My heat pump was installed a year ago and has been wonderful - quiet, efficient and less costly than my prior system. Today was its first annual maintenance visit. Jesse was terrific - he called to notify me of his arrival time, he was courteous, careful and thoughtful. He took a few moments to reassure my dog! Everything was well done. I have referred people to Priority One and will continue to do so. read more

I appreciate Priority One's service for maintaining our HVAC. The technician today was professional, competent, friendly and respectful. He communicated well, asking questions and listening. Great service, over the phone or in person, gets high marks from me. Confidence in getting the job done right is in itself a good value. I also value how the business office addresses the negative reviews here. I feel like if I had a problem I would get results by calling them. Thank you for being a well run business. Five stars for service, competent and professional techs, and strong office support. read more

The sales and installation was wonderful. After they got paid they quit returning phone calls. I had a simple phone call about inspections which I made twice and they never bothered returning. Don't expect great service after you have sent your check . read more

"I had an excellent experience with Dave . "The service was outstanding from start to finish." "I'm so impressed with his professionalism and efficiency and patience with my lack. "Dave arrived right on time, which I really appreciated." "He quickly diagnosed the issue with my HVAC system and explained everything clearly." "The repair was done efficiently, and my system is running better than ever" "My home is now perfectly comfortable, and I couldn't be happier." "They saved me from a sweltering summer day by fixing my AC in record time." Great payment plan too. Thanks Dave! read more

So i have had great service with Priority one and the last few years. They have been keeping my heat-pump working pretty good, however my unit is under warranty and the service person always say i will get my part of the refund for parts from their office in 6 to 8 weeks well 4 yrs later i haven't got anything from them for 3 serve calls for the control box replacement and other parts. quite clever to let me wait because life happens and your happy the heat-pump works and kind of forget about the refund. Has anyone ever got a refund from them for a unit under warranty??? this review is strictly about the "value" part of there serve. the team i deal with are great and the serves is pretty good but WTF. why have the warranty at all if there s no refund to the person paying the bill. read more

Sometimes you just need to say "Thank You" We're going through our mail and accounts when we stumbled across a nice surprise! First off, Priority One had saved us a lot of money. They sent out a tech free of charge for a 2nd opinion. Then they did some repairs on an issue not of their doing, THEN we find out the other day that they ended up adjusting and crediting our bill without any prompting from us and without any self congratulating calls from them. These people are so decent that they found something in their books and just credited us back the difference and made it right. Thank You Priority One! read more

We had Priority out to inspect an HVAC system on a house we were planning to buy. Tim did a good job diagnosing some issues and put together a bid for us. After we closed, we had him back out to perform the needed repairs. He was thorough and efficient and had us up and running again during the time frame specified. Some of the work will need to be scheduled later on because they have separate teams for certain repairs and that team was booked out. We signed up for their yearly maintenance plan, which gives a discount on any service and includes an AC and furnace maintenance each year. So far, so good. Their communication and service has been great. The cost isn't low, but what they offer for the value seems fair. We will be using their services again. read more

Another annual maintenance was just completed by Adam, who was very efficient and professional. I'm very pleased with the service and it's so easy to set up the appointment for the maintenance. read more

Absolutely Outrageous Rip-Off - Beware of Priority One HVAC If I could give Priority One HVAC zero stars, I would. I was charged an insane $2,411 by this company to replace a blower motor that costs only $329 retail online, exact same manufacturer and model number. The technician was at my house for just 39 minutes, yet Priority One somehow felt justified billing over two thousand dollars for a job that required minimal time and no special expertise. I went in person to their address and tried to get an explanation, they showed me an invoice for a motor that was $1092.00 but I couldn't tell if that was the motor they used at my place. This is blatant price gouging and totally unethical. Even if the motor did cost $1092.00 that still left them with $1392.00 for markup and labor. I understand companies need to make a profit, but this is robbery, plain and simple. Do yourself a favor--get multiple quotes and stay far away from this business unless you want to be taken advantage of. I regret not doing more research before letting them touch my system. Shame on them for preying on people in urgent situations. read more

Terrible service. Poor communications and overpriced repairs. Not transparent pricing. Don't use this company

Friendly and professional from the very start with the original phone call to inquire about switching our gas heater to a heat pump system. The inspector (Will) was courteous, friendly, and explained our options in layman's terminology. He was friendly with my dogs, and I felt good about the options he laid out. He maintained good communication towards the start of the project date, and updated me on the crew arrival and time. The crew they sent out were friendly, they liked my dogs, and were really good at showing my better half how to use our new system. They gave good suggestions on how to save on energy costs, and the best ways to keep things efficiently running. They give a five year service guarantee by THEM, not a third party contractor. We are very happy with our heat pump installation, and would definitely recommend them. 10/10 for everything! They were over $6000k cheaper any other company we talked to, and they used top of the line equipment in our house!!! Thanks Priority One Heating for helping us remove the gas heater from our house! read more

