This company has horrible customer service. 1. Hard to reach their off shore 3rd party customer service 2. I have to use them for my cpap supplies as the only provider my insurance partners with and their billing process is ridiculous. They make it a chore to receive an approved receipt for FSA submissions. I have never worked with such a horrible organization. 3. If you have the option---DO NOT use them. There is no connection between their domestic team and the off shore billing department. 4. As another poster stated, LONG history of incompetence!! read more

Customer service is horrible. They were supposed to deliver a nebulizer mask the same day and was promised to have it delivered by 9pm. They never showed up and my baby is now going 2 days and possibly the whole weekend without the use of his nebulizer because they sent the pipette and not the mask. read more

This company has a long history of incompetence. The many negative reviews are warranted. This is my second experience with Apria and hopefully my last. In December of 2024 I obtained a Resmed Aircurve 10 BiPAP machine with the understanding it would be a purchase to own. I picked up the equipment at the Apria location in Rancho Cucamonga, CA. I was not asked to sign any paperwork. I was told insurance would pay a percentage and I would be billed for the balance. To this day I've never received a bill. In July of 2025 I signed up for Apria Direct to purchase supplies through my insurance company. I received a phone call from an Apria representative informing me the supply order could not be fulfilled because I had an outstanding balance. I inquired what the balance was for but was only told it was for "supplies." Since I had never ordered supplies from Apria I disputed the balance due. I then called Apria again to get clarification of exactly what I was being charged for and was informed that I owed for rental charges dating back to December of 2024 through July of 2025. In addition I was told this was a "forever rental." I told the representative this was not a rental, it was a purchase. I NEVER SAW OR SIGNED A RENTAL AGREEMENT. My health insurance company informed me I would be responsible for TWO payments and then I would own it. No rental agreement. Since I was suddenly on Apria's radar after signing up for Apria Direct, I have received six emails with a rental agreement attached urging me to sign it six months later. I HAVE NOT AND WILL NOT SIGN A RENTAL AGREEMENT FOR THIS EQUIPMENT. Currently my insurance company (LA Care Covered) has filed a grievance with Apria. This issue is still pending. I'm asking Apria to immediately cease and desist sending email and/or text demands to sign any rental agreements. If possible, request your medical equipment from a different vendor. These people are woefully inept and mired in bureaucratic incompetence. They should not have the word "healthcare" in their name. read more

Apria is uncaring, incompetent, lazy, greedy, and a danger to their patients. It is most difficult to get through to a human, and then one is passed around from department to department, getting no answer to routine questions. I now have my second serious respiratory infection due to not being sole to reliably get clean supplies. This is a horrible company and a great example of everything that can go wrong from corporate stupidity and incompetence. read more

Poor customer service. Delivery driver came and left without delivering bed, very unprofessional and impatient. No regard for patient that needed the bed! read more

Second time I've dealt with this company. Both times were a nightmare. This time, they shipped the wrong item and said since it was a purchased item I can't return it. Well it's the wrong size and they dropped it at my door contrary to our agreement. Called to talk to a supervisor and they wouldn't call me back or they would send me to voice mail. This must be the norm and why they receive nothing but negative reviews. Do yourself a favor and void doing business with this unprofessional company. read more

Most incompetent company on the planet. They still accept faxes only and no other way to submit documents.

I have never experienced a company calling me to inform me that I am not in compliance with the use of my CPAP machine and speaking to me in a condescending manner, stating that they will come to pick it up. I was taken aback by this and didn't know how to respond. I have used my machine most nights this week; while I don't use it every single night, I generally do, and I don't feel that I need to explain myself to them! The fact that this company seems to be monitoring my usage and dictating how often I should use my machine feels overly intrusive. They send me supplies I don't need, and I currently have an excess of them, which clearly indicates that their focus is on profit rather than customer care. Furthermore, they've warned me that if I don't use the machine according to their standards or maintain what they consider "compliance" (whatever that means), they will take the machine back or expect payment from me. Absolutely not! I intend to use my machine as I see fit. I need them to stop calling and leaving messages; this feels like harassment. I spent an hour and a half on the phone today trying to resolve these issues, that was a total waste of my time!. If my insurance company has any questions, wouldn't it make sense for them to reach out to me directly? Now I see why this company has an extremely low rating. read more

