Beautiful and unique! It's a long time interior design firm…read morethat I've had the pleasure of doing business with Linda Cloer Linda Cloer Design Defiance, Ohio

Great selection! Probably one of the only real furniture stores in the area. They have classic…read morepieces, modern pieces, and everything in between! The art and accessories are exceptional!

I have purchased 2 different living room sofas from this store. Service was ok. My daughter decided…read moreshe wanted a nice sectional and wanted to shop local and get a quality product and was willing to pay a lot. Everything was fine during the ordering and purchasing process, but once the sofa leather started losing its finish then she was treated awful by the staff of Heritage House. I'm never darkening the door of this establishment again. Horrible experience and unprofessional service!!! Zero stars!!!

STAY AWAY FROM HERITAGE HOUSE FURNITURE!!!…read more Horrific customer service. Horrific products Low value for price I purchased a high end Smith Brothers couch from Herritage. The fabric is an S fabric. I called them to find out how to clean it. Maxx recommended "Guardian soil and odor cleaner". They know the fabric. They SELL the cleaner. Maxx even showed me where to buy it on Amazon. Claim they use this to clean their Smith brother couches. I used the cleaner & it destroyed the fabric. The fine print on the bottle indicates "never to use on S fabric". When I pointed this out to the owner, she then lambasted me saying "it's not their problem because cleaning soiled furniture is not their business". She was extremely rude. I don't think I've ever been mistreated by a business as badly as this one. When I asked if Smith Brothers could repair the cushion, rather than being polite and stating that they could provide a new cover, if I was interested in buying one, she dealt with semantics saying that they don't repair couches. After quite a bit of very rude discussion I did find out that I could buy a replacement cover. Why she didn't offer this straight out is a testament to how horrific this business is. Do yourself a favor ...Stay away from this company

Their service is impeccable ! Their selections are amazing and the values on their items, are so…read morecompetitive, they're hard to beat ! You must give them a try . They won't disappoint!

Love it here. Place is huge. Everyone is so nice. They have everything you'd ever want. And prices…read moreare good. I always end up here when looking for something unique

I lived right down the street for nearly 4 years before I found this little gem!…read more I love taking the girls with me and going shopping. The book selection always has me walking away with an arm full!

Stopped by to donate some very nice winter clothing. When I rang the bell the lady answered as…read morestood there with a very heavy box. She informs me that for my future reference they only take donations on Monday, Wednsday and Friday. I didn't know that but instead of taking my donation she closed the door in my face. Did I mention it was cold out that day? I understand rules, however when I didn't know the donation days and I'm struggling to hold this box. You would have thought she would have done the curious thing and let me slide. Did I mentioned they where some very nice cloths?

I ordered a couch online ‍ and could NOT for the life of me make it work in my living room! In a…read morepanic, I called RHR for help! Sharon came the very next day and within MINUTES, she had completely rearranged my living room PERFECTLY. I'm not kidding you! She is so talented and has an incredible eye. She also took into account our stage of life (2 boys under 4) and made sure it was functional for the whole family! So thankful companies like RHR exist. I highly recommend!

From the owner: I am a Certified Professional Property Stager and Interior Stylist who believes that every space…read morehas the potential to tell a story. With a love for design and a keen eye for detail, I specialize in transforming properties into irresistible homes that captivate buyers and leave a lasting impression. I focus on blending aesthetics with functionality, ensuring that each staged room tells a story and invites viewers to envision their future there. From selecting the perfect furnishings to arranging decor the elevates each space, I'm committed to maximizing your home's appeal. ​ Let's collaborate and "market your house to its HOME potential" !

Everything! Matt was a great help in the store when we purchased our through the wall AC unit. The…read moredelivery men, Dustin and Frankie were clean, neat and on time. Removed our old unit and set our new unit in place, plugged it in and made sure it worked. Very courteous and thorough with every aspect. Great company to do business with. Thank you.

The delivery men were excellent and careful getting into the house with our new chair. They set the…read morechair up and showed us how to use the remote for the chair, They placed it where it belonged in the living room. The overall experience with this crew was excellent.

I took my parents there in Feb 2015 to look for TV and wash machine. This store has good choices…read moreof brands, and range of prices from the very affordable basic ones to the more expensive fancy ones. The customer service is fabulous. Not only was our sales rep "Sam" so helpful and knowledgeable, I also observed other customers having similar experiences. They do not try to sell you the most expensive model, but ask the right questions to determine what would work best for you, and then recommend matches for your needs. While prices may be comparable to Costco or Best Buy, ABC has more service component to their products, and offered to take care of delivery and set up - something we very much needed as my parents are elderly and I live far away. I highly recommend this store. The manager, David, over the stores in the area also followed up and is very professional

