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    Applegate Consulting

    3.0 (2 reviews)
    Closed 8:00 am - 6:00 pm

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    Denver West Insurance Brokers - Tina Kiel, Agency Owner                              Certified Insurance Counselor

    Denver West Insurance Brokers

    (21 reviews)

    If you are looking for a truly unforgettable insurance experience then see Tina! You will NEVER…read moreforget working with her and her lack of patience, unwillingness to listen to her clients and always fighting for the insurance company. Nice to have someone on your side! Suddenly after speaking with her I had to provide all the registrations on the vehicles and photographs of my vehicles after being with the same insurance company (different broker) for the past 5 years. She sure raised some red flags among the company. Excellent customer service, Tina! For an unforgettable insurance experience see Tina, she is the worst. Erik was my initial contact and he was great but after I had questions I was no longer allowed to talk to Erik, it had to be Tina, the Agency Owner. Even though Erik was nice and now unreachable there was no way I would send my money to profit an unprofessional agency owner named Tina.

    Unfortunately, I am going to have to update my review and reduce my rating to 2 stars. While Erik…read morewas absolutely amazing to work with the owner of the agency, Tina, is not. We had a massive issue with not receiving statements that contained a 50% rate increase and instead of helping to solve the problem she offered nothing more than excuses and blamed the issue on us. I had to spend a significant amount of time with our insurance company which is precisely why we have a broker. She was argumentative and defensive instead of trying to fully understand the issue and offer solutions. Her defensive attitude is what really frustrated us. Work with your customers to find a solution and show some empathy. Mistakes happen and we were not looking to place blame but she certainly was and claimed the issue was solely ours (which was incorrect) . We are moving our policy to a new agency to manage as this is not the company we would want to work with should a major catastrophe take place. Such a shame as her employees are actually very good.

    Applegate Consulting - insurance - Updated June 2026

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