Hands down the most unprofessional service I have ever encountered. I rang requesting repairs to two appliances, was advised of the minimum call out fee which I accepted, and made a booking for a week later with clear instructions of the times that the house would be accessible. I provided all model details in advance and a description of the issues. I had asked that they call between 8am and 4pm (a huge window) but at 2.30pm on the day of my booking I had not yet seen anyone. I called to see how far off they were and was told they would get the technician to call me back. An hour later I got a call saying he was on his way and would be there in about 20 minutes. I pointed out that that would leave him only 10 minutes -surely not enough time to undertake the work. He said there was no point and that he had not been advised of the time restrictions. I rang the office and was met with a 'couldn't care less' response. I asked for the supervisor to call me back the next morning -instead I got a text saying would next week be good for re booking. I then text back asking them to contact me and received a call from the Manager Tim. Tim was of the attitude that I was just a difficult customer and treated me fairly abrasively saying that they were only coming to assess that machines, not to do any repairs. I said I had not been informed of this and his response was that I should really have figured it out for myself. He then told me I should go elsewhere. Clearly if you are a customer who expects good service then you will indeed be a 'problem' for this company. read more