My heat pump decided to die during the hottest days in May. I called many places for an appointment and had to wait a week or more for a service call. I reached out to Priority One, not only did they come out in a two day timeframe, I had an after hour appointment that was cheaper than the regular appointment I had scheduled that was 7 days out. They quickly fixed the issue and I was very pleased with their service. I also scheduled an estimate to replace my heat pump. Jason was very thorough and their estimate was the lowest one. They've followed up about scheduling and I've appreciated how thorough they are. I have been very pleased with the service I've received and their customer service. I'll be buying my next heat pump from them. read more

You would think the price you pay for their service would be at the bottom of the quote. It's not. The quote gives you a price that you "might" get if you qualify for certain tax breaks in the future. Completely misleading. Contacted them about this and they were completely unsympathetic. I was told that if I misunderstood the quote that was my problem and not theirs. Not sure why they offer a 100% satisfaction guarantee if they don't really care if the customer is misled by the wording of the quote. They even admitted that they have no idea if you will qualify for the listed tax breaks that they include on your quote. If you decide to use Priority One, expect to pay $1000's more than what they tell you you'll pay. read more

Really helped in a pinch during severe heat wave... I was at work for 3 straight days (24 hours shifts) with wife and kids and dogs suffering in the heat because our HVAC decided to act up. These things always happen when I'm at work! They got us in pretty quick due to a cancellation and were absolutely great and reasonable, especially on such short notice! read more

My heat system went out on a Friday night. I needed someone after hours. My usual business that had installed the system and had done yearly maintenance could not get someone out until Monday. I went to the Courier website and found Priority One as a certified Courier repair shop. Called them and they were here in about an hour. Nick quickly figured out that the issue was in the breaker in the main electric panel. He helped me remove the breaker and advised me that I needed an electrician. read more

Want to edit to add that the answering service people were all very professional and nice. And Briar, who called me back, I'm sure had a very busy day. But still unhappy with this service. Priority One has been our regular service for preventive maintenance for our HVAC so naturally, when our AC stopped working this morning, I called them. I left a message with their answering service at 5am and got a message back from Dave at 6:30am that advised they had technicians working today and would call me back to get me on the schedule. I didn't hear anything for several hours so called the answering service again and they said they'd leave another message- I did this at least twice. I later saw a voicemail come in (it never rang and when the person called back later, the line was silent- no one was saying anything) that advised me to call the answering service number to get scheduled. But guess what? Answering service doesn't schedule, they only leave messages for the company. It was impossible to actually speak with someone who can actually schedule. When I finally did hear from someone later today, I was told they could be out Tuesday between 12-6. When Dave left the message this morning, it sounded like they'd come out today. I understand that we have a heat wave and that probably lots of folks are having issues but you need to be upfront with people then- don't give me the runaround with an answering service who can't do anything and has no information to share- Dave should have been clear about the timeframe today and the answering service should also be provided with real-time info, to save you and customers the hassle of multiple calls back and forth. I would have called another service if I knew you ultimately weren't going to come today. read more

We've used Priority One since 2015 when we replaced our furnace and heat pump. The service has gradually gone downhill. They are not the cheapest game in town. We have a service contact that we pay for and they come out twice a year to service our units. It's hit and miss with technicians. Some do good, some phone it in. We had a scheduled appointment today from 10 - 12. I got a call yesterday and when she went to find out why we were called, they hung up on me. No call back. Come today they don't show up. We had rearranged several things to be here and they can't contact is to say we needed to reschedule? We got a lame excuse that they were busy, blah, blah, blah... 11 years and that's what we get?! It's one thing to reschedule, but to not worry about contacting us? We have email, text, call back? And then the reschedule after the fact is not until December. I'm just saying. read more

Tim came here and was absolutely amazing cleaning my HVAC and wall outlets !!!! So informative, so detailed, so thorough. Immaculate work. He took his time and my HVAC system of 3 wall mounts are now pristine. Priority one has always been great, but Tim took it up another notch. You fit me in to my busy schedule and I appreciate everything you do. Thank you so much!!!! read more

