It was extremely hard to get communication during the process of getting my cpap machine. However every time I did speak to someone, they were all very nice and helpful. I just think keeping up with the communication is important and something they need to work on. read more

I wish I could give them a zero. They never billed my insurance back in October of 2023. in January of 2025 they contacted me stating I had an outstanding balance for October 2023. I advised them that I disputed the charge and needed to contact my insurance. my insurance stated they were not billed and it was past the 365 days allowed to bill. In the mean time Apria turned my account over to collections without contacting me about the dispute and never contacted my insurance. They are not interested in what's best for their clients only how they can make more money. I hope others don't have the problems I've had with this company from the beginning. sometimes companies just get to big. read more

I was directed by a Sleep Center to use Apria on 6th street. Let me start from my first experience. I called them to set up an appt. they said they had 330 or 4 pm. I picked the later because of my work schedule. When I got there, the lady at the cube said, no i dont have an appointment for you. I said I am so and so and my appt is at 4 pm. She said, no maybe you have the wrong place and tried to turn me away. I am not even joking. I said, there is only one Apria in Pueblo. So she said she check, she finally gets up and goes and talks to the respitory therapist who the appointment was with, and I can hear them talk. The respitory therapist, said, It was at 330 but ok I guess I'll do it. Really ????? Well, it never go better from there. They fit me into a mask that day. Two week later, I had a head injury and asked to change masks. Leslie, said I couldn't. She called me weekly and acted like she was leaving a voicemail for some one she never talked to before. I told her about my head injury and that I needed a different type masks. Her voice mail said, I see you are not using your machine. the insurance wont pay for it. One week. This leslie, called me at 1030 am.. left a snotty tone message ... again. instead of helping me get into a mask that didn't go over the top of my head, which they had. Later, at 130 she called and left another message for me saying the exact same thing. Like she never talked to me before or called me already that day. So when I got to my appt with the Sleep center. I covered my head injury, the mask I needed, the Leslie person all of it. The doctor at the sleep center said they would write something up and send it over to Apria to get me into the right mask due to my head injury and to contact my insurance to start over my usuage period. well guess what.. Leslie is phoning me again with the same snotty message. So I asked the sleep center if they contacted Apria. They said yes. SO I call Apria and ask about the new mask and the restart with my insurance. They tell me , they dont do that. The doctor will have to. At this point I am writting a letter to my insurance.. to the manager of Apria I am CC'ing this Leslie and to the Sleep Center. I want to use a different retialer. NOT APRIA. do not go here. If you go to Dream Sleep Center.. ask for a different place to get your machine and masks. If you dont.. be prepared for a headache when you are just trying ot fix your sleep apnea. I feel sorry for other patients, because I can't imagine how other people are feeling when they get voicemails like that. How can older people navigate their health care needs in this type of disconnected environment. Good luck some where else. read more

If you can avoid it DO NOT USE APRIA! Customer service is deplorable and it takes weeks to get supplies. I have Medicare and Medicaid an am forced to use them. I have sleep apnea and COPD and need oxygen at night. When I first got signed up with them it took 3 weeks to bring me a concentrater, thank goodness my previous company let me keep theirs until straightened out. This February, I had an illness that required me to be on O2 24-7. Took them 2 weeks to get me a portable system. And now today I called to set up a temp rental while I'll be out of town in 2 weeks. Was told they wouldn't deliver a machine because I have Medicaid and closest branch is 25 miles from where I'll be staying. Can't afford to rent a car nor can lift that heavy machine so what am I supposed to do? read more

Slow slow slowest service for something that is of importance to have. It's been over a month since my doctor sent in script for nasal cpap machine. Well, just got done talking to a girl on the phone and stated it's ready but we need an email for you to sign for sales???? Seriously??? Not professional at all. If they needed my email WHY didn't they call me to inform me of that???? Now I was just told that I have to wait until Monday to go down and pick it up. Sorry, I don't like to complain, but Apria better get some professionals that know what they are doing and get the products to the patients ASAP!!!! read more

