Received the wrong item and I was not satisfied that they would not refund and assist with receiving the correct item. Buyer beware!

The best staff and service ! Derek and his team are amazing ! Purchased a hot tub and pool from them. From start to finish they were so professional, supported us every step of the way . Their installers were also great and professional. If you are thinking about making a purchase do not go anywhere else ! The support does not stop after the purchase. They respond and are available for all my questions! Going into the store you are greeted and treated by an entire knowledgeable and friendly staff. I can't say enough wonderful things about them ! read more

Rob, Chris and the rest of the counter techs are super helpful. They really know their stuff. The store is stocked with parts to back up what they sell. Love the free water testing. The only negative is they are not inexpensive. read more

I would highly recommend budget pools. They are professional, helpful and always available to help you and answer any questions. I also highly recommend Mike McGrath for installation. Mike also was professional and very helpful in answering any questions I had since this was my first experience with a pool. He came with his crew when he was expecting and called the day before to remind me, which I appreciated and found very helpful. Budget pools recommend 3 contract and I'm glad I picked Mike. read more

I needed a new pool liner for my above ground pool bought here. I was given the name of Craig Greene. He prefers texts. I texted . He said he'd be here Monday or Tuesday... no show, no text , no call. I texted again. He said he'd come the next Monday. Nothing No responses. Horrible business ethics. Won't do business with budget! read more

Budget Pools service center is remarkable. They are like a 'private detective' asking all the questions to insure the proper parts are provided. Never over sold! read more

Have had our pool for 30 years without any problems ... until last year. Budget Pools told us Soft Swim was replacing Baquacil, and sold us products that completely destroyed the clarity of our pool water. We spent 3x the amount we normally spend in a year to maintain our pool. And they still couldn't correct the problem. This year, we returned to them in March to check our filter, pump, etc. All was fine. Started up the cleaning process and again was troubled with excessively cloudy conditions. Already into the hole close to $200 with no change in conditions, we decided to go to a different pool store. Best thing we ever did! Our pool is now crystal clear thanks to someone who listened to our issues, made us feel like a valued customer, and completely cleared up our pool water within 2 visits! read more

This was the year we were finally going to get a pool. We had so many questions and I feel like we were calling there every day in the spring with a new concern I had. Everyone I encountered, and I mean everyone, was very knowledgeable and professional. They were able to answer all of my questions. There is a lot to organize when you put a pool in....the electrician, the pool installer, yada yada yada, but they reassure you that it will all turn out fine, and it did. It is a bit overwhelming learning how to take care of your new pool and filter, but everyone there is so great at explaining exactly what needs to be done. Everyone there is friendly-genuinly friendly, not slimy salesperson friendly, but honestly friendly. The store is very clean and fun, my kids love it there. They have lots of spas on display. It's nicely done. read more

Had the pool installed, just writing review now. All I can say is that the same professionalism and service that I got during the sell was the same I got from budget install sub contractor. Neat, fast and a great experience, the crew was missing a part and Tom came out from the store and gave it to the crew, he also gave us 4 new floating tubes for the trouble of the missed part which was not needed but greatly appreciated by my 4 kids! Great job budget pool !!!! read more

Budget pools is the best pool store I have ever been to and I have lived in three different countries. Cumulatively, I have been a pool owner for almost twenty years and the service I've received at Budget Pools is absolutely superb. Everyone working in the store is extremely friendly and approachable and the store itself is tremendously well kept, clean and organized. It is clear that there is a lot of care and dedication put into running this store and it is demonstrated across the board. Best pool service around! read more

This is my second Yelp review for this business. I am so pleased with the knowledge and customer service at Budget Pools. Mike has been so helpful and patient with all of our questions, and there are many as we are new spa owners!! :0) Lucky we found them and will surely continue to do business there!!! read more

I bought my pool from Budget back in 2004 and have been buying all my chemicals from them ever since. I still have all the original equipment (so you know it's quality) There is a focus there, it is something that most retailers lack-Customer Service. Everyone there is friendly, polite and professional. The guys who read over the water test results explain exactly what you need to do and here's something else.....they don't try to upsell you on chemicals you don't need! In the 9 years I have been going there I have never had a complaint. Even the guys that bring your purchase to the car (who does that anymore? Budget does) never complain even in the hottest of temps....and you'd be surprised how many people I've seen Not tip them?! I highly recommend budget!! read more

I've been going to Budget Pools for years and wouldn't go any place else! Some people complain for some reason about their pricing but the quality of the products and help you get is more than worth it!! read more

From the first time I visited Budget Pool about 6 years ago they have been extremely helpful. At the time being a new home owner with the first time owning a pool (that looked like a swamp) they took the time to walk me through every step to have success. I continue to drive about 15 miles to this store because of their customer service, knowledge and helpfulness. read more

This is hands down the best customer service you could ask for. They do whatever it takes to solve problems with your spa or pool! Water testing done as well, I just can't say enough about this company, and the service people who come to your property! Even calling to schedule service is comforting. Do yourself a favor, next time go to Budget Pool. read more

BUDGET POOLS other day i went to namco, which is just a little bit cheaper, looking for some parts they ran out of what i need and they were not to sure if they had it or not, so i went to budget pools just down the road 1/4 mile, they were closed for an hour i knocked on the door they open and sold me the part i needed, i thought that was great, it was a little over priced but i really needed it, so needless to say, i am going back to budget because they won my loyalty.....and i tend to be a loyal customer's by the way if you want to come over for a swim its okay jimmy read more

