Our kitchen freezer stopped working and Appliance Connection came out. The diagnosis was done by Chris and determined to be the freezer fan, which was ordered and installed 5 days later. After install the freezer never cooled and when I called back 3 hours later asking the repair person to come back, I was told by the manager that it took 24 hours to see a difference in temp (which is a complete lie and later confirmed). Overnight the refrigerator failed (and still the freezer was at 70 degrees). Chris came back out to confirm that it was now the compressor that likely broke during the fan install process and had he been dispatched at the 3 hour time when I requested he would have been able to diagnose the additional issue and salvage the food. Not only did Appliance Connection not fix the issue and instead further broke the appliance, they are now refusing to refund the full amount of the service. read more

Took fridge/freezer in for diagnosis. Told them it ran great but would freeze up after 2 weeks. The repair guy called me the next day and said it was ready for pick up Reminded him that it took 2 weeks to freeze up Calls back and says it needed a new compressor, new coils, etc. Almost $900 repair needed Another person inspected and it was a simple repair. $90 for part and labor. Total scam Will never go back. NEVER read more

Handled a repair for my brother's washing machine. I recommended this company because I had used them and was pleased. However, I am embarrassed to say that was a mistake. Poor handling by this company was pitiful. read more

I just read all of the 1 star awful reviews after my ice maker was replaced by Tyler, nice guy, from Appliance Connection. I didn't even know about Appliance Connection until I called two other companies who no longer worked on LG refrigerators, but recommended this company. Tyler diagnosed the problem, got me a new ice maker and replaced it 2 days later. He also somehow repaired (no charge) the other ice maker in the freezer, that has never worked. The reason I gave only 4 stars is the total charge seemed pricey, $500+, although this company was the only company I could find with my, admittedly limited search. read more

As far as I can tell, our experience with them has been good so far. Once we live with our repair for a little while, you might see an update from me. But overall compared to other service companies I have worked with, they were very responsive and got their stuff taken care of in a VERY timely manner. They did seem a little corporate when it came to warranty stuff. But I'm sure when it comes to being a "certified company", you have to cross your t's and dot your i's. Which they made sure to do. But since it is only saving me money, I don't really care how many questions I have to answer to make it happen. Even the repair person took photos to make sure everything was very above board. But even with the needing to be particular, he was very personable and dealt with my crazy dogs. Again, I may have an update. But for now, I loved my experience. read more

Great service! Chris the technician was terrific! They got my appliance fixed as soon as possible! They had to order parts and Chris kept me updated about the process along the way! Again they were great! read more

Service man was very good. Very professional. Timely Repaired Scotsman ice maker and a fridge icemaker read more

RUN! Do not use this company! I made a repair service call to my warranty company American Home Shield, they dispatched Appliance Connection her in Birmingham, I had to wait two weeks to get my initial appointment, this was November 17, 2022, today is January 27, 2023 and my repair is still not complete, I have taken off work three times for their service, the last technician came out to put an ordered part on my stove because it was humming, when he finished my stove had this very loud rattling and cracking noise as it heated, this was not going on prior to this service, today January 27th, I was scheduled to for a return repair, because I was away from my phone and did not get the technician's call they did not show up and rescheduled me for another week which mean I'll have to take off again. Not only am I losing money, I'm having to deal with a ill-repair range that their technician created. I spoke with Jacob, the general manager, he showed no consideration for my concern. The text message he sent did not indicate if you miss their call they will not show up, I've been home all day waiting for this service call, with hopes we could this it complete. Now they want me to take off another day. I noticed other American Home Shield Complaints, apparently they have no respect for American Home Shield Customers Terrible Company, inconsistent about your time, inconsiderate of their customers, regardless of their response. I tried to speak with the owner, jacob would not let me. RUN read more

Doug was great technician. He was very knowledgeable and very well equipped with tools and potential replacement parts. While it's probably because they're good and in high demand, they couldn't come to fix frig till Tuesday after our Friday call. Still, would definitely use them again. read more

DO NOT EVER USE THIS COMPANY!!!!! My warranty company uses them and they have been trying to fix my dishwasher since December 2020...today is April 1, 2021. They have come out here MULTIPLE times, never being able to fix it. They order parts, don't work. Today they actually came to the house and told us that they have the part but do not have it with them. Unbelievable! They are completely inept and have horrible customer service!!! read more

Save your self a headache because this company will be a waste of your time and money. My warranty company always send them out to service my appliances and they can never ever resolve the issue. The service is crappy and I don't recommend this company to anyone. read more

I found the service to be exceptional. The prices were in line. The people were very nice. Fixed correctly on the first trip out. One call does it all with this company. I will not use any other appliance company. read more

Good job. The technician arrived on time, identified and resolved the dishwasher issue quickly. Very professional and courteous

Horrible company, terrible customer service. Techs are inexperienced and don't know what they are doing.

The technician did not show up when scheduled. The company could not be reached to resolve the issue. Nobody answered the telephone. Unreliable and unresponsive company. I recommend looking elsewhere if you want good service. read more

My SubZero refrigerator's ice maker stopped making ice. I called SubZero for a repair company and they recommended this company as one of their factory approved repair companies. While the service man came out on a Saturday, which was great, I found out that the fridge is still under "warranty", but I have to pay for the labor not the parts. The labor ONLY was $479.95!!!! The service tech only spent 1 hr. to diagnose the problem, then I had to wait 11 days for him to return to install it. He spent 1.5 hrs installing. What a joke!! I asked for a detailed breakdown of the labor charges and they told me it was a national rate. What?? I don't live in NYC. This is ALABAMA! That is $191.98 PER HOUR. They said there is solder involved and freon. How much is a thimble full of solder?? How much Freon did you use??? The service tech said to wait 48 hrs to see if ice is made. 48 hrs goes by, NO ICE. I call back to get him to come back. It's another WEEK!!! I have paid through the nose for this repair that is NOT fixed and they can't even put me as a priority??!! THANKS FOR NUTHIN!!! read more

AVOID AT ALL COSTS!!!! Called these guys to replace a belt on my dryer. I had tried to replace it myself and was REALLY close to completing the job myself, but couldn't get it done - turns out I had the belt bracket that provides the correct tension on backwards. Made an appointment with them (as my brother used to work for them before he passed away) and thought they would be trustworthy. Tech came in , took one look at the dryer and already had an estimate for $180.00! Keep in mind, the dryer was already opened up by myself, so that's even less that the tech had to do to replace the belt. Tech quickly put the belt on and when he realized that I was not happy with the estimate stated that the dryer was now not heating so he would have to "check that out" he opened the back replaced a terminal and now it was heating . The dryer was heating prior to his arrival, I assure you. The tech was "nice" enough to give me a 10% before he even started working on the dryer. The tech was there for 30 mins tops. I really wished I had shopped around for quotes before hiring this company to do this job . Never again. read more

GO ELSEWHERE! This company failed to provide the proper services as was communicated, but still charged me for essentially ZERO service performed. If you use them, you better record all conversations, or when it is time to pay, they will attempt to overcharge you! read more

Awful services. It took a month to fix my appliance. They constantly delayed when they were going to come. The employees there were awful, constantly saying they did not need my service and that it would be a gift for me to find another company to fix my appliance. I would not recommend this company to anyone at all. read more