Louie M. Is amazing. My husband had cardiac arrest in a grocery store while we we shopping... i freaked out... Louie saved his life. He didn't hesitate to jump right in plus after paramedics got there, he consoled me, my hubby coded again and he explained what was happining. He will always be in a prays... and our blessings. My guy is still here! Thank you Louie read more

I needed a shower chair so my insurance ordered me one. They asked if I could pick it up. I said yes because I didn't want trouble with the delivery again. They gave me a time. I went and called them when I got there. They came out in a timely manner and loaded the chair in my car. All went well. I was kind of suspicious at first. Getting something from them again. It was a good experience this time. I'm glad I got the chair. read more

the worst company i've ever dealt with nec to WEX received my cpap with 6 months worth of supplies in dec of 2023. have received supplies incompatibile with my machine since june of 2024. have logged hours on the phone with people who don't speak english and hve had to return product all three times. am still using my now degraded supplies from apria. epic FAIL read more

Apria is a horrible company . Not trustful, not responsible, not caring. Kaiser placed an order for me in November, and in a middle of February I still do not get it. First package was lost, than they promised to send the new one, delivery has been reschedule to another day, and than again and again. They use very bad delivery service too. When you are making call you have to wait for at least 20 minutes, explain your problem to one representative, than to another, and than repeat it to someone else. read more

Horrible customer service waiting on O2 to be delivered was told a certain day NEVER SHOWED! No call nothing I call will not be delivered until next week ! Kaiser get a new vendor!!!!!!!!! read more

I would give ZERO STARS!! Horrible customer service. Never call and then send some random person unannounced late at night to come pick up a machine that they don't rightfully own. Very frightening!! They send supplies without approval and then expect to get paid when we never signed up for these items or were never told they would be sending them in the first place. We shipped them back, and then they took their sweet time to credit our account. When talking to Customer service/Billing, everyone passes the call to the next person. Speak to one person, and the next person gives a different answer. I finally handled everything via chat so it is recordable and we get an accurate answer. I can only imagine how they are with the elderly. They need to be reported for their unscrupulous business practices. BE AWARE!!!!! read more

I ordered a CPAP machine through April. The machine itself works great, but the customer service is horrendous. The billing department will have you on hold for a while and the supply ordering process is terrible. read more

Apria Rancho Cucamonga is SCAM office!! Beware. If you care about your heath, use another company! Wrong equipment - wrong billing - will not correct. Apria Home Office does not care what Rancho office does -- and Rancho office has staff that LIES to seniors. So bad - so cruel - so inhuman. Apria Rancho Cucamonga will harm your health! I want to rate ZERO. read more

If there is a zero star, that's how I will rate Apria. First time, a delivery of my son's Concentrator which was scheduled between 3-8pm, arrived at 11:30PM!! I called them 4 times & each time, they gave me 4 different ETAs! WTH!! Today, I spoke to 3 different representatives & each one gave me different information. Apria is supposed to deliver my son's portable oxygen concentrator yesterday. Then I was told it was today. I called again because it's almost an hour passed the ETA & now I was told there is no scheduled delivery!!! WTH!! I just wish Kaiser will find a different vendor for DMEs. Kaiser already warned us about Apria. Then why stick with them? This affects Kaiser's reputation too. read more

I'm 81 years old, this is the worst place I've ever delt with. I will call Medicare and tell them they should stop paying for supplies. I am having problems with my machine and all the calls I make, I get no help! No I'm 81 years old, this is the worst place I've ever delt with. I will call Medicare and tell them they should stop paying for supplies. I am having problems with my machine and all the calls I make, I get no help! !!! No rating !!! read more

Worst customer service by phone on the planet......if you call um for support, be prepared to be on hold forever and transferred off shore. Horrible..... read more

We were given the rental of Bili Lights for our newborn. This review is not for the product, which functions as designed. This review is for their customer service. Per my insurance directives, I made a request online to have the equipment picked up. I filed the request the day after the doctors cleared our newborn to be off the equipment. I received a very vague email from Apria saying they would pick up the equipment Tuesday, 5/17/22. There was no time frame to expect the pick-up. It's absolutely unprofessional to expect people to wait around for 8-12 hours for a courier to pick-up the equipment. What's worse...no one ever came to pick up the equipment. Not one call. Not one email. Not one person from the agency came to collect the equipment. Even after reviewing the security camera, because maybe when I showered or took the trash out, they came. Nope. Nothing. What a joke of a service. Just tell people you want them to return it then. Stop being jerks and don't advertise you'll collect the equipment. Have people return it to your office or back to their provider. We don't have time to waste on your unprofessional conduct. If I could give zero stars, I would. DO BETTER APRIA! And don't ask me to email your customer service....you had your chance to do the right thing. Failures. read more

Calls to April result in several periods on hold lasting over 15 minutes today: March 21st, 2022. My machine is making strange sounds. I read all the literature on the machine and it appears that there is nothing I can do, therefore, I need to talk with someone in Apria. I need to breathe tonight when sleeping. Will April get back to me? Will need to spend the night awake sitting up? These people need to answer their phone. Kathleen Sage, La Verne California. read more

I have been on oxygen for 10 months since I left the hospital after my stay with Covid Bilateral Pneumonia. Apria has since then provided me with outstanding care and customer service. Every single thing I have needed from a concentrator to a new tube, they have been exceptional with their service. Thank you Apria! read more

If I could give zero stars I would! This place has the worst customer service of any place I have ever been, regardless of what business they are in! I drove down here in the rain to pick up medical supplies that were supposed to be delivered three days earlier, after I called to arrange a will-call. I was told that everyone was on break and I would have to come back later. If I ran my business like that I would not have any customers! Why this place is still in business is a mystery to me! read more

Terrible Terrible Terrible!!! As a company you guys need to do WAY better and actually realize you're suppose to be here to help and better patients lives not be a major inconvenience and add more stress to a situation. Don't tell patients they need someone to be at the place of delivery because a drop off takes place in the next 4 hours and have 5 plus hours go by and nothing ! I had to call to get the status of our delivery and they told me 1am! How unprofessional how could you expect anyone to open up their home doors at 1am?? And this isn't the first time something like this happens so there's no excuse for this type of customer service , do way better Day two still dealing with the same exact problem I've waited over 24 hours for oxygen and it's still not here and I've been given every excuse in the book the staff here are highly unprofessional what a joke of a company wasting patients valuable time and don't get me started on Mike , Jules and Irene ABSOLUTELY terrible supervisors and the drivers are even worse and after further investigation it seems that the drivers lie about their true whereabouts and they just do what they feel like doing all the while our loved ones are in need of air read more

Received my sleep therapy machine & noticed that the power adapter is missing the outlet to the wall. Called several different numbers & they kept transferring me. After being placed on hold for over 10 minutes, finally gave up. Absolute terrible customer service! read more

Horrible service. I had to call three times over 23 days to get my supplies. This is not the first time. I wish Kaiser would contract with a firm that is organized and takes care of the customer. read more

This was a new all time low on poor service and communication. Equipment is not good and the local company representatives are useless and rude. Dealing with Apria has been a supreme waste of oxygen and life. Nothing but trouble and frustration and last time that you can't get back. And then there's the billing. You get routed to a call center in another country where there is clearly a language, intelligence, and idiot barrier you just can't get past. It's like they don't really understand the English that they speak, so they repeat things just like a parrot that mean nothing to them but they are able to repeat it. There's got to be better than this out there, if not then God help us. read more

very difficult Ai interface unresponsive very difficult live person interface, also unresponsive read more

My husband was hospitalized recently and couldn't leave the hospital until we had the oxygen equipment set up at home. I called and made an appointment to have it delivered at 2:30 PM. Long story short, I had it bumped 5 times to a later time. The driver finally arrived at 6:40 PM. That's more than 4 HOURS late. The next day, I called to make a complaint. They said they had 3 supervisors & didn't know which one I needed. They finally decided on one of them & I Left a message asking him to call me back. So far, I haven't received a call. This is the Apria in Rancho Cucamonga, CA. read more

Very unresponsive to customer needs. Faxed information to them (they only take faxes that included my insurance card and prescription and they tell me they never got it.I was not into faxing in the first place as I believe it is not a secure way of sending info. Have they never heard of HIPA? Get your cpap supplies elsewhere. read more

Absolutely the worst experience in my 70 years. If they didn't charge one single penny for services I would never, ever use them again. read more

Today is July 12, 2021. I originally placed order fir CPAP accessories in January. My doctor's office has talked to them directly 4 times. I still have no supplies. This is not the first time I have had to deal with this worthless company. They should not be allowed to use the term "healthcare" in their name. One star because they don't allow less than zero. read more

Being held hostage waiting for equipment to be picked up. I called today at 9am per the automated message to get the time range for pick up and corporate transfer to Rancho to be told I would get a call at 10am. Nope. Called again at 2:00 pm corporate office says that they couldn't get them via phone and sent an email for them to call me... crickets ... All the negative reviews are earned it appears. 4:00 I call but this time pressed zero for billing. That got a live person who told me they tried at 11:41am. WRONG. I've been within 15 feet of the front door and have two dogs that lose their minds if you even park in front of the house let alone knock at the door. Someone is either lost or lies and it's not me. I can get my neighbors across the street to review their security tapes Also you have my phone number why wouldn't the driver call? Passed over to manager who says they will be here by 6:30... read more

I was released from the hospital with an E size oxygen tank and was told there would be two or three waiting for me at my house. Instead, there were two mini portable tanks. I called immediately, and they said my doctor we have to order a different size. On Saturday, my Pallative care nurse ordered 3 tanks and was told they would be delivered on Monday. This was critical, because I had an appointment with my oncologist on Tuesday and didn't have enough oxygen to get there and back. On Monday, I had a visit from a social worker, and she called to confirm they were delivering it today.(Monday). By 8 PM when they had not made a delivery or called, I called Apria to see how soon they would be out, and was told I was not on the schedule for delivery today. I explained it was urgent, as my oncologist appointment was on Tuesday. She agreed to schedule an urgent delivery for tonight, but told me to call back if I hadn't heard from them by 10PM. I shouldn't have been surprised when I hadn't heard from them by 10 and had to call again. They had the driver call me, and he explained the don't deliver the larger tanks at night at all. As it stands now, they are supposed to deliver the tanks between 10AM-Noon tomorrow. I am disgusted that they have a contract with Kaaiser. I can't imagine worse service. read more

Looking at all the bad reviews I was mortified when Apria was the only option as a Kaiser member. However, I have dealt with this location twice now and each time has been a pleasant experience. The staff was super nice and attentive. I feel bad for all the folks that had bad experiences but I was bracing myself for the same but as of right now, no issues. read more

My wife is 85 years old and fighting for her life with zero help from this Apria! Apria uses COVID as a excuse for all their short comings, total lie! We have been waiting for a portable oxygen concentrator since October 2020 . We were told because of COVID they were unable to get us one. Funny they will sell us one for $3000 but won't lease us one . Then there is their inability to get us supplies in a timely fashion. The more you complain the less they do! Forget asking for a supervisor they are always on a call and never return calls. They are a huge company and know that they can lose customers and still make money . I feel sorry for the customer service people because it is not their fault. The fault falls on management who have no empathy or compassion. read more

Terrible prices for starters, on top of that they double billed me. They directly charged my card and then sent me a bill saying I owe the exact same amount and when I login to their epay to confirm it still says I owe that amount even though they charged my credit card already. Their prices are double what I can find online for the exact same product, better off going out of network than do business with Apria read more

The warehouse staff giving me oxygen tanks for my ill father were completely rude and unhelpful. I was told to disassemble the top of the tank and when I couldn't (I have a fractured elbow) the employee told me that wasn't his problem. Fortunately another customer was there and helped me. I will never return. read more

One wold assume people working here would be friendly and have people skills. This facility is lacking some much. Giving 1 start is generous. Hoping never have to use these people again read more

My recommendation is ask your insurance company for a different supplier. One employee was nice and got my order correct and promptly delivered. Corporate doesn't even understand the concept that when your insurance covers 100% that means I owe you nothing. They do not treat customers with respect or accept responsibility for being wrong. After illegally charging my credit card and getting their money immediately, they SAY I'll get a refund in 7-10 business days. Are you kidding me? May I never have to deal with them again. I think I'd prefer to stop breathing in the night then deal with them. read more