The only reason this gets even half a star is because the tow truck driver was pleasant. A lady ran into my car and totaled it. The police officer called Apt towing to get my car from the scene. Fast forward to today, when my insurance needed me to release the car to them. The lady on the phone sounded miserable and told me I could only release in person. I asked about faxing, since I was stuck at work all day. Nope. I drove 35 minutes after my 12 hour shift to show them my license and registration. I was greeted by a man yelling "you can't park here!!" when turning into their lot. No direction was given on where to park. I walk into the office. The man at the front desk doesn't acknowledge my presence. I finally make eye contact with someone who does and let her know I need things from my car. There is at least a foot of snow in some parts of the lot. The man who is supposed to accompany me says "your car is here somewhere. Go find it." I trek through the snow and find my car. He stands watching me with his arms crossed as I make 5 trips carrying extremely heavy objects to my car parked a block away. He sees me tripping in the snow and doesn't make one offer to help. I was in tears at this point. Avoid this careless company at all costs. read more

Bad business practices, attempted to gouge us for over three times the tow bill simply based on dislike of customer...then openly admitted their malicious intentions. These are the guys giving the towing industry and the automotive industry a bad name. Keep looking-I've found much better out there. read more

Doug at APT did an amazing job getting my truck out of a tight bind in a downtown parking garage. He was calm. when I wasn't and maneuvered the truck safe and sound to the garage. Thanks for the quick response, professional attitude and great towing skills. read more

I had a great experience with APT. I was set up with them through Allstate Motorclub. They towed my motorcycle to the shop without a problem! Kind and patient service. A+ read more

Car broke down and our insurance agency chose APT to tow us. Driver arrived 20 minutes before his estimated arrival time. Driver's name was Mr. T and he was very nice! Made the whole process a lot easier and nicer for us! Thank you! read more

Tires. Battery. Engine. In the span of one month I needed three tows. I almost felt like I was an expert getting in and out of their big trucks. The drivers were timely, polite, and efficient. I was so pleased I called and thanked APT on the first and second tow, but when the third tow was just as good as the first two, I came to Yelp to leave this review. Please, please please, I don't want something to happen to my car again BUT if I need a fourth tow APT is the only company I want to do business with. read more

This company lost my keys the police offer gave to them. When I called to discuss I was transferred to Karen and the woman had the nerve to curse at me and hang up. NEVER use this company, they are the definition of unprofessional!!! read more

Chrysler arranged for my vehicle to be towed by APT to a Dodge dealership in Aurora. Chrysler was paying for the first 17 miles and I was responsible for the balance. APT picked up my car and a short time later I get a call from APT asking for a credit card number to cover the overage. I provided them the card and asked the charge amount. They stated there was 11 mile of overage at $5 per mile; a total of $55. I felt this seemed far, so I did a mapquest search from my house to the dealership. Total distance was 17.3 miles. Since Chrysler was covering the first 17, I should only have been charged for the one mile over. I called back to request a refund. After being placed on hold several times while an employee allegedly spoke with her supervisor, I was told they use a different GPS system and they are showing it is 21 miles away. I told them I disagreed with their assessment, but they should at least refund me the difference between the 11 miles they charged and the 4 they claim they were owed. After another hold, they agreed to refund me 6 miles. I tried to argue the logic that the difference between the 11 they charged and the 4 they claimed was 7, not 6, but it was a dead end. When I told them I would dispute the charge on my credit card they threatened to go take my car from the dealership and impound it for lack of payment. They made sure to tell me that would result in "significant" additional costs. UPDATE: APT has refunded the full amount. Thank you to "Karen" from APT and the BBB for working a resolution. read more

My car broke down on I-70 and I was completely stranded on the shoulder of a very busy off ramp. My insurance company arranged for APT to tow my truck to my repair shop about 16 miles away. My hero, KIRK, showed up about 20 minutes early and he couldn't have been more polite and helpful. He talked me through the whole process and explained what he was doing with my car every step of the way. My truck was having trouble getting out of gear to load onto the flatbed and he quickly figured out a workaround to make it happen. He was truly my knight in shining armor this weekend! read more

Doug at APT took amazing care of my family. I was in a car accident with my husband and puppy. Doug let me and my pup sit in the warm cab while he hooked up the car. He then drove us home and helped us unload the car. I wish I could give more than 5 stars. read more

