I have used Apria Healthcare for CPAP supplies for several years and my experience has been consistently frustrating. I rely on CPAP equipment for sleep apnea, so these are medically necessary supplies, not optional purchases. Over the years, I have dealt with repeated incorrect orders, long hold times, constant transfers between departments, and poor customer service. My most recent experience was the final straw. I placed an out-of-pocket order for replacement CPAP headgear and immediately noticed the confirmation email showed the wrong supplies. I called right away to correct the issue before shipment and was told the order could not be corrected or canceled. Instead, I was told I would need to wait for the incorrect order to arrive, return it, then place another order and pay again for the correct supplies. I also requested to speak with a manager and was denied. In the past, I was enrolled in automatic resupply without my authorization, and my HSA card was charged for supplies I did not specifically request at that time. The most frustrating part is that customers who depend on medical equipment should not have to spend hours fighting through avoidable mistakes and billing issues just to receive the correct supplies. Based on my experience, Apria's systems and customer service processes need significant improvement. read more

Complaint for the office in Ceres, CA 1994 Rockefeller Drive Ceres CA 95307. I am beyond disappointed and honestly shaken by how I was treated. I rely on an oxygen tank as a medically necessary, life sustaining device. On Monday, I was clearly told that my replacement oxygen tank would be delivered on Wednesday. I emphasized that I physically depend on this equipment for my health. However, when I followed up today 11/26 (Wednesday), I was suddenly told by the manager/supervisor, EFSIE M. that I was "misinformed" and that the delivery wouldn't be until Friday. This is NOT a minor delay this is a delay of essential medical equipment that I require to function safely. But what was most upsetting was the attitude of the manager, EFSIE M. She spoke to me in a condescending and dismissive tone. When I asked if I would be reimbursed for gas if I had to drive an hour each way to pick up the oxygen myself due to THEIR broken commitment, she responded sarcastically asking whether they would be reimbursed for gas if they delivered it. She even laughed during the conversation. Oxygen for a medically disabled person is not a joke. It is not optional. It is not something to be laughed about. To be transparent, I did end the call by hanging up. It was not out of disrespect, but because I personally could not continue enduring her tone and attitude especially considering that due to my oxygen dependency, speaking for extended periods is physically difficult, stressful, and frustrating. I did not want to argue or escalate tension when I was simply asking for the oxygen equipment I was promised. This situation raises serious concerns regarding ADA compliance and medical equipment provider responsibility. As a patient with medical needs, I have rights under the ADA to receive equal treatment, reasonable accommodation, and professional service without dismissiveness or harassment. The emotional stress and physical worry caused by this delay particularly with Thanksgiving occurring in between was completely avoidable. Their failure to deliver on a promised medical supply date placed me in an unsafe and vulnerable position. I truly hope the company takes this seriously, re-evaluates its customer service standards, and ensures that individuals relying on life supporting equipment are treated with dignity, urgency, and respect. I will be contacting corporate to file a direct complaint. read more

Apria Healthcare - Home Health Care Near Me - Modesto, California

This place just gets worse! Phones. , hold for 40min. Online sucks. Nothing easy here. In person is worse. The most unprofessional people. Major cluster f__k.. read more

Absolutely the worst company to go to. One department doesn't know what the other is doing. Told my Bipap machine was ready for pickup, drove 90 minutes to get to their office just to be told they don't have it. Wast of my time. Used a vacation day from work as well as gas to get there. Kaizer needs to cut that company out of their services. If at all possible, I recommend you go elsewhere for you equipment. read more

If I didn't need their supplies to sleep I would have gone somewhere else unfortunately I cannot. This company does not care if their uselessness impacts you. They somehow ALWAYS mess up my order it is a talent at this point. Ask me to comply by showing that I'm using the machine then take months to send it or say they never received the data. Stay away from these people they do not care as long as they get money from your insurance they don't give a damn. read more