DON'T USE THESE GUYS IF YOU DON'T HAVE TO! On 3/24 I performed a sleep study and reordered CPAP supplies while turning in equipment at the Pueblo, Colorado branch as I am already a customer there. My mask had just ripped and I now had immediate need for a replacement. Apria had been contacting me through phone calls, emails, and paper mails to reorder supplies numerous times, so I finally did at this time. I ordered just about one of everything as these were the recommendations. Since then, near the end of the month I had contacted Apria to inquire as to why my supplies had not arrived and was told I needed to update my insurance information which I did at the time of the phone call. I thought this was odd as I have already been a customer and they have been using my information for previous items and tests. Since this time, I have been contacted by Apria multiple times stating my order can't go through because they needed insurance information and requesting that I update my insurance information AGAIN. Here we are today 4/11/2023 and I STILL DO NOT HAVE MY SUPPLIES!!! What's more is that according to my phone call today which is the last of 4 communications I've had with Apria REGARDING THE SAME ISSUE, my order can't go through because they need me to update the same insurance information again! I EVEN SENT PICTURES OF MY INSURANCE CARD DURING ONE CORRESPONDENCE. What's more is that as a result of the aforementioned sleep study, it has been determined that I need 2L of oxygen for use with a CPAP that I am doubtful I will be able to get!!! This is the same ongoing problem now for almost 3 weeks, not counting the 7-10 days for delivery if my order goes through, FOR BREATHING SUPPLIES and OXYGEN! Apria is in the business of helping people breathe and not only do they not have a sense of urgency in these matters, but they fail to get the job done. Please read my other post from 9/22/22 that details similar issues with this place. WTF Apria? read more

Why can't these people make an appointment and show up at the time they say? They have billed me twice for equipment I don't have! The woman on the phone is condescending and very rude, she interrupts and repeats certain words as if she has either never heard them or finds the vocabulary strange. I don't understand why they say they will show up at 2, and at 10 someone is sitting in the middle of the street in an Apria van and they don't knock on my door, what am I supposed to do? Run out into the street on my crutches and ASK if they happen to be there for ME? NO! They should knock on the door like any normal human. Also, why are you billing me for equipment I don't have? Why are you charging me for a test that is going to be administered by Kaiser? Am I being charged twice for the same thing? CAN I PLEASE USE ANOTHER COMPANY? read more

8/12/2021 Horrible company, products, and customer service. This company is dishonest and they are thieves. I would not refer you to my enemies. I returned their equipment Nov 2020 and received a pink receipt and it's now August 2021. They are still billing me for services I no longer have with them. I've called at least 5 or more times since January to resolve this with them, asked them to remove my credit card from their system. What do they do, they still continue to charged my credit card for MONTHS. I do not understanding why you would do that....A lot of people are struggling financially and you all take what doesn't belong to you... read more

If I were able to give this "medical supply" a big ZERO or even a negative number it would not get any notice from them! I use a CPAP so that I breathe while I am sleeping. Apria refused to replace a hose to the machine and then refused to contact Humana to request an early "fill" on an automatic shipment because I was 17 days away from the auto-ship and the woman on the phone even refused to transfer me to a supervisor! She said her supervisor would only tell me the same thing. I asked her, do you breathe when you go to sleep? "Agh!" She literally grunted, I cannot spell out the awful sound... "Of course, I breathe! Everybody does!" She works in the CPAP department and doesn't know that some people can't breathe???? "No. Not everyone." I said. "I don't breathe after I get to sleep. Hence, the Continuous Positive Air Pressure machine next to my bed. I connect the hose I need to the machine on one end and to my mask on the other. "Agh!" she grunted again, "then tell your nurse to increase your oxygen!" "I am not on oxygen, and I don't have a nurse living with me" I replied. "It sounds to me like you better call your doctor!" Oxygen is what you need to breathe!" I asked her name and she refused to give it to me. "I already told you when I answered this call." VERY UNPROFESSIONAL, UNETHICAL, AND UNKNOWLEGEABLE! Does anyone require training to work here?!?!? read more

Local office and personnel are wonderful, attentive displaying interest and concern for their clients. In contrast calls to corporate customer service leaves much to be desired. Rude representatives and being shoveled off to another phone number necessitates repeatedly giving the same identifying information becomes frustrating. Especially when you're without oxygen for a period of time the anxiety level becomes sky high! read more

Apria Healthcare is the worst medical supply co ever! I have been trying for 4 months to get billing straightened out but have gotten the old run around game. The phone number on the bill leads to two transfers which lead back to the Pueblo office but they "don't have anything to do with billing". Also, the cheapo nebulizer that I have to rent from them only cost $26.74 to buy new online. So after a few months of rent I could have purchased it new online for the same amount I paid to rent it from Apria!! Rip off!! Then to boot the thing doesn't even work correctly so they showed up at my house today unannounced while I was at Urgent Care for a nebulizer treatment for my asthma! read more

called them about my machine warning "low oxygen". They said a tech. would call that afternoon. 2 days later still no call. Called them and told them no one called. She said "you have to take it to your local provider". It was my local provider, Pueblo, that I was talking to. Told her ok, but I had been told they would call originally, she got all huffy and hung up on me. They are extremely rude, customer service sucks. I am returning equipment and will get it somewhere else. read more