SCAM ALERT: Purchased the intro offer to give company a try:…read more1) never received the free case of water - claimed the driver forget and would redeliver 2) never received my deposit back for 4 returned btl's after deciding to not Re-order 3) never received a return call after leaving 2 messages with "Tina" Overall- not a trustworthy or reliable company. Would NOT recommend

AFSW took over our route for Berkshire Springs when they were having constant issues with delivery…read morein our area. We love the taste of the water, so I'm glad we held out through the trouble because delivery has been rock solid since the switch to AFSW (it's still Berkshire Springs water). Can't recommend them highly enough. We always get a call the day before asking how many bottles we need, and they've never failed to show when they say they will. If you've tried other bottled water home delivery companies, you know this is half the challenge. A+++

If I could leave a review with no stars, I would…read more My recently widowed 83-year old mother's tank ran out of oil, even though she was on automatic delivery. The company refused to deliver any oil to the house because they said the tank needs to be replaced soon. However, they never told us that automatic deliveries would stop, leaving my mother without heat or hot water. There are not even any spots of oil under the tank. When we tried to call Fortin and address the situation, we spoke with Amber, who was condescending and argumentative throughout the phone call. She claimed that the work ticket from their technician informed us of the delivery stoppage. We found the ticket, which made no mention of stopping deliveries. We tried to explain to Amber but she refused to discuss it any further because we were not on the account. She then informed us that she was voiding the service contract for the house. This is horrendous customer service, especially to a senior citizen who has been a loyal customer for years. If this is the way they treat established customers, I would steer clear of them !! P.S. Their hold music has ads that identify the company as John's Petroleum, so we're not even sure which company is which.

All I can say is, I don't really do reviews but I needed air-conditioning help and fortin petroleum…read morecame was on the ball stayed here until they were satisfied with the problem i was having was completed. JB fortin did a outstanding job. Could not be happier. Nice and cool.

We had a very pleasant experience with Dave from Aqua IQ. He educated us on filtered/purified…read morewater and we switched from Poland spring water delivery to Aqua IQ. It has been six months since the installation and we're enjoying the water immensely. Now that it has been six months, I reached out again and he was very helpful with changing the filters. I would recommend him and this company wholeheartedly.

From the owner: We combine years of experience with innovative design to create a fully customized,…read morestate-of-the-art, whole-house water treatment experience. Enjoy "better than bottled water quality" coming out of every faucet and fixture in your home. With Aqua iQ Whole-House water systems, you can expect completely customized, state-of-the-art water treatment technology, combined with intuitive features and innovative design. Our customized water treatment solutions are designed around you, your family and your home, and specifically address and treat the issues found within YOUR tap water. We don't sell, service or install anyone else's products or water treatment solutions and manufacture each water treatment system ourselves, to your water treatment specifications. Aqua iQ's multi-stage, residential water refiners brings state-of-the-art water refinement technology, along with all of its benefits, right into your home. Our system incorporates proprietary technology in a multi-stage refinement process, controlled by an exclusive electronic digital control valve, all in a filter-less system. Enjoy "better than bottled water quality" coming out of every faucet, fixture and appliance in your entire home.

This company is HORRIBLE. Do not waste your money. Buy your water yourself. They will never…read moredeliver the amount you ask for, and try to deliver only a few bottles so they can charge ridiculous prices for extra deliveries that are there errors. They are impossible to get on the phone, expect to wait over an hour to speak with someone every time you try to all and expect your order to be wrong (short) every time you order so they can overbill you. They do not deserve to be in business. Save your money and your sanity.

I have had crystal springs at my office for about 15 years,, at my home for a good 5 years,, they…read moreare impossible I have been trying to get equipment and empty bottles picked up Since Feb 8, 2025... 3 months later I call 2x a week and never get anything but false promises.. Each call wastes about 2 hours of my time... I have never had such a terrible experience with a company than what has happened to it in the last few months after years of being a good solid company

Okay. So we're a small biz in Manhattan that's been with Ready Refresh (Nestle) for over a decade,…read moreand we finally got fed up with repeated awful service and cancelled our account. The Poland Springs water by Nestle is good and I was reluctant to drop them for that reason, but enough is enough. How much lousy service can we put up with until it's time to say goodbye. BTW, Ready Refresh happily held the door on our way out instead of asking what they could do to keep our account! Look, we all make mistakes from time to time, so that's no problem, and we don't mind if Ready Refresh makes an occasional error, it's just that they got to the point in which they didn't care about their mistakes. They'd deliver the wrong order and then I'd spend weeks trying to straighten it out. The Ready Refresh driver absolutely refused to ring our buzzer or knock on the door, and instead left the delivery in the hallway, which meant we didn't have a chance to notify the driver that the order was wrong. The list goes on and on. My point is, we didn't want to switch but our hand was forced, and so far, so very, very good! Manhattan Water Company did EXACTLY what they said they would. Delivered the right amount of bottles on the right day in the right way. Their policies are extremely clear and we know where we stand. If we change our order less than 24-hours prior to a delivery or refuse a delivery, we're going to get charged a fee. Very fair! As long as we both play by the rules I think this is the beginning of a beautiful friendship. Oh, and most important: The water (which comes from the Catskills) tastes great! I was worried it wouldn't compare to Poland Springs but it does indeed taste as good. If that didn't work, none of the rest mattered. So we're happy and hoping to spend the next 10 to 20 years with MWC!

I highly recommend the Manhattan Water Company. I've been using them for about 4 years now at my…read moreapartment and have always had excellent customer service. The water tastes great! Marc is wonderful and responds quickly and is always able to accommodate my delivery requests the same week. I started with the Manhattan Water Company as a student and they delivered to my dorm room. When I moved out they picked up my water unit and set me up with a new unit in my apartment that I have been using ever since. I have only had 1 leaky bottle over 4 years and they were quick to replace it. The gentlemen who deliver the bottles are consistently excellent as well. (Shout out to Louis!) Thank you so much!

This is an online review, not a store review. SCAM ONLINE…read morePRICING Placed an order for a shower body, which was accepted and my card charged, only to be cancelled, with no explanation. When I phoned I was told cancellation was because of an online pricing "issue". When I asked what the price should be, they said, new price would be 3X higher! BEWARE OF THIS SCAM COMPANY

Second time here met with Debbie she was very pleasant nice friendly helpful experienced…read moreknowledgeable easy to talk to about my vision she spent time with me I didn't feel rushed while picking out all new faucets for my remodel project of my bathroom Thanks Joe the manager and Melissa general manager for setting me up with Debbie Feliciano and making sure everything went smoothly for me second time around and thanks Debbie your awesome keep up the good work was very nice to meet with you.