Called for a tow and was quoted one price. Upon arrival, the driver's boss told him that the price was $30 more than originally quoted. Ended up being charged $10 more, but that shouldn't have been the case. I wouldn't recommend. read more

Terrible These guys were called by DPD when I hit a guardrail I asked to have the car towed directly to the body shop the driver told me my insurance wouldn't pay for that (not true) when my insurance called to get the car 1 hr later they said they would not release the car until I came down in person and brought an ID and registration I did that and was treated in the most unprofessional manner and the "form" I was forced to fill out resembled something made up on a big chief notebook and they had dropped the car in an unfenced dirt field a block away totally unlocked and unsecured when my insurance company called to come get the car they demanded an authorization from them and claimed their fax was broken and they could only receive it hand delivered This is about as Fly by night of a company as there is. I will be amazed if there is a stereo in my car when the insurance finally picks it up Avoid these jokers at all costs. read more

I had my Jeep towed due to mechanical problems after a long day of 4 wheeling in the mountains. I called AAA and APT was the service they sent. We were heading out to dinner, so I didn't accompany the driver (or my precious Jeep) to my house where it was being towed. The guy was great. He was friendly, knowledgable and delivered my Jeep exactly where I asked him to. I couldn't have asked for better service. I have dealt with other services through AAA and this one was by far the best. To all those who don't get stellar service all the time, well, maybe you need to consider your attitude towards them when considering the service you get. As the old saying goes... you get more flies with honey. Thanks Gary from APT!! read more

Ripoff Artists!!! We parked our car in a Safeway parking lot on a day we were moving out and was there overnight. We talked to the management and they said it would be fine. The next day we went back to pick it up and it was gone!! we went into Safeway and they told us they didn't authorize a tow so it wasn't them who towed it. First we called Lakewood Police to see if they had any word on it. They told us no company and reported towing it. State law says they have to tell the police within an hour of towing it. So then We called their tow company which was APT and they said yeah they had it and Safeway authorized it. We knew that was a lie. We went down to the tow yard and asked how much it was gonna cost. $350 for the tow and 1 day in the yard. Bull crap!! they towed it 30 miles! So we asked if we could get our kids clothes out of it. They said not without giving them the money or the title!! I think not!! So we called cops back and they told us we could get our stuff with a release form. So a few days later we went back down and they told us it was $610 since it had been there 5 days he said go ahead and make it 6 days. Anyways we still haven't been able to get it our or our stuff because they said they wont let us have it without the money. Never let yourself get used by these people!!! read more

My car was towed to this place after an accident. They searched through the vehicle and left it trashed.

Avoid. APT was sent via my roadside assistance plan. APT refused to take me with my service dog (stating the refusal multiple times), who I rely on for mobility assistance and mitigation of my PTSD dissociative states and anxiety. They left me stranded, late at night, in sub-freezing temperatures, in an unsafe neighborhood where there had been a drug related homicide just a block from where I was a few weeks prior. I ended up having to call the police, who gave me a ride home. I am currently working to obtain the audio of the call I was having with my roadside assistance at the time of the abandonment, as it verifies all I've said, rather than the false claims APT has made as to why I was abandoned. I was very distraught and had the worst panic attack I've experienced in a very long time because of all of this. I ended up curling up in the back seat of my car with my dog for warmth from his body heat until the police arrived. read more

Someone hit my car, so their insurance paid for this towing. I do not know the price, but the service was great! I made a reservation through the body shop yesterday afternoon for 8am. I called at about 7:45 to make sure they'd still come at 8, and they said the driver was already on his way. The guy was right on time, and kindly helped me to haul a big box out of my car into the rental car. read more

Robert at APT Towing made our whole "car stalled on the side of the highway at rush hour" a much better experience. He showed up early, explained everything, helped get us to the right spot, and took great care of our car. Couldn't have asked for better. Thank you, Robert & APT! read more

