Old stove started acting up and we need a replacement. We got a brand new one for a great deal with…read moregreat service! Up here, it's hard to come by a reliable place for appliances, or a place in general. East Huron supplied some appliances to our home many years ago so we came in here to take a look at stoves. Jeremy, the sales person, was incredibly friendly and helpful as we browsed their store. We were able to find a stove and got it installed a few weeks later. They even hauled the old one away! It had a minor issue, and they were able to come back and service it with no problems!

Needed a new oven/range for my cottage and went to East Huron to look at options. Cathy the…read moresalesperson was great and very helpful and although I was not planning on purchasing that day, between the cost of the new range and hood and installation I decided to just buy a Maytag that fit my needs. Put half down and said I would call when I had time to be there to have it installed. I asked for a morning delivery and on the morning of the delivery I received a call from them at 7:30am to see if they could start heading to my cottage which was great. The pair of delivery guys (unfortunately didn't get their names) showed up just before 8am removed the old hood and range and installed the new ones in less than an hour. Completely professional and I couldn't be happier. I don't need a new refrigerator right now but I know where I am going to buy it. 100% satisfied.

The service was under my girlfriend's name, which is why it didn't come up when searching under…read moremine. After going back through all invoices, here's what happened: * Visit 1: $225 for a "drain line fix" that was never needed or actually fixed. The drain line is still set up exactly the same as when we moved in and has worked perfectly fine. We were even told to call a plumber, and the plumber confirmed there was no issue. * Same visit: $287 to replace a dryer belt (part #WE03X29897), which is a ~$10 part and a relatively quick repair. * Visit 2: After about an hour of diagnosing, the technician blew off a sensor and the washer immediately started working again. * Visit 3: After the washer was already functioning, we were then advised to replace the suspension rods ($155). Total paid was around $660. The main issue isn't just the price which is absurd for about 60-70 dollars worth of parts--it's that the problem wasn't correctly diagnosed from the start, and we were charged across multiple visits before arriving at a solution. There was also a repair performed that did not appear necessary. Being publicly called a liar instead of being asked for clarification was unprofessional, Rick. I also contacted the main office after these visits, and the pricing breakdown I shared previously came directly from them. Sharing this so others can ask more detailed questions upfront about diagnosis, pricing, and necessity of repairs.

I scheduled a technician visit based on office communication regarding two concerns. NO work could…read morebe completed because the services were not within their scope, but I was charged for the visit. Dryer vent: I inquired about cleaning an internal vent line and was advised to schedule a visit. After the technician arrived, he explained that internal vent access is not part of their work, so nothing could be done during the appointment. Refrigerator water quality: I asked whether water quality concerns in a one-year-old refrigerator were more likely appliance-related or plumbing-related, and was advised to schedule a technician visit. After evaluating the situation, the technician recommended addressing plumbing first. The technician was professional and informative. My experience relates to office communication and clarity about service limitations, which would have helped avoid an unnecessary appointment.

Tim is absolutely amazing - fast, friendly service with very reasonable pricing. He saved us again…read morewhen our water valve stuck on our washer and it flooded down through the floor. He came promptly and even had the replacement parts in his van. The Thumb is very fortunate to have this excellent person to repair appliances. He is the first one to call! Phil and Diane Merriman Port Sanilac, MI

Had a frosting up problem. Called some other appliance repairs places but Thumb responded and…read morearrived exactly when he promised. He worked steady. A freezer gasket needed replacement. He ordered one and when it arrived he came and installed it. I will use him again if needed. His charges where less than others had estimated. We had no problems with him.

I called in the morning to have a gasket installed for my front loading washing machine. the…read moretechnician was there by 1:00 pm and did a great job - efficient and left no mess. He should me what was wrong with the old gasket and what he needed to do to perform the job. The price for the service call and labor was very reasonable. They are my go-to appliance repair folks now.

If your looking for honest service, this is the place. I called for information for my 2005…read morerefrigerator and they help over the phone, no service call was necessary. I will definitely contact them when I do need service

Harbin Appliance of Harbor Beach (not to be confused with Harbin Appliance of China! which came up…read morefirst on my google search!) was responsive, professional, and reasonably priced. This outfit is now our go-to since we lost Rapsons. I had a washer making a fearful racket and they came, diagnosed, replaced the part and sent the bill. Couldn't ask for more. Friendly and great to work with.

We had a very bad experience with Affordable Appliance. We called them out to fix a loud squeaking…read morenoise during the wash cycle on our Hotpoint washing machine. The technician came out and charged us $151 for the repair. Right after he left, the washer was still squeaking, so we called him immediately. He told us to let it run and said he would call us when he got home to check if the problem stopped. He never called. During the very next load, the washer actually became much worse. It started grinding and making a loud knocking noise during the spin cycle, which it had never done before. It also sprayed oil all over a load of clothes, ruining them. We called him the next day and left a message. No return call. My husband called again the following day. Still no response. Our washer is now in worse condition than it was before he worked on it, and we are out $151 with no follow-up or accountability. Very disappointed with the service and lack of communication.

Came out and fixed our fridge and works great now. He even oiled up our house sliding door that was…read morehard to work. Quick, professional, friendly service. Hire him.

Prompt honest service. A difficult family situation required that I arrange for…read morereparis/replacements for a washer and dryer from Cincinnati, OH. I found Rapson Electric in Harbor Beach, MI and called and spoke with Jeff. I explained the situation, that I didn't know what was wrong with the appliances, if they used gas, age of the appliances, etc. I also discussed the possibility of having to replace one or both appliances with used or new. He went out to check out the problem, texted back that both appliances just needed simple, INEXPENSIVE repairs. He went out the next day and repaired both machines. He does not take credit cards but is content to wait for a cashier's check to take care of the balance. It doesn't get any better than this.