I have both a BiPAP and oxygen concentrator from Apria and the customer service is absolutely horrible. They gave me an oxygen concentrator originally that was so loud. It vibrated the floor in my house when I called them to complain I was told in a very judgmental tone that they all make noise however I have experience with an oxygen concentrator, and no, they are never that loud when I took it back to them. The guy that took it from me, literally rolled his eyes at me. I demanded that he plugged it in and then tell me that that was normal once he plugged it in, he agreed that it was defective and they gave me a different oxygen concentrator. I'm now having a similar issue with my BiPAP. It has been giving error codes and I have left multiple messages for them to call me to arrange for a warranty repair and cannot get a call back in almost a week. read more

They do not communicate, they make up reasons not to fill your prescription, no follow through waited 6 weeks for my oxygen still no luck. Please save yourself the stress go else where ... read other reviews they are all this bad and worse. read more

One of the worst cpap supply companies. I'm now buying my supplies out of pocket in order to avoid the stress.

They rarely answer and they are pretty useless when they do. I have been waiting on a portable oxygen device since August. My provider has sent 3 orders with corrections that Apria asked for. No one seems to know or want to help. No wonder I am getting sicker read more

This is the most disorganized company. The communication between the physical office, the main office, and the billing department is broken. Implore your insurance provider to give you any other options. If you have to pay a few extra dollars for the alternative (unlikely), it will almost have to be worth it, just be default. read more

I tried to return their sleep apnea machine and was given the run around 1) never sent the return label as agreed during telephone conversation 2) gave me an incorrect address to a doctor's office that had nothing to do with the machine! My sister had similar problem and they keep trying to put someone with dementia on it through repeated calls and appointments read more

Any company that refuses to talk their customers is a company not worth doing business with! I got a new CPAP, which did not work. I waited over a month before I found out that a work order wasn't even put in. When I asked for a supervisor/manager, they told me to go talk to my local office. I did. When I told them I was ready to ask for a manager/supervisor and that I was getting ready to ask for a refund and leave the company, they disappeared for several minutes, got me to paperwork, and said my refund will be credited to my credit card They didn't even ask why! Cowards in a company like this is not worth your time! They give lousy equipment; their "customer service" is about as patronizing and uncaring as the kid in the McD's drive thru, and their higher ups don't even have the guts to talk to their customers. Don't believe their propaganda on their page (interesting that one can't leave a review on their site!)! read more

They outsource their billing, so nobody knows what anybody is doing. Their billing department has a horrible track record with filing Insurance in a timely manner and then they try to pass the cost on to the patient when they miss their billing window. It's shameful. I've left six messages and I still cannot get a transcript of all of the payments that they have received from me this year in order to show my insurance company how much I have paid towards my deductible. It would be nice if somebody would see this and do something about it , 575-770-1703. read more

First of all. Do not use this company. I have had the worst experience with this office and the billing with corporate. They never picked up the rental equipment after calling for pick ups twice. I had to take it back into Albuquerque office myself. Then they charge my HSA card 3500 for not returning this medical equipment. Which they had in their possession. Speaking to someone who you can't even understand in the billing is beyond frustrating. I am now out that money, which my husband needed for surgery. How are you, Apria going to fix this? Make it right? Where is the customer service dept? read more

absolutely the WORST health equipment supplier on earth. their billing is constantly f*&ked up. if you call the billing department you get off shore representative's that have zero clue on what they are looking at or what you are asking them. I have been going round and round with them for over year on billing issues, The local branch all agree that my CPAP machine is paid for but they keep billing me and are threatening collection for money that no one can tell me what they are billing for. This place should be banned from supplying product. avoid all all costs. find a different DMS read more

Very rude and unhelpful. We ordered a necessary product that was really important and it never came. We called and asked why it never came and they were unprofessional and rude. They didn't even try to help at all. Terrible business!! read more

Why do doctors and hospitals still use this company? This company is so dysfunctional it's sad. They constantly call you with a robot to ask you questions then end the call saying they will contact you but they don't call you back. Then when you turn in your equipment they keep billing you. Good thing I saved my paperwork when I turned it it. Apria does not communicate with their customers and they definitely don't communicate internally. Please stop using this worst in class business. Apria is the Spirit Airlines of the medical and equipment industry. If I could give a zero score or negative star rating I would. read more