Every employee (from the drivers to the clerks) and the owner, Karen Fischer is rude, scandalous and untruthful. I had my car towed from an accident scene with minor damage on a Saturday night. I didn't know what repair shop I wanted to use until I spoke with my insurance company. Their driver assured me that when I knew what shop I wanted to use, I could simply request that they tow the vehicle to said shop (another paying job for them). When the time came to actually have the vehicle relocated, the unprofessional person answering the phone would only demand that I go there in person with my id and proof of ownership to get the vehicle 'released'. Their tow yard is in Montebello and I live on the other side of town. When I asked if there was another way (to fax or e-mail my id & proof of ownership), my request was met with indifference and hostility. (keep in mind, they had my car, so I had no transportation) I reviewed the 'contract' I'd signed with them, nowhere did it state that I had to show up in person to have my car 'released'. If I had known what a hassle it would have been, I would have the car towed to my home or any other location than their shop (where they also get to charge a daily storage fee) and had my car held hostage. Their treatment of me made the already stressful experience of having a car accident even more difficult. DO NOT USE! read more

I locked my keys in my car and APT was the most affordable, professional, and flexible company I called. I was very happy with the service. The driver was courteous, helpful, professional, and made the whole experience a good one. I would absolutely recommend them. read more

My folks were in an accident January 2015. APT was there. My folks had a GPS, A knife, some boxes of personal items they were bringing back from there old house. My dad was 82 and mom was 72 at the time. Both had serious injuries. Denver PD verified contents then released to APT. When relatives went to retrieve the personal items the next day the knife, GPS and other items were gone. It is obvious that an employee took them. Usual practice for APT. I worked towing for many years in Denver in the 80's. APT was then called C&C (Carelli & Carelli). They had the city tow contract for Denver county. They were convicted of fraud, double billing, theft and so one. They were also caught charging 3-4 times the usual rate to insurance companies on accidents. They then changed their name to All Pro Towing, then again as APT. We in the industry knew the trucks, and drivers, so we knew nothing changed but the name. Nothing about their operation has changed. Denver PD was notified about the theft, but nothing was done. I contacted the call taker. she was rude, and belligerent. When I mentioned all I knew about their past and their old names, she really got excited and hung up. Not all their drivers are criminals, but they do have a bunch. They have a history of corrupt behavior, I would hope no one would ever use them. There are reputable companies out there, APT is not one of them. read more

This was the worst towing experience I've ever had. To begin with the woman at dispatch had the worst attitude I've ever experienced. She shouldn't be in the customer service industry because it's obvious she despises her job. I called to get an ETA because it was about 20 minutes after the quoted ETA, and the woman got pissy as said that the driver was gassing up and will be at my location soon. After another 15-20 minutes I called and again was given an attitude and told to hold on. She returned to the line and said they'd be to my location shortly with a very short tone as if it wasn't my right to know how long assistance was from me. When the tow truck driver arrived (old, bearded, fat guy) he had an attitude as well. He didn't even speak to me the whole trip. Not that I wanted to converse but it's all about providing customer service. Awkward silence and attitude was all I got with these people. Usually I would give a tip but this guy didn't earn anything from me. I would seriously advise you to go with another towing service. Incidentally I recently used another towing service that was professional and was the best experience I've ever had with a towing service. And that company was called Plueco Towing Inc. I highly recommend them. Thanks read more

They cannot tow an unlocked & unattended car, with the windows down, manual transmission and with 100' in front and 50' behind more than enough room to hook it up. Either they driver is an a***H*** or he never arrived at the car. In either case don't call them. read more

Terrible service. so incredibly rude, old haggard women in office is awful. DO YOURSELF A FAVOR, DO NOT USE APT TOWING! bunch of unhelpful rude people.. not to mention trashy. read more

I was set up with this company through my insurance company. They came 30 minutes before they were supposed to (I was at work 30 minutes away). They were rude on the phone, and called back again to see "where I was". When I got to my house (at exactly the beginning of the window I was given), the tow guy had vanished. When I called they said they "don't get paid for waiting" and that I would have to call again. They were rude, unprofessional, and unapologetic. I would NEVER call them again. read more

Predatory towing company! I watched them bring in 3 trucks to tow cars away from an event. They were in such a hurry to take these peoples cars and charge them maximum rates that the nearly ran over a family of four. read more

AAA sent APT Towing to rescue me when my car would not start. The driver arrived in about 45 minutes, less than the estimated wait time, and he was incredibly polite and helpful. After trying to jump the battery, he loaded my car on his truck and drove me and my car home. When we got to my house, he actually placed the car in the driveway, which was a tremendous help. Even though the driving conditions were challenging due to snow and ice, I felt safe riding in the truck. He was very courteous and professional. I will be informing his company and AAA of his helpfulness and consideration. read more

