I had a huge problem with an undercounter icemaker that just refused to be repaired. Benfield…read morenever gave up and stuck with the repair for months despite many setbacks. These appliances (15" undercounter icemakers) are notoriously unreliable and Benfield truly went above and beyond to stand behind their work. Through no fault of theirs, the parts to repair the maker were expensive and the labor required to do the repairs was also expensive due to the extensive time involved. When problems reappeared, Benfield quickly took more responsibility than I believe any repair vendor would take and saw to it that our home got its icemaker working again. I would say anyone is CRAZY to consider any other vendor for a home appliance repair in our area. Highly recommened!

It's always a gamble if you find someone you really feel comfortable with and do a fantastic job in…read morerepairs. This family owned business works harder than any business I have worked with concerning professionals and a job well done. They were on time, speedy and courteous.

I don't care what kind of bad day someone is having. There is no excuse for being rude to customers…read morecoming through the door. The old man who works here is a total jerk. We visited this store, since they have been in business since the 40's, and "thought" they would be a great local company to do business with. Not so. The store is dirty and unkept. It pretty much matches the attitude of the employees we encountered today. Also, their website states numerous manufacturers that they deal with. Not so. All they carry in furniture is Ashley. So, that is deceptive in itself. Do yourself a favor and definitely look elsewhere. We believe in shopping local, but these people will never see a penny from us.

I would give him zero if that were an option. Do not use this company. Our Kitchen Aid dishwasher…read morewas making a beeping noise and wouldn't finish the wash cycle . He came to the house. Didn't even open the dishwasher up, charged us $117 for a service call. He told us he would have to call Kitchen Aid to find out what that the beeps meant. When after a few days and we hadn't heard from him we called him more than once. Had to leave a message. He didn't return our calls. So we called another repair service. This repairman found the problem after about 15 minutes.

Whirlpool scheduled our repair between 8am and 12 noon. I got a call at about 9am from Joe that he…read morewas on his way, and he was at my door in 15 minutes. He knew exactly what the problem was with our washer and had the replacement part with him. Our washer was repaired and good to go in about 10 minutes. I am extremely pleased, and based on my experience Joe Awad gets 5 stars from me.