I entered into a rental agreement for a CPAP machine. After two months rental, they billed me for the remaining balance to own the machine. I called at least 10 times to get the billing problem corrected to no avail. I continually had to speak to someone offshore until I demanded to speak to someone onshore. I was advised that my insurance entered into a contract with Apria to rent for two months and then pay the balance to own. Numerous discussions with my insurance company disclosed that this was not the case and that I could indeed rent to own. This company is a joke and I wish I had the choice of working with another company. read more

dr wrote a new prescription because the mask I chose makes sores in my nose. they refused to fill the prescription because it hasn't been 6 months yet even though my insurance said ok. they call me every week about my c-pap but not once about portable oxygen and refused to take back concentratetor for nights as I'm not using it with c-pap. I think it's fraud I called my insurance they said return it. do can determine what equipment I need read more

He little girls that answer the phone are rude, they do not care what you are trying to tell them. Their manager is even ore rude, you are not allowed to explain anything. This is the worst read more

If I could rate Apria on a negative scale, it would be a minus -10. Apria had previously rented us a CPAP/BiPap machine, yet at the 90 day Medicare required Dr. reporting period, from our, doctor we began receiving automated phone calls stating that our Dr. had not sent in the required Medicare 90-day visit report for therapy results. This despite the Dr. having seen the patient 30 days prior. After speaking with a representative, it turned out out Dr's office is considered an "At Will" office due to the fact that the Dr. office does not allow the use of FAX for information exchange according to Apria. Apria, instead, uses a thrid party service to retrieve the needed documentation from this particular Dr. Office. I also discovered that the information required was on the Dr's parent organization "My Chart" site and I could download and send the information directly to Apria, which I did, and later received acknowledgment from an Apria "Documentation Specialist" of it's receipt. The plan was to order supplies only in the future, but not use rental equipment as I refused to pay Apria for substandard customer service, and the fact that I am STILL receiving automated computer calls refusing to honor supply orders. We are now using an Internet supplier that has worked out to our satisfaction. Amazon is an option as well. I could not recommend Apria to anyone in good conscience. Apria is way too frustrating to do business with IMHO. read more

I've been a client of Apria in 2 states. Both offices coordinated to make sure I was well supplied during and after the move. The Albuquerque staff are easy to reach and get things done. Insurance claims are filed and paid efficiently. The company also has a department that handles travel needs. Apria is my third oxygen supplier and the best. read more

Amazing care and compassion for my family. When we need them, they are always there for us. I know they are super busy, but they take the time to help us like and treat us like family. The employees are so nice and their managers seem to genuinely care as well. I was lucky enough to meet him out front as he took good care of me during my call in curbside appointment most recently. I can see that an outfit like Apria's employees care, because their managers do and you can see it each time I come into their office or call in to them. Thank God for amazing caring people at Apria in Albuquerque. We need more amazing people like them in this world. Highest rating possible to the team and those who lead them. As a healthcare professional, this is rare. Thanks for all your genuine love to your customers. read more

I needed to get some medical supplies and the company was using was providing bad service so I decided to change to Apria. Since changing I have had nothing but a positive experience. They have provided the supplies on time and everything was according to the what I had ordered. Every person I have interacted has provided amazing customer service. read more

Please do not use Apria if you have sleep apnea. I returned all of the equipment that they would allow me to the store on McLeod and now they are saying that only the CPAP was in there and want to charge me $212.82 for something that I didn't even use for a whole 30 days. I am calling the BBB on them because they don't know where the box is that I personally returned myself. So if they don't find the box or the gentleman that I gave all the equipment to doesn't remember me I am out of of $212.82. I think it is a scam. Please go somewhere else. read more

I Loved this place, when I was a working RN. Anytime I had to send a patient home w Oxygen, I knew Apria would take Excellent care of my patient once home. Now that I'm retired, and have sleep apnea. I'm switching to Apria! They truly care about the patient! read more