This is the place to go for personal, knowledgeable, PATIENT service. Budget's staff has helped me many a time in very frustrating new pool owner situations. It's important to bring a pool sample for the most efficient service. read more

I went to the store to look for a replacement for my existing pool. The service was good. Mike explained everything in full detail, however the pricing is thru the roof. You will pay at least 3x more for a pool than anywhere else. If you are looking for a reasonably priced pool and or accessories this is definitely not the place to go. Their chemicals are also way more expensive than all of the other stores. Unless cost means nothing I would highly recommend not going here. read more

I asked for a product. They had to special order it. I didn't realized until I got home and opened the package that they didn't give me what I asked for. They wouldn't return it, so I'm stuck with a large bag of pre-mixed vermiculite (not what I asked for) I will never use and I'm out over $40 (which is 20% more than they told me it would cost when I called to see if they had it). Gave 2 stars because the associate remained courteous when he was politely telling me to go pound sand and they're not going to return the product that I didn't ask for. Although he did throw in a little insult - "this is why I don't normally sell this to consumers" and asking how many pools I've built. I think that was supposed to be a dig at me, but I knew what I wanted (vermiculite), they failed to tell me all they offer is pre-mixed. read more

These guys are really great with customer service! I have to say that we left Crocker Sales SO disappointed at how we were treated looking for a spa. These guys are great! I'm afraid our decision to not buy a spa there is monetary and they only sell jacuzzi brand spas. But they could not have been nicer! They let us do a wet test, after hours, the same day we were looking. No appointment needed, whereas Crocker we would have to buy the spa first without ever trying it. If you are looking in the 7K and up price range, why wouldn't you come here and be treated great? Don't waste time with other guys. read more

Budget Pool ? I wouldn't call that! I would call it i"rip off pool"! I just bought a house and the previous owner bought a pool robot and had been at this stores for service before. My robot did not work so I brought it in for service . I put down $150. For service fee up front and paid $240 for the cost of the parts . Less than 2 was the robot did not work. I brought it in and immediate they wanted $150 for service fee before touching it! I think the problem could be new or old but the way they demanded money up front is so outrageous. I would be appreciative if they just take a look at my robot and tell me weather it worth it to fix or buy a new new one! It's principle ! I think they just care about money rather than helping their clients! read more

What a night-and-day difference from Surfside in Chelmsford. Budget is professional, friendly, proactive, and all-around top-notch. A real stand-out. read more

Been going to Budget for 7 years for supplies, routine pool items and the occasional panicked "WHAT DO I DO!!!" question. They are consistently AWESOME. Most helpful store that I have come across for pool advice and assistance. While you may pay a few more $ for accessories and supplies, it is so worth bc of their level of customer service. Merchants like Budget are far and few between - helpful and take pride in being so... Highly recommend! read more

The phone line is always busy and it's not that they're on the phone with a customer . I love budget pool the only place I go excellent service while you there, prices and expert pool water analysis you cannot beat read more

I have been going to budget pools since we put our pool up. They have been awesome at training me how to do everything that's needed to keep it open and safe. They are a great group of smart and professional employees. I wish all the companies I deal with were as good! read more

I have been going to Budget Pools for 3 years now and every time has been a great experience. There are other places close to my house but I drive the 30+ minutes because of their great customer service. I don't always know the correct "pool lingo" and they never make me feel stupid for not knowing what I'm doing. Every employee that has helped me has been patient, friendly and extremely knowledgeable about what they do. I highly recommend going to Budget for your pool needs! read more

Excellent customer service. Highly recommend Budget Pools.We arrived with parts from an old hot tub and were pleasantly surprised to find employees who knew exactly what we needed AND they were stocked with all that we needed. Will be regular customers from now on. read more

Have an above ground pool from the chain up the street. Switched over to Budget three years ago, their customer service is outstanding. They are always helpful and spot on. I especially like the individual attention given to each customer and the chemistry lab water analysis. For example, I had a green pool three years ago. The vendor up the street sold me hundreds of dollars worth of chemicals and equipment to solve the problem. No lab there, just dip sticks, I could do that myself. My pool remained green. After the lab analysis at Budget, they helped me solve the problem by correcting the imbalance in my pool water. Last week I went back to the vendor up the street to replace a skimmer part ( from the original pool installation) after waiting in line for the two sales people to be free and the thirty customers in front of me, I was told it wasn't manufactured anymore. Imagine my surprise when Budget pool staff, knew exactly what it was and the part was in stock. Budget may not be the most inexpensive, but they save you money by giving you good advice, the other pool vendors would do well to follow their model. read more

After an extensive search, on-line and at several spa stores in and around Boston, we visited Budget Pools and Spa, Pool and Hot Tub Specialists in season, and also Christmas Eve holiday store in the wintertime off season! We dealt with Mike Costa, but all of the staff were very warm, helpful and knowledgeable about the products that they sold. This was a large purchase for us, and Mike helped us with wet testing the spas in their showroom, advising us on all the details about the products, their use, warranties, materials made from etc. He was an amazing resource, and such a positive person. If we could have we would have bought two spas from him, and we will definitely be a repeat customer and use them again and recommend them to our friends and family, based on the positive experience. They helped us plan and do the install, they help us to this day with parts, chemicals, and advice on getting the best experience out of our tub, we LOVE it, we LOVE Budget Pool and Spas. Thank you and please give them your business, they deserve it! read more