Alex ringsby & Kenna lyell ALBUQUERQUE AMBULANCE…read moreBEST PARAMEDICS EVER!!! Took the very BEST OF THE BEST CARE OF MY Patient.They were extraordinary in all that they did & how they did... so very gentle and mindful of an 89 y/o Patient in a fragile situation!!! 10 GOLD STARS- Hey Albuquerque Ambulance Managers "These two are an incredible duo" Thank you so much from the depths of our hearts, You do AWESOME WORK

I recently had to call for emergency services for a family member. Along with the Albuquerque fire…read moredepartment, Albuquerque ambulance responded. They immediately assessed the injuries/issues and took charge for the care of my family member. On the way to the hospital my family member had an additional medical emergency and so the ambulance pulled over to tell us that we were going to a different hospital. The staff were competent, amiable, and friendly and provided great care. I recommend Albuquerque ambulance for emergency services. They will get you taken care of and to the correct facility quickly.

Nice, friendly staff. She has addressed all my issues and sent me to all the right places. Much…read morebetter than Presbyterian primary doctors. I am happy with her care and she genuinely cares about her patients.

First, the good: Sharon Schaaf is very personable and genuinely seems to care about my health. I…read morehave been very happy with the medical care I received. The problem lies with the business professionalism of the staff and office management. Here are the issues I have dealt with, in order of irritation: Communication Failures: Recently, the office changed their phone number due to technical issues (a DDoS attack) but failed to inform patients. They did not send emails or postcards to notify clients. Worse, the old number still plays a generic greeting inviting you to leave a message, but the mailbox is full. A simple update to the recording or a mass email would have solved this. Instead, I had to drive 10 miles to the office just to find out why I couldn't reach them. Billing and Accessibility: During my last visit, I was charged a $20 copay based on old insurance records, despite telling the clerk I had changed plans (which carries a $10 copay). I confirmed with my insurer that the office must accept the negotiated $10 rate. I tried calling twice to resolve this--no response. I even stopped by the office during posted business hours to discuss it, but the door was locked with no explanation posted. Improper Charges: On my first visit, a clerk charged me tax on my copay. Copays are not taxable. When I pointed this out at my next visit, they corrected it moving forward, but offered no apology for the previous error or the fact that they had been doing it incorrectly. Unfortunately, this city is short on primary healthcare providers. It took me a long time to find a doctor, so I count my blessings that I have a decent primary care provider in Sharon Schaaf, but I have to grit my teeth to bear the administrative frustrations.

Roselle, the owner, was so kind to drive all the way out to Edgewood and advice us on the care of…read moremy mom. Mom was dismissed from the er. Told there was no treatment and would just have to go home and heal. Roselle adviced us that mom's compression fractures absolutely demanded in patient care. Took mom back to er, asked for a pt and ot eval, mom was a candidate for a vertebroplasty which stabilized her compression fractures and greatly reduced her extreme pain. Mom is now in inpatient accute rehab getting multiple hours of therapy a day. I'm so thankful for Roselle. Without her advice im not sure what my mom's condition would be today.

Unprofessional and incompetent. Most health aids want to just come to your home and do absolutely…read morenothing and get $15.00 to$18.00 an hour for sitting on your couch. To me it seems that everybody at Activia does whatever hey feel like doing. That includes management. I started with 27 hours of home health service in December and went down to 8 hours a week due to the fact that they are not able to care for people and they sure do not care for clients at all. Safe yourself the frustration dealing with Activia..