Apria has served myself and my spouse for 1.5 years, for oxygen, bipap and nebulizer's They have served our needs well. Both Samantha and Ashley are exquisitely dedicated, mindful, attentive, courteous, respectful and expedites what we need with efficiency. Though we have had more than one hiccup or snag over the time we have been with them, they have always addressed the issues head on, fixed the problem, been responsible and responsive. They have ALWAYS FIXED THE PROBLEM, ALWAYS! And treated us with dignity and respect., even when we have been difficult. Their care improves our health and quality of life, we feel safe with them and litterally trust them with our lives. Choose Apria, they're the only choice. Thank you Ashley. Thank you Samantha. Thank you Apria for a job well done! read more

Recently got setup for my first CPAP with this company and it's been a joke from the beginning. Got a voicemail letting me know to call in. I called, was on hold for 27 minutes and when they finally got to me I was told "oh yeah looks like we were just letting you know we received your paperwork and are starting your order" 2nd call I got was told I needed to fill some paperwork out and send back, I specifically asked whod be going over the details of insurance, payments, etc as I had never done this before and was told "we will definitely be going over that with you here." I said "great" and got the email minutes later. It seemed to ask for info that was a finalization of info I thought they'd be going over with me. I specifically left a bunch of info not filled because I had hoped someone would be calling me before signing the dotted line. To my surprise 2 days later a box showed up to my door and not once did I have any follow up from anyone. After not knowing how to use this machine and attachments or let alone how a mask should properly fit my face I gave up. The digital guides are no help for these in depth questions. After a couple weeks I Called and asked what was the process to return equipment. Was told I would be able to just come by and bring the machine in. They let me know I would have to sign a waiver indicating I was willing to go against medical advice of needing the machine. 20 minutes later I took the machine in. I wasn't able to go in like I was told. They directed me to drive to the back and someone would be out to grab it. He came to my vehicle to grab the machine and of course has no way for me to prove I returned it and says I would get an email instead with my final invoice . Well 1 month later I get a call from Apria In Regards to the "return inquiry" I called about a month ago and wondering when I would be returning the equipment. My advice is to request somewhere else if you have an option. especially if you're receiving a cpap for the first time and have lots of questions. read more

This review is based solely on the after-hours service I received tonight from Joel, the tech who came to deliver a new oxygen concentrator because mine was squealing like an engine with no oil. He was professional, kind, and quickly ascertained that it was the tank filling attachment that was failing. Luckily he had a new one in his truck and in less than five minutes all was in order. He replaced the 50' line after seeing how kinked and dried out mine was and also showed me how to use the very large emergency tank I have and didn't even realize had air in it. Joel just plain epitomizes what a patient wants in customer service...excellent product knowledge and responsiveness to one's needs. I'd give Joel 10 stars if I could. Just exceptional service!! read more

I'm so incredibly frustrated after trying to get DME through these people that I refuse to waste any more time explaining how rude and unhelpful they were. Even my insurance company agreed with me that the runaround I was getting from Apria was ridiculous. If you need equipment, go someplace else. These people will not help you. They will only frustrate you and you will still be without equipment. read more

I have been on the phone with Apria for over 1/2 hour, and all I needed was Apria to fax an Oxygen Test form to my Dr's office. Unfortunately I was hung up on twice, was ttransferred 5 or 6 times. I have never been so frustrated in my life!! I intend to leave this company ASAP! I have had nothing but problems with this company since day#1! After 1/2 hr. I still have not been able to get the f ax sent. Now I found out I have been speaking with people in the Philippines for the whole time and they have been transferring from dept to dept in the Philippines and nobody could that simple task!! Whuen I call the local office, I do not get gthe local, I am once again transferred got the Philippines!! I do not live in the Philippines, I live in Albuquerque N.M.!! But when I call the local office with the same area code as I have, I wind up talking to someone in the Philippines!! Now I have to drive 25 miles to speak to someone in fthe local office. Since I have to do that, I will take all their equipment with me and will tell them where to stick it and will go back to American Home Patient for my oxygen!! read more

