I experienced excellent customer service and competence! highly recommend! Thanks Kia! They even vacuumed the car when they did the service. read more

My Kia Sportage needs a transmission oil change. I called Kia Service in Surrey BC and spoke to a man who introduced himself as Mr. Hans. To get over any trouble, I asked him how they changed the transmission oil. Mr. Hans, who strongly pretended to know everything, knew nothing. Maybe from the point of view of his job as a service desk person, Mr. Hans should at least watch YouTube and learn about the transmission oil change protocol before he starts being arrogant to Kia Service customers. I don't think I will visit this service and I won't even think about buying my new Sportage 2025 at Kia Surrey BC, read more

brought my car in for service three and it includes an oil change in service three and I had to tell them that I get free oil changes for them to take that $140 off or whatever it is they charge for an oil change. My kilometres at that time we're 116,000 km approximately now today I had to put in 3 quarts of oil and the kilometres are at 120,000 approximately. also, I had to add in windshield washer after visiting them which they were supposed to fill up. They said they did all the fluids. Well they didn't. Honestly, I don't even think they did their oil change. I don't think they put a roll in there at all now they want me to bring it back to them so they can have a look at it now. How the heck would I know that they put oil in it or if it has an all change or not they said I need any new rear brakes because the brake fluid had went all over the brake pads but on the other hand, they said that the rear brakes were at 10 and I think new ones are at 12. I would not return to this dealership. I would not recommend this dealership. I think they are money hungry and I don't think they care about customer service. read more

My car has been in the shop in Surrey for almost 2 months for an engine replacement, together with at least 20 others. The best estimate from the staff is 3 more months because, according to them, they are unable to schedule time consuming maintenance (like engine replacements) and run the services that are scheduled online for them. I was informed that the average is less than 1 replacement a week, because they can only do so with the spare time available in the shop, which is rare. This is unacceptable and shows how poorly managed the current scheduling of the services they provide is done. There is no sense of priority for long waiting customers, inviability of the shop workers to plan their time consuming works, and a piling up of dissatisfied customers on both sides of the aisle read more

Very good service provide by the applewood Kia Surrey. Wing Yu In help me a lot and one thing I like about the service is that it only take 90 minutes to done. read more

Beware is all I can say. They show no loyalty and no care for customers at all. I'm currently driving the third car that I purchased with them. My first experience was fine. My second experience was not good, but they seemed sincere (hahahaha...NOT) when they called me again, so I thought I'd give them another chance. What a mistake. In the middle of COVID, I had to spend 6 HOURS with them because they were totally unorganized for my car purchase. Then I left without even getting my car or having my old car to drive home. The loaner car they gave me was horrible. When I left I told them I was completely unhappy. They did nothing, except "steal" the brand new floor mats from my trade-in. Even when I asked for them to be returned, they ignored my request. Now, I get regular calls from them asking me if I want to buy another car. Every time they call, I ask to be removed from their mailing/contact lists. They always make it sound like they care and want to make it up to you, but they never follow through... NEVER. If you want to deal with the stereotypical "used-car salesperson" this is your place. All nice and cheesy until they get your money. Then they don't care until they want your business again. Then once again, they're all sucky and sweet. Don't fall for it. Take it from a 3-time, never returning customer. There is not one person in this place who cares about customers once they hand over their money or sign on the dotted line. Beware, avoid, run away, whatever you can. Don't get caught in their web of sweetness and deceit. THEY DON'T CARE ABOUT YOU!!! read more

Awful service. Brought in my car for a regular oil change earlier this week. They took 5 hours to give it back.

We recently added a second car to our family. From the first meet and greet with Sayed and his team , to our final wave and thank you , we were treated to a stress free experience. Safety and customer satisfaction was their number one priority... which they delivered on and above . We will be back when the time comes . read more