I have had previous bad experiences with ABC Warehouse, but I decided to give them another shot…read more Last February, I ordered a washer and dryer from them (this being the "another shot"). I was scheduled for delivery, left work, and they never showed up. I called and they said I wasn't on the schedule at all. We rescheduled. I left work and waited. The driver called me from nearby to double-check that I actually wanted both an electric dryer and a gas dryer (which were the two items they had on the truck). Of course, that is not what I ordered, so they took both items back to the warehouse and rescheduled again. I left work and waited. I eventually called to ask where they were and they told me my appliances had already been delivered (on the day/time the driver called to ask if I wanted two dryers). Once I explained what happened (and they confirmed the situation as if I was just making it up to get another set), we rescheduled. Finally! I get my washer and dryer. It's been weeks, at this point. The washer didn't work from the moment it was plugged in. I called to let them know and they told me I had to go through the warranty company. I (very frustrated, already) called the warranty company. The agent I spoke to told me that is complete nonsense. They delivered a defective unit to me and I needed to call them back and demand a replacement. I did and they delivered a new one, with every person I spoke to along the way telling me how they were doing me a big favor...for replacing a defective unit they delivered to my house...RIDICULOUS! Well...here we are, just over a year later. The washer no longer locks or spins...and guess what? My warranty is up as well. I KNEW not to go back. I knew. Yet, I tried again. I am the queen of second (and third and fourth) chances. (That's why they didn't get a bad review a year ago.) Never again, though. I don't know how in the world they are still in business. I have not had a single good interaction with them. It CAN'T be just me.

The store tried to pull a fast one on my elderly parents and had zero cares for doing so. After…read moreabout two months of waiting, they finally received the call to pick a special order recliner. It wasn't until after they got it home they realized it appeared used - scratched up and dusty. They had to load it back up for a return visit. The store workers didn't care, just took the return. Then we had to call back to the store to remind them to refund their deposit. Crappy thing to do to any customer, let alone the elderly.

After having an awkward experience with sales people at this location and a terrible time getting a…read morenon-damaged (very expensive) sectional, I am feeling obligated to write this review. In 2021 we were in looking for a sectional for our newly built home that would be finished in a few months. When we went into the store to purchase, we had been told our sales person was no longer with the store but another salesperson could help us. I was stunned as I was JUST in email contact with the sales person hours before. It was an awkward encounter and the sales person in front of us ignored my flabbergasted look. It seemed like everyone at the place was looking at us and talking about us. We were treated like we were peasants who knew nothing. We ended up not getting some features on the couch even though we thought we had ordered them but we weren't going to complain. We got the couch ordered and left, still feeling stunned and like we had cost someone their job. I truly can't explain the feeling in the store that day or how short and inconvenienced our sales person acted for helping us. We didn't care, we were getting our dream leather sectional! When the couch came in, we had them keep it in their warehouse until all of the pieces came in (it was a sectional and delivery times were still delayed from Covid). The sales person called my husband one day and asked if they could schedule delivery (even though they were still waiting on one piece to come in). We decided to wait for the last piece. They then asked if we wanted to pay our remaining balance so when we called to set up delivery that would already be taken care of. It didn't matter to us so my husband asked about the current financing offers. We were going to utilize their 0% financing. The current offer according to our sales person was 12 months 0% financing. My husband specifically asked for 72 months but was told they did not have that. My husband asked again and the sales person assured him that the best he could get was 12 months. Hours later both of us got an email advertisement from La-Z-Boy stating to come shop with 72 months 0% financing. Our sales person lied. My husband called and tried to get it changed but was told he couldn't even though he had not yet signed the agreement (it was set up for him to come sign in person in the store the next day). This is where the frustration begins to build. When they brought our first couch and left us with a broken couch, we didn't complain. In fact, we waited very patiently as they made us claim the broken couch on our warranty (even though it was broken en route to our place). They sent a very nice man out to help us. He was very apologetic and gave us great service (I would give him 5 stars!). Once he couldn't fix the couch (and 2 personal days off of work later) they ordered us a new one. The day this couch was going to be delivered (and a 3rd personal day off work later) we got a message from the driver that the piece was damaged. There was a large rip in the leather. We appreciated the driver letting us know and he took it back to the warehouse. My husband then contacted our sales person to see what was next. At this point we are just jaded. We just finally got the third attempt delivered and there's a rip in the fabric AGAIN. I truly couldn't believe it when my husband told me. So here we are, almost a year later from our initial delivery and we still haven't gotten to enjoy a non-damaged couch. There are other pieces that have been damaged since and we don't even want to claim since the 3 damaged pieces so far they have made us claim on our warranty and we don't want to have to deal with our bully sales person any longer. We feel like a pain but just want a couch that isn't damaged. We love La-Z-Boy and usually find them worth the price. This experience, however, we could have done without. I've come to the realization this one will never not be damaged. Next order I will definitely be doing through a different location. The picture attached is the damage on the piece that was most recently delivered.