After taking 2 oxygen tests and waiting and waiting for approval, the people in the Philippines eventually admitted they sent the test results to a doctor we had never heard of!!!! My husband has been waiting for over a month for a new oxygen concentrator, and has been suffering. If I hadn't had a fit over the phone, nothing would have been done correctly. We had the same trouble with his Cpap. No one ever called to follow up that they needed more information to process the order. They are THE WORST company - both in competency and customer service. They have no clue that they are dealing with people whose lives depend upon receiving oxygen in a timely manner. read more

I'm surprised by the overall poor rating. I have had a very good experience and have encouraged my sleep physician to recommend Apria. I can get through on the phone to the facility; the receptionist is caring, thorough and polite. I've had one in-person and one phone appointment with a respiratory therapist - both quite helpful. The facility is clean and the hours reasonable. This is all in contrast to another Albuquerque company I used. I'm very happy with Apria read more

Just when one thinks they've seen the worst in customer service, one encounters Apria. Don't bother calling them unless you want to waste time talking to someone who is interested only in offering excuses as to why Apria: 1. Does not have a prescription for equipment, though the patient was copied on the original email providing the prescription. 2. Cannot provide a representative who can communicate even the most basic information regarding completing a very simple transaction which is reported to be Apria's line of business. 3. Cannot provide a representative who is able to refrain from ARGUING with the patient rather than demonstrating accountability and resolving the problem. read more

Horrible experience! I was told I would get a call if I had to pay a co pay for CPAP supplies before the order would be processed. No call. Order showed up...two months later they say I owe 200 something dollars. Talked to customer service. Will not mention the girl I talked to but she was very condescending. Accusing me of just wanting free stuff. Supervisor would not get on the phone but is to call me back in 24-48 hours to see if they will erase the charge being that nobody told me like they said they would if there would be a charge. Extremely rude girl saying I need to return what's not unopened if I "don't want to pay for it". Well I used 80% of it and not wanting to pay for it isn't the point. We will see what happens when they call me back (if they do). Even if they decide to honor the fact that I didn't have a co pay, that won't erase the pathetic customer service I received, which was a 1 hour phone call...just to be insulted. read more

We had to call the Police on Apria Driver 3/11/2019! Update 8/1/2019 My Care Coordinator called told me Apria Left Message on her Voicemail that I recorded the last visit by Apria Driver picking up Eqipment and they are turning that over to Legal Dept! Last Ditch Effort to Intimidate ME or My Care Coorinator and Insurace or both?! What is going on that is wrong they do not want recorded in patients Homes by Apria Drivers? BEWARE OF APRIA!!! Update 6/4/2019- BEWARE OF APRIA - Apria had hand delivered to me 6-4-2019 False Accusations in letter of refusal to inspect & service Equipment = When Apria never shows up to do so, how is this refusal by me; ACCUSES me of Non-Compliance with Prescribed Therapy = I do exactly as my Doctor Ordered BUT I guess I am supposed to follow Apria Orders when they have no license to Diagnose NOR License to Prescribe; AND Outright statement in this letter is "ALTHOUGH WE HAVE DISCUSSED THIS WITH YOU AND YOUR PHYSICIAN IN ATTEMPT TO RESOLVE THIS PROBLEM, WE HAVE BEEN UNABLE TO DO SO" = IN THE PAST TWO MONTHS NO DISCUSSION FROM APRIA AND APRIA IS NO SHOW FOR ANY INSPECTION/SERVICE OF EQUIPMENT. This is Apria Retaliation because Apria Driver Forced us to call Police on that Apria Driver 3/11/2019. read more

Apria is so bad, if there were a star minus rating I would give it. I have been waiting for my c-pap machine for 3 months! Every time I call them I'm told they're working on it. Enough! I'm going somewhere else. read more

my wife is disabled and among her many health care needs are the absolute need for oxygen. we only live 6 miles form the local doctor office in Moriarty New Mexico. the only time my wife of 52 years now , is able to leave the house is to see her doctor. The portable oxygen concentrator is not able to provide enough oxygen for her needs. when at the doctors office she must be placed on a bottle of oxygen. he ordered portable bottles for her. EVERYTIME i try to explain this to Apria the manager is Very disrespectful, and condescending . She said that if they replace the portable concentrator with bottles that i will have to drive the 50 miles to ABQ every time they need refilled. and before i hung up the phone she said i need to get another supplier. read more

