These folks know what customer service means! We called with a problem on the afternoon of…read more3/17/22, by 5 pm our hot tub was fixed, THE SAME DAY! Our problem was fixed within 3 hours of our call, now that is impressive. We purchased our hot tub from Northwest Spa & Pool, it was delivered & set sometime around Christmas of 2017, it was still under warranty so the service call cost us nothing! This is our second Jacuzzi hot tub in 16 years, I can only think of 3 problems over all those years + we have had incredible service both here in Spokane & Elko Nevada. Jacuzzi's are that well made & nothing moves water like it! If your looking for hot tub, buy a Jacuzzi. If your in the Inland Empire buy from Northwest Spa & Pool. Awesome customer service in an era where customer service is only a memory. Robert Berning Spokane, WA

I shopped in the store on Friday afternoon and the hot tub I bought was delivered on Tuesday. This…read moreis the second hot tub I have bought from Mark. He sold me one for my last house 14 years ago. It was delivered and set up by James and Preston. They moved it into the right spot and leveled it expertly. James was very helpful in my understanding the operation and care of my new tub.

These people are both passionate and very informed about all things spas. We received great…read moreassistance and quite an education about a spa that we took over from previous owners. They knew the part we needed and had plenty in stock. And wow, what a huge display of spas! The two people who helped us were very friendly and helpful. Great place to get a spa and support!

We bought our Arctic Spa almost 3 years ago and we've been very happy with it. This week we…read morescheduled a service call. The technician, Collin came out, identified the issue and was able to fix it on the spot. He also answered some questions that we had and went above and beyond as well. I'd highly recommend Arctic Spas Spokane if you're looking for a quality spa, friendly customer service along with knowledgeable and competent staff.

Mark was wonderful as a Salesman. Then James accord and his…read moreworker showed up today. They were early and efficient. Did a wonderful job. I had my spa filled and hooked up by noon. Great guys!! Job well done.

Brian was very knowledgable and helpful in the selection of our hot tub. The installation process…read morewas timely and excellent. James provided a helpful introduction to the maintainance our new hot tub. Unfortunately, four jets did not work upon start up of our brand new tub. Diagnosis, communication and servicing of this problem has been slow. After 8 weeks, we are still awaiting the completion of our repair.

scheduled a pool service. Jason arrived on time, was super knowledgable and helped me…read moretremendously. (I had also ordered a robotic pool cleaner, which he determined would not work with the dimensions of my pool, so offered a viable alternative). In all I couldn't be happier with his service.

Alway helpful and courteous . They keep our spa perfectly balanced. Couldn't be happier with the…read morepurchase and continued support.

I visited this gym while on vacation in Spokane Valley. Awesome experience. I went with my sister…read morewho is a member and they made the process very easy to go all week. Large facility with a glute room! I used the Cage area a lot and the upstairs TRX straps. Friendly staff and definitely recommend for Spokane residents and also travelers.

I called ahead and said I was going to be about 10 minutes late for a physical trainer appointment…read moreand they did not say anything about that it's only half hour long maybe you would like to reschedule it?Instead they let me show up and then I asked if I need to change or not and the lady says yeah go ahead I'll let her know you're here and then I go change come back takes me 5 minutes more so it's 15 minutes in then I stand around the front desk waiting for this trainer to show up and the lady is busy stocking the cooler & doesn't pay any attention to me and doesn't tell me where I need to go or anything and apparently she never told the trainer I was there so she was in her office waiting for me but nobody told me where her office was to go there until after I used up my appointment time. So when I finally get back there to talk to her and begin my appointment, at long last, the lady acts like she could care less and says well we have 9 minutes she said like with an attitude of total indifference. I asked if she had an appointment immediately after mine? She says "that's how I work" and her tone was still very uninterested in the fact that I just stopped everything I was doing to come down here, changed my clothes, etc.. She just chews her gum and looked at me like I can't event find the word for how disrespected it made me feel.. yeah I would not recommend Eva to be your physical trainer

I purchased a sauna from Pool World central (Chelsea) in the middle of June and had delivery…read morescheduled for the 1st week of July. An incomplete delivery was made and the prepurchased accessories not delivered or installed. I spoke with her and she promised she would look into it and have it sent out and installed. A week later I am still waiting for a return call or delivery of missing items. I had misgivings from purchasing from her from the beginning but the product (Tylo) was exactly what I had searched for and ended up making the purchase in full without financing. I regret dealing with her and should have gone with a different vendor or potentially different product.