The saga started with a "diagnostic" appointment that cost $135 diagnostic fee before the work could be done. The next appointment happened to be on Dec 23/22 when the highway wasn't plowed properly from the snow and the bridges were closed. They screwed up and had the wrong part so I had to book a 3rd appointment. You would have thought that they would have extended some sort of good will for the mistake but they did not. Instead, they charged $160/hr for 1 1/2 hours work which I doubt it took, and charged for 2 1/2 hours. The bill on the 3rd appointment came to $658.56 for installing a used part. The Labour Guide says it should have only taken 1 hour to change the window regulator which I found out after the fact from my friend's boyfriend who is a mechanic from Honda. I didn't bring my reading glasses so I didn't notice until I got home and looked at the invoice. I had the first appointment of the day pre-booked so I could get out on time but they didn't get my car in until 1 hour 15 minutes later. I know when it went in and when it came out because I could see my car the entire time while waiting the entire time in the service area. After I got home from running a few errands, I tried calling the service department but no one picked up and the phone system kept rerouting me to the reception area but no one picked up the phone there either. I ended up emailing the service manager and it has now been over a week and no one has contacted me. Normally they give a courtesy call after each service my car receives and send me a survey. Interestingly, this is the first time I haven't received either which leads me to believe that they know I am upset and don't know how to deal with it. If this review had the ability to upload my proof of charges I would do si. It is really unfortunate because they used to be much better than this. I think the mechanic must have been going for a year end bonus or they are trying to make up for a loss of car sales due to the pandemic. Another guess is, this is how they pay for their courtesy Uber rides for their customers and even worse, trying to scare people into buying a new car because the labour fees are so high on an older car. read more

I bought a car from Applewood Kia in 2016. Since then they have phone me repeatedly with sales calls dispite my numerous requests to stop calling me. Don't deal with them. They'll never leave you alone read more

I have just purchased my 5th Kia from Applewood Kia. It will be my last through that dealership. I went into the dealership after them promising to get me everything I wanted for minimal increase in price. They provided me an amazing 2019 Sorento with all the of the features I was looking for. In prior dealings with Applewood I did very minimal, if any, negotiation. This time, I did make my expectations clear for what I was looking to pay. I asked them not to waste my time and for them to ensure that they were providing me a car and payment I was looking for. They did not respect this. They came in well above what I was looking for and when I made it clear what I would pay they still came in above. I asked for the all in number and even when it was provided it changed multiple times. I felt bullied by the team there because my husband didn't come to sign the paperwork with me and once the final, final number came in we signed and took delivery. I had to come back to address payment date and they tried to have me sign new paperwork saying the number needed to change again. I didn't get a proper detail, my windshield was so filthy that I had to take it to get addressed myself. My calls don't get returned, I have questions about features and warranty that remain unanswered and my UVO still remains unregistered. I don't even know if I actually am going to get my first service as promised, but reflecting, I may not bother taking it there anyways. My husband was told they would call back and tried to provide his number but the manager hung up. I've been a Kia customer since 2003 and being on the 5th car, I expect to be treated as a valued customer, 2003 Rio, 2005 Spectra, 2010 and 13 Sportage and now a 2019 Sorento. I should have known when I brought up that I had bought our other Kia's here and he didn't seem to care much that it should have been a red flag this was going to go south. read more

Amazing experience, just bought a Kia Niro. Staff is very knowledgeable and pleasant, made us feel welcomed.

I had spent a year researching cars. I knew my car was worth about $4000. I took my car in to metrotown mazda and they offered me $500 for it. I put my car in the autotrader and got an instant cash offer from a dealer for $2700 and it said i could get about $4000 for my car. I spent a day shopping my car around at dealers. After speaking to Tony Levasseur at applewood in surrey, we decided to give him our business. He gave us what we wanted for our car and bent over backwards to get us into a nicer car than we thought we could afford. He did a lot of footwork to get us the best value. Better than anybody else. And he did most of it by text. He only saw us to make an offer on our car and then for us to sign the papers. We didnt see him as a salesman. He was our advocate. We strongly recommend seeing him if you are interested in a new kia. read more

I test drove here a couple of times, talked to the salesperson, and wanted to purchase here. I put in an offer and they said they couldn't come close to it. We were a long way off. I sent an email to another dealer, Kia West, and via email got a number that was 1,200 bucks cheaper than Kia Surrey's best and final offer. So then I went to Applewood LANGLEY and they even beat the number from Kia West. In talking to two other people at work who have shopped at Kia Surrey, the comment is that they do not want to negotiate. Another coworker adminited he paid too much y shopping at Applewood Kia. Very sorry because ideally I would buy from my neighborhood dealer. I am super happy with my new KIA!!! CheapyPants Suckers pay retail read more

