I like how fast they check in even though its a bussy place. I come here at any given time and day…read more I can always feel safe here. It is waaaaaay better than going to the ER and way cheaper. I love the treatment staff give. If the concern is really something they cannot handle they are honest and refer you to the ER across

you guys literally answer the phone say "please hold" and never pick back up. i had a rapid test…read moredone 4 days ago and was told i would have my results in 4 hours.. well its been 4 days and nothing but having me hold for an hour over and over again for no one to pick up you guys are awful do not go here!!!!!!!!!!

Smooth process clean atmosphere…read more Shian was amazing and assisted with discharge instructions above and beyond so I knew the treatment plan. Her kindness and tone set a beautiful vibration for me before leaving the office. The doctor was emergency medicine specialty and very helpful with different methods to relieve my medical condition. So VIP of them!!!

Hello how would you like to say that I've been through a lot of doctors a lot of places but once I…read morecame here to VIP urgent Care . And met Dr John madrones. Everything changed for me he is excellent he takes the time to hear you out and give us expert advice and he has really helped me out when I really needed it. That's why I want to write this review about him give Honor we're honor is due. And to say that we need more doctors like this gentleman right here.A+A+A+. Thanks once again Dr for your help did you need a great job keep up the good work Best regards Jimmy L

Fast service, friendly staff. Came in as a walk-in left as a new patient!read more

I made an appointment for 10 am on Sunday for an infected toe and ear infection. They took every…read morewalk in patient ahead of me because I was not Hispanic! They told me my issue wasn't a priority compared with everyone else who by the way didn't look like any of them were on deaths door. This I feel is reverse discrimination! Both receptionists were Hispanic and were just so caring and empathetic toward every Hispanic in that waiting room. I had to wait an hour even though I had an appointment until everyone else was seen and the waiting room cleared out twice. The doctor was good and caring but I was not pleased with the way I was dismissed by the two receptionists. They told me I would be seen if no other emergencies came in. I didn't consider people with a cold an emergency. No one else was dying. Not happy!

All of the above on why this is a great caring place. I see…read morewhy my 78 year old dad always wants to come here when his Dr is not available as he is a delicate picky grumpy man when it comes to Drs. Twice I decided to take him to JFK Instead against his request when I could have brought him here as he requested me to but I thought hospital would be better. Desert Oasis health care Rocks From receiving staff to the very kind caring RN Marlene and Dr. Meghan who was very focused on getting to the root cause of things was an experience that I had to share. Reviewed of BP meds referral to podiatrist for broken foot and IV cause he felt weak and dehydrate, gotta stay on top of slight anemia The only thing hospital did was Xray. Dad always knows best well sometimes God bless all in this medical field that do whatever it takes to help people at least feel better regardless of their health conditions. Happy daughter On behalf of a happier dad

TERRIBLE!! Came here on a Thursday with a terrible sore throat, was told it was just allergies…read more(I've never had allergies in my life) after seeing the doctor for 3 minutes, by Sunday I was in the hospital with almost no airway with abscess in my throat. Hospital said it was very dangerous and was shocked the urgent care did not treat me. They do not care about your well being or any of the symptoms you describe to them. My doctor was a woman can't remember her name or else I'd put it here. Terrible terrible terrible

Waited for two hours just to be told they didn't do what I went in there for despite saying it to…read morewaiting staff/writing it on form the minute I arrived. "Dr" zekh saw me and said we don't do that here. I said then why was I just waiting two hours for? He said I could try labcorp but would have to wait until Monday so, thanks for nothing.

The staff is welcoming- had an appointment and they were on time. Staff is knowledgeable and…read moreprofessional. We will definitely use them again.

The office experience is unpleasant. The receptionist is unfriendly and the premises are old and…read moredirty. Desperately needs a remodel. I'm a doctor myself and would be embarrassed to have such an office.