If you're considering Apria for anything related to respiratory care--run. I've spent months trying to get a replacement BiPAP machine through them, and it's been nothing short of a waking nightmare. Reps who don't return calls. Notes that mysteriously vanish. Escalation teams that never escalate. I was sleeping 3-5 hours a night, waking up with headaches, sore throat, mucus buildup, and thought something was wrong with me--turns out it was the machine's motor failing all along. When I finally pushed for a warranty exchange, Apria tried to charge me hundreds of dollars, even though the device was still within the covered period. No transparency. No empathy. Just stonewalling and bureaucracy. They wasted hours of my time and put my health at risk. I finally relented after not getting restful sleep in a month and paid for the unit. I was told to go to the local branch to pick up the unit 6/18/25 I go there and am told not only do they not have but that once again a manager would call me. I've failed escalations, complaints and note after note. They don't care about us as people and I can wait for them to reach out here with the generic "we'd love to help you email us here at apria@doesntcare.com". I've been without proper equipment, lost sleep, had rising blood pressure, and had to miss medical appointments and work meetings--because Apria can't function at a basic level. Not to mention the emotional toll of fighting a system that clearly doesn't care if you suffer, as long as they get their billing. This company shouldn't be handling anyone's life-supporting equipment. Apria isn't just inefficient--they are dangerous. Unfortunately these villains are the only game in town for Kaiser and I'm stuck with them. read more

I got sent to collections for amounts not owed because Apria failed to pick up their device despite numerous calls by me to do so. Everytime I called, I was told there would be no charges once the equipment was picked up and then I got 11 notices on the same day from a debt collecting agency. read more

Can't talk to a person!!! No one will help- been dealing with this BS for 20 frikin years!! Always it's call this number- on hold for forever, no help and the line cuts off and hangs up on you. Why is this the only option!! read more

Terrible, terrible, terrible. If there was a Zero rating I would give it to them. The hospital would not release my son until we had a hospital bed. They gave us a delivery time of 6:30 to 9:30 p.m. When it didn't arrive, I called and was told the driver was delayed and would deliver anytime up until 4 a.m.! So I rescheduled for the following day at 9:30 to 12 noon. 12 noon, no bed. Went online and delivery time had been changed to 12:30 to 4:00. 4:00 no bed. Checked online and had been rescheduled for 6:00 to 9:30. 9:30, no bed. Called. Driver was delayed but coming. Arrived at 11:00 p.m.! Twenty-four hours later than the original time!! Totally unacceptable. DO NOT USE THIS COMPANY. read more

Send out properly filled tanks that aren't empty. They brought me an empty oxygen tank. It's been two weeks and I'm still waiting. We can no longer do business with these people. Today is my anniversary and my birthday. My wife and I got married on my 24th birthday 1983. I told them about this. I need my oxygen. There's something wrong with these people. I do not recommend them. They're a danger to society. read more

I requested filters and a mouth piece for my CPAP machine. Was told my Dr had to provide proof that I was in compliance with use of the machine. Seems odd that my Dr had to provide proof as I had been told that my sleep time was being monitored by Apria and I was in 93% compliance. My overall experience with this company is that it is the worst company I have ever dealt with and I will be 89 years of age this year. I would give them a 1 star rating for anything dealing with this company. * rating read more

My doctor ordered my new CPAP equipment. It was three weeks before I received it. I did receive a phone call, I think it was to verify my information, I had a difficult time understanding the person, the accent was to deep. I finally received my supplies, all but the strap to secure it to my head . read more

If I could rate them zero I would I had a horrible experience with them my son who has severe sleep apnea at age 14 these people are a joke I went to baton to war with them forever and a day to try to get his new filters and mask basically his supplies for the CPAP machine and they said that I owed something when he has medi-ical with a zero fee but they came out with these fees and they just gave me so much problems and I went to battle with them for months and still never got my son's supplies I would stay far away from them if I were you read more

Extremely poor service. Rude phone representative. I have Sleep Apnea and the strap on my mask broke. I asked if they could expedite the order. Her response was...7 to 10 business days read more