First a big thank you to Lovelace case management for getting me in here. I am 66 AND worked in…read morehealthcare admin last position as a division CFO for a company called Continental Rehab Systems which merged with Healthsouth. I am probably one of the most sympathetic people to the difficulties of the industry. After a broken femur in my hip I was transferred from Lovelace to Advanced. First note was started by Physical Therapists. And is a beautiful facility which is saying a lot because in my last job we opened 3 new facilities in different western states. So I have seen new facilities and have also seen SNF's aka skilled nursing facilities. There is a reason Ron Bell the "attorney" always talks about them The staff is really good specially the therapists, OT's and PT's. Kind knowledgeable and they listen. The nursing staff is mostly good and especially the day nurses. As with ANY hospital the doc may have one opinion, the nurses another, the therapists another and the PA's and NP's another. This is called healthcare and it is just getting worse with all the government issues. I pray they are not too adversely affected by the inevitable government cuts. Also you HAVE to advocate for yourself and your loved ones if it is them who are here. Believe it or not docs and clinical staff are human. And unless YOU (like me) are the patient you truly have no idea what the patient is feeling and going through. I have been very verbal about my concerns and there have been issues but the staff listened. Did they always agree, no. Were we able to come to mutually acceptable conclusions, pretty much every situation. If you sit back and bitch quietly it only affects your mental health. And note I have a mother in law who does this at the facility she is at in CA. If you don't like the current healthcare situation (don't even get me started on Optum) read, talk to your NM reps, read about what is going on with the government and best go into the industry. Albuquerque is woefully understaffed. At every facility. Compared to when I was in healthcare the demands and hours are much crazier. So unless you speak up don't complain. I am still at facility and am very happy to be here. Will update post discharge.

My grandmother was recovering from broken ribs and needed assistance getting out of bed to…read morebathroom. They left her for 2 hours on two separate occasions. She made a mess of her self. Also they didn't give her pain medications for 8 hours when she needed it. I worked here as an LPN 12 years ago. I wouldn't recommend. I was very disappointed when I worked there at their patient safety standards. And now I'm even more so. The facility looks very nice and home-y. But I remember the med carts always missing the medications some patients needed. And techs I worked with were not great at that time. Patients had a lot of neglect. They need more techs or nurses there. Too cheap to hire more? As an RN of 14 years with an advanced practice degree I am extremely extremely dissatisfied with the company's inability to prioritize patient safety.

Great Experience with Their Team…read more I recently reached out to NextDoor HomeCare for help with a family member, and I was honestly impressed with how responsive and kind their staff were. From the first call, they took the time to explain everything clearly and made the whole process feel a lot less overwhelming. You can tell they really care about the people they work with. The office staff is patient, and the caregivers I interacted with were professional and warm. I appreciate businesses that treat clients like people, not numbers. Thank you for the great service.

When I was released from a rehabilitation facility, this company was the only one who could provide…read moreimmediate help. I used them for approximately 1 month. During that time, I had many different care givers, with various skill levels. I had to continually show them where things were and explain my schedule. This was tiring since I was not physically well at the time. Several times I had to call the company when a worker did now show up. Also, I was only allowed to change the work hours once per week. I was "scolded" by management when I sent a worker home early (even though I knew I was paying her salary for the entire time of the original schedule). As I was getting better, I required fewer hours of assistance and was eventually able to stop using their services. The care givers were all attentive to my needs, but their inconsistent skill levels made me think they needed more training. Also, some sort of written list of what the workers could and could not do would have been helpful. I also had a lot of trouble getting a copy of the contractual agreement I signed for their services. I was not provided one when I signed it, but at that time I too sick to remember to ask for one. This company was able to provide immediate services at reasonable price, but the inconsistent employee skill level, the problems encountered when dealing with management, and their rigid adherence of scheduling were all problems that lead me to give this company a less than stellar rating.

I love FFM. Camille and roger are a phone call away. I have got same day or next day appointments…read moreevery time. Camille even offered to come in on a Saturday when my work was crazy! It's well worth the price of personal service that an HMO/PCP can't match.

I started doing hormone therapy in December, I feel so much like myself again! The staff are all so…read morefriendly and are super easy to work with! Today, I just had a dermabrasion facial with Ashley also, I haven't had a facial in 10 years and this was so relaxing and my skin feels amazing!! Thank you to everyone there!!