When first getting the service the tech showed up 5 hours late, I didn't complain. It took them 3…read morehours to even put the mount on the wall, still didn't complain. I later had someone else do the other tv for half the cost, and I still didn't complain. When I asked why my wall has a plethora of necessary holes, a terrible patch job and what I have to do to get them to fix it, they decided to charge my card 113 dollars for the repair (no notice of clarification by the way), after I spoke to a rep about it, they told me that the charge didnt exist (you can clearly see that a charge is pending in the last photo). I implore you, go grab a drill, screws and a leveler and do it yourself. At the very least, if you do damage to anything you can blame yourself and not be charged for someone else's terrible service. Forgot to mention, the techs sat outside my door for about 2 hours. I had to call them and ask them if they would do the service. I suspect the reason why they do this is to void any other jobs and charge the person regardless of service.

So I booked a tv wall mounting appointment on March 27 for April 02 at 3:00 pm. Here it is April…read more02, 3:26 pm and i got no phone call saying anyone would be late or not showing up. The best thing for them to do would be to refund me my money so i can find a company who takes their work seriously. I re-arranged my schedule for them to NOT show up!​

Quick Summary: Chris is knowledgable and meticulous. He delivered an incredible home theater…read moresystem that our family thoroughly enjoys. If I had to build another system, I would use Chris and Home Theater Solutions Hawaii. Chris came recommended by our contractor who said he would not work with anyone else on a home theater. Our meetings mapped out the specifications for both the system as well as the room construction so they complemented one another. I appreciated being included in the communications so I could understand the impact of the changes on the final design and offer input. What I appreciated most was Chris' expertise in matching the equipment to my budget. While I did a ton of research on speakers and projectors, I lack the practical experience of pairing devices together into a system. Through numerous conversations, Chris was able to understand what I was looking for and tweaked the equipment list accordingly. I started the process looking for an Atmos 9.1 system and am incredibly happy with the 7.2 setup I have now. I also appreciated that he didn't go significantly over-budget and I never felt like he was trying to up-sell anything to me. These systems run the cost gamut so there is always an upgrade to be had. The equipment cost was at the high-end of what I wanted to spend, but the end result completely exceeded my expectations.

Chris Lam of Home Theater Solutions designed and installed a terrific audio system for our home! My…read morehusband and I are not technophiles -- we are truly technophobic dinosaurs, but Chris guided us in creating a system that works beautifully and gives us the gift of great music every day! He gave us such good advice in choosing the different components and his unending patience was much appreciated! He created a design to truly fit our needs, guiding us through the many options possible. He generously spent time answering our many questions and was so patient, kind and warm. There are people who are experts who make you feel embarrassed when you ask a simplistic question. Not Chris -- he answered every question respectfully. He wanted to help us understand and make us happy with our system. Whether you're an audiophile or a neophyte, you'll be lucky to have Chris helping you. Chris and his brother installed our system and what a great team they are! They are wonderful to work with and so trustworthy!

I wanted to cut the cord with my cable company and lower my monthly bill. After researching online…read moreand using ChatGPT, I thought I had found a solution that fit my needs. I reached out to several services on Yelp, and Hawaii Tv Installs provided the best resolution. Chris took the time to speak with me, asked thoughtful questions, and ultimately recommended a better solution by utilizing the services I already had and it didn't require his services. He truly has his "potential"customers' best interests at heart.

Fantastic service and trustworthy knowledge. Chris is the best! If you need a TV or another…read moreinstall, don't hesitate to call!

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Bought a second hand stereo system hooked it up no sound. Called these guys to check it out told…read morethem everything I did and went through the set up to see if they could help me. They checked through everything I did they said everything looked right. They called in their master tech, he came in with a condescending tone he questioned me about my system and how I wanted the system to run. The master tech unplugged some wires and said the receiver is broke and he can't do anything else about it. They charged me $224 for that. So I was sold a broken receiver for $380 and $224 to confirm it was broken, a $604 dollar loss. They said , "call us when you get a new receiver." I asked, will you install it for what I paid today? Thinking since he was charging me for an install but did really install anything. He was like no, I will charge you again.

The products and services I got from Mike (the owner) and his crew were outstanding. I highly…read morerecommend ITS Hawaii for individuals or companies looking for high quality products and services, and services in general after the install. Pricing is also more than reasonable in view of the the given quality from ITS.

Michael and the whole team at ITS Hawaii are incredible!!! They helped us with all of our IT needs…read more Internet, TV, sound, security and our electronic gate. From installation to management and service, ITS Hawaii responds quickly to resolve any of our needs. Super friendly office staff too! I highly recommend ITS Hawaii and will be using them again in the future!