They do not let patients come in unless appointment, but the travel department does not know this. The building is not marked other than address, and the grounds are a mess! Typical Apria, less than stellar customer service overall. The woman I spoke to was professional and polite, the phone assistance is nice, but they all don't have the same information. My second round dealing with Apria. A lousy company. The company policies, and not being patient service-forward ste the issues. read more

Put on auto ship of CPAP supplies which I never agreed; then proceed to send me box of supplies that are completely wrong in size and type of CPAP mask. I'm still waiting for return shipping label/info and I have the inconvenience of spending time to ship it back. read more

For a health care supplier, they are so unprofessional, rude, condescending. I don't know who does the hiring there, but they should be fired! Look at all the Yelp reviews, they are horrible! #Kaiser should look elsewhere to obtain their supplies! When I received my supplies there was a baby roach in it! I called to have it replaced cause roach was on my tubing and was harassed. Needless to say, they didn't overnight or two day it. I had to wait 3 weeks for my supplies. unexceptionable it's for my breathing. read more

Apria Healthcare - A baby roach - Home Health Care Near Me - Modesto, California

I never have a problem with there service. I'm on auto pay and my supplies come on time every 3 months. Good job Apria!

I fully understand why this place has such low ratings. If we could give a 0 we would. Very unfortunate too because they are in a field where they should be HELPING people. My husband had an appointment at 4:30pm and looked them up online and when he got there, the address listed was incorrect. He called the office and she gave him the correct address. He asked if he should reschedule his appointment since he will now be late, she told him no that it was fine. He showed up 12 minutes late to the proper location. He checked in and was in the process of putting all his belongs away and the male "therapist" or whoever he was to fit him for his mask, called him back. My husband asked him to please wait just a minute while he was putting his insurance card away and grabbing his jacket. The man replied, "We've already gave you two minutes, what's one more" in a rude tone. My husband walked back with him and told him that was very unprofessional of him. The guy's reply, "We all have families that we would like to go home to and you were late". Mind you - they don't even close until 5pm! Needless to say, this didn't sit well with my husband. There were a few other exchange of rude words and my husband left WITHOUT getting the help he needed. Not that he would want that man touching him anyways after seeing how he talks to patients. I am BEYOND appalled by the behavior of this office. It's no wonder the reviews on Google AND Yelp are so terrible. You are in the business of helping people and this is how you treat them? I called this morning to speak with a manager and he is going to use this as a teachable moment and speak with guy. We are paying for a service, for my husbands health and well being. Some people need these devices to live and THIS is how they are treating people that come into their office. It's mind blowing to me! In addition to this review, I am contacting corporate. Note: The address here on Yelp is incorrect. The office is actually on Stoddard. read more

Worst 3rd party provider ever. Have to call them every time for something. Went 6 months without oxegen because they failed to submit the order. And it seemes like they FAIL every single time. Wish they could be held accountable for purposely lying about orders being placed. Gonna find a lawyer to see if they can be held accountable for their actions that can untimately cause death on their "mistake". read more

Last month my physician sent a prescription for a CPAP machine to Apria. Two weeks later, I hadn't heard anything so I called Apria, and they stated that they had no prescription for me. I called the doctor's office, they resent the prescription. The next day, I called Apria again, and they stated no prescription. Again, called the doctor's office, and they stated they would send it again. Called Apria again, yes, they have a prescription and will send CPAP ASAP. We went on vacation so now another three weeks have passed. Called Apria, and Sylvia stated that they had no prescription, I stated that I spoke with someone last month and it should be on its way. Sylvia insisted no, she had no prescription and she didn't know who I spoke with before. I asked to speak with her supervisor, and Sylvia stated that she would tell me the same thing. I asked again, and she stated that the supervisor was not in the building. I am beyond furious!!! read more

Completely rude unhelpful employees. Can't even fax over a paper for a dot appointment when given 5 days notice. When you call them on it, they claim your rude and threaten to hang up on you. second year in a row I've had this issue. How can a company that acts like this stay in business. read more