Do not trust these people the price the salesman agrees to gets cranked up by almost $3,000 in the managers office then they do this number game where they quote you the monthly but DON'T DISCLOSE that they have increased the fee by GET THIS RIP OFF Documentation fee $795.00 Finance fee $995 Air $100 Tires 25.00 read more

I bought a new car from here and went throw a bunch of problems with them. My car needed a new front tire on it and they put a different tire on it. Had a paint protection done came home the next morning I woke up to rain and there was white streaks all over the car clearly showing that the door jams and truck jams where skipped and damage the little air vent on the driver side with deep scratches. I went in for my first oil change and was told that it needed synthetic oil change and I agreed with them. A month goes bye and I was wondering about some info on the oil. So I called them.I was told that they used regular oil. I was not happy at all. $106.77 for a regular oil change now I feel ripped off. It's actually like $166.00 or so for synthetic. The advisor Luke Monroe tried telling me my car is a v6 none turbo and in is not in need of synthetic oil. Lol I said really my car is twin turbo and further more there not a Kia Stinger in Canada that doesn't have a turbo. Now I feel that he's just telling me what ever just to get me off the phone. U think that after I bought this car from them and they told me that it needed synthetic oil and put something different in it that they would just fix the mistake after fighting with the service manager for an hour we agreed on I just paid the difference of $60 for it to be changed to synthetic oil. Well at this point I just don't trust the shop I never went back for it. Probably won't do it right I feel. I would highly never recommend this location and same as Applewood kia in Langley because it's the same owner. Take the drive to west coast Kia. And I left out a lot of utter problems I've heard about as my sister bought her car new from them 5 years ago and my good friend worked at Applewood kia in Surrey that's y I bought the car. He quit working there since. Just like most of the sale ppl. I went though buying a new Jeep Wrangler from Langley Chrysler and it was an awesome experience same with the service I got. To Applewood kia I wish I just kept the Jeep after that experience. Just don't do business with Applewood kia because they don't really care about u or your car... it's not all good at Applewood read more

Applewood Kia Surrey - The worst buying car experience of a life time - Car Dealers Near Me - Surrey, British Columbia

Good friendly service in general. However, they put in a faulty remade brake caliper that clanged everytime I drove over any pump or rough road. They insisted it was a bearing, or whatever, but not the brake. I went to Fountain Tire, and they isolated the correct problem. I went back to Kia with Fountain's diagnosis, and they replaced the bake parts. Having said all that, they otherwise have been very good efficient service, i.e.with replacing my clutch, etc. read more

I purchased my car from the dealership..which is where the good stories stop. They are nice and friendly taking your money....not so good at customer service I took it back there for a few scheduled maintenance appointments, but always felt like I got treated like a nuisance, rather than a customer of theirs. So I stopped taking my car there. I got oil changes etc, done elsewhere, where they "thanked" me for my business. I had a warranty issue after several years, while still under warranty...my sunroof stopped working. it was close to the 100,000km warranty coming up....so I called to make an appt before the 100,000km rolled over/ They could not get me in for a several days, and when I took it there...the OD was 105km over the 100,000km. I was given the cold shoulder my the service advisor, and said I was basically S-O-L in not so many words. How does my mileage effect a sunroof....not like it gets opened and closed every km the car is being driven. So, again I stopped taking my car there.... Last year during the mass recall on the engines, I took it back there and the service guy was nice, and helpful....so I said okay, I'll give these guys another shot. So...this week, I take my car in for another issue...Fuel pump they tell me...get a call and they tell me $917 to fix it....I ask if they can help with a deal, and I get told yeah, of course, our pleasure...we can do 10% off the labour and will see what we can do on parts... Great !! I get a call today, Sir....your car is ready, all good to be picked up....the amount is $1,043 after taxes, I managed to get you a discount on the diagnosis labour......$15 off....Holy Cow, thats amazing....NOT !! Would have been less insulted if they said they couldn't do anything !! I usually give people a chance to make things right...so I asked to see the General Manager. I told him my history of how I got treated in the past, and I told hold him responsible for the past...but he has an opportunity to make things right, and make me feel better, with a better deal on the service charges. Yup...a total of $50 off (including the original $15 offer)....WOW !! No money in parts he tells me.... I know better, I'm not a f'ing idiot or a kid that doesn't know any better I'm done....I pay the bill, and that's the last they will see of me, not another dime there if they are the last dealership in BC I get home, do a quick search, and find 3 places that can get me the $600 part for less money....some from another KIA dealership.... Now these places are making a descent profit, at between $380-$325 CDN ....how the hell can Applewood Kia not be making a profit at $600 Either Kia Canada is screwing their dealerships....I think not, or the dealer is screwing their customers. The GM had a chance to turn this around, once again...but no, straight face lies to my face....total BS !! Anyway...if you buy or have your car serviced here...buyer beware !! They suck, and it seems customer service is their middle finger !! read more

