Aqua Solutions has done an amazing job involving my pool maintenance. I have an inground pool and…read moreabove ground hot tub. They have a lot of experience and are very knowledgeable for all pool related questions I have. Super timely responses to my texts and calls. Along with closing and opening my pool - they replaced a faulty water pump and gave me all the information required to keep it running smoothly. No issues since. They also helped me setup an efficient schedule on the controller\app and showed me how to effectively keep my pool clean. My hot tub pump also would not pump water and they easily fixed that as well. I would highly recommend Aqua Solutions!

Joe and his team are awesome to work with. I had a unique circumstance where another pool repair…read moreprofessional sent me to Joe as the Hayward certified rep for the area. I had a wedding reception in my backyard and the pool was a key part of the plan but the pool heater wasn't working. Joe committed, with very short notice, to get the pool functional. Instead of a simple part replacement the entire heating unit needed replaced. Under most circumstances I would have been told that it was impossible to pull off this service miracle in two days. Not with Joe and his team. Joe kept his word which meant that he and his team elected to work late into the night to ensure that I had a fully functioning, heated pool for the wedding reception. It ended up being a fabulous event where the children enjoyed themselves by swimming and the parents enjoyed themselves too. What a blessing Joe and team were to my family. I highly recommend Aqua Solutions Pool and Spa for all your pool needs

Excellent store and people! Have always had what I needed at a reasonable price. I found a leak in…read moremy hot tub from a broken gasket on the heater, went down to find him in the parking lot, closed but he asked what I needed...showed him the gasket...he looked through his truck, didn't have it and opened up the store to find it for me. Good people that work there that are willing to help with parts and advice.

Hands down an amazing experience! We could not be happier with our spa. Kim, John and the crew were…read moreamazing every step of the way. They answered all our questions and never pressured us. The delivery and set up was top notch! I highly recommend them.

We are in the Wasatch area. The service was prompt and reliable. Very knowledgeable! Crystal Pool…read moreand Spas came in, cleaned and reset our spa and she's running like new again. Chemicals are perfect and tests came out great. I would definitely recommend them to my friends and family. Fair prices, glad I called them. They came in highly recommended through word of mouth. Check them out!

STOP! Seriously, find a different pool/spa center. Otherwise find yourselves dealing with wolves in…read moresheep's clothing. They'll *appear* to be rolling out the red carpet for you, they'll be upbeat, and eager to help you find what you're looking for... but what they're really looking for is a SALE! They're crafty with their words and strong salespeople. You might even feel like they value you as a customer, but they value REVENUE above all else. The experience we had here was by FAR worse than any other shop we visited--it was like night and day. We have signed paperwork stating they would not keep our deposit if the item we were looking for didn't work with our space. Well, we came back to inform them that we needed to switch from a SwimSpa to a hot tub. We could have just cancelled the order entirely, but after being duped, we decided to look for a hot tub instead. They were unable to offer what seemed to be a very reasonable ask (based on the massive margins in hot tubs). Unfortunately, we couldn't come to an agreement. I called, with a kind, patient, and professional tone, and said..."It doesn't look like we are going to be able to make a deal." Heidi didn't say anything for about 30 seconds. Then asked, "So what are you saying?" I said, "We just need to cancel the order." She got SO ugly as soon as I said that. They definitely showed their true colors. They were kind and friendly until they didn't like what they heard. I was yelled at, criticized, and eventually hung up on (one employee was in the background prompting questions/comments to say like this was a battle to just win). Rather than listening to understand, they listened to respond. Rather than having a consistent demeanor and commitment to customer satisfaction, they were inconsistent and inconsiderate. As I was on the phone with