If you live in the Albuquerque area and are in need of medical equipment DO NOT use Apria Health care. I made the mistake of using Apria to supply my oxygen. Ashlee Dominguez, the "Manager" at the McCleod location is the absolute worst - she will make promises and commitments but will never deliver. Apria has come to my home to check their equipment on a few occasions but did not even call ahead of time to make sure I would be home. If you call their Call Center - the call goes to another country and their representatives speak very little English. Constant billing issues - Medicare recently submitted a fraud claim against Apria for billing for equipment I do not have. read more

I have had great results with Apria. The office here local treats you nicely when you go inside, you can pick up oxygen tanks if you are running out, and they deliver tanks to me every 2 weeks just like clockwork. I have been with 2 other companies over the last 10 years that were horrible compared to Apria. Apria supplies me with my cannulas, tubing, oxygen concentrator for the home and of course my oxygen bottles. I have never had a problem! They have inspected their equipment a few times, but it's always while they are here delivering and it's to do routine maintenance. I have seen at least 4 delivery folks and all have been respectful and pleasant. It's a hard job delivering all this equipment. Perhaps we need to ponder that it's a tough job before we judge them. Overall, I am very satisfied! read more

I decided to try this company instead of HME. This company has awful customer service, poor communication and no follow through with messages. I was trying to get my breast pump that is offered through insurance and it was the biggest hassle I have ever encountered with a company . I finally got decent service after I called my insurance company to complain and report what I thought to be insurance fraud from them. Once I did that, the manager of the branch handles all my stuff and I got my pump in 3 days. Without her jumping in I doubt I would have my pump at this point. I would recommend not using them for breast pumps at all. read more

If you have a way to avoid using this company, do! I have had THE WORST experience dealing with the "customer care" for this company. It took me many weeks to get my CPAP. When I finally did it completely died (power wouldn't come on) within 3 weeks. I called and could not get the customer care people to understand the problem. I told them when I was available to talk to the rep and they couldn't understand that either. NO HELP!! I finally, took time off work to go directly to the Albuquerque branch where they were very helpful and quick to respond. They switched out my dead CPAP that day. If I could deal exclusively with the Albuquerque Office I would be completely satisfied, however, I end up in "customer care" HELL every time I need something and the only way I have found to speak to the local office is to take time off work to go speak to them. I would absolutely never deal with them again, were they not the provider for my insurance company. read more

Hands down, the worst experience ever with a DME company. My mother suffered a stroke and was bed bound. She had Humana insurance and so we had no choice but to go with Apria as Humana will only approve equipment from Apria. It took 2 weeks and multiple calls to get a bed out here. In fact, I had to rent one from another company while I waited for Apria. On the last daily call I made to get equipment delivered, I was told that they had been trying to contact me but couldn't get through. That was a bold-faced lie, since I work from home and always have my phone with me. And anyone could see by looking at my call log, they had not ONCE tried to contact me. But finally, the bed was delivered. Then my mother passed away. I called them to pick up the equipment. They said they would the next day. By 5 p.m., nobody had been to pick it up so I called them. They said they would pick it up the next day (a Friday). The next day I got an automated voice message saying they would pick up the bed after 4 p.m. At 5 p.m. I called to see when it would be picked up. They said I was on the schedule and it would be picked up by 9 p.m. They even used the terminology "I promise." At 10 I wrote them a scathing e-mail. The next morning I called and was told it will be Monday before they could pick up the bed. It's quite upsetting to see this bed as it is in the living room because it won't fit in the bedroom, and every time I pass it I'm reminded of the suffering my mother went through. As I write this it is Saturday, and I'm doubtful that anyone will be here Monday, but even if they are, there is no redeeming them from the lies they've told. So, stay away from this company if you have the option. To put it simply, they LIE. They are not reliable. And they don't care. read more