitchy iMac and he…read morediagnosed the issue within 4-5 minutes - sadly, the Mac hardware is failing - and he wouldn't accept any payment for this very valuable consultation. I would have spent weeks trying to decide whether this was a software or a hardware issue. I will be bringing our family's computing and technology to Mac & PC Guys going forward.

Microcenter in Cambridge quoted me $1,000+ for the repair I needed. Mohammad quoted me under 500!…read more It is well worth the 30 mins drive out of the city to have the repair done with this team instead. They were very responsive, knowledgeable and kept me up to date with progress. Support local and get your repairs done with Mac and pc guys! Thanks for all the help and saving me some money this holiday season.

Quick response. Knowledgeable. He was able to resolve my computer issue. Will use Monadnock PC in…read morethe future.

From the owner: Call today to set up an appointment for computer repair or new computer builds.read more