Me and my family sat inside for an hour after ordering our food before we even got a refill on our drinks. Once our food came it was all cold and our food wasnt even on the correct plates, other food was also undercooked. Once eating we ordered dessert and waited over 30 minutes, by that time my lava cake was almost as cold as the icecream. After finishing the desert we waited 20 minutes for a bill an at that point they had put the wrong food on the bills. Then it took them a while longer to bring the correct bills and finish paying. read more

Your employees tried to serve me this yesterday, was supposed to be a ceasar salad however it looked more like dysentery. Slimy, hot, and inedible. They were also out tomato basil soup. Seriously should have just gone to a local gas station for chips rather than pull into here. Applebees corporation should be ashamed charging passersby's money for this garbage. read more

Applebee's Grill + Bar - Ceasar "decayed" Salad - American Near Me - Summersville, West Virginia

I would have given this 3 stars if it hadn't been for the slow service. I had the honey pepper sirloin and it was delicious. My complaints are that it took 15 minutes after I had been seated before anyone asked me what I wanted for dinner. I asked if I could get a beer and she said oh, of course you can then took my drink order and dinner. Didn't ask if I wanted an appetizer. I ordered a salad and it came out after about 10 minutes, before the beer ever came out. When I got the bill I was charged for a 9oz steak when I ordered a 7oz. In Fairness to them it looked like a 9 oz. read more

Applebee's Grill + Bar - Typical Applebee's inside. - American Near Me - Summersville, West Virginia

This Applebee's has my vote for 5 star service! I went with my 2 teens on a Friday evening while we were traveling. The place was crowded. When we walked in, I asked the waitress how long the wait would be. She said "10-15 minutes". We went outside, sat on the bench and started to settle in. 3 minutes later, she came out and told us our table was ready. Already they had exceeded my expectations. Once seated, our waitress, Ruth, came to the table, introduced herself and took our drink and appetizer orders. The orders came out quickly and the kids enjoyed the mozarella sticks. After a short wait, before we even had a chance to worry that our meals were missing, Ruth came over to say the food would be out in a few minutes. 5 minutes later she came back and apologized for the wait. Next, the manager came over and apologized for the wait. (We were still fine with the wait time). He said that as the chef was plating my daughter's grilled salmon, they dropped the salmon on the floor. They were in the process of cooking a fresh piece for her. Again, he apologized and told us they would send the food out as soon as it was ready. Shortly, the food came out! My son loved the quesadilla burger and my daughter thought her salmon was perfect! My meal was good.We all appreciated Ruth's friendliness and attentiveness. She had perfect timing fir refilling the drinks. When Ruth brought our bill to the table, she told us the manager had deducted the cost of salmon, because of the wait! I was especially impressed, because they had profusely apologized so many times and my daughter had really enjoyed the salmon. The gesture was above and beyond, but very much appreciated. My son, having worked in a restaurant for more than a year was adamant that I give Ruth a great tip, because she did everything right. Even more impressive than his cajoling me into giving a 63% tip, was the fact that he went into his own pocket and added another $10 on top of that. He said that Ruth did such a great job he wanted to make her day! read more

Who ever invented Applebee's deserves to get stung by a sworm of bees! I went to Applebee's once in my life and never again. Applebee's made me very sad with their menu choices. I swear I took one look at the menu and it less words on it then my homework. Not impressed. I ended up order some disgusting thing that was that was supposed to be chicken nuggets. They looked and tasted like a cheap happy meal toys deep fried in a bucket full of fish water. Applebee's needs to be exterminated. read more

Locals know it's mediocre, but it's the only restaurant of its type (we have Mexican, Japanese, and fast food. We don't really have any casual chains here). That is what keeps our Applebees in business. The drinks are great, the menu is solid, but experiences are hit or miss. Sometimes the food is wonderful, other times it isn't. Sometimes the workers are great, other times they are not. read more

Stopped by for dinner tonight. I had the fiesta lime chicken. My wife had the chicken Alfredo. The Alfredo noodles were under cooked, the lime chicken and rice was tasteless. Plus we got to hear the kitchen staff yell at each other. One was even yelling this is bull shit a few times. If the owner reads this. You need to fire the kitchen staff and start over! read more

Restaurnat smells weird. Chicken was chewy. Brownie bites were swimming in whipped cream. Serving was avarage. Subway is going to be better choice. read more

