Terrible service. Will wait for more than 2 hours online and then they can't help. Because Trump…read morecut services to a lot of these offices, I blame him for 95% of the delay and issues.

GOL is amazing!!! The guy needs a raise immediately. He was fast, efficient, and precise.read more

My grandson was here for a minor drug possession charge that started out as a misdemeanor, but…read morestreached out over the last 4 years to a bunch of short to medium stays. He has a mental illness and has been abused by the jail/correctioal officers. He told me that they threw balogny sandwhichs at him in the cell, strip searched him, made fun of him and denied him access to visits with grandma and I. The jail staff presents well , and seems decent, but upon looking deeper, you can see the real problems here. Most people, if not all, eventually get released from this pink castle. They go back into the community often worse off then they went in. This place is a drain on tax payers money, and its full of courruption. Just wait, this pink castle will meet the fate of every other bastille. oh, but you think this time is diffrent? let time tell.

Such a joke! Now, I will say personally I've never been incarcerated here or anywhere…read more However, I've known many & my fiance currently for the second time in recent history. Firstly, u can tell they know they're doing a bad job because u cannot find reviews or post any on Google. They've had it TURNED OFF! Secondly, u could tell more money goes in their pockets than to the facility that they get every year for funding because: -Across the board no one will tell u the food is even somewhat palatable there. The clothes are old, stained & smell no matter how much u wash them. -The mattresses for the beds aren't mattresses, they're floor mats. -The facility is disgusting regardless of the "janitor position that keeps it impeccable" like the website says. -It's run down, it's dirty. I'm not sure if any building inspectors have taken a look at it lately but they should. -The only way for inmates to be able to eat is to have money put on their books for commissary- which is only on Sundays to order. I myself have been trying for 3 days to put money on books so he can eat. I just got off the phone with the sheriff's there at the jail and asked if there was some other way besides JailATM to put money on an inmates account. All the different options they put on their website don't work. Sonoma County is not opted in on those things for whatever reason. I did explain to the deputy that even though they list Access Corrections, JPay, TouchPay, etc.. Sonoma County has opted out! Why?! I've had no issues with JailATM before and all the sudden I do now. I need to take a selfie with my ID and send it to them. But nobody's there on the weekends so it doesn't really help me out. Let's not fail to mention the inmates are locked up almost the entire 24 hours in a day. They're pretending like covid is still in full swing like it was 2 years ago. They always use the excuse if they're understaffed for everything they don't want to do whether they're in the jail or out on patrol. It's just they don't want to do their jobs. Cuz they get a lot of funding that is public information you can attain that easily..along with all the lawsuits and charges that have been brought against them. Sonoma County Sheriff has not quite a reputable reputation. They get sued a lot, and it's not surprising.

The SPA ART 2nd street Santa Rosa PAM has the hands of a…read moreangle. My leg was injured and Pam took the pain in my calf away. I recommend Pam Diane

Taxes taxes taxes. The people here love to give away their money to measures and bonds like crazy…read more This place if you are a homeowner is a nightmare for taxes. The citizens here just approved a measure that has no cap or limit that the fire chiefs can get fatter and lazier on. This is the only county I know of where fire fighters can become lazy chiefs that are over paid by citizens that don't read bond measures. I'm moving out of this county before it bankrupts me.

Not only are these people incredibly helpful, talented, and knowledgeable. But It seems like the…read moreentire department are committed to serving their community. Tax collection is a tough job but they make it accessible and have a fair due process when it comes to dealing with taxpayers- as it should be!

Not one to write reviews. Especially of governmental offices where I've come to expect bad…read moreexperiences. Made the 40 minute drive from a town over to get some important paperwork filled out. Upon arrival was promptly informed by Brianna the woman working the front desk that she didn't have the clearance to sign my paperwork. The lady who did wouldn't be in the office till Monday. I figured I was screwed & had wasted my afternoon. But Brianna offered to let me email her a copy of my form & was going to have the absent worker fill it out & email it back to me Monday! That's a huge timesaver & not something she had to do. I had a separate issue she helped me with & seemed very knowledgeable about as well. Then while I was standing off to the side writing the email, I noticed Brianna was just as awesome with the person in line behind me. A man was hoping to pay a fine, was in the wrong office. He didn't understand English. His wife was trying to translate to Brianna from his phone. Brianna took everything in stride & was nice enough to unprompted plug the address of the office into the man's phone so he could find it no problem remaining friendly & courteous the whole time. The man & wife were very thankful when they realized what she did. Working the front desk at these governmental agency jobs can be soul crushing. As you end up being the punching bag for everyone's frustrations whether justifiable or based on misconceptions. This kind of gratuitous helpfulness is something that would have impressed me at an upscale restaurant. Experience has taught me it's somewhat inconceivable to find at a county tax collection office. So genuine shout out, & thank you Brianna!

