Terrible customer service. Our brand new stove was DOA and when we told him, he said call…read moreFrigidaire. As a consumer, you have to start at the front line call centre. It took over a week to finally escalate to someone who could help. What SHOULD have happened is, Shawn Raja owner ,salesman , one man show etc should have had us return the stove and allow us to find something else or refund the purchase. This needs to be done within 48 hours of telling him there is a problem. He did nothing! In turn he caused a delay in getting a resolution and added stress and frustration. He is not a nice person to intentionally refuse to help someone who just paid for a brand new appliance. I have correspondence from Fridgidaire on how he failed and caused delays, stress and frustration. I wish we had never stopped at his store! I want a refund for the bogus extended warranty he sold us for $200 . He lies, he's dishonest and he's not a good human being. I'm filing a complaint with consumer affairs due to his shady business practices. Bait and switch. He showed a stove on the floor in black but we bought one in stainless steel. It was supposedly the same stove. We were charged an additional $100 for it and it is the lowest quality model we ended up with. It has no self clean option but the floor model does. Watch this shady character ! If you do end up shopping here, get EVERYTHING in writing and RECORD your conversation! He will say anything to make a sale!

terrible experience with this store. this man will say anything to make a sale then say it's a…read moremisunderstanding! changes pricing on a whim and ignores you after the sale when your brand new in box stove is DOA.he takes advantage of people ( seniors) and nothing he says can be believed. His $200 extended warranty is worthless after telling us it started day one, he says call Fridgidaire. I've asked for a refund of the warranty but he is ignoring my messages and doesn't answer the phone. If he had done his part as a vendor, we would have been able to exchange the stove but no, he doesn't care to deal with it. Fridgidaire informed me that it is his responsibility as a seller to take the stove back and file a claim with Frigidaire. instead we were left alone to navigate and figure out what to do. I'm attaching communication from Fridgidaire to show this store failed terribly!

Note: We have purchased in the past and I had reviewed this location at the time, I would have…read moregiven it a 4/5. This purchase was the complete opposite experience - to the point where I will not purchase online again. My review reflects both the south and north locations as they were both involved. I made an online purchase during their Black Friday Sale. I picked Leon's specifically because they had pick up available for a few days later at their south location. Price was great. Receipt states purchase had been made and that pick up requested from the south side location. I received a call a few days later - the person confirming that I wanted to pick up from North. Stated that no, I wanted south and that's what my receipt shows. Staff said I could pick it up from the north location on the original date or from the south side location a week later. I reminded them that I had picked the south location and Leon's for this purchase because of it's quick availability. I also asked how I can cancel this order if needed as it didn't seem like it was going to work out. The staff said "I don't know, hold on" When they came back, they stated I could pick up Friday from the south location but call first to make sure it was there. I again asked how I could cancel my order if my item was not there. They did not answer, but stated to call on the pick up day to check before we come. I said okay and told them it would be my husband who shares the same address as myself but is not on the receipt. Staff said it would not be a problem. Fast forward to pick up day - item not available but can be picked up at north location. My husband gives in and drives to get it. North staff won't give it to him as his name is not on the receipt; he told her that I had already gone through this with customer service. They DID however let him cancel my order WITHOUT calling me first to check. This blows my mind... you won't let him pick it up but he can cancel an order that's not in his name? The staff at north were extremely cooperative though overall and make a rectified the whole thing; they were very apologetic. South side got a one, north side gets an extra star for their in person customer service. I do not recommend buying online - their system for pick up is ineffective and lacks a thorough form of communication.

Very disappointing experience with Leon's. I purchased a king-size mattress and bed frame in…read moreFebruary, and within a month the mattress began sagging significantly on one side. I was advised at purchase that the bed frame did not require a box spring. Two separate inspectors later confirmed the mattress is defective and that our metal box spring (which was not even required) was adequate. Despite this, Leon's repeatedly denied the claim, providing inconsistent and inaccurate explanations that contradict both inspection reports. To make matters worse, I was initially told I could use the 200‑day comfort guarantee, but was later denied that option once the mattress was labeled "defective," which is contradictory and unreasonable. Overall, there has been a clear lack of accountability, poor communication, and inconsistent handling of a legitimate warranty issue. I am requesting that Leon's review this case promptly, honor their warranty and return policy, and provide a fair resolution, including a refund or replacement. Until then, I cannot recommend Leon's.