I used these folks to obtain an estimate to upgrade my HVAC system. It was an awkward experience. In hindsight, I believe it was awkward as we are an LGBT family, and they are not LGBT-friendly. This occasionally happens in Eugene. The initial person was the one we had the biggest awkwardness with. He said he had serviced our system in the past with previous owners when we first engaged them over the phone. It seemed he had a decent tenure with this company, or we were the owner. That same person came out they told us they could better estimate a replacement if we needed one only after we had them perform maintenance. Maintenence was a reasonable cost as a new home owner I thought that made sense. They sent a nice person out who conducted the maintenance. I can't say if they did a good job or not they didn't follow up with any recommendations. I requested a quote for replacing the HVAC, and they never responded. I followed up, and he said he would send one and never did. They didn't want our business. I don't typically have to beg to have someone take five figures of my money. It is strange since we actually have two HVACs in the house, and that could have been a decent business for them. I realized in thinking about it that other LGBT households may benefit from hearing about our experience. I read some of the reviews and saw read that they advertise on KPNW right-wing local media....then I put 2 and 2 together. Make sure you research where you spend your dollars! read more

used priority one since we moved to Oregon they done everything from cleaning to installing a new heat pump.Today they came out because our AC quit working it was diagnosed by a technician and after I made the repair it was still not working so I called back and was told to leave a message for nick which I did and instead of a call back nick himself showed up a after trouble shooting again we found the issue and at no further charge .. A class act for sure. Thanks Adam and thank you again Nick' . The Rileys read more

these heaters are always clogged . plus my eweb bill is very very high. Plus the workers there are liars and not very intelligent. gen z strikes again. read more

We needed our ventilation system cleaned out and after calling around and realizing most places charged the same rate for this type of service we went with Priority One. They had availability within 2 weeks when the rest of the places were booked out months. The two service men who came showed up right on time and were very professional and thorough. The whole service took about 3 hours. read more

They did a great job. Done installing our 3 area ductless in 7 hours. It is wonderful! They called back and offered to come back and help if we had any problems. We had 3 estimates before choosing Priority One. Their salesman was by far the most together sales person who understood what we wanted in our 2 level house and why. Installers were awesome, too. Maybe it wasn't the trickiest install but we had issues to consider and they understood exactly what we needed. Installed quicker than we were told it could happen by competitors by several weeks. We are very happy. read more

Priority One Heating & Air Conditioning - Heater. - Heating & Air Conditioning/HVAC Near Me - Eugene, Oregon

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These guys are top notch. It is currently 8:58 P.M. and the guy is just finishing up on our broken heat pump. Just called at around 5:30 tonight and they were here by 7:30. Don't know if it always works this way, but we are elderly and the heat is supposed to be record breaking tomorrow so we are so thankful they came and fixed the A/C. Thanks Priority One. read more

Good technicians show up on time andTake care of business. They are wearing masks and utilizing appropriate PPE. They wear booties over their shoes. Through inspection and maintenance of the heater and air conditioning. They try to market when they can, but it is all part of their job. Thanks again for keeping the equipment in tip top shape read more

We responded to one of their advertisements after we had moved into a home. The visit ended up being a really hard sell: they wanted to sell their maintenance program and they also wanted to do a whole bunch of work which seemed unnecessary to me. The salesperson or "technician" had this thing where he was like "oh you hear that sound? Is it kind of like a soft wheezing or an occasional blub blub sound? Well you definitely need to have this work done." They then went in to explain how much I would save by doing all the work if I got on their maintenance plan. The technician seemed offended that I only agreed to the tune-up that I had requested originally. But I should've known: they advertise on KPNW which boasts a listener base of people who listen to Rush Limbaugh and Lars Larson, i.e. people have a low resistance to carnival salesperson techniques. Even if the technician had been less of a salesperson I probably would've eventually took business elsewhere for this reason alone. read more

They were able to come out quickly for a heating issue. After some troubleshooting the issue was resolved and information on routine maintenance was provided. The cost was reasonable. read more

