Employees were very unprofessional. They were grouped up talking to eachother and ignoring…read morecustomers, then talked about partying while checking me out.

Decided to make the trip up to Nashua, NH to buy a new camera…read more I wanted to purchase the camera in person & this Best Buy location was the only one that had the camera I wanted in stock! Luckily, I was able to get the last one they had & tax-free is always a win. I got the Sony A6400 with just the kit lens and I'm super excited to open & try it out. The staff at the front were very nice and greeted us. It was easy to get help & checkout was smooth. Parking: lots of free parking available in their parking lot!

Listen, this isn't exactly a ritual we conduct very often. But...ya know...when your wife's phone…read morekeeps randomly freezing up like Ben & Jerry's ice cream mid-task, sometimes you tap the genius bar to see what's going on. And sometimes....you have a brain fart and forget that soft resetting your phone still fixes a lot of problems. Kinda like how I did. Granted, I felt like a horse's patoot by the time we walked in there and basically got free advice we could have otherwise obtained from ten seconds on Google. The guy at the table was very professional about everything. Down to earth, even. It's always refreshing to see folks in the tech industry apply the utmost professionalism when it comes to customer service. Honestly, the longest part was the beginning. See, we had a 1pm appointment. Only when we arrived, we still had to wait an additional 15 minutes before anyone saw us. What's the point?! If you have to wait still despite having an appointment, it's as arbitrary as walking in out of left-center field and requesting someone service your phone. I found their lack of store WiFi rather disappointing. Other Apple stores have this. So, why not Pheasant Lane? I dunno, guys. It's an Apple store. What else is there to say? It gets 4 slightly embarrassed customers who forgot soft reset is a thing out of 5.

Horrible experience. Will not shop in this store again and am considering non-apple product going…read moreforward. I went to the store purchasing 2 iPhone 17 Pro Max. The guy in the entrance asked a few question and took me to the pickup counter, stating once the staff finish the person before me, the staff will help me. So I waited, the lady finished previous customer and just stood there, not asking me "Can I help you with something?" I waited another 5 minutes and asked her if she can help me with the purchase. She acknowledged with 1 word "yes". I was a straight, quick in & out guy. I told the young lady that I would like to purchase 2 iPhone 17 Pro Max unlocked, 256G, pay in full. "OK" is the only response. She did her thing on the sales terminal which I think is an iPhone. The staff in the backroom brought 2 iPhones out. She scanned them and just stared at me after. Not sure what to do next, I paused for a minute, then brought out my wallet and my credit card, she still said no word and continued staring at me. Only after I handed her my credit card, she openned her mouth with "Is this the card?" Then took my card and did her thing. Then I realized I ordered 2 blue phones and it can get confusing if I give to my uncle and aunt as gift. I asked her if I can switch one of the phone to orange color. She responded "You already paid for them". I was like "wow, wtf, do I owe you money or something?" in my mind. Eventually, we did a color swap on 1 of the phone. The last thing I needed is the printed receipt. She gave me the swap receipt not the sale receipt. I have to go back to the store and asked her to give me the original receipt. With this kind attitude, this young lady, possibly a college kid, is ruinning apple and apple store's reputation. The attitude is this "I work in apple store. I am better than you. Don't bother me." Spent 2400 bucks for this kind attitude. WTF?????

Showtime rocks!!!!!!!!!!!!!!!!!!!…read more I dropped my computer and could not fix it myself. Showtime was my first place to go to. They fixed it and were able to save all my files. They are and forever will be "my geek squad". They are the best

MAJOR FAIL! I called for a custom build, talked with Kowan,…read moreexplained I wanted to shop local and keep business in the community. Went in to see him to confirm, he said they could clone my existing drive to the one they're building. Offered a cloned drive I made for backup. Said to preserve drive D partition above all else as it had necessary work files. He accepted it. Heard nothing. Then heard they waited for parts. Said I'd be gone for a week+, gave them a date I'd be back. Wasn't ready. Told they were having trouble with drivers and updates. Again explained to preserve drive D partition above all else. I could install software, but D had all my work files. Called again. Still issues. Two weeks+ go by. Finally am told they have the machine ready but Oops! They reformatted the my entire drive. You mean the drive you were going to clone from? The one I called several times and repeatedly said to preserve drive D above all else? Yes, that one. Got to the store and, oh, my gosh, nobody knows nothing. Kowan claims he just took the order, didn't do any work on it, yet every time I called somebody else was working on it, including Bill, their top tech guy, who admitted yeah, they made a mistake. A MISTAKE? Nobody kept notes? You didn't call to confirm what I wanted when you didn't have notes from the last person to work on it? You didn't have the customer's original work order to build from? You just passed the machine around and slapped things in but nobody kept notes on what was suppose to be done? Final tech to touch it knows nothing. Said "I was just given a drive. I didn't know I wasn't suppose to use it." Worse, they said I could bring in my working system and they'd clone it to the new build. WHAT? I'm going to trust the cabbage patch crew with a working machine with necessary files on it? Worst, they didn't make any attempt at making things better other than the above offer (which I couldn't trust them to do at this point). Just refunded my money, and I had to ask for my now worthless disk back. I'm sitting here shaking my head as I write this. I rarely find this level of incompetence in a business. STAY AWAY! FOLLOW UP TO BRIAN G'S RESPONSE: Sorry, no, I never gave verbal approval to wipe and reload. I gave approval to put in a new drive and copy over what could be copied over. If apps could be copied, great, and preserving the data on D was paramount. Nice rebuttal on your part, but also inaccurate on your part: I contacted Showtime several times for updates, Showtime never reached out to me with questions or concerns. At one point I was informed there was a problem with the drivers, but I never gave verbal approval to wipe and reload the drive I brought in. This is another example of a communications failure on the techs' part. Combine that with the techs passing the buck attitude when I went in to find out what happened and this remains a MAJOR FAIL!

Had helpful employees and well displayed items Great sale…read moregoing on when I walked in Good deals and great people

Quick and easy, you get what you pay for, and the people working are honest and fair…read more Thank you, good deeds!

Best Business Systems HP Printer Repair…read more380 Burncoat Street Worcester, Mass (508) 755-1077 I needed a business grade HP Laser Printer Repair. I just wanted to share that my experience was most Excellent! This business was responsive, value priced & knowledgeable They & Brian expertly brought this Business Printer back to health and reliable productive performance. This Business is very knowledgeable, talented and a valuable resource for any business or residential customer. The service I received was top notch and value beyond what one would Normally experience. "Highly Recommended"!

I've used Brian for the last 20 years for my desktop and laptops of my grandchildren. Always has…read morefixed the problems and given suggestions. He knows about different computers. My grandson was just there in the past month and his computer is working fine again.

KC was great, I asked a question about my pc and they answered the question without hesitation, so…read moreI was able to fix my issue myself, with no charge, I even asked a follow up question and they were just as helpful. They are awesome. Others wanted to charge me. They did not

Showed up 2 hours late and had the audacity to be annoyed at ME…read more When I pointed out he was two hours late, he said "I have other clients, you know." No apology. No explanation. He then spent 30 minutes on his phone before telling me he'd have to "come back another time." He never came back. Super rude and seems more like an intern in experience