Honestly, best care there is in the desert! Wait times are good (with appointments) you're going to…read morebe there about 30-60 min in there, Front desk is amazing, dr Palmer's AMAZING! The MA team is great very professional and clean!

I'm not the type to complain on Yelp unless I need to but I visited this urgent care twice because…read moreI've had stomach pains. The first time I went, the PA took a quick urine sample and diagnosed me with a UTI right away even though my results "weren't that bad". She prescribed me antibiotics and medicine for pain down there that made me super sick. The antibiotic also did nothing for me but made me feel like death. I had mentioned that I didn't really feel any pain down there, it was my stomach. She just said to follow up with my pcp but didn't send me for labs or anything. Not even for a urinalysis to make sure I actually did have a "uti". I came back because I still had pains and felt miserable. She finally sent me for labs because I kept insisting she sent me for some. Honestly, I didn't feel comfortable going there. She kept talking over me and making me feel a bit dumb. As if I didn't even know what I was talking about. Also, one of the girls working there has a staring problem and makes you feel very uncomfortable. I will avoid this place from now on. So sad that healthcare has declined so much.

Not a single no smoking sign outside the urgent care. Or anywhere in the strip mall which has a…read moreDentist, Allergist, Chiropractor and another Medical clinic. Here to get a rapid test. Full reception area. Every other chair is full. Seems like they are overwhelmed. Difficult times. But no excuses for those of us that stand outside to have our masks (KN95) filled with second hand smoke

The rating associated to this review is simply to address the violation of a Health and Safety…read moreCode. I did not physically see a doctor but samples were taken from my person from the clinic staff for the purpose of obtaining lab results. Under Health and Safety Code sections 123100 - 123149.5, I have a right to view my results. I was never provided my test results and it has been 13 days since my samples were taken. I have attempted to email and call this clinic multiple times. The only reason I have not went to the clinic in person is because I was instructed not to on the written authorization I signed. I hope this review serves as a warning to others to simply get tested elsewhere. I have attached an image of the signed and dated written consent as proof of my visit.

I don't do doctors. Only unless I absolutely have to. I'm a retired firefighter paramedic and I've…read moreseen enough. I take care of myself as much as possible lol. I damaged my foot a few days ago and it wasn't getting any better .I made an appointment to come in here. From the receptionist,to the medical assistant to the physicians assistant, they were all great. I was treated with kindness ,compassion, and smiles. I happened to need an x-ray. I thought they did them here, but they don't. However, I was sent to the Palm Desert location with an appointment made for me that day. Minor inconvenience-but no big deal. I have a primary care Doctor Who happened to be on vacation, but I would come here for smaller things ..absolutely. Really nice people. PS I had an appointment and they took me right on time. I highly recommend that as they do seem to get walk-ins

Don't ever come here! Came in due to my child being ill. I told the Medical assistant why we were…read morehere and my child's symptoms. The doctor, Caroline Tran comes in and says, "How can I help you?" I thought I just told your medical assistant... I'm not going to even acknowledge this woman is a doctor anymore. Caroline begins attempting to listen to my child's lungs but gives up stating she couldn't because of the crying. She decides to look in her ears for a quick second and decides it's an ear infection. While I don't doubt that this may be the problem, I began asking her questions any parent would ask. She dismisses my concern. Then she tells me she wants to write the prescription for the antibiotics, but can't because she's talking to me. Caroline, when did you forget to be a human with some class and empathy? This is a child that needs help and parents with questions. Don't dismiss people because they ask questions and don't just shut up so you can do your charting. Take some time off and remember why you became a doctor. You're terrible and you are an embarrassment to the profession. You're why more and more people don't trust your profession. You're going to fall ill one day and you'll have questions too, and heaven forbid, you encounter a doctor that acts like you do. Your staff must hate working for you as well. I would definitely find that dreadful. Also, my child's name was misspelled during checkin. I informed the checkin worker and she said she'd change it. But I guess it wasn't important enough for her because my child's name didn't come up when picking up a prescription, but it did under the misspelled name.