I called the non-emergency line last night driving from San Francisco to Bodega Bay. At the point…read morewe contacted them we were sitting at the corner of Shoreline Hwy (street label) and Valley Ford Rd. It was nice to be answered and the person who answered was pleasant enough, but was 1) condescending, and 2) not helpful. Condescending "Hwy 1 is a long highway, I need more information." (doh!) Not helpful "we can't tell you where the flooding is, really." We tried to explain that one flood detour at Bloomfield had led to this corner where to the left and the right were closures. So people (more than just me, maybe 6 or so cars) were taking the long detour only to have to turn around and go BACK to the original point of detour and figure out on their own that the best route to Bodega Bay was to head up Bloomfield to Sebastopol, then cross over from there back to HWY 1, or Rte 1 as https://roadclosures-sonomacounty.hub.arcgis.com/ labels it on their map. The point is that there was no desire to help. It was clear that something was going on because we did see an emergency vehicle with lights flashing head towards Valley Ford past the closure and towards the flooding. The "detour" led us to a dead end. I think the person was right in saying "we do not have real time information" (I paraphrase) but they could have been more helpful and said, "head to higher ground like Sebastopol, then try that way, depending on flooding you may encounter".

refuse to enforce noise complaints and lower level calls even though their phone number is listed…read moreas the number to call for noise complaints........wtf? Also very rude in the dispatch office

They have installed very unclear signage downtown stating something like "You must leave the space…read morefor the day after your meter expires". What they mean is that they don't want you to buy 3 hours then put in another 3 hours after that in order to stay parked there longer. Why couldn't they just state "3 hours max"? Instead, they have created confusion because many think that after 6pm, when there is no more metering or parking fees, that you cannot park there. The truth is, you can park in metered spots after 6pm for free.

Parking in downtown sucks. There are some great stores but I won't go downtown because I'm tired of…read moregetting parking tickets and they're aggressive in their parking rate increases it just ruins a good time. I used to have great memories of downtown Santa Rosa but no more. The city square is useless, I don't know one person that was in favor of cutting down the gorgeous trees for a piece of cement slab.

I have been out of work due to it shutting down from Covid 19 I've been trying to file for…read moreunemployment for 7 weeks now and they don't answer there phone. I drove down to there office and it is closed due to Covid 19 . I have also been trying to file online but it says I need to reopen my claim from October 2019 . It won't let me reopen my claim online. It says please to call and reopen with someone on the phone.

I filed for the Pandemic Unemployment and I did receive an awards letter but I never got a Customer…read moreAccount number so I can not get on my ui online page. I've emailed 3 times asking for my number but every time I get a reply it says "10 days after you apply you will get a letter with your customer account number". Well I never got it! Calling is ridiculous. Can't get through no matter what time I call. I've tried calling the Santa Rosa, Ca office and that number is disconnected! Very frustrating. I've been out of work since March! If anyone has the number for Santa Rosa, please send it to me! Toni

Somewhere at the clerk's office is Crystal at front reception and Daisy at Desk 1. They couldn't…read morehave known how nervous I was to pick up a birth certificate, but I put it off for longer than I'd like to admit. Crystal made the check in process seamless. Getting text updates while waiting outside was simple and helpful. Then being called to Daisy's desk after 30min was the best! Daisy was so knowledgeable and put up with my rambling small talk! She was efficient and fast, but at the same time genuine and caring. What a big task built up in my head! I only imagine the rest of the staff are as helpful, thank you for making my day easy!

Whoa, terrible customer service over the phone. I called to ask how to change my name on the deed…read morefor my house and was transferred 3 times to the "right" person.. this woman immediately gave me attitude, short answers, and ultimately no help.