What a nightmare dealing with this place. "inept" doesn't do them justice. I was fed up dealing with them and their less than stellar staff and will be filing a complaint with the appropriate govt agency. Misinformation! Stupidity is the key word to describe the mental midgets that work here. read more

I ordered oxygen tanks and oxygen concentrator service. I confirmed with the representative that these should be delivered to my Central Valley address, and not my sister's San Francisco address, where I had spent months recuperating after surgery. On the day of delivery I was given a four-hour delivery window of 11 am to 3 pm. At 3:10 pm I called and verified that this was the most updated ETA for the technician. I selected option to speak to a representative, who told me my delivery time had been updated to a new four-hour window of 2:45-6:45 pm. WHAT?! She contacted dispatch, at my request, and tells me I am the next delivery after the technician's break. I wait some more... After 5 pm (or about 1.5 hours later), I speak to "Dean" (5 Stars to Dean!), who learns from dispatch that the tech is "on his way." Dean, however, notices that I have an oxygen concentrator service scheduled for the Central Valley and oxygen tanks being delivered to San Francisco! Good grief! He is going to contact his supervisor to fix the issue and escalate my delivery. My one star is not just for today's imbroglio, as this is not an isolated incident. It is a PATTERN. Following surgery in SF and recuperation at my sister's, my tanks were delivered to my home despite specific directions to deliver to SF. Also, the day I was released from the hospital, my best friend waited hours outside the delivery window for a concentrator and tanks to arrive. They finally were delivered after 9:30 pm, at which time the hospital would release me. Oh, it's 6:10 pm and I am still waiting (over seven hours) for my concentrator service. Goodness knows when the tanks will arrive. Sigh . . . UPDATE: "Mike" the tech just called (6:25 pm) and claims he was at my gated community at 3:50 pm. Claims he couldn't get in through the gate (Apria trucks come through here all the time and in my years here have yet to hear this excuse). Why did you not call me, Mike? He claims he did not have my number to call me. When I ask why he did not call the Apria office for my number, he claims he had no cell phone service. Seriously?! It all sounded like BS. Worse, HE acted completely put out that HE had to drive back to Patterson from Modesto!! Gee, wiping the tears, Mike...I have been waiting for delivery since 11 am, I've had to make multiple calls to Apria, and you think you'll be here by 7 pm. Let's not forget I am the inconvenienced customer here, NOT you. At least this snarky fellow will be delivering tanks and servicing my concentrator. UPDATE TO UPDATE: Mike was worse in person. Snarky, condescending, hostile, and AGAIN complained about not being happy he had to drive back out to Patterson. He had a cell phone and he had my number on the paperwork. I challenged the things he said to me that didn't add up. He asked, incredulously, "Are you INSINUATING I am being LESS than truthful?!?!" No, Mike, I am not insinuating. I am calling you a liar. Had to remind him that I was the inconvenienced customer, to which he replied that I had to wait "a little longer." No, Mike. FOUR HOURS LONGER. Kept going even further down hill from there. Opened my door and invited him to exit. By this time, I was shaking and his general hostility had me feeling threatened. Immediately set my home alarm. Looked out and saw that "Mike" was in a Penske truck, not an Apria truck. Despite my frustrations over the years with the call center staff messing up orders, in ten years of Apria service I have never experienced an unprofessional, disrespectful, and hostile technician . . . until today when I encountered "Mike." The BRIGHT ENDING to this day were the rep and the supervisor I spoke to after this dreadful experience. 5+ Stars to these two. They listened and are escalating my complaint, and I have been reassured that "Mike" will not be delivering to me ever again. Thank goodness! Another BRIGHT SPOT and 5+ Stars to Alex, the technician in San Francisco, who called to ensure that I had received my tanks in Patterson. Alex, Dean, Michelle, and the supervisor I spoke with (can't remember her name) are "keepers!" and I want to thank them all! 7/30/2018 UPDATE. APRIA HAS TURNED THINGS AROUND AT THE MODESTO LOCATION, AND STAFF IS PROFESSIONAL AND NICE. ROBERT, WHO DELIVERS TANKS, IS WONDERFUL! Yay!! Increasing the stars in recognition of a great turnaround! Things are not perfect, but SO MUCH BETTER!! read more

