They come when they say they will, do great work, price is excellent. If they can get to your tub…read morewhen you are not at home, no problem. The best!

The sales team was great. Collin answered all of our questions. Purchasing was easy. Then, kiss any…read morecustomer service you got goodbye. The delivery department is AWFUL. I waited a week like they told me to for someone from delivery to contact me. Nothing. I called and left messages. No response. I finally called the sales team and they reached out to delivery. They left early on Friday and nobody was there. Called back on Monday, and I was not scheduled. I was told. I was told my delivery date would be on a certain date/time. That's not scheduling. I had no say in the delivery. I made arrangements. The week before someone finally contacted me from delivery to ask me questions, then quickly tried to get off the phone, like I didn't have questions of my own. I was given no delivery window. Just told I was "penciled in" for that day and time. So you're now expected to waste an entire day sitting around waiting for people to hopefully show up. Nobody returns emails, answers the phone, returns messages, or even answers their direct phone lines. The only people you will reach is sales. And the most frustrating part, the sales team can communicate with them freely. Just not customers. Not the service I was looking for when you spend $11k on something. It's not even here yet and I already have buyers remorse. We were looking to purchase a sauna for a different place, but we will be going somewhere else to do that.

We purchased our Wellis hot tub in July from Oceanside and let me tell you it's amazing. We were a…read morelittle skeptical as we'd never heard of the brand, but apparently it's big in England, but boy we're we surprised. We had a Marquise at our old house and this tub blows it away. This tub is so well built and so powerful. In addition to the great hot tub, we had top quality service from John and Steve. John took good care of us when we purchased the tub, and Steve quickly took care of us and came out to the house when we thought there was an issue which ended up being user error :(. Although I was a bit embarrassed, Steve took the time to teach me about how the different nobs and motors work, and hopefully now we won't have to call them again. If you are in the market for a hot tub, Oceanside offers top quality tubs and AMAZING customer service. Thank you John and Steve!!!!

Steve and John are excellent people to do business with. I purchased a very high quality hot tub…read morefor a very reasonable price. I highly recommend them for your hot tub needs. It was a true pleasure and a great buying experience.

These guys are the best. They answer your calls, give you honest advice, call you back in a timely…read moremanner. Very professional. I tried to get service from the Sundance dealer in Merrimack and they said "no thanks". So I called Great Bay. Their guy Greg came out an fixed it in no time. Forget the guys in Merrimack and go with Great Bay.

Get this, we bought the low-end hot tub called Sundance Splash from Great Bay Spa last October…read more Over the summer I thought it was losing a little water due to the warm temps. Anyway, in November I finally figured out that it was dropping due to a leak. And when I called Great Bay I realized it was a one-year warranty and it was now one year and a month. If you want to see your electric bill go up even more, just wait until you have to add 50 degree water every few days! Oh well, good luck and be careful what you buy and how long the warranty is good for.

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

Rob, Chris and the rest of the counter techs are super helpful. They really know their stuff. The…read morestore is stocked with parts to back up what they sell. Love the free water testing. The only negative is they are not inexpensive.

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

company is a joke. Awful. don't buy from them. nothing but issues from day one. If you need…read moreanything done it's always a fight

Terrible service. The hot tub stopped working and they scheduled a repair but called the next day…read moresaying that they no longer fix hot tubs. This is a tub I bought from them and they had fixed several problems with it in the past. Mainely tubs fixed it nicely. I would use them for sales or service in the future.

After being repeatedly dissatisfied with another local, we'll-known pool company for opening and…read moreclosing my in-ground pool for the last 3 years, I decided to give Aqua Paradise a try. They opened my pool today as scheduled-first time that has happened. The previous company did not show on the scheduled date any of the three years I used them. I would get a call days later saying when they could reschedule. Both Chris and Kelvin, we're professional and extremely friendly. Far superior than what I have experienced with the other company. They offered suggestions of things I might want to consider, without trying to sell me their services or products. I had a couple questions that they answered without hesitation. If today is a good representation of what Aqua Paradise is about... I am sold and will continue to use them from now on! Happy to have finally found a company that I can trust!

I was warned but I tried to speak with them about pool cleaning and having it done. She asked if i…read morewas a customer i told her that we shop there but haven't done a cleaning before she stopped me before I could try and set anything up or tell her what we needed and told me they don't just do A cleaning only weekly customers and she recommended another place. which i called and they didn't know why i was told to call there for a pool cleaning. she was beyond rude to me and i won't be back.

After several years of poor service we can no longer it as we have given the. Many chances to…read morecorrect issues caused by lack of attention to detail. Example each year we have then open the pool. Each time they do we find a new leak not due to old equipment just lack of attention. This time we had then install a new filter and of course I walk into the pool shed to find a large puddle of water. Clearly they installed it but never checked to see if it was running properly. This is the typical type of service they give and to boot they are arrogant. Customers service is. It their strength. On top of that their prices are extremely high. One would expect better service for such high prices. The last straw was when they charged by credit card without my authorization. Apparently they kept an old copy of my number and pin and use that charge my account and explain to them that this was illegal and fraudulent and ended my service with him. Beware and I long-term partner in your pool service..

If they tell you 2-4 weeks lead time expect it to be more like 4 months and in the meantime don't…read moreexpect them to respond to your emails, voice mails, phone calls or otherwise. I finally ended up filing a complaint with the NH Better Business Bureau and the Maine Attorney General's Office. The worst customer service I have ever experienced. The cabinets are of decent quality, the price is just fair...you'll find a better experience with one of the box stores.

Helpful. Friendly. Flexible. I heard of UFD through a friend who's used them for dozens of…read moreprojects, and referred me to Jake for a modest kitchen cabinet project. Jake and the UFD team were incredibly helpful in thinking through different cabinet layouts and updating design proposals on the fly as different needs came up. In fact, given the modest nature of this particular kitchen remodel, it speaks volumes to the level of attention to detail UFD provide given there were undoubtedly far more expensive projects they were and could pursue at the time. If you have any experience in working with kitchen remodeling companies you already know the standard formula: buy a design app, find a wholesaler in China, and slap on a markup of 4-5x to cover your swanky retail showroom. For this very reason kitchen kitchen remodel companies run the gamut: from overpriced fly by night companies to churn and burn big box stores selling particle board cabinets stapled together or overpriced name brands paying for big box retail floor space to reach higher end customers who value the name of their cabinet over the name of the company actually getting those cabinets to them affordably and without damage. UFD takes the position that personalized service, support, and humility are the hallmark of a sustainable, local business. If you have stepped inside any of the alternative business models above, you will likely find their approach quite refreshing. In short, as a customer I can feel good about supporting a local business that's been around for 20+ years. That's something that does not happen by accident, but by ensuring customers have both a personalized kitchen design partner, as well as one that just happens to stock a near endless selection of cabinets in a low-overhead, no-frills warehouse.