This dealership is willing to risk your safety and possibly your life. Do not trust anything any of the Sales people, the Sales Manager, or the General Manager say. Do your due diligence plus more if you ever think about buying a vehicle there. I'm not even sure dishonest is a strong enough term to use in describing the business ethics and actions of this dealer I could post the whole litany of events, but, in summary, we purchased a used Kia Sorrento from this dealer. When we purchased the vehicle they confirmed a full service and safety inspection was done on the vehicle prior to us purchasing, and even provided a copy of the report. Turns out they didn't feel it necessary to disclose or mention there was a serious engine failure recall that they had not performed the service on. The actual recall notice states that this engine failure could cause a serious accident. The car was purchased for use commuting daily during rush hour on Highway 1 in the Lower Mainland BC. We purchased this vehicle as my wife wanted a larger vehicle for increased safety. This dealer was willing to sell a vehicle, not disclose a significant issue that could have caused a serious accident and put lives (ours and other drivers on the road) at significant risk. Do not trust this dealer or anything they say. They do not disclose all relevant information. In fact, 5 months after we purchased the vehicle, and while driving on the freeway, the engine did seize . When we went back to the dealer for a discussion on what they could do for us, the General Manager (Peter) denied any responsibility for the issue, and stated there was nothing he, or the dealership could, or would do. Thankfully Kia Canada is recognizing its responsibility and having the engine replaced. I can only say. All is "NOT" good at Applewood. They are, in my opinion, essentially a dishonest car dealer, and its things like this that give all car dealers such as bad name. They deserve to be tagged with the description "Typical Used Car Salesman". I would not even give them one star as a rating, except its the lowest that can be given. Thanks Applewood Kia for almost causing my wife to be in a serious accident doing 100km per hour on the freeway. I'm happy to know you feel profit comes before peoples safety. read more

one star is GENEROUS. I traded in my Audi for $5000 off the purchase price on a 2013 Kia Soul but they charged me so many hidden fees that I paid the lot price on the car anyways. Didn't know this until 4 months later when checking my progress on my loan. Not surprisingly, the THREE people involved in this transaction don't even work here anymore so there is no one to take accountability for their over-charging me. I will never set foot in here again let alone give them a dime more of my money. OVERCHARGING CRIMINALS! read more

My wife has been there several times for maintenance service. Almost every time they informed her that brakes should be replaced, rotor, etc. She phoned me and asked my opinion what to do. I told her not to let them do anything as I have a friend of mine who is auto mechanic. I went to my friend and he inspected and laughed how come they asked to replace the brakes or rotors when they were still good. We replaced after a year and so. We did not go for oil change and other services as they were expensive. For regular maintenance they do most of the time just visual inspection and asked for unreasonable high price. I went to my friend and did all the oil change, replace brakes, rotor, etc. for a smaller amount. She planned to change the tires and they offered to do so but no warranty. We went to COSTCO and solved the problem. A few days ago a yellow lamp came on ( engine check ) and I phoned their service for a price = $ 135. She phoned KIA West and got $ 69 for the same thing. What a difference. Very disappointed. read more