Apria Healthcare - "Mike's" truck. - Home Health Care Near Me - Modesto, California

This is the biggest piece of crap place I've ever dealt with! Oh they will drop shit off with in a hurry but to pick up. When they feel like it! My insurance got canceled because I've been off work to long and charged me full price with out notification of price increase. Been fighting for 6 months cause they keep taking money out of my checking account after equipment was returned. Never give them your card number! Worse place ever! read more

I agree with others I do not understand why Kaiser is using them. It has been nothing but a horrible experience from the start with my mother-in-law. They say they're going to come but they are constantly a no-show. My poor mother-in-law has wasted so many days on them. Do they not realize they are working with sick people? Very rude read more

The absolute worst! Rude manager override an emergency order that I needed!! How do they make this call?? Unprofessional I hope no one ever had to Deal with something so critical. read more

Terrible customer service! I called 3 times to cancel a device I NEVER received cause they said I was being sent to collections for and each time they said they cancelled it and got it "taken care of" yet here I am still getting billed! Today I just waited on the phone for 75mins and they just hung up on me because they closed at 5. Worst company I ever delt with and I'm shocked they even are in business with this crap service. read more

Apria Healthcare - Home Health Care Near Me - Modesto, California

The Modesto office is very disrespectful and not understanding to the patients needs and will not return your calls. Request a call from the manager plenty of times and was ignored. Didn't have a walker from 2 and a half months so I lost my therapy sessions. Finally got the walker but needed the hospital bed removed from my living room because I have a small one bedroom apt. Finally got my therapy sessions back but I been requesting for 4 days for them to remove the bed because the therapist said we needed the room. They lied to me every day saying they would pick it up and still have not to this day. The Modesto office is there just for a check not to help others and the manager is not showing his employees how to be for the customers and patients not against them read more

This is a company that is supposed to be in healthcare!!! Not sure why kaiser is working with them given their service, response and their low rating. I was supposed to get a traction machine for my back. I got a call on Saturday from a gentleman that said he made the arrangement for private delivery on Sunday before 2:00pm; I waited until 3:00pm and no one showed up and no phone call to say that they are not coming or rescheduling it. I called on Monday and I talked with a lady that she said we have no record of delivery for Sunday it's scheduled for Monday and I said that's funny no one has made that arrangement with me and I'm not getting home until 5:00pm; she said no worries I will let our delivery know that they should deliver it after 6:00pm. When I got home at 5:00pm the traction machine was outside with fedex note!!! When I called to ask why so much inconsistency in communication, she said don't know and when I said that I will also call kaiser Permanente and express my concern she said that's okay with me read more

I have no idea how this company can stay in business with how they handle orders and customer service. My medical equipment broke over a month ago. Apria messed up the shipping, and didn't think it might be a good idea to follow up with me when my order came back to them. A phone call to find out what happened revealed that all my address and shipping info was correct, they just didn't deliver it. So now, weeks later, I'm STILL without my medical equipment, and still painfully getting by. They refused to expedite my order. They told me it would take two more days to process before it goes out for delivery, and then who knows how long it will take for actual delivery. Most of the time I can't even understand the person on the phone. I hate this company so much, but I have no other options in my area. I would GLADLY switch to another company. read more

They deserve zero stars. Apria is the worst. Their billing is absolutely awful. They charged my FSA card even after I told them to stop billing my card, and they won't issue a refund. So now I have to dispute the charge. To all potential customers, I advIse you to think twice before using Apria for your medical goods. read more

Apria has been nothing but a source of irritation in the several years I've been with them for my oxygen concentrator. Consistently having you wait for the 4 hour time frame and then they DO NOT show up or at least have the courtesy of a phone call. Will be looking to switch my healthcare needs elsewhere after todays no show. read more