Well when I arrived to summersville I asked about the local restaurants and specifically asked about the Applebee's here. I was told that it is a hit or miss. One day at lunch I thought I will give it a try. On the door there was a note that the internet is not working and since the net is important to me I went somewhere else. This evening I thought I will outsmart that chance and called asking "Does your internet working tonight?" The hostess said "I think it does..." Well I asked if she can check. It took literally some 10 minutes and she finally came back and said "Yes it does". Great I thought I did good. I went there happily set the waitress came. The waitress was pretty short and rude but I needed to work, they had the Net, so I ordered my beer and connected. The beer arrived the waitress was still rude but I will have an internet connection, I can live with the rudeness of the waitress I gotta do some work... The hourglass kept spinning the screen kept staring at me. After some 10 minutes I realized that the net will not arrive The Brewster kept looking at me I looked at it Asked for the bill paid and left. No I didn't eat at Applebee's Summersville, experiencing the poor care and service I got so far I would hate to see what they would do to the piece of the caw I didn't order. read more

Awesome lunch. Will be going back for the late night happy hour that starts at 9pm for half priced appetizers. read more

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If you like to hear F bombs and loud obnoxious patrons no mgr challenges, here's your place. And no, I didn't sit in the bar. Food was mediocre and the bourbon st steak was like a mini meal AND the platter was smaller than others. And no they weren't red potatoes. Potato soup came w everyone's meal. THEN the steak came. We rushed to eat and leave weary of the language and loud complaining from the well liquored table of 8. Never again read more

My wife and I had dinner here on our way to Toronto. The service and food was excellent. My wife had a chicken salad and a guava berry drink and I had chicken fettuccine and a draft. There are plenty of drinks to chose from. The meal portions were a good size and the price was of the meal was very good. Thank you read more

Very good good and helpful staff. Our orders were correct and were delivered quickly. Nice selection of beer. I would go back again.

We travel through this area once a month. The draft beer system is in need of serious help!!! Every beer is filled with foam and arrives flat. Very disappointing! read more

Applebees Review Server: Brandi (kudos to this girl, she deserves a better job) Prior to Meal Quality: BAD A family that sat down before us sat down, ate, and left before our orders were even taken. The house wine was so thin that it tasted like water had been pourn into it. The flavoured lemonade had no flavor, and was also quite bland. The napkins wrapping the silverware were uncomfortably damp, which made me personally nervous about the restaraunt's hygiene. Grilled Chicken Ceasar Salad Quality: I didn't get to experience this dish firsthand, but the person who did commented that the crutons were soggy, the chicken was dry, and the romaine lettuce was sad an wilted. Three Cheese Chicken Penne Quality: Although the flavour could have met one's standards, the meal was far overcooked. The pasta was so soft that it practically fell apart on the fork. Not only was it overdone, but it came to us cold. It was as if it had been cooked hours ago and thrown in a microwave for 30 seconds before it was sent out. The "three cheese" part of this meal was nothing more than a watery, milky sauce. Overall, this may have been the worst of the three dishes we ordered. Grilled House Club Sandwich Quality: The idea of mayonnaise and barbeque sauce on the same sandwich probably sounded better than actually doing it. The bread tasted as if it was ready to go stale. Honestly I couldn't get through even half of this meal. As we were leaving, the carpet in the walkway in which we were trying to get through was inconveniently being swept while others were still dining. read more

To start, my Blue Moon draft was nasty. They must not sell much of it here, because it's obvious that the draft line was STALE AS H3LL! I tasted my stepdaughter's Bud Light draft and it was crisp and clean. I Well, everyone's appetizers came out except for my French Onion Soup. They did, without prompting, comp it. However, when it did come out, it looked like they scraped it from the bottom of the pot and didn't fill half the bowl. My son-in-law's salad was chock full of brown lettuce. The entrees come out. My son-in-law's chicken wings were nearly rotten and inedible. My and my girlfriend's vegetables were so raw and hard slamming the fork into them most of the time didn't help. Me and my stepdaughter ordered the shrimp and parmesan sirloin. The parmesan "sauce" could have been used to flavor about 15 of these meals. It was so salty and powerful, it was like they used a undiluted concentrate. Stay the f$ck away! As a side note, the waitress was bragging how good the mac-n-cheese was because it was made by Kraft. read more

Just finished enjoyed great meal haven't been here for awhile do to bad expirence but now my faith has been restored will return well went back today set 15 minutes no help tables all around getting help wife ask girl for help act like we bother her finally some guy came out offering excuses no ask if could help so we left no my fault don't need excuses just service read more

