This used to be a 5-star review 2 months ago, which was unfortunately written before work was completed. At that time this company had no positive reviews (only 1 negative) and so I wanted to help them out. I regret the additional business my original premature positive review brought this company managed by Troy Finch. That ends now. Now seeing how they treat loyal customers and blow off and greatly stress elderly people who have been nothing but loyal and accommodating during 4 never-ending months of a small kitchen rehab, we would never recommend this unreliable and unprofessional company. After being strung along and blown off and lied to too many times their services were terminated. After 4 long months APS was still stringing along overly kind and trusting elderly folks who requested an estimate and receipts for the thousands of dollars they paid up front despite numerous (now 15 documented) requests the last several months (only given excuse after excuse), and now weeks later the elderly folks still haven't received ANYTHING from APS and on top of that now can't even get a final bill and have since learned that APS also completely blew off their insurance companies requests for documentation from 3 months ago and is not taking nor returning calls unless it's from new customers. Unprofessional and downright unethical. We hope that APS learns from their mistakes and unprofessional behavior and realize that the path they chose in taking advantage of and greatly stressing elderly people on top of ruining their holidays only leads to bad reviews and less future business having a poor reputation. At this point we aren't even sure APS is still in business, nobody answers the phone nor has returned a call in nearly 3 weeks. The old school rule applies here, customers beware the smiling used car salesman. This company is also not listed with the BBB. Giving 2 stars instead of 1 because Troy's employee at least treated the elderly folks with respect, we can't say the same of the owner. read more

APS Corp is a wonderful business. Troy does an excellent job cleaning carpets. He has an honest and hard working crew. He always manages to accommodate my schedule. I have used him for carpet cleaning several times and could not imagine using anyone else. I highly recommend this professional business. read more

I contacted APS Restorations of Montrose, CO and provided very specific and detailed info about what I needed, and the urgency (by what date it had to be completed). The owner, Troy Finch agreed to do the assessment, and although he didn't call me as he stated he would after assessment, I called him and he agreed (verbal contract) to do the work, making suggestions about exactly what work should be done and that he agreed to do (setting up fans, spraying anti-microbial) and said he would send someone over that afternoon to set up fans and spray the anti-microbial. He said it would be a minimal cost--approximately $100 for fans and spray in basement area. I told him to spray whatever was needed and I was authorizing him to do that. He even contacted the Property Manager, and made contact and an appointment with the Tenant to do the work Friday between 4 and 5. He says he went on Saturday without a scheduled appointment with Tenant even though he had contact info for the Tenant. (Who does this?) So I am thinking that the work is done, and I wake up Tuesday to an email saying that he flaked out (my words)--didn't show up on Friday night as he promised and made an appointment to do. Then he says he showed up on Saturday unannounced or without an appointment and said the Tenants were not at home. I called him to ask why he would do such an unprofessional thing after making a verbal contract. His email says that he now wants to do a more thorough job which will cost $2000. So I think that he opted for the higher cost restoration jobs that must have come his way in the meantime. And to Hell with me, because it wasn't a complete disaster and I didn't respond favorably to his attempts to get thousands of dollars when only a smaller first step was required. I understand he is a business man, but he must know that this will affect his reputation, and that I will tell everyone I know in Montrose about his "track record." read more