As a designer, I met Charlotte on a previous job site about two years ago. Although our…read moreinteraction was limited there, she was always professional and courteous. I heard some nice comments about her work from the general contractor. Fast forward to today, when looking for someone to do some significant electrical work in my own kitchen renovation, I knew that I needed to contact Charlotte. Being a kitchen designer has made me meticulous about communication and details. Charlotte proved to be the right person for the job as she was very detailed-oriented and did not hesitate to make sure we were on the same page. I was concerned about timing and scope of the project, so she brought on another journeyman electrician. They finished within the estimated time and their work was tidy! All in all, a very good experience. Just remember: Getting an estimate beforehand is necessary, but may take several days.

I have tried calling several times and no answer. Not sure if they are still operating, or taking a…read morelong vacation.

I have had installation of my home theater for many years, and I only write a review now. Cary and…read moreCheryl did a fantastic job installing my TV and audiovisual equipment. How he was able to place the back speakers on the wall without any visible wires is magic. Recently he did an upgrade of my TV and AudioControl equipment. Cary really knows his stuff and is facile with the software and equipment interfaces. If you need a detail-oriented, experienced pro, give him a call. You won't be disappointed.

I would assign 6 stars if I could. I could not love my home theater system more. Cary & Cheryl and…read moretheir staff (JR) did a fantastic job on transforming a room that was a Den, into a beautiful functioning multi-media room that I could spend all day in. I had a somewhat small room to spare and discussed what I wanted, my budget and AHT was able to take it from there. Worked with accommodating my "must haves", "good to have" and all else. The work was done on time to specs. Their responsiveness was fantastic. Was able to work long distance for some of it. The measurements, finish and attention to detail were meticulous and perfect. The entire project from start to finish can be viewed on the AHT website. My kids who are hard to please were impressed by the finish of the room. It is a good hideout, a respite from which I can tune out the rest of the world and be in another place for a while. The follow up and follow through were prompt and Cary made sure I was pleased with the outcome and only then was he satisfied. I highly recommend AHT for any entertainment needs! You will be pleasantly surprised! Netley J, Colonel (R), US Army

Outstanding service! Initially I requested Pueo to wall mount an existing 50" TV in the living room…read moreas we were trying to make more space in our condo. We were looking for a clean look with no visible wires. Long story short I learned that Chad, the owner at Pueo, was also a Sony dealer and I decided to upgrade to 75" Sony XBR TV for the living room and had the existing TV mounted in a bedroom directly behind the living room wall which worked out perfectly. As part of the deal they also wall-mounted a 72" floating shelf below the new Sony XBR 75. I got the shelf from Amazon (Chad's recommendation). Everything turned out perfectly. No wires! They made sure they got it exactly as we wanted. They hooked everything up and showed us how to operate the new TV. I bought a Harmony 650 remote to control all A/V components with one remote. Being not at all tech savvy, Chad came by on a Sunday and helped me program the remote and showed me how to use it. Highly recommend Pueo Audio!

I had a TV and Bose surround speakers that I wanted to wall mount. Another company started the…read moreproject but was struggling on even figuring out how to mount the TV to the wall. They left it unfinished and said they would come back some other time to finish it. I decided that I would stop while I was ahead and find a company that knew what they were doing. I contacted Pueo on Yelp and within 30 minutes Chad responded. He came over the same day to look to see what still needed to be done. We set up an appointment and they arrived on time. I had ordered an entertainment center from Inspiration. They picked it up from the store for me and assembled it. They also completed the installation of the speakers and hiding of the wires. I am very happy with the way it turned out. It looks so much nicer now that the TV and most of the speakers are wall mounted. My grievance is that they left two holes in my walls (one in the a/c closet and one in my wife's bedroom closet). I went to City Mill and patched the holes myself. It was easy to patch but I am disappointed they left the walls that way. I also would have preferred if they had brought their own vacuum rather than use mine to clean up the drywall dust. It was messy trying to clean the dust out of my filter. I could hear them making fun of some of the older equipment that I had but I do have some older media that I still use from time to time. Overall, it was a positive experience. They were friendly and worked efficiently. I would recommend them but I hope they invest in a vacuum cleaner and repair any damage they cause.

So I gave this guys another chance and still don't show up. What a bad business to deal with. So…read moreunreliable! Can I do zero start? Yikes

This company has been helping our 8 stores, 3 warehouses and our corporate office since 2007…read more Rolden and his techs are very professional. They are actually renovating our 2 store at this time.