Door was extremely difficult to open, had to wait for someone to come out to be able to get in. Once in there was a slight odor, sat at the bar the floor around the bar was very slippery. Food was average the boneless wings were too greasy it was like the oil was very old. To get an drink or order you had to get the attention of the bartenders. I would not eat here again. Maybe they don't care because there is lot a lot of competition. Next time will eat at McDonalds or Taco Bell it will be cheaper and food would be better. read more

Food was good. What was weird was this: the servers did not come and remove our plates as they were finished. Table became too cluttered! read more

Today is my wedding anniversary and wanted to celebrate with a good steak. We chose Applebee's in Summersville. Poorest choice possible. I wanted my steak medium and it came very well done. In fact the last bite I took actually crunched in my mouth. Burger King would have been a far better choice. At least there expectations are not high. I'll never step through those doors again. read more

Holy crap this place was awful. Not even busy took forever to order, forever to get drinks, and forever to get food. They don't know how to cool steaks for one, salads were grossly watery. Service terrible. Not even worth a shot. read more

I had never had a bad experience at an Applebee's... Until I came to this one. After waiting for a waiter to assist us for quite some time, the steak I ordered (that also took about an hour) came and it was so chewy I couldn't even swallow it. The waitress was rather rude and the service was so slow. Definitely pass this Applebee's by. read more

My husband and I frequent Applebee's on a regular basis. We have been to almost every Applebee's in a 3 hour radius of our home and in my honest opinion, this Applebee's (Summersville, WV) is by far the best! Every time we stop in, we are seated promptly, served in a timely manner and all of the servers are courteous and friendly. Most Applebee's restaurants are usually over flowing or very biased (I'm talking to you, Applebee's of Elkins, WV) so I'm glad to be relatively close to this gem. I'm a very picky eater and my order has never been wrong at this particular restaurant. Never! Recently, I ordered a salad with no onions, tomatoes, cucumbers or vinaigrette. Absolutely perfect on the first go round. I feel very obligated to include that the alcoholic beverages that I have ordered were not watered down nor lacking whatsoever in Summersville. (Another hard hit for Elkins!). I will be visiting again soon and I'm sure I will have a delicious meal and great time, like always. Highly recommend! read more

Stopped here on way home from Georgia. It was a late Sunday afternoon, there were less than 7 guests, the place was dirty, the bathrooms were disgusting with toilets overflowing. We asked for decaf coffee and were told that they don't have a pot, will have to brew in an open container, not sure what that means, but we did get decaf coffee. Food and service was average. read more

Very slow. Came in around 11am Sunday morning and there were maybe three others in the restaurant. We had six in our party but didn't order anything special. The food was ok. There aren't many choices in Summersville so I guess this is an ok place. read more

I work nights and we order somewhat often from Summersville Applebee's. The grilled chicken salad has always been absolutely delish! The other menu items we have selected has been very good as well. The staff has always been super friendly and helpful, and always smiling. I am definitely a fan! I really think that more people think to leave a comment if something displeases them. I'm sure there are times when we are all less than perfect. I wanted to make sure as a frequent customer. I have had so many more positive experiences than negative. I can't even remember a negative so it must not have been so bad. Thank you staff of Applebee's of Summersville for handling our big call in orders with efficiency and pleasantness and quality food. We are glad you are here! read more

I was surprised I could not get a glass of my favorite whiskey on ice with a beer and dinner, especially when the group of young men next to me were getting pretty drunk drinking shots (without ice of course) with their beers. Strange rules I only wanted one. Nachos were so so pretzels were good read more

Wine served in plastic cup because waitress does not like to carry stem wine glasses! WOW - what about the CUSTOMER? Pasta dish served cold and we stated to waitress that it looked NOTHING like the picture. She proceeded to bring over a menu open to the page where entree noted to show no picture - to which we responded by turning to back page that DID have a picture. Her explanation was that they were out of certain ingredients and that is why the entree looked and will taste different... REALLY?? Shrimp on Thai shrimp salad at point of being spoiled (taste/smell) and mushy. Over charged for appetizers - supposed to be two for $9, but charged full price for each. No apologies. Poorest food/customer service I have EVER encountered - will NEVER RETURN to ANY APPLEBEE's much less this one!! read more

We stopped for some soup. That's all I could eat today. They were out of Tomato Basil soup. However, they were nice enough to give us our drinks complimentary. read more

