Kyle was prompt and came before scheduled. Fixed the minor issue easily (garage door sensor), less…read morethan 5 minutes of arriving. Suggested another minor issue that I respectfully declined since I could do it myself. He made sure everything was all set before leaving.

Kyle Layugan worked with us today! He was very informative and helpful with whatever questions I…read morehad. Mahalo!

This local company has serviced my family for over twenty years. I sincerely appreciate the service…read moreand attention this Company and it's people always provide. Just wanted to do a shout out for the company and their first responders. Thank you

Very disappointed with Alert Alarm. We've been customers with them for over 25 years. Got both our…read morealarm system and camera system installed by them. They've been very responsive and professional until today. Had an appointment scheduled for a technician to check the cameras and was told the wait time is from 1-4 p.m. Made it a point to get home at 12:45. Sadly, no call to let me know that tech is still at another job and running late and won't be able to make it by 4 p.m. At 4:02, when I called to ask if a tech was coming, lady said they need to reschedule because tech is still at the other job. We rescheduled then she asked if I could call on that day to check if the tech will be coming. Don't you think it would be the business' job to check with the technician to see how he is doing and the possible time he will make his next appointment? The customer shouldn't have to call to check if the tech is still coming. Alert Alarm, you need to improve to become higher than a 2+ star company. 0 stars for customer service. :(

Not to take away from the hard-working employees at Aloha Alarm, but the account manager "C" really…read moresucks!!...I've been trying to stop my alarm service since December, since we're moving. No response, left multiple messages with customer service, spoke to a rep 2 days ago in the service dept, always the same answer, "C" is not in today, but when she comes in she'll call you back, and we'll also let another manager "J" know as well. Meaningless dribble...no calls after leaving multiple messages from anyone. Something tells me something is "going on" (management issues, financial issues, etc.) at that company, and not in a good way. When they don't respond to customers and in effect leave decision making to one person, who chooses to either not show up to work or is too "busy" to even return calls to customers, something is definitely wrong. Maybe they need to replace her or the entire management. Customers are not being serviced properly. Next step for me is to reach out to the State DCCA to file a complaint. If you feel you're not being treated fairly I suggest you do the same. Some action has to be taken to wake these people up or else it will remain the same. Me, I'm outta here with these guys, we had service for years but seems current management is sub-par and not taking care of customers. Watch for more reviews, if the negative trend continues, it's telling you something is really going on. Good Luck in the New Year!

Great alarm company we've been customers for over 5 years no complaints great customer service.read more

Gisele at the Blue Shield Elderly Independence Division truly deserves a glowing commendation for…read moreher remarkable professionalism and compassion. Her assistance in choosing a 24/7 fall‑detection watch for my 98‑year‑old father with dementia was exceptional in every way. Gisele devoted a full 2hours to carefully walking me through every feature and service option. She clearly explained that the watch continuously monitors for hard falls and sends instant alerts, even if my father cannot reach a phone, and that it operates reliably day and night to provide constant protection. She also emphasized that emergency notifications go directly to family members so there is no delay or uncertainty when something goes wrong. Gisele aslo thoroughly demonstrated the GPS location tracking and heart‑rate monitoring, which are absolutely critical for my father, who can wander and is unable to reliably state where he is. Knowing we can see his real‑time location, monitor his heart rate, and that he can contact his children or 911 in an emergency gives our entire family tremendous peace of mind. Gisele repeatedly reassured me that this system is designed to safeguard him and keep us fully informed. What impressed me most was Gisele's warmth and empathy. She never rushed the conversation, answered every question in plain languageI could understand, and always spoke about my father with deep respect. She transformed what had been a stressful and emotional decision into one that now feels confident and secure. Because of Gisele's dedication, I am convinced my father is far better protected, and our family can finally rest easier knowing we have the right watch and support in place.

Yes, very recommended! When you visit a company like Blue Shield security, you never know what to…read moreexpect little. Could you imagine that it was amazing and had wonderful service and great people?

Worst company ever. Service terrible. Poor response. On hold forever. No technician available.read more

Do not use this alarm system. Horrible service, along with bad customer service…read more My mom got scooped up by one there sales people in the area couple years shim and thought it was a good idea to have. Which makes sense to a point. They got her to sign a 2 year contract for $50.00 a month. So she did the two year contract at $50.00 I had my mom add me to the account to be the administrator of this account so I can monitor this account. After the two years was up, I asked to cancel out, because it was too expensive, and the service is literally worthless. I had two false alarms, and a false fire call to the house. Also another one while on vacation too. Couple days ago the panel malfunction and it tripped the alarm. Cops came to the house thinking it was a burglary and the cops were asking if we're ok. I told the cops that panel want working, and Vivint went ahead and called the cops saying a burglary in process. No door or any signs of any break in at all . Comes to find out about our panel is outdated and they need a newer module so this don't happens again . Talk about bad business practices to make you buy the more expensive unit to keep there service. End of story, dint use or recommend this service to anyone including my enemies too .

Several technicians tried to fix my new key pad problem, and finally Wendell showed up and in no…read moretime fixed the problem and we are so pleased. He is very knowledgeable and very professional. He addressed all questions and throughly answered all questions . Awesome technician! It was worth the wait for Wendell .

Well they've been very responsive to when I need an issue fixed or an upgrade on systems. Just put…read morein a more modern system my other one was 15 or so years old as well as a new outdoor camera systems. Being it's 2025 there's convenient phone apps for both so you can access to monitor or change things from anywhere. The tech I've always used and ask for is Wendell. Not only technically competent but treats his customers as he would a friend. He's available even off site to help or answer questions. Outstanding young man!

This is my 2nd review as this was another project completed to install 3 different LED light…read morefixtures. Emmett knew how to remove my existing track lights and a heavy chandelier. He definitely knows what to do and completes the work successfully and efficiently. He even carries a small dustpan/brush to clean up minor debris that has fallen from removing the existing fixtures. He had suggested to buy the new fixtures from Amazon since there's many choices. I scheduled with him once the new fixtures arrived. Again, another successful project done by Emmett! The installation of my security outdoor cameras are working great too! The first project that Emmett completed. Highly recommend him!!

Emmett is an artist. Guy mounted without wires 2 TVs, soundbar, and assembled and mounted 3 ceiling…read morefans in less than 2 hours. Price was right and he was fun to have around. Super professional, super efficient. Would recommend 100%.

Friendly, helpful staff.Help me to find a face shield that I needed. They're always friendly and…read moreoffer you a bottle of water at the end of your transaction. Selection is excellent.They have so many things in stock.

AWP has a Great friendly staff. They have all the supplies I need for Safety on the job site.read more