wwwA waste of $253.00. Superficial inspection led to techs offering an incomplete diagnoses on a…read morerepair and poor recommendation that I never would have ordered if I knew how much it would cost. Issue: Had a dryer that made a loud noise. Called them arranged an appointment for $64.95. Two techs showed up, noticed the drum was off the rollers, suggested I order new roller gasket and felt to fix the issue. Claimed these were the only parts needed to fix the issue. I assume they inspected the drum and it was fine seeing as they didnt mention any damage caused by the rollers. If the drum is off the rollers - it is critical to inspect the drum for damage! They took about twenty minutes to inspect the machine and 15 minutes to order parts for $64.95. Different tech shows up to install the parts a few days later. Estimate for repairs is $253.00, including first appointment. Tech installs parts and then says that the drum is damaged and needs to be repaired - a $400.00 part. Tech says they dont know how long the dryer will continue to function. Calls office to request discount, no discount is offered. The dryer runs but makes a noise louder than it did before I called. Its so loud my neighbors complain until I can get a new dryer installed from Lowes. A sharp chunk of metal fell out the first time I ran the dryer after the repair, tearing up clothes. Now I have a dryer that is louder than even and shreds clothes for $253.00. TIFU: Trusted the first techs had been thorough enough to inspect the drum for damage, since it had been knocked off the rollers. Followed the advice of a professsional who failed to check the most expensive replacement part in the dryer. Ordered replacement parts I didnt need to fix a problem I didnt need to solve. Recommendation: Dont let your mechanic replace a cracked headlight if they fail to tell you the engine block is cracked! Ordered a new dryer for $400.00, but to me its worth $653.00. Would not recommend. Next time I need dryer repair, I will be sure to ask about the conditon of the drum first. I didnt realize it was the customer's job to ask the condition and status of the most critical and expensive part of the machine. Recommendation: Dont let your mechanic replace a cracked headlight if they fail to tell you the engine block is cracked! EDIT: Got a call from someone a few days after leaving this review. They sent me a full refund check $253.00 for the ordeal.

I will start with this, when I contacted them he told me if I could be patient, he would be able to…read morehelp me. I call over a month of waiting for CONTACT is pretty patient. At that point, I emailed in and was told they were sorry it was taking so long and the "repairman" was on vacation. Now 2 weeks later, not a peep. My advice on this service, buy the manual, memorize it, buy a $50 part and fix it yourself, it would be faster. Absolutely the worst service I have seen in many years. Too bad they tarnished the name of Glenwood appliance who always seemed very helpful. If I could give zero stars I would. Don't waste your time or money with these clowns.

My front load washer had a pump failure, won't drain…read more After determining it was the pump that failed, not the motor, we called around for a specific Kenmore water pump. It was easily found on the internet but who wants to wait a week or more to see if you get the right part? We called around and the places we called referred us to Glenwood Appliance. So off we go.... I happened to bring the broken pump with me, I walked in and was greeted by a smiling young lady who asked what she could do for me. All I did was raise the pump and say I need a new one of these.. before I could tell her what it was, she said I have those over here.... Holy smokes, you kidding me?! I really like it when employees know their stuff! She brought out a small box, cut it open and BINGO! The exact make and model with the same part number even. This small shop had a factory part for a 5 year old front load washer, man what a relief! My machine broke down last night, tonight it will be back in action! The people here are knowledgeable and resourceful as she let me know that the next time I need anything, i should also bring the make and model info, just in case they can cross reference it with a part from another brand! Nice!

They fixed my ice maker and microwave quickly and reasonably. Friendly, professional service.read more

I recently had my oven's bottom element go out. I got a new element from Dons Maytag, but realized…read morethat wasn't the only part in my oven that was toasted. With the help from the team at Don's Maytag I was able to get a diagnosis of the problem and got a new control board ordered. I was able to get my oven up and running again good as new! Next time I need help with an appliance that goes out I will be coming back here.

Called about a part for a very old Kenmore dryer and the helpful parts guy found me one that he had…read morein stock. He set it aside for me and I was in and out of there in just a few minutes. Great knowledge and expertise for tricky jobs like mine.

Very satisfied with the quality of repair and quick service we received. We feel the cost was very…read morereasonable. Would definitely call again.

Inspect and clean dryer vents…read more We appreciated that he arrived promptly at the time we agreed upon. The job was completed in a timely manner and was done to our satisfaction. Very well-mannered and friendly.

Very responsive. My refrigerator stopped working, and Shawn was there to evaluate it within 24…read morehours. Very experienced. Shawn had a pretty good idea of what was wrong even before servicing and had the potential replacement parts ordered and ready to go. Very communicative. Set clear expectations of how the repair might go and how much it would cost.

Came by spent 2 min told me the thermostat was broken, no parts available "time to do some shopping…read more". Charged $120. I found a part on eBay for $79. He's he doesn't use eBay. He was on time, polite and respectful. I expected a little more effort for my $120.00.

Our washer stopped spinning and Emerald Appliance Repair was quick to schedule an appointment,…read morefixed the washer on the spot, and all for an affordable price. Highly recommended.

Jay, the repair tech, went beyond the call of duty in every department. My wife called Emerald to…read moredeal with a dryer that has been giving us trouble lately out here in Santa Clara, our regular company couldn't come for a couple of weeks, no good. Service was top notch, as was Jay's integrity, he could have charged us more, but went out of his way to make everything right at a super low price. They've become our new repair guys, bottom line. Could not be happier with their service.

Prompt service, great work. Jeff carried my machine to my car for me :). I'll definitely go backread more

I think Bob may have retired, but if he's still in business, he's your man. Good service. Great…read moreknowledge. Very personable.

I had a clothes washer making horrible noises. Kasey came over, did some work, including…read more"reattaching" the rear panel. Few days later, problem is back. I called and texted him a recording, but he then left for a week with no response. Called him after his return, left a message, no response. Did some investigation on my own, and the rear panel he said he had attached was still loose. Complete waste of money for his "service" visit.