Had to have spare tire on my car, call aaa they sent apt. there in about 30 min or 40 min .. Dan changed tire .. needs a new jack, his he had to use a allen wrench to lower car . read more

Horrible customer service! Very rude and they do not care about your vehicle or if you need anything in it! They won't let you empty your car in less you pay them! They are contracted for wrecks and don't have consent to take your vehicle and they do not properly inform you! read more

Awful! Awful! The worst EVER!!!! Slow. Unreliable. Rude. Disrespectful. Unprofessional. The office help are very poorly trained. Don't expect anything better from management (especially Karen) because their management skills are VERY low level. We have been forced to endure trying to work with their service 3 times. Each time worse than the other. Please save yourself the agony of expecting good service from them. The drivers are good and courteous but getting past the HORRIBLE office workers is a NIGHTMARE! They do not deserve ANY Stars. Zero. Awful company!!! read more

I was not allowed to call the towing I have through my insurance company. The insurance carrier of the guy who hit me will only pay for 1 week of storage and when I was upset that I would have to travel such a distance to sign paperwork the receptionist was HORRIBLE! Any business who would employ a woman who would be so unprofessional and rude makes me very concerned about their other business practices. To be so snotty when dealing with people who have been hurt and lost something important to them is disgusting. read more

Set up an emergency tow through my insurance and within 20 minutes (45 minutes earlier than expected) Robert had arrived. 10 minutes later my truck was loaded on the flatbed and me and woof woof were 'in tow'. Thanks APT. read more

Summary: Misplaced the car, unable to get any info for over 16 hours after pick up, yelled at, sworn at, hung up on twice while being yelled at. But the original dispatch experience was very good and the driver was nice. Insurance forwarded out call to APT after it broke down, so I don't know their pricing. The Good: I got a text from them with a contact number and to confirm the pick up, which was great. I called and asked if I could change the destination and the dispatcher was friendly and helpful. The driver picked up the car and delivered it to the correct address very quickly after the calls this morning, and I was told he was very nice. The Bad: 3.5 hours after the scheduled pick up time the car hadn't been dropped off, and when I called APT I was told there was no record of the tow and no way to find out where the car was until after 8:00 the next day (12 hours from the call, 16 hours after they picked up the car). The business where the car had died confirmed that the car had been picked up at the time APT had given, though, so we just didn't know where it ended up. I called at 8:00 and was told the person I needed to speak with would be there between 8 and 8:30, so I called at 8:20. I explained that I was trying to track down the car and was transferred to a man who told me that the car had been dropped off on a street that is about 10 blocks away from the requested location. When I asked for the address and if the car had been locked he got angry and said he didn't know, that his driver did. I apologized and said I was frustrated but not trying to take it out on him and asked if he could find out and get back to me, he repeated his statement, I apologized again and repeated my request but at that point a woman started yelling at me. I said I wasn't sure why he had passed the phone and explained what I was looking for. When she kept yelling about how I thought I didn't make mistakes not everyone is perfect "like you" and I said that I didn't need her attitude (I know, it wasn't nice), that I know everyone makes mistakes, but I needed find out what happened with the car. She yelled that she didn't need my sh*t and hung up. I called back and asked if she could help me and she yelled more and hung up again. I called back again and asked where were they towing the car, a man said 'where you told us to' but wouldn't confirm which address. Overall I think I apologized at least 10 times for being frustrated but I didn't yell, call names, or get personal. I was yelled at, sworn at, hung up on twice, and had a lot of rude things yelled at me (not to mention that I never got an apology for leaving the car unlocked with keys inside on a random street overnight. A simple 'sorry, we messed up' would have gone a long way.). So 2 stars because the dispatcher I first spoke with was great, as was the driver when the car was delivered to the right location, but other than that this was a very stressful and unpleasant experience. read more

remove all if your valuables if you even come in contact with this company. my airpods and $4 were stolen. beware and never use this company. beware!!! read more

APT is by far the worst towing company in Denver and needs to be shut down. They do not follow Colorado P.U.C. regulations. They over charge on their rates. They have really nice trucks because they buy parking lots and rent them to businesses that way they can tow any car the second they see you leave the parking lot without utilizing the business that rents the parking lot. Gene, the owner, will inspect tow trucks that tow cars out of his lot. If he finds something that fails inspection, he contacts the P.U.C. and reports it, which is also against the law. As he is not a state patrol officer. All in all, it is best to avoid this company at all costs. read more