So I bought a house in aug 2016 which had a pool. It was a scary exciting moment. This pool has…read morehad many years of use so I've had a few fixes and Samantha and team have done everything possible to assist me. I've rebuilt the pump. The old pump finally gave up and Samantha found me a better pump for my pool which has no issues now. Much more cost effective to run. I'm so happy with it. A little while ago decided to catch pool worlds specials on a new caldera spa. This spa came with a smart top and step. The top had an issue and Samantha did everything in her power to fix it. That being said my pool and tub run seamlessly and look and smell great. Always available for free water testing. I now just bring in water to chat with the staff that have become friend due to the hard work in customers service for me. I want to thank them for making having a pool and tub very little effort and cost. I strongly suggest this company. They have top parts and staff. When it comes to water at your house you shouldn't cut corners.

Country Homes Power has been AMAZING. We had a 19+ year old hot tub that needed to be replaced…read more We started at the fair grounds just to look and there was only one company (not local). I think the their hot tubs were on sale, but the staff were pushy, wanted a $100 deposit while we thought about it, wanted to deliver on Monday and then they were off to the next city/state and said everything would be fine, don't worry about getting it there, it will fit, electrical is good (felt as though they would say anything to just make a sell). We went to Country Holmes Power (also had an weekend event and they are local) and we were met by Garth. Garth acknowledged and spoke to my wife and I, but also our sons, who were with us that Saturday. Garth was not pushy, showed us their inventory and explained different tubs and care systems (O-care). We left that Saturday with no purchase and no commitment, just Garth thanking me and my family for stopping by and if we had any questions to reach out. The next week I called to set up for a free home consultation/inspection for removal of old, delivery of new and ensure electrical was good. I met James who came out and inspected the back yard, measured between gates, measured between ground and eve clearance, talked about which way we wanted the new tub facing...just very thorough and detailed. There was some questions regarding electrical at first. I then started working with Nik (Garth was on vacation) and Nik stepped in, answered all my questions, looked into answers he didn't know and got back to me and gave me time to think and talk with my wife without pressure. We also worked with Brian regarding financing options, he gave a print out of options and possibility's. My wife and I decided on a hot tub and were ready to move forward. We had a delivery date scheduled but due to the Spokane Fires I had to put it on pause. They were more than patient and waited for me to call them once we were ready. James and Nik delivered our new hot tub, help get it set up the way we wanted, installed the lift/cover, explained maintenance care and answered every questions I had. I did not feel like they were in a hurry and ready to get to the next job, they care about their customer and making sure they are happy. I normally do not write reviews but I should more often as I appreciate the information I get when looking at a company or product. I give Country Homes Power, Garth, Nik, James and Brian all 5 stars. From start to finish they were not pushy, answered all my questions, and I really feel they put in a ton of effort to make sure I was happy and satisfied. My entire experience was extremely positive, I will continue to use them and reach out to these four gentleman and I would recommend them to friends and family. Thank you Country Homes Power for the positive experience and for our new hot tub to enjoy! Jason

James and Preston arrived on site to deliver my hot tub. They worked with me to move things out of…read morethe way because I purchased a tub that was a top too big for the area that I needed to put it in, but we got it in there safely with no issues, they helped me set everything up and explained everything thoroughly on how to maintain and care for the hot tub. Also, Brian at the northside store has been exceptionally helpful and this entire process when I purchased the tub from the county fair everything from financing to delivery has been exceptional.

In the 3 months since I bought my hot tub I've only missed two days. I love my hot tub! Mostly I…read moreuse it to relax before sleep but it is also great at restoring sore muscles after a hard work out. The top is the most convenient I've ever seen--in two parts it just folds down to cover the tub. Ken , the owner, was easy to work with and so was his son (who delivered and set it up). I LOVE MY HOTTUB!

From the owner: Eco-Spa makes the most durable and efficient hot tubs with the life-time warranty hard cover that…read moreis so easy to open and close. Tubs can run on either 120v or 240v. Tubs do not need a special pad to sit on. Made in the USA

Thanks to Gibson Nursery for the outstanding customer service! We came in to explore landscaping…read moreoptions before starting with our contractor, and Joel was incredibly helpful--offering great advice along with several cost-saving suggestions for our project. We also found a beautiful house-number stone and a lit'le bear statue for the entrance to our driveway. A huge shout-out to Joel and Tua for all their help! We Highly recommend Gibson Nursery.

We redid our front yard this year and needed help with everything from sod to trees and all the…read moreplants in between. The people couldn't have been more helpful with their advise and direction to make our yard a tremendous success. Don't get overwhelmed, ask for help! There are so many options and you won't hurt their feelings if they suggest something and it's not for you, just be honest and they will keep searching for the right thing for you!