I had a washing machine repaired here. With a $65 fee, they agree to diagnose the problem. (I get…read moreit, some people will back away after a diagnosis and they want to be compensated for their time.) They provided two quotes, one with OEM parts, another with aftermarket. The machine was soon repaired and all is well. Unfortunately, they are retiring at then end of 2024 so CH Smith won't be an option soon.

Amazing service, great communication & quality! Would recommend to everyone especially old town…read morePortsmouth residents. 10/10

The prices are great, but the appliances are hit or miss. We purchased a Whirlpool refrigerator…read morethat lasted less than a year before a No Stuff technician came out and could not figure out the issue--absolutely no help. We hired our own technician who figured out the issue, the fridge had a hole causing the Freon to leak, after which our technician discovered was just a symptom of a bigger issue. Honestly, I would not recommend this business because the unreliability of the quality of the product you receive along with the lack of help to resolve any issues. After this purchase I have vowed to only buy appliances directly from the original stores along with a warranty. The headache and extra money that we had to put in to repair the refrigerator was not worth it.

BEWARE!! I'm in total shock and disappointed in this business who sold me a piece of trash…read morerefrigerator that only lasted three years. When I asked to see what we can do to fix the situation he simply told me that he knew the refrigerators and appliances are not made to last and that are pieces of junk and still Sold it to me without even letting me know or offering any extended warranty or anything.

Clear communication, easy booking, and they came back several times to make sure our refrigerator…read morewas fixed after another company said our refrigerator was too old to be fixed. It's been running great for 6 months since GH repaired it. They know their stuff!

I received a call shortly after putting in a request to repair my washing machine. G&H wasn't even…read moreopen yet, but they responded and asked me to give them a call. They were friendly, courteous and so helpful! Trey came out first thing the next morning which accommodated my work schedule. He was in and out in under and hour from start to finish! Trey was very knowledgeable and even took the time to discuss the repair with me in detail. He thoroughly answered all of my questions. I would highly recommend using G&H for appliance repairs.

I recieved a response to my initial request. Provided information regarding services needed. My…read moreresponse shows as read with no response from the company..

I called many companies this morning (Friday) to ask about a fridge repair on my 7-year-old LG…read morefridge. Fair Repair was the only one to answer my call. Maksim initially scheduled with me for Monday but ended up calling later in the afternoon to say he could squeeze me in today. So wonderful to not be without my fridge all weekend! He diagnosed the problem immediately, remedied it quickly, and charged us fairly. He could have sold us a new compressor and we wouldn't have known the difference, but instead he simply cleaned it for a fraction of the cost. Maksim's honesty and professionalism has earned our business, and we will definitely be recommending him to friends!

Stated they offer military discount because they appreciate their veterans but did not give any…read moremilitary discount at all. Also placed my front load dryer onto its glass door, didn't even bother to ask if maybe there was something I could put down in front of it to mitigate scuffs and scratches.

Agreed upon date and time for repair , had to be modified due to family emergency of technician…read more Reset date and time with confirmation evening before arrival. Waited two hours of window time, no call or text. I then called Paul, he apologized and thought he sent me a text. Poor communication and frustration waiting for service that didn't happen.

this is the best appliance company in the hampton roads. they are so polite and welcoming into…read moretheir store. Their prices are amazing they take trade ins if it is in good working condition, even if your machine is broken, they will still knock a couple dollars off the new purchase. I am a loyal customer to mine and everyone I send their way gives me good feedback.

HORRIBLE, HORRIBLE, HORRIBLE PRODUCTS THEY SELL AND THERE…read moreSERVICE IS THE ABSOLUTE WORST!! They installed a Dishwasher in one of my units and actually came out at least 2 times because it wasn't working properly. They tried to charge me both times for the LEMON they sold me. I also had them come to another property of mine to fix the stove, which they said they ordered a part and they never came back to fix it. The service guy actually asked my Tenants to pay for the repair while he was there and told her they wouldn't fix it otherwise. She gave in + paid the tech $50.That was embarrassing. I told them never to ask my tenants for money and they did anyways. Again, I could go on, but to Repeat, HORRIBLE Appliances they use and the Service is even worse! Use Someone Else!

3 weeks and didn't finish the job. Not familiar with appliance not a professional more like a scamread more

From the owner: Beasleys offers Sameday service as well as Military and senior citizen discounts . read more

don't shop here! My 70 year old mother was taken advantage of and they sold her a broken…read morewasher/drier. She has been gettimg the run around for 3 months now and it's still not fixed or replaced. She's on a fixed income and now she can't properly wash her clothes for 3 months running now. way to take advantage of a senior citizen! appalling how they have treated her. do not recommend.

I made this post below in April. Shortly after that I was able to finally go into the Portsmouth,…read moreVA store and through the kindness of the associate and the store manager, whom I have been told is no longer with the company, I was able to order a new loveseat and as it was not the same as my old one work to negotiate a deal on a dishwasher as well. My dishwasher is amazing! HOWEVER I STILL DON'T HAVE MY LOVESEAT. I WAS TOLD IT WOULD BE AVAILABLE IN AUGUST! NOW IT MAYBE READY IN OCTOBER! NOT ACCEPTABLE. AGAIN WHEN I CALL THE NEW MANAGER AT PORTSMOUTH GIVES ME THE RUN AROUND. ASK FOR DISTRICT MANAGERS NAME AND HE REFUSES TO GIVE IT TO ME! I WILL NOT MAKE A PAYMENT ON THIS UNTIL I GET MY NEW LOVESEAT! THEY HAVE DINGED MY CREDIT AND THIS IS THEIR ISSUE NOT MINE. THE BLATENT BREAKING OF CONSUMER LAWS IS UNREAL WITH THIS COMPANY! AVOID IT AT ALL COST! ANGRY doesn't begin to state where I am with this situation. Will never recommend them again! We purchased a washer and dryer from Conns in January of last year and they have been great. However, in May of 2020 we purchased a loveseat with power recliners. Great loveseat, very comfy. In January 2021 I noticed one side had an odd indentation in the cushion. I called regarding the warranty and after a month I was finally able to get someone to come look at it. That was Feb 18th. It's now April 15th. I still have an odd cushion and the foam they were supposed to order is no where in sight. About two weeks after the repair person was here the power recliners stopped working. So now I have TWO claims. Repair person comes out again. Bad cord but I don't have a replacement. Has to be ordered. At this point I seriously feel they have me a bad piece of furniture and I don't want to wait for repair. I called on Monday, April 12th. I was on the phone for over two hours. I currently am on the phone with a gentleman named Quinn from customer service. I'm pretty sure he just answered a personal call while I was on the phone with him. I am BEYOND THE RUN AROUND at this point. I will be contacting the Better Business Bureau, the state attorney general and my own attorney to push this and as far as I am concerned Conns will not get another dime for this loveseat until it is replaced!