We are extremely frustrated with Priority One. We bought our system from another dealer but when it broke down during a cold snap they couldn't respond for a week! Priority One, to their credit, came out the next day and repaired the problem. We happily paid for a service contract partly becuase they assured us their work was guaranteed and we'd never have to pay for a repair twice. That was November of 2022. Well, we experienced a total failure in December of of 2022... P1 sent out a tech the next day who was unable to identify the problem, which went away on its own and the system started working again. Skip forward to January and again, the system completely stopped. The next day, the tech told us the problem went away again but he thought he had it isolated to a particular circuit board. He said it was likely to happen again so he was going to order the circuit board as a precaution. Next failure was in February. A new P1 tech came out, determined the cause to be the circuit board identified previously, but a new one had not been ordered. We waited a week (during yet another cold spell!!) without our heat pump... and made yet another service appointment. When the new part arrived the tech installed it... and the system started working again. Fast forward to April and ANOTHER system failure. The P1 tech showed up the next day and determined that a second circuit board was NOW the problem. He ordered the $750 part and we waited another week for it to arrive... requiring yet another service call for installation. When the tech arrived and installed the second circuit board he told us the problem was now a THIRD circuit board requiring ANOTHER week+ to arrive during which time we had no heat. When the third circuit board arrived, a new P1 tech discovered the prior tech had thrown away a critical component attached to the 2nd circuit board so we now need to wait another week to ten days for the part to be ordered. We have transitioned from subfreezing weather without heat to highs nearing 100 degrees... without cooling... for over a week now. Summary: 1. six months without heat or cooling. 2. inept techs losing critical parts. 3. the guarantee to "never pay for the same repair twice" is complete BS because subsequent failures are always a new failure...even if their own failure to properly diagnose and repair is the base cause. 4. I'm embarrassed to admit I put up with this crap for this long. read more

Very impressed with their work and professionalism. They got the job done on timely manner and great service. Quick meet up for estimates and schedule very well. Thank you! read more

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I have used James Heating and Conditioning for over 30 years for my needs with my central air.. but an incident happened in the hottest days of the summer that made me switch to Priority One. I have discovered, basically, Priority One charges about half the cost of replacing the evaporation part in my system that had gone completely out. Also something I have learned is that the people who answer the phone calls in both cases (James and Priority One) do not communicate very well with their techs in the field. Both of the businesses left me high and dry upon ordering the part and completion of the job. Both of the places made an appointment to install the part and neither of them followed up in actually showing up to those appointments. James quoted me $1500./ Priority one $835. Both said they would call when the parts came in. I was on the phone alot with Priority One to actually make it happen and I appreciate their efforts; both of them too little, too late. James' never did contact me until I complained on FB.. go figure. I will call the next one 'on the list' if I need future help. My project of cleaning the ducting system will reach out to #3 on that list. read more

Priority One came through for me again. The installation I had originally (different company) did not provide the flow needed. Mark and Eric explained what needed to be done. Michael came out this week and now it works the way it should!. read more

Mike came out to perform the yearly check on our gas furnace. He answered all of our questions and made sure we didn't have any other ones. He was super friendly and did a great job. read more

I might change this review but it's not looking promising. We are repeat customers. AC not working. Called, received an appointment for 3 days later with a 3 hour window. 4 hours later, no tech. I called, was told that he had just been going to call and he'd be here in 15 minutes. 45 minutes later he came. Told us dire things about our issue and that a person would be out the following day to give us an estimate. Following day came. In the afternoon, received a call from the company that no one would be available to come and give us an estimate / bid for a week. So we now have an appointment for Thursday to receive an estimate. I can only imagine what the timeline will be like before the work actually gets done, if we were to contract with them. I'm here on Yelp seeking other options because my experience so far has not been confidence inspiring. read more

A few weeks ago they replaced my air conditioner that was only ten years old. They did a great job from the evaluation to installation and follow up. The price was reasonable and I am very happy with the result. I have a two story home and for the first time both floors are comfortably cool. Thank you! read more

We needed a new heat pump. So expensive, but Priority One gave us the best deal. They did a good job and were polite, careful, and considerate. They entertained my husband with a tall tale about a macaw and they complimented my garden. read more

I have had nothing but amazing service with Priority One. The technicians are all very friendly, respectful and helpful. And, they are usually early when it comes to the scheduled service time. They always call to let me know they are on their way. read more

We used Priority One for the first time last fall for an A/C Tune-up. This spring when we went to use our A/C we realized some wires had not been reconnected and we now needed a new compressor ($2000 job). We contacted Priority One and the owner was at our house that afternoon to take a look. The next day they ordered the part and called to schedule the repair. A very friendly and professional technician named Jermey came to our home and completed the job in two hours for no charge. I will use Priority One for all of our heating and A/C needs from now forward. The manner in which they treated this situation was professional, above reproach and I would strongly recommend friends use their services. Kim Darden Eugene, OR. read more

Great experience! Will in sales was outstanding. So glad we upgraded. Took the time to make sure we were getting the unit we needed for our house size. Tim and Nick worked so hard all day. Left the place immaculate. And took the time to explain all the new equipment. First class company! read more

We unfortunately had to replace our AC unit this summer, and after getting a few opinions and bids decided to go with Priority One. I was a little worried because of the poor reviews, but have to say we could not be happier! The price, customer service, equipment, and install all exceeded our expectations! read more

We really like being on a monthly pay plan for only $15 per month. With that we get two visits per year. The technicians are very friendly and knowledgeable. Highly recommend doing this. read more