If you need an appliance repaired, call this company . Evan returned my call immediately, showed up…read moreon time , and was very thorough in the service of my Viking Stove. His charges were very fair. He is personable, considerate of your floors, and explains the problem or adjustments . This was an excellent experience and I highly recommend this company.

Our Speed Queen washer started leaking profusely into the drum after a recent move. Amazing how a…read morebroken washing machine can grind a busy household to a halt. Evan was able to fix it in short order. He responded quickly via Yelp and scheduled a service call, and based on my description of the problem and the model number, was able to diagnose the likely problem and order the part ahead of time. He sent me a parts invoice electronically and I paid it. He texted several reminders of our appointment and was right on time in the three-hour window specified. Really nice and knowledgeable guy. Pricing was fair. He not only fixed our washer, he answered my burning questions about how our dryer is set up. He works on most major appliances so we'll reach out to him again whenever the need arises.

Very satisfied with the quality of repair and quick service we received. We feel the cost was very…read morereasonable. Would definitely call again.

Inspect and clean dryer vents…read more We appreciated that he arrived promptly at the time we agreed upon. The job was completed in a timely manner and was done to our satisfaction. Very well-mannered and friendly.

Went to Twin Rivers Vacuums on Coburg road yesterday. It was great I was able to demonstrate five…read moredifferent types of vacuum cleaners Miele, Dyson & Oreck. No pressure sales crap. This has to be the best vacuum cleaner store in Eugene Oregon, the service was great , the vacuums were super. I chose a new Dyson and a used Oreck for my office. Thank you Twin Rivers Vacuum & sewing store. Dean Anderson, Eugene Oregon.

I went into Twin Rivers today to get my vacuum repaired. All was well went I went in, everyone…read moreseemed very friendly and very interested in helping me. The man, who I believe was the owner, had notified me (after looking over my vacuum) that I needed a new part and he did not have it and would have to order it. He said he would do what he could to try to fix it, but most likely I would need to order the new part. I did not want to waste his time and tell him to do his best to try to fix it when he sounded pretty certain that it would need a new part. I needed the vacuum fixed right away and very nicely asked him if his other store on River Road would have the part or if he knows of any one else in town that would have it. I know asking if other businesses would have the part may have been a bizarre question, but I figured with the sense of community that Eugene has it wouldn't be that big of a problem, but boy was I wrong. The man started to yell at me saying it was "unkosher" to tell him that I wanted to take it somewhere else and that I was being extremely rude. He kept telling me that he was trying to help me and that I was insulting him. I proceeded to apologize and tell him that was certainly not my intention, and in fact I even asked if his OTHER store could help me. In no way did I disregard the service he already gave me. I, in no way, deserved the treatment I received. As a consumer, I want to find the best and most efficient place to get my vacuum fixed and this happened to not be it at the time because they did not have a part that I needed and I did not have time to wait for it. He told me that I was rude, insulting, and had a lot of learning to do then proceeded to practically throw my vacuum cord at me then talk about me to his employees as I walked out the door. At first glance, this place may be all fine and dandy, but if they can't fix it for you my advice is to say ok, leave the vacuum, go buy a new one and never come back unless you like getting yelled at by the small business owner who doesn't know how to treat his customers.

Very responsive. My refrigerator stopped working, and Shawn was there to evaluate it within 24…read morehours. Very experienced. Shawn had a pretty good idea of what was wrong even before servicing and had the potential replacement parts ordered and ready to go. Very communicative. Set clear expectations of how the repair might go and how much it would cost.

Could not be happier with this gentleman... I removed my oven door, and was unable to get it back…read moreon, and hurt my back attempting to do so. I called this fellow to come and put it back on for me. He arrived, made very short work of it. He had quoted me a price, and based on the time it took, he reduced his fee even though I had his quoted fee out and ready to pay him. I can only conclude he is an honest man, from that behaviour. He charged a reasonable fee for his work, which is rare in this day. I will be doing business with him again, the next time I have any sort of appliance repair issue. He worked with me for a time to correct my issue, he knew how to correct the issue, and I got good value for my money... A pleasure to deal with him!

Our washer stopped spinning and Emerald Appliance Repair was quick to schedule an appointment,…read morefixed the washer on the spot, and all for an affordable price. Highly recommended.

Jay, the repair tech, went beyond the call of duty in every department. My wife called Emerald to…read moredeal with a dryer that has been giving us trouble lately out here in Santa Clara, our regular company couldn't come for a couple of weeks, no good. Service was top notch, as was Jay's integrity, he could have charged us more, but went out of his way to make everything right at a super low price. They've become our new repair guys, bottom line. Could not be happier with their service.

Excellent and courtesy service in replacing door glass for Whirlpool oven. Especially appreciated…read morewas extra help in installing new light bulb. I recommend them. Also high value for cost of repair.

Very happy with our service tech, Riley. He checked everything and fixed our dishwasher that day…read more We had another tech from another co who charged more and didn't even try to solve the problem. WE will use this company again.

Had a problem with a stove and was very disappointed with the service and lack of professionalism…read more For the duration of the service call, that proved to be completely unhelpful in diagnosing or repairing the issue, we were subjected to aggressive political views. Believe whatever you want but, keep it to yourself when you are hired to do a job. We couldn't wait to get this guy out of our home.

Had an oven problem and called and gave error code and oven and self diagnosis. Said they had to…read morecome out and look at it but $130 service call would be applied to repair amount. Did nothing but look at error code that I had given him. Several days later women called and said repair would be $395 dollars. When technition came to make repair he said that it was caulked in and he didn't do caulk and then tried to manhandle unit out without cutting caulk. Told me units aren't normally caulked in but having been a builder for 43 years I knew this was a false statement. Being he did not have proper tool I then got knife and cut caulk. When repair was finished without cleaning up after himself he demanded another $395 without $130 service call credit as originally agreed. The whole experience was highly unprofessional and to me seemed very unethical.

I LOVE FIVE STAR APPLIANCE! Brandon and Lauren are the most "on top of it" vendors we use at our…read moreapartments. Brandon is extremely knowledgeable, he is polite, he is efficient, and I know if Brandon is involved, the job will get done correctly. Love this duo!! You cannot go wrong!!

I contacted Brandon after a few people on Reddit recommended him, and I saw that all of his reviews…read moreon Google and Yelp were 5 stars. He didn't disappoint! He was able to give us good advice on what to do with our crappy dishwasher (we are thinking of getting rid of it and not replacing it), he fixed the issue we've been having with our stove for 4 years, and he fixed a problem with the fridge that another appliance repair service said couldn't be fixed. In addition, he moved the washer and dryer about 6 inches over for us! Well worth the money, and he was also super friendly and knowledgeable.

Cody was very professional. He was really quick to respond to me for a service appointment. He had…read moremy dryer running better than ever the morning after I contacted him. I highly recommend him and will be using his company for future services.

Seriously, he did call me within 10 minutes and offered his services. Went through his estimate…read morethoroughly and scheduled the repair for the next day. He showed up on time, very knowledgeably serviced and maintained both washers and dryers. He stuck to the budget and was very courteous. Couldn't have gone better - highly recommend!