Apria Healthcare provides all kinds of services including durable equipment for the home. Respiratory equipment, diabetic equipment, wheel chairs, walkers, etc. If you are in need of any medical equipment calling them or stopping in at their place on Sisk Rd. will save you a lot of worries, headaches etc. The people there are very nice and helpful. I needed some info and instructions on respiratory equipment and they were very nice. read more

Apria Healthcare - Home Health Care Near Me - Modesto, California

Appalling customer service. I have a CPAP machine ordered. The original mask fit so poorly that it cut the bridge of my nose. This effected the number of hours that I was able to use the machine (an issue about which Apria was obsessively concerned) because the data was being sent to their Central Location, I did not meet the minimal use requirement. Three months later after having heard not a word from Apria a guy came to my house to pick up the machine and gave me a bill. I went to the San Leandro store and disputed the bill, the removal of the machine, the lack of contact or follow through. Although the bill was waived, they said that if I need a machine, I would have to go back to my physician and get re-tested. Bear in mind, I have a 70% Oxygen saturation, which is not good, and I have to go through the whole process again (while my wife is informing me that I sound like a bear with asthma). The order goes in on the beginning of January. I call Apria in April and they said that they need more information from my doctor. I call my doctor, and they said that they sent in all the information they needed, but that they would call Apria again. On 4/14 I get a call assuring me that Apria was on the job, and that they would take care of me. On 4/20 I call Apria yet again wondering what is up....They said that the San Leandro office would call me when a mask was in (this is a pretty common piece of equipment for a company that has a corner on the CPAP market). I'm currently on hold, which I've been on for 25 minutes. I'm truly stunned that they are still in business.... read more

Still waiting for someone to call. Dr. ordered pressure on Friday to a 9, still at 8, look tire, wake up and can hear myself snoring. If I didn't have to deal with them I WOULD NOT Poor customer service Dr's office assure me again today they re faxed authorization to increase pressure, see they don't CARE because their not the one with the problem Close you doors, I'm sick of you read more

This is the worst company I have ever dealt with the customer service is rude beyond words they over charged me and when I refused to paid they pester me with phone calls, after months and taking my complaint to Kaiser it was finally resolved. How do they stay in business? read more

I have been trying to get a CPAP​ machine for 1 month. Every time I call no one can help me. Getting the run around​d and transferred​ to 5 different people. This is ridiculous​ . Worst customer service ever!!!! read more

I have a trach that requires a filter, they were supposed to be at my home when I came home from Stanford. I came home and there was nothing. I had someone call for me and they said that they will ship them out in 3 days. 3 days, 5 days 8 days, and still nothing. I had someone call again only to be told that oh well we were busy and we didn't have a driver to deliver them, but I will make sure that they are delivered today! My delivery came and wouldn't you know it they were WRONG!!! So, yes I had to call again and let them know that they sent the wrong ones. I was told oh I'm sorry that order will have to be picked up before we can send the CORRECT order. What reputable company does that? I'm told that the order will be shipped in 3 days, well here it is over 2 1/2 weeks and I find out that it's on back order and NO ONE thought to call and notify me of this, meanwhile I have been washing out my old filters and letting them dry and reusing them and now they are getting brittle. I call and ask for a manager and I am told sure he is waiting and that I will be transferred to him now only to leave a message because he was unavailable. WORST SERVICE EVER! read more

Do not, I repeat, do not use Apria healthcare. Our family was trying to get a low air loss mattress through Apria because my mother had a stage 4 wound on her sacral region that was a result from complications at the hospital. The doctor placed the order in for the mattress with Apria and even 4 weeks after placing the order, they gave us the run around and said it was out of their hands because it was the insurance holding things up. No one on the staff tried to take responsibility of the issue and when I called in the staff was rude and condescending. This lack of negligence caused delays in my mothers care and caused serious damage to her wound. We instead ordered the items online to avoid any more delays. The lack of accountability made our family consider talking to our lawyer for negligence. I understand the health care system is slow and complicated, I myself was involved in the system and understand it's shortcomings, but this was an absolutely horrendous experience and would not wish this on anyone. read more