Watch out!!!! Do not go to Applewood Kia in Surrey.And Applewood Kia in Langley because it's the same owners.I bought a new 2018 Kia Stinger GT 3.3 twin turbo from Applewood kia Surrey went back to them for an oil change and was told that it needs to be synthetic oil in it and payed and left.about a month gos bye and I was looking through the owners manual and looked at engine oil specifications classification must be semi synthetic or full synthetic.So I was wondering what the dealership actually put into my car so I call them and asked.I was told that they used conventional oil. I was shocked. Then I said that the car required synthetic or semi synthetic only. Then he told me that because my car is just the v6 none turbo that it does not require synthetic. I said back to him that my car is twin turbo. At this point I was upset because he was just saying anything not even speaking the truth.After all the Kia Stinger comes with 2 engines 2.0 turbo and the 3.3 twin turbo.There Putting roung oil in every ones cars omg!!! I called west coast Kia and ask what kind of oil to run in my car he said synthetic. So I asked can I run convention oil he said its not recommended.I called Applewood Kia back and ask them to fix it and they said that they did nothing roung.So I said that I was told that at the time of the appointment that I was getting an synthetic oil change and received the regular conventional oil. After an hour of bickering there was nothing that they could do for me.I could not believe that they could not just change the oil again to synthetic what a joke.U think that they would just fix the problem after all it's just on oil change.Over bad customer services buying a car. Did not give me close to the value of my 2015 Jeep Wrangler that I bought new from Langley Chrysler. Service department is mean and rude. Waiting area is old little and crappie. I give them a 1 star but really if I could would be a -5 worst place on earth.I live 2 minutes away from them and would rather drive an hour to go somewhere else. Believe me it's worth it. Looks like west cost kias got a new customer it's worth the drive. And if anyone from Applewood Kia in Surrey is reading this you should be ashamed of yourself lie and cheating customers putting roung oil in a $52.000.00 car and won't fix the problem. And I'm not the only one there putting roung oil in all Kia Stingers there are getting the same treatment.Going to need a lot of new engines read more

Found these guys through an online search of auto loans. Talked to Alex(Financing) who I believe operates out of the original Applewood used car lot. Alex seemed willing to work with us and so we put through a credit application. We told Alex that we didn't want a ton of hard pulls on our credit and he assured us he wouldn't. After waiting a few days Alex got back to us asking for our SIN number. We were willing to give it out but just wanted to know their privacy policy first. At that point Alex became rude and unwilling to help out, stating that he would not give out their privacy policy and gave us an ultimatum to do business or not do business with them, that is up to us. We told him that what we were asking was fair but he was unwilling to cooperate and eventually we hung up. Later, we called the CEO of the company and complained about the ordeal. The CEO was completely and utterly indifferent toward the situation. He didn't care nor did he offer any sort of solution or apology, in fact he was more rude than anything and only cared about defending Alex. Basically if a company is unwilling to do business because of something small like that, don't do business with them, they are not honest, they only want your money. They have many websites under different guises dedicated to just auto loans for bad credit and such. They feed off people that are desperate for a loan and are easy and quick to rip off. Don't bother, go elsewhere and find yourself a better deal. Although they are hard to find, there are better options for people with zero or bad credit. Don't be scammed out of thousands of dollars with these guys. read more

hi this is jagdeep singh pannu I just bought a kia rio from them. my experience was beyond my expectations, the salesman garry was awesome he helped me to find a right car for me and the manager mike makes it so easy. I will give 100% numbers thanks guys read more

We went to Richmond looked at a soul as I work in Richmond and met my daughter there to Surrey and depending on service! He was very helpful gave us payments on a 60 month and a cash deal. Then we went into Applewood on fraser hwy walked around then came in side a young man asked if he could help and we told him what we were looking at and color he stated the Manager Leon or Dion not sure suggested we do a credit application I asked him why he turned and walked to his office I was appalled and walked out the door insulting in this day and age of privacy and having worked for the bank 35 years was outrageous I felt bad for the young man as he was new to Kia but a credit check really so your telling me I may not afford it. We went back to Richmond paid cash and will make sure all our friends avoid it as it was improper prejudging me Applewood needs to look at the customer and in this day and age of customer satisfaction focus on what the customer says D Buchanan read more

Got my daughter a Forte. Within 20 min she was test driving it. They listened to our budget. Gave her a great deal. Jai the finance manager was very helpful explaining the finance contract & the gm Brian was absolutely amazing making sure we got a great deal. The entire staff was friendly & helpful. Brian is definitely a great team leader. Can't wait to buy our next car from Applewood Kia!!! Definitely recommend this store for your next purchase. read more