Do NOT USE - SCAMMERS!!! My son was in an accident Friday, I met him on the scene APT towing came and since I hadn't spoken to my insurance and wasn't sure where to have it towed the driver suggested they take it back to their lot. I agreed. DO NOT LET THIS HAPPEN TO YOU. On Sunday I drove 25 miles to sign the towing release allowing them to allow my vehicle to be transported to a repair shot. In spite of the 24x7 hours as advertised they are closed Sunday (sort of) Someone was there, but said he boss was out so she couldn't do anything. My insurance adjuster and I conferenced them on a call Monday morning and they indicated they would not accept a fax/email release and instructed me to come down with the registration and my drivers license. I did so two hours later. However, my husband is on the registration, I am named on the insurance, the one who signed allowing them to tow it Friday, our addresses match and my husband (who travels ) called. APT towing refused to release my car indicating he needed to be there in person. My son and I asked if we could retrieve something out of our vehicle, they refused us access to our vehicle even though I signed to ALLOW them to tow it. Further, the tow truck driver remembered us and said hello. They treated us horribly, are unprofessional and it pains me to have to pay them for the service . USE ANYONE BUT APT. read more

This is the first negative review I have ever written. I don't like to affect small businesses when everyone can have an off day. However, my experience with this company and KAREN specifically got me so worked up I decided to share. Car broke down, needed a tow. They told me 1 hour to 1.5 hrs. I had to work so went back to the office. 15 minutes later they called said they were pulling up. I explained I would leave immediately and that I was 15 min away. It was 10 minutes later when Karen called me again. I explained it was 4pm on a Friday and traffic is bad I was about 5 blocks away. She proceeded to speak to me so rudely explaining that they don't get paid to wait he will be leaving in 5 minutes, I said I understood I will definitely be there in 5. She called about 2 minutes later, super super rude and cutting me off every time I went to speak. I said we are just about to come around the corner, she's like, you just said that 5 minutes ago, I said it was literally 1 minute and half min ago I'm looking at the call log, she was yelling at me when I started to say 'ma'am you are so rude, you told me at least an hour and then pulled up 15 minutes later so I immediately left work', but I couldn't get it out, she SCREAMED at me 'you'll have to call back and set up something else' and hung up. About a minute later we pulled up and no one was there. You're such a bee-yatch Karen. Ugh... get a new job if you're so miserable. You're awful energy really put a damper on my day. BOO! BOOOOOOOO to Karen and APT Towing!! read more

Our truck broke down this afternoon(saturday), so we called AAA and they sent Bill from APT, who they said would be there in one hour and was actually a little early. He was very courteous and professional, thank you Bill, you made a stressful situation a little less stressful! read more

This company is a totally shady company. Never EVER EVER USE THEM. THIS COMPANY IS A SCAM. I accidentally parked in parking lot in uptown Denver at 17th and Clarkson to go out with people, there was one lousy small ass sign that was very hard to read. Later that night when I went to get my car, my car had been towed. After some people and I searched after midnight the parking lot for about a half hour we finally found a small sign saying you could be towed if parking in the parking lot. I called the service they said they had my car I explained to them I had never parked there before and had no idea you could be towed. They said whatever and I asked what I had to do to get my car, it would be $176.75 CASH ONLY. So I went the next morning to retrieve my car and they oops didn't mention that it was cash only and after midnight they keep raising the price. Now this morning it was $200.00 FU***** Bas*****. This company won't budge and are a bunch of deadbeat really shady people. NEVER EVER EVER USE THIS COMPANY FOR ANYTHING. If you get towed I didn't but I was thinking maybe call the police when trying to retrieve your vehicle to have the police help you out. read more

DO NOT USE THIS COMPANY AAA Sent them to give us a tow , they didn't follow protocol to call us 15 min before arrival which is fine because we were there before arrival time that AAA gave us they proceeded to cancel are call because they didn't see us there (first lie) then they said they couldn't come back keep in mind we called 5 minutes within arrival time they say they were back at there shop which is across town approximately 40 minutes away (2nd lie) after calling the receptionist was extremely rude and hung up on me twice when we asked for a manager he was also rude and hung up on my husband another 5 times when we called him out on his lies . Do not use them if anyone else has had this experience I recommended they call AAA so they take them off tow calls it's unacceptable that we still have to deal with people like this no business manners and customer service skills. No one should be treated like that. read more