Came in service was fast, but it was interesting that some of the items we wanted to order were sold out for the evening and we came in at 8pm. They were out of baked potato, my son wanted a certain steak but they were out of that which I get they only cut a certain amount for the day and when your out our out but a potato seriously? Kudos to the server that denied an underage table's order for alcohol. The table tried and tried to get him to serve them but he didn't give in. I wish I had gotten his name he did jump in for a moment when our waitress was on break and asked us if we needed anything. Management you need to give him positive feedback for standing his ground. This was on Sunday 7/30 evening we came and sat in the large booth upon entering the restaurant to the left and the table that was asking for alcohol was about 2 booths down maybe you can look up whose table that was that night being it was about the start of happy hour and he knew his menu and prices for happy hour forwards and backwards. read more

Took forever for the bartender - who was chatting interminably with the wait staff - to draw a couple of beers. Only mediocre food, or worse. Terrible service. Never again! Normally Applebees is a go-to place when we are traveling but the Summersville WV location has gone WAY downhill. read more

well, we experienced a totally different restaurant than the other reviewers. first, the food was fine. it is a chain restaurant, so expect less than top of the line. second, service. very nice waitress and quick service. we will stop again, if in transit through the area. applebees definitely got the job done. read more

We ate here on a Saturday. We were rafting that day and we're hungry so this was the "best" option ad there are not many places here. They were backed up. The waitress said the kitchen was backed up when we sat down which was a nice heads up. It then went down hill. Our appetizer came out cold. The waitress said there was nothing she could do about and If we wan we could talk to the manager. 45 minutes later we received our meals and our first refill. She didn't even take out empty glasses ad another waitress finally grabbed them 15 minutes later. We had to constantly ask for refills. Out burgers were not coined even close to how we asked and the fries were cold. The manager gave us a basket of hot fries and took the appetizer off the check. It took 2 hours from the time we sat down to getting our checks which also took forever. We should have went to Wendy's instead or drive to another gown! Bypass this restaurant while on 19! read more

Service just ok. Food-if you have no other place to go and eat, then go there. I won't go back.

The restaurant was very busy the day we were there. To be fair, we'll go back and give it another try.

HORRIBLE SERVICE. We waited for 15 minutes and they still wouldn't seat us, even thought they had empty tables every where. Won't go back, do not recommend. read more

Terrible service, and food. The steak was chewy and the chicken tortilla soup had no chicken. They can't even put together a grilled cheese sandwich. Definitely would not recommend eating here. read more

Gave it one more try.... Counted 10 dirty tables and the waitresses were sitting with customers chatting and eating. Simeon really needs to look into the management here. Won't go back. read more

I stopped by the Summersville Applebees on Sunday 11/4/18 @ 12:30 PM I was taking my sister out for her birthday. this place was awful,we should have left well first we waited around 20 min.to be seated which I didn't understand why there were 2 tables in my view empty the time we waited, we watched 2 tables empty and no one even came out to clean them off, so after about 10 min. the host went to one of the tables full of dirty dishes, took the dishes off of it put them on the second dirty table, then wiped if of with a towel and seated us.we sat and ordered our drinks 2 sweet teas and 1 unsweet tea mins.later we got them, no sweetner on the tables at all, ask for some 10 min. later waitress came back no sweetner, but while she was gone I noticed my sisters glass had a big finger print made with ranch dressing, so again had waitress replace this glass and she still didn't bring the sweetner,had to ask again.we got are boneless wings after 20 min. they had very little sauce on them they were awful. and while all this was going on 2 others tables finished eating we set the timer it was 1 hr 10 min the table across from us still was not cleaned when we left, and keep in mind the table, that the dirty dishes was put on to clear a table for us was still stacked full of dirty dishes/trash.we all 3 ordered platter of chicken strips and fries, they were over cooked and hard/crunchy, and there must have been a shortage of French fries, very few on our plates. I can honestly say this was the worst dining experience ive ever had, this was the worst 2 hrs of my life yea it took 2 hrs.to get awful chicken strips and fries.really embarrassed to have taken some one here for dinner!!!!!!!!!! Ps there was more to be told. read more

15 minute wait at 7pm,,,no bus staff..order took forever..steak was tough..pile of garlic mashed was Stone cold..a glass for my beer finally brought to table late.Ate the medium warm broccoli and asked for the check. Left a decent tip and didnt complain.Not the servers headache. We walked out never to return to an Applebees in the future. read more