Absolutely AWFUL service here. I had an appointment for an oil change and to have tires switched. Was told it would be two hours. I had no choice but to wait. After over an hour later I happened to see my car still in lot. Service had not been started. The manager did not seem to care at all. Had no reason why service was not started on time or why nobody bothered to tell me. DO NoT GO HERE EVER read more

It is not all good at Applewood, as the Kia slogan says. If you are looking for a honest dealership then don't come here. You will be totally eluded as to what the final purchase price is, because they only give you the monthly. I should have inquired more but I wasn't on my A game trying to purchase a vehicle with my very active baby (another thing NOT to do) hanging off my arms. We purchased the vehicle and wanted aftermarket leather. We were to bring back the vehicle a few days later after our sales guy made arrangements. We never got the call, so we called in to find out our sales guy no longer worked there, and no one was following up on his behalf. We scheduled the appointment with a person on the management team, and finally the leather got done. We picked up the vehicle and to our disbelief, there was a dent and scratch on the vehicle. The leather was also done imperfectly....one of the headrests had a gaping hole. I would think that Kia would check the car before calling me to pick it up. We had to schedule another appointment with them to get the leather, dent, and scratch fixed. The car was dropped off a few days later, and when we went to pick it up, I was shocked at the shoddy work to fix the dent and scratch. Someone had used a touch-up pen, and the nicks were very noticeable. The dent and scratch were pretty deep and would need professional work to get it back to new. Why Kia would think I would accept the car in this shape, beats me. So yet again, we left and had to schedule to get the supposedly fixed vehicle fixed. By this time, we'd been back and forth to Kia 3 times and unhappy for obvious reasons. We talked to management and did ask them for accessories for all the time being spent going back and forth when the purchase was for a new car, which should be in immaculate condition. I don't think we were being unreasonable but they made us feel like we were asking for a lot. It was such a stressful car buying experience. By the way, don't pay the doc fee which is added at the end of your transaction and that is not part of the negotiated sale price. I asked the finance guy about this and he said that all car sales have doc fees. Not true accordingly to the Motor Vehicle Sales Authority. read more

I called Alen, at Applewood Kia Surrey, and advised him that I would be heading into the Langley branch (as langley had the new car I wanted on their Lot). Alen then said that they have 2 (one satin color and one blue) and that he would beat langleys price. I agreed to come to their site. On arrival Alen said that the manager was using the car, to get lunch, and he would be back in 5 min. Alen also said that they don't have either of the cars he told me they had. The manager arrived back in a white vehicle that was licenced and had 9000km on the clock. Alen claimed that this was a "new vehicle" or at worst a "demo". Anyway - we test drove the managers "new car" and then sat down to purchase a new 2014 that he, confirmed would not be a problem, could get from another dealer. After 30min of haggling I agreed to the price (they beat Langley by $500) and asked Alen to do the paperwork. He asked me to pay the $1000 deposit- which I did. Alen then presented me with the prelim purchase agreement. Upon review I discovered that Alen had written up a completely different vehicle (that we had never discussed) at a much higher price ($40,000). I brought this to his attention and he claimed "my mistake - woopsie". Yet we had spent the last 60 minutes talking about the one specific vehicle that I wanted to buy. I asked him for the correct document and he reluctantly wrote it up (took 30 minutes). By his body language it was clear that he did not intend to complete the deal. Alen promised to call me in 10 minutes once they had confirmed a dealer swap. And that we could leave the dealership. 1 hour passed and no call. So I called Alen and he said they were still confirming the dealer swap. The manger asked me to wait till tomorrow. The next day I receive no call, so I phone them at 1pm - Speak to the manager, as Alen is away, and he says that they still havnt done anything. I ask for my deposit of $1000 back onto my credit card and the manager tells me "that the internet is down and the visa machine is not working" but that he would "refund the money once it is back up". He also said that he would call me once done. (this was sunday. It took till Thursday to get back -and only after I involved KIA Canada head office) I have never - in my entire life - been lied to, and deceived, so many times in one afternoon. To make matters worse - I then called Kia Richmond -Eric,(on Sunday - the following day) and told them the above horror story and they said they have two of the cars in stock and a "pleasant surprise awaits" - so I drive to their lot and guess what - nada! They lied so that I would turn up and they tried to then sell me a used 2015. The Manager told me that they never had any of the model I asked for and the salesman didn't lie "he just made a mistake". The Salesman then continued to try and sell me the 2015!!! Needless to say I was enraged when I found that out - and drove away. The following day I asked for a fuel voucher (as it was 45min each way to richmond) the salesman said ok no problem -but I would have to collect in person!!!! I asked him to mail to me and suddenly no response! read more

