My parents have been using this company since their pool was built 42 years ago. My parents are now…read morein their 80s. They use them to open and close the pool in the spring and fall. Last year and this year they have charged an exorbitant cost to open and close the pool. Not only that but the cover was left in a heap by their picnic table! They charged for 2.33 hours, 2 men with a final cost of 739.00!! Definitely looking elsewhere.

I had used this company's service for more than 15 years, but I was more than disappointed this…read moreyear (2022). We have an indoor pool that is covered and requires little maintenance. We have Pool World come in every summer to vacuum, scrub, balance chemicals, and so forth so we can use it. Two weeks after that service this year, the silt was so heavy on the pool floor, both in the shallow and the deep end, that we were reluctant to swim and stir up the stuff. I called Pool World and asked for a complimentary service visit to make it right. No way, the manager Brenda told me. She would not budge. I will be shopping for a different pool service in the years to come.

These folks know what customer service means! We called with a problem on the afternoon of…read more3/17/22, by 5 pm our hot tub was fixed, THE SAME DAY! Our problem was fixed within 3 hours of our call, now that is impressive. We purchased our hot tub from Northwest Spa & Pool, it was delivered & set sometime around Christmas of 2017, it was still under warranty so the service call cost us nothing! This is our second Jacuzzi hot tub in 16 years, I can only think of 3 problems over all those years + we have had incredible service both here in Spokane & Elko Nevada. Jacuzzi's are that well made & nothing moves water like it! If your looking for hot tub, buy a Jacuzzi. If your in the Inland Empire buy from Northwest Spa & Pool. Awesome customer service in an era where customer service is only a memory. Robert Berning Spokane, WA

I shopped in the store on Friday afternoon and the hot tub I bought was delivered on Tuesday. This…read moreis the second hot tub I have bought from Mark. He sold me one for my last house 14 years ago. It was delivered and set up by James and Preston. They moved it into the right spot and leveled it expertly. James was very helpful in my understanding the operation and care of my new tub.

These people are both passionate and very informed about all things spas. We received great…read moreassistance and quite an education about a spa that we took over from previous owners. They knew the part we needed and had plenty in stock. And wow, what a huge display of spas! The two people who helped us were very friendly and helpful. Great place to get a spa and support!

We bought our Arctic Spa almost 3 years ago and we've been very happy with it. This week we…read morescheduled a service call. The technician, Collin came out, identified the issue and was able to fix it on the spot. He also answered some questions that we had and went above and beyond as well. I'd highly recommend Arctic Spas Spokane if you're looking for a quality spa, friendly customer service along with knowledgeable and competent staff.

Brandon provides excellent service. Spa retailer was telling me I needed a new panel. Brandon…read morerepaired it in one day for a fraction of the price. Highly recommended!!

So grateful to find you again Brandon. As usual you were more than helpful and willing to walk me…read morethrough what was wrong with my spa, your diagnoses was spot on and and I was able to pick up the parts from you and repair it myself in less than an hour. Many thanks go your way!!!!!!! Harry

We have seen quite a few ads on TV lately regarding the Tuff Spa with a hardcover lid and inquired…read morefor additional information. The website does give the Spokane location but no information on hours etc. so we filled out the contact card and the dealer Michael responded and left a VM with the hours. We stopped by last Friday to take a look and the business is in a small plaza with NO SIGN to identify that they are there. You walk in and the salesperson Michael was nice a did greet us. We were sincerely interested and decided to move forward with possibly purchasing a 2 person spa. Now keep in mind that all the sales mention Spa's starting at $2995. Everything is an add on and of course we got the talk about how the sales price can end tomorrow, which was fine. My husband and I decided to move forward and completed the sale paperwork. We decided on possibly financing it but had to wait for a decision from the company on terms etc until Monday. Over the weekend we did some additional research and the reviews we found online warned about issues and the fact the parts and labor warranty was only 1 year. So we became concerned. On Monday we received a tentative finance approval but NO TERMS were listed and lots of documents such as bank statements, paystubs, etc being requested??? After my husband and I talked that same evening we decided to look around some more and find something with a little better reviews, etc. When I emailed back our concerns and that we were not going to move forward the salesperson responded unprofessionally and very snippy in stead of maybe trying to save the sale. This made our decision not to purchase a Tuff Spa. The setup is pretty unprofessional to include the location with no signs. Buyer beware.

In the 3 months since I bought my hot tub I've only missed two days. I love my hot tub! Mostly I…read moreuse it to relax before sleep but it is also great at restoring sore muscles after a hard work out. The top is the most convenient I've ever seen--in two parts it just folds down to cover the tub. Ken , the owner, was easy to work with and so was his son (who delivered and set it up). I LOVE MY HOTTUB!

From the owner: Eco-Spa makes the most durable and efficient hot tubs with the life-time warranty hard cover that…read moreis so easy to open and close. Tubs can run on either 120v or 240v. Tubs do not need a special pad to sit on. Made in the USA

For years I came in to just look and kept coming back. Then I finally saved up enough to get my…read moreswim spa. So glad I used Jeff and hi crew. Everything went smooth for delivery. I noticed a bad review from someone wanting quality spas to fix every issue with items that had nothing to do with buying a spa! Do your research and higher a contractor to level your deck or concrete pad, not spa companies fault you didn't have that ready before they arrived. Sounded to me like a bad customer leaving a bad review. I feel sorry for Jeff and his crew having to deal with bad customers. Again Jeff and his spa crew do great work.

I've tried 2 times to get a repair person out to work on a leak in my hot tub plumbing. Once I left…read morea message and was assured someone would call back to set up a service time. Second time I talked to someone who set up a service time and nobody showed up or called to cancel.

Excellent customer service! From the first phone call to getting our spa serviced. Kyle has been…read moreamazing! Knowledge and experienced. I highly recommend!

I wanted to get a hot tub for.. well since I was a kid. I got a wild hair one day after getting…read moreinto my first house and dropped into Home Environments Stoves and Spas. I apologize for not remembering names here, but the owners son was who helped me primarily. The service was excellent and I decided to pull the trigger several days later, they even let me have the floor model I fell in love with. The main thing I was dreading was the added expense of the installation, for some reason. Well the owner came out and delivered/installed it himself for next to nothing, I was blown away! The hot tub is still running strong, but if I ever have any issues with it I will not hesitate to call, knowing they'll get me taken care of.