We are very happy with the work Blue Haven in Freeport, FL has done. We have built 3 custom pools,…read moreat 3 different houses, prior to working with Blue Haven and Blue Haven was the easiest to work with. We are very happy with the quality of work they provided. Deveid, our tile/travertine guy took his time and communicated with us every step of the way. He made sure we were happy with his work. Sean was our sales guy, who was laid back and easy to work with, not pushy. Morgan, in the office, guided us through the design process and picking out the things we wanted with great patience...we changed our minds on things and she was so graceful. Jaxon was our project manager and did a great job of showing up, confirming we were pleased with the work being done and getting things moving along, taken care of through it all. The pool looks beautiful and we are quite happy with the work they did and the people we worked with.

Blue Haven Pools & Spas is, without question, the worst company I have ever dealt with…read more I've built a 20,000-square-foot home and completed countless construction, renovation, and build-out projects over the years. I understand that delays can happen, but I have never experienced such poor communication, lack of accountability, and broken promises from any contractor. In June 2025, I paid a $48,600 deposit for a pool renovation. After signing the contract, I didn't hear from anyone for over a month. I repeatedly called and emailed before finally reaching someone, only to be told they couldn't start as originally promised. The project didn't begin until February 2026. My first project manager never provided a direct phone number--only an office extension where he was never available. For months, I left voicemail after voicemail and sent countless emails to him, the office staff, and the branch manager. Most of them went completely unanswered. Eventually, the branch manager contacted me to say my original project manager had left the company (or was fired). I was assigned a new project manager who at least answers his phone, but every conversation has been another promise with no follow-through. I still can't get firm dates or straightforward answers. To make matters worse, I was told I had to pay the remaining balance of the contract in full before the final phase of the project could be completed. I did exactly that over two weeks ago, and since then they've had a crew on-site only once. Back in February, I gave them a very reasonable completion deadline of July 1, giving them more than enough time to finish what is not a large or particularly complicated renovation. Instead, my project has sat completely idle for a combined total of at least two months. To make matters even worse, because of Blue Haven's repeated delays and poor project management, I was forced to spend another $2,000+ to upgrade the pool plaster simply so it could cure faster and be swimmable sooner. Because of these delays, I now have renters arriving and will likely have to let them stay free of charge because the pool is unusable. Instead of a finished renovation, I have a construction site. This company has shown a complete lack of professionalism, communication, scheduling, and customer service. I'm honestly shocked they're still in business.