I have my Kia Rio since 2003 and for most of the 13 years since I had it I took it to this shop. The car is great, it didn't have many issues, but the few problems, plus the maintenance, are always done with good quality and with a smile, even when I barge in unexpectedly on a Saturday afternoon. Good job everyone. read more

Contacted internet team for an evaluation of my Kia Sedona, was promised over the phone that I would be helped and they would be able to fairly evaluate my vehicle and to bring it in. Insured the vehicle for a day and rushed to bring it in only to be met by someone else, Ben sales manager who mad em wait and finally said it is a no cost car and could do $200 at most for a perfectly running low mileage 2003 Sedona. LOL what a waste of my time and efforts. What a joke this dealership is. Avoid it. Im usually generous with reviews but this service was terrible terrible. read more

Applewood kia has terrible customer service, purchased car from there and they promised me lifetime oil change because they messed up with my deal but when I went there to get my oil change they told me I need to buy extra staff which new car does not need to get the free oil change, when I complained about this, no one bothered to call or email back about it. Save your time money got to a different kia dealership. The only reason I purchased a car because of their advertisement, thinking they were a honest company, I guess learned my lesson, never trust any dealerships, the worst part about this is that they claim that I signed a document agreeing this, when I asked for the document, the showed me a paper that had my name on it but which never signed and it looked like someone attempted to forge my signature. read more

My mom purchased a forte from Applewood Kia in Langley a couple of weeks ago, and our experience was so awesome and we love the car, so I recommended it to my dad. We went down to Applewood Kia in surrey, and I was amazed at how well they treat all of their customers. By the end my dad ended up driving away in a new 2015 Kia Sorento SX!!!! and not to mention all of the service perks we got! I think everyone should go to Applewood kia! at least give it a shot! read more

just bought a used car there and so far we're very happy. both the salesperson (andrew) and insurance person (nick) were friendly, helpful, knowledgeable and easy to get along with. we also got a good price! the only reason why i'm not giving it 5 stars yet is because with a major purchase like that, you have to wait a little to see whether everything is indeed on the up and up. read more

went to buy a car maybe two. one for us and one for my mother inlaw. test drove three, liked the product. then saw a dodge truck. told saleman we would probably do a three car deal. two cash and one finance. the salesman either did not relay the message to his boss properly or the manager is just that stupid, because he did not budge on the price....we went out of town and had a great experience at the Vernon Kia. when we got home we had many calls from the surrey kia, really pestering us until my wife blasted the saleman. then we had the automated calls for days..when we finally answered, the applewood person asked for myself and a woman who's name was not my wife....they got her name wrong.....really??? stay clear!!! is my suggestion. read more

brought my girlfriend's and my car to these guys and both times unnecessary "repairs'' were performed. first time car's front light wasn't working. they replaced the bulb, charged me for it and when i checked it the light still wasn't working. took the car to another place they located the problem and fixed it in 30 min (it was a minor wiring issue). i thought, everybody makes mistakes and deserves a second chance (what an idiot!). a few months later i brought my kia rio in because my fuel gauge was acting up. they told me the sending unit was malfunctioning. they also suggested fuel pump replacement (which i'm ok with). they kept my car for about 6 hours. and what a surprise, the gauge is in the same condition. no changes whatsoever. the tech insisted that the sending unit was bad but there's a separate problem (either wiring or cluster). i spoke to the guy i used to go to in ontario and he said that's extremely unlikely. so, they booked me in for another appointment to charge me for diagnosis, which would've taken full day and cost me another $400-500 on top of wasted $600. something's telling me that after keeping my car and charging me for diagnosis, they would've concluded that the cluster has to be replaced, which is another $500. didn't even bother going there again. conclusion: stay away from that place. their techs either have no idea what they're doing or they know exactly what they're doing, which is trying to meet their sales targets by randomly throwing parts in cars. and i'm still searching for a decent mechanic in the lower mainland after almost a year of being here. read more