This has been the worst experience I've ever had with a medical clinic. The customer service is extremely poor and unprofessional. The front desk staff and management appear disorganized, and basic communication is severely lacking. I experienced confusion, delays, and a complete lack of accountability. Patients deserve respect and clear communication, especially when it comes to their health. Unfortunately, that standard was not met here. I would not recommend this clinic to others. read more

The quality of care of this place has gone down the drain. My parents have been going to this place for primary care for years and they didn't have any issues with the doctors or PAs. This year my dad went in for his annual physical check but the doctor didn't do anything except asking him a few questions and they tried to brush him off by saying "well you look pretty healthy" . They didn't even listen to his heart or lungs or palpate his abdomen. WTF? Isn't these like the normal routine with physical exam? They didn't even want to draw his blood for blood work until my dad ask them to do it. This is unacceptable, I suggest everyone avoid this place at all cost because they obviously have no freaking clue of what they are doing. I will not allow my parents to come back to this place ever again. read more

First time at this clinic. Omg worth the drive! with in 10min. I was weight, blood pressure checked, and had a room! the front desk super on point, the doctor truly listen to my concerns he is super kind, well mannered & respectful. Found my forever doctor. Few meds/ lots of lab test request and mammography.. I feel well cared... THANK YOU read more

TotalCare Chino - Clean and well organized clinic - Urgent Care Near Me - Chino, California

I came here because I am sick and needed medical help, but instead, I was met with judgment and a total lack of professionalism. Michelle at the front desk was incredibly snooty. I was dressed in sweats because I'm unwell, and it felt like she immediately looked down on me for it. When I tried to be polite and greet the other receptionist, Michelle snapped at me to wait until she was off her phone with a massive attitude. It is heartbreaking to feel like you are being mistreated or judged because you are Latino. Medical offices should be places of healing, but this clinic--and Michelle specifically--made me feel unwelcome and undervalued as a person of color. read more

Came here to take some tests for a job. They opened at 8am, I got here about 830 and the waiting room was packed! Pleasantly surprised I was called in pretty quick and completed all assessments required fairly quickly. I was out of there and back on the road home in total about a hour. For a walk in clinic of this type and I didn't have an appointment I was grateful for the sense of urgency. Staff were great and attentive. The assessments were thorough and accurate and all documentation was sent directly to my future employer! The care I received for what I was there for was seamless and performed at a high level! read more

I had a very frustrating experience with this walk-in clinic. I called ahead on Monday and was told they accepted my insurance for the concerns I needed to be seen for. Based on that information, I went in for my appointment. Once I arrived, I was informed that they would not accept my insurance and that I would need to pay approximately $120 out of pocket. As a result, I was unable to proceed with the visit and had to leave. I would recommend confirming insurance coverage in writing before visiting, as my experience did not match what I was told over the phone. read more

NP Annie is so kindness and nice. My family felt blessed and appreciated her treatment and care.

The attention and care by my Dr. Is undeniably caring. From communication to delivering quality care, I feel he has been been excellent.

If y ou like waiting over an hour and having to listen to them blasting gangsta Rap music while waiting in the waiting room, and waiting there and people who come in and don't have appointments, and they get to go in before you because they are paying cash, then good luck. read more

I've visited multiple times and have always received exemplary care. The staff and providers in Colton will always listen to your reason to visit and find a solution. They show honest concern. I'll gladly come here with any medical issues. Thank you guys! read more

Treated for my infection, was told a lab would be ordered for further testing, doctor never submitted the lab order. Disappointed that the doctor did not follow though on the service provided. Try another urgent care for thorough services. read more

Service was good. I arrived and checked in while the service provider was on break. I was seen approximately 20 minutes after I arrived. I recommend this office read more

Horrible experience with Nurse Practitioner Hana Chun -- negligent, dismissive, and completely unprofessional. I went to this office to renew my handicap placard due to a shattered knee from eight years ago, which causes severe chronic pain. I struggle to walk, often rely on crutches or electric carts when shopping, and avoid going out because walking long distances and parking is too much for me. Hana Chun told me I "don't qualify" because I "can walk" and "can carry my daughter." She said this with an extremely condescending tone, making me feel like I was lying or exaggerating. She showed zero empathy and treated me like I was an inconvenience rather than a patient in pain. I also asked her to fill out ADA paperwork so I could take time off work to attend pain management and doctor appointments for my chronic back pain. This same office diagnosed my condition years ago, confirmed it with X-rays, and has prescribed narcotics to treat it. Despite this, she told me she couldn't fill it out -- and then insisted I needed to get more bloodwork and another MRI just to "confirm" the same issue this office has been treating for nearly five years. Why should I be forced to re-prove something that's already documented in my medical file? If, according to her, I "don't have a real condition," then why has this clinic been prescribing me narcotics for years? Are you seriously giving out medication for issues you now claim don't exist? Let me be very clear: if my condition worsens in any way due to her refusal to provide proper care or documentation, I will be pursuing legal action against this office. Her negligence is unacceptable and potentially harmful. Patients deserve to be treated with respect, compassion, and professionalism. What I received from Hana Chun was the exact opposite. I will be filing a formal complaint and strongly caution others against trusting her with their care. read more

I've been here more than a few times over the years and I always find the staff to be professional. I went today and was able to get in right away and they took great care of me. What else could I hope for? It's not the place I would go to get my severed arm reattached, but if I'm feeling under the weather or my primary is not available, I wouldn't think twice about visiting this location. Thank you again for your assistance today. We will see you again next time.... but I hope that next time is no time soon! :) read more

Staff, NP very responsive to questions and concerns regarding my health issues People working there are approachable and polite read more

Scheduling is poor. My 86 year old mom had an appointment at 10:30 am Saturday and we arrived by 10:05, now it's 12:15, still waiting........ read more

Dr. Tran Is a Blessing to Our Family Dr. Tran has been an extraordinary doctor to both me and my husband. From the moment we met him, he has shown us nothing but kindness, patience, and genuine care. He listens with compassion, explains everything clearly, and always makes us feel safe and supported--especially during difficult times. His medical expertise is matched by his warm heart. Whether it's a routine check-up or a more serious concern, Dr. Tran takes the time to understand our needs and guide us with thoughtful, gentle advice. We never feel rushed or overlooked--he treats us like family. We are so grateful for Dr. Tran's dedication and the peace of mind he brings to our lives. Thank you for being such a blessing. Your care has truly made a difference, and we appreciate you more than words can express. O. and M. Perez read more

The doctor is Better than one clinic in la Verne I had been to. Doing fine overall ,

The best doctor in town ! Doctor Wang is an Excellent experience doctor with top medical knowledge and really take good care of the patients ! I am So grateful to have him as my family doctor ! read more

Extremely Unprofessional Experience I had one of the worst experiences at this urgent care. The reception staff were completely unprofessional and showed zero customer service skills. I waited for over two hours with no clear communication or updates about when I would be seen. The way patients were treated was unacceptable and far below what you'd expect from any medical facility. If you value your time and expect even basic courtesy or professionalism, I strongly suggest going elsewhere. This place does not live up to the name "urgent" care in any sense. read more

Great staff! Excellent Doctors! Everyone is so caring and kind, been coming here for 11 years They answer all my questions and address my concerns Couldn't ask for a better team read more

What a freaking mess! This same clinic has many many clinics in this gigantic building at the Chino location. There's an upstairs, there's a downstairs. Almost passed my appointment time, because my appointment was upstairs. read more

Went in today for a deep splinter in my finger staff was very welcoming and kind was helped right away and the dr was very sweet and gentle didn't feel a thing great experience would definitely come back and recommend read more

I tried this clinic for the first time very recently. The place looked it needed some overdue maintenance and more housekeeping. A young Asian lady seated in the middle of 3 people at the front desk was curt. She needs a hard lesson on customer service. But the front desk lady in blue clinic uniform gave me the first sign of what will turn out to be a positive experience in the end. She gave me a sincere smile and listened. Then, the nurse practitioner met me in the examination room. His name is Lyndon. Because of his sincerity, kindness, and patience, I was able to explain my health situation and received the treatment I needed. Both clinic personnel gave me enough reason to return and try their services in the future should I need urgent care again. read more

I've been going to TotalCare Walk-In Clinic for over 20 years along with my children and my grandchildren always a good experience always friendly staff always very professional take care of our needs. They're very personable and I recommend this place to anybody who needs medical care. read more

Acupuncturist is very relaxing and releases all my tension and pain in my neck and arms. I highly recommend them.

The receptionist was very polite and helpful The nurse practitioner was told us what we needed to do read more

Quick and amazing service. Everyone is super friendly. Went in for bloodwork for my son and I and they took us in right away. Clean organized office. read more

The staff was nice and courteous. They get you in at good time I even lost my wallet and the staff Returned it to me with everything in it God bless them read more

My doctor is a madam , very friendly, I interpreted the medical examination report. She not only helped me review my previous medical condition, but also provided a lot of suggestions and help for future development. Very nice! Thank you! read more

Great people! Always very helpful, never disappointed. All the questions you ask they always help and are on point, they help me treat my diabetes and I'm only 30 years old. read more

Very good service with effective treatment. Doctor Zhang gave me good medications and suggestions.

Very efficient. I did have to wait for a while even though i had an appointment but no longer than other providers. My provider took the time to explain things and really listen. She helped me make a plan for my health care. read more

I since changed PCP and no longer a patient here. My update 2 years later, unfortunately I will give an honest 3 stars. While I love being able to see the doctor, the problem is just that - being able to see the doctor literally. One time I visited, had an appt, was brought into one of the rooms, and ended up just waiting and waiting for over an hour, so I told the office and left. The doctor called back (and apologized) later and we did a visit over the phone. Then, there were at least 3 times I can remembrer over the past 2 years that when i needed to be seen, and called for an appt, I was told it would be at least a month out, sometimes even further out. My last couple visits with the care provider was with the NP and not my doctor, which by the way I am ok with after having a couple of visits with her. She is so nice and wonderful, in fact. So if she was so great why change PCP? the last time I called, I needed to be seen as I was recentlky discharge from the hospital, and even seeing the NP would be scheduled at least a month out unless I was agreeable to see the NP in Irvine. I think at that time, after so many instances of not being able to get the care I needed, I felt it was time to move on. No longer felt the "connection" that I once had with the doctor years ago. And yes, the clinic is always crazy busy and prepared to have to wait, scheduled or not. read more

Customer service is very good the ladies was very helpful today , I was able to get a same day X-ray

Good and nice doctor, she's name is Jennifer park can speak English and Korean. I like it totalcare !

Friendly reliable service! I've been here a few times and always come out with answers

It was really fast doing my labs here and my health insurance covers the labs. I used to go to Quest Diagnostics for my labs but not you have to make an appointment online before doing your lab. I highly recommend this clinic read more

They are not trustable because you will never know where they refer you to and the place you go to or your sample that is sent to is out of your insurance network that mean you will pay out of your pocket. Bad clinic, No responsibility, If you have any complain and you will never find a way or person to talk to. They sent my sample to the lab that out of my insurance network without noticing me, and now I receive a bill from the lab, They kick me to contact the lab, there is nothing they can do. read more

TotalCare Chino - Urgent Care Near Me - Chino, California

Staffs are nice, friendly, professional and fast. We did routine physical exam. Our doctor/NP is nice and very knowledgeable. She did check up everything and referred us to specialists. read more