This hospital used to be the best place to go for medical care but has fallen hard and fast over…read morethe last 5 years. My mother has had 2 separate times of her going to the emergency department, usually late at night, and been sent to sit in the waiting room for HOURS. Once, we thought that she had a massive leaking infection in a recent surgical site (thank God that was not the case!) and she waited for 4 hours before we realized our mistake and she decided to just come home. Tonight, she needed help with an extremely painful leaking cyst on the back of her thigh. She wad made to sit on that extremely painful cyst (being flat out denied a place to at least lay down as she cried in the waiting room) for FIVE HOURS. Meanwhile, every cough and sneeze that walked in was given a bed before her. I don't know what happened to patient care at this "hospital" but clearly it has died in a corner somewhere....I recommend checking the waiting area.

The hospital staff was good. But the home healthcare manager is sub-par. She decided to stop…read moresending workers but neglected to inform the patient. That is a dangerous situation considering they are dealing with people with medical problems. I tried talking to her and had answers for her concerns but she just kept talking over me and would not listed. So I would recommend Phelps Hospital but definitely not Phelps Home Healthcare unless they get a new manager with management skills.

There are truly not enough words to express how grateful I am for the compassion, urgency, and…read moregenuine care shown by the staff during the process of helping one of my clients secure long-term care placement. What could have been an incredibly overwhelming and emotional situation was met with kindness, professionalism, and unwavering support every step of the way. The staff went above and beyond to ensure my client's needs, comfort, and well-being were prioritized, and their quick response time and teamwork made an immeasurable difference. It is rare to come across people who not only do their jobs well, but who also lead with empathy and heart. I want to personally thank Alicia, Shanna, and Sarah for working so collaboratively with me throughout this process. Your communication, patience, understanding, and dedication did not go unnoticed. The compassion you showed toward my client during such a vulnerable time meant more than I can fully put into words. Thank you all for the incredible work you do every day and for treating people with dignity, respect, and genuine care. It made all the difference.

Under new management since June 2023. Improvements continue to happen! Best facility in the…read morecommunity & best rehabilitation staff in the state!!