If I could give zero stars, I would…read more We've had nothing but stress and frustration from the very first day we started using the Frigidaire dishwasher supplied by Trail Appliances. Despite it being brand new, it displayed an E20 error the very first time we ran a cycle. We reported the issue to Trail Appliances immediately, expecting it to be a minor fix or, at the very least, acknowledged properly. Unfortunately, that hasn't been the case. What followed was a drawn-out, exhausting back-and-forth with Trail. Their response has been slow, unhelpful, and frankly, dismissive. They eventually told us they've ordered parts to fix the machine, but the reality is--the error has worsened. It now happens every 10 minutes, completely disrupting our ability to do something as basic as wash dishes. As a family with a busy home life, this has caused us an incredible amount of stress. The dishwasher is supposed to add convenience, not become a daily source of pain. We've even begun to doubt whether the unit was new to begin with, as it has never worked properly from day one. What's most disappointing is not just the appliance itself, but the complete lack of urgency or empathy from Trail Appliances. When you spend your hard-earned money on something that's supposed to make life easier, and it fails you repeatedly--with no meaningful resolution--it's incredibly disheartening. I don't write reviews often, but I felt it was important to share our experience so others can make a more informed decision. I wouldn't wish this level of inconvenience on anyone.

Trail Appliance n w is just awesome mainly because of Henry in my opinion! He has been there for…read moreme with his knowledge and understanding has made me feel understood! That's what it's about!! I wouldn't go anywhere else! Thank you Henryfor helping me through this difficult time when I thought I was a loss you were right there helping me all the way This is why companies are successful!!!

We recently purchased couch end tables and bedroom furniture, and this will be the third attempt at…read morereceiving a nightstand that isn't damaged. I genuinely don't understand how they're arriving in this condition--especially with the amount of foam padding used in the packaging. It's incredibly frustrating to wait two to three days each time, only to receive another damaged piece. The salesperson was awesome afterward is a nightmare.

I remember buying two shelving units at the Brick Clearance Centre and experiencing what seemed…read morelike the worst customer service of my life. My husband and I located inexpensive shelves ($56 each to be precise) and approached the man at the check-out counter so that he could bring out the boxes and we could pay for them. He went to the back, and after several minutes was back with our shelves. When it was time to pay, he calculated the total of $140. When we pointed out that the total ought to be $112 plus tax, which in no way adds up to $140, he said that the shelves are $70..."or something like that"! At that point, my husband and I stood there with our mouths half open and our eyes full of surprise and horror. We pointed to the shelves on display which were clearly marked at $56 each! The sales associate proclaimed: "So, $65, yes?" Ahem, no...it $56, for crying out loud! Apparently to this man we looked like a couple of teenagers who would give into pressure of buying clearly marked product at the price established by this sales associate on the spot. I have never experienced anything like this in my life! When my husband was about to erupt with anger, and was pulling me towards the exit, the sales associate said: "Ok, $56"... Like he was doing us a favor...I wish I haven't bought anything from him, but at that moment I was so confused and disoriented by what has been going on, that I handed him my credit card. I am not sure what the hell happened that night at the Brick Clearance Centre, but I most definitely will avoid this place like the plague.

So we got my stove fixed today on Christmas eve the guy came out and had it fixed before the end up…read morethe night! Great job! We got my stove fixed and it is working great now! Pan was the tech who came out and fixed my stove on Christmas Eve! Dec 24 2024.

From the owner: We service all residential appliances. We also sell appliances and appliance parts.read more

I needed my outside electric outlet repaired. Raj was fast to respond, was friendly, provided a…read moregreat rate and quality work. I highly recommend!

From the owner: Welcome! I’m the owner of Northedge Home Solutions, proudly serving the community with…read moreprofessional, reliable, and affordable home repair and renovation services. With years of hands-on experience, I specialize in: • Appliance Repair: Fridge, stove, dishwasher, washer & dryer • Electrical Diagnostics & Repairs • Plumbing Work: Leaks, faucets, toilet replacements • Heating & Hot Water Systems: Furnace repair, hot water tank service, boiler diagnostics, zone valves • Lock Services: Rekeying, mastering, and replacements • Carpentry & Renovations: Custom jobs, finishing, and upgrades • Sump Pump Replacements Whether it’s a quick fix or a full renovation, I treat your home like my own — with care, respect, and attention to detail. Call or Text: 587-984-7786 Email: northedgehome@gmail.com Serving [Edmonton and surrounding communities ] Let’s get the job done right — the first time.

From our first contact with Kyla to get a quote and finding a convenient date to install our over…read morethe stove vented microwave we have had nothing but quality customer service. This morning Dan arrived on time and did a very professional job removing the old microwave and installing the new one. We were very impressed with the care he took and making sure it all worked prior to cleaning up and leaving happy clients. We would certainly use this firm again as the quality work and customer service are first class.

Dan installed out double wall oven with consummate skill and exceptional efficiency and value. Dan…read moreis a master of his profession and a great gentleman. I unreservedly recommend Pro-Installs. They are the very best.Touraj N.

I went to this store just past 5 PM today to buy wired earphones. When I was about to pay, I asked…read moretwo sales associates(a lady and a guy) -- who seemed more focused on chatting with each other -- where I could check out. The female associate pointed me toward the back, so I went there. All the cashiers were busy assisting other customers, so I waited patiently. A few moments later, another customer arrived after me. The same lady sales associate then opened another POS terminal and called that customer over first, even though I had been waiting longer. I was honestly surprised and disappointed by how the situation was handled. Employees are being paid to assist customers professionally, not to stand around chatting while customers are left waiting and then ignored. Very poor customer service and lack of fairness toward customers waiting in line.

Jorge was amazing at the best buy on 137 in Edmonton! He was so understanding about my purchasing a…read morenew phone for my adopted dad due to mobile issues. He told me that my two kids were so well behaved. He was just so great to talk to and deal with. Thank you again!

terrible store to shop in! I went on sunday to the Edm south…read morelocation look for couches, I saw Cindy McLaren sitting on a couch arm texting and was asking if I needed help so I started talking about a couch.... she did everything to convince me to order. I said right away there was no way I'd wait 4 months or more, they had it in stock as is but she kept saying it would be cheaper to order another color so I looked at colors and every leather I picked she would scratch it and say no that's not a good one, use this one..... I knew what I wanted but she felt like she knew better. I was so annoyed, she whipped her phone out to show me cat pics and seemed more excited about that then helping me. I said I didn't want to put covers on a couch and she gave me a weird look and said " I'd put covers on it, I cover mine" as if I should as well.... why spend 4k on a couch to cover it! I mentioned I was looking at the brick cause a friend is a manager and she instantly told me she wouldn't buy anything there, I'd get a couple years and their stuff falls apart.... ok but you only offer one year on your leather warranty ..... doesn't sound like you have a lot of faith in your product either. she was pushy and annoying and I will never shop there again. we went and spent 6k on a Palliser sectional that same afternoon. I hope you work on comission because if you would have just listened to the customer, you'd have made an easy sale.

I was in Konto North Edmontom on Wednesday April 16/25 and I have never felt so unwelcome in a…read morebusiness in all my life. I love that store but I'll never go back in there again to be treated so badly. I can see why that place will close their doors. I was going in to buy a sofa I had the cash in my purse but after I was treated that bad I left and bought it from Urban Barm where the staff were welcoming and smiling. The 2 woman wete the ones that were rude the men working there have always been pleasant. Konto should maybe hire pleasant females if they really want business. I worked in the bank for mamy years and never would staff have treated a client like they shouldn't be in there or staff would have been let go on the spot I'm disgusted in how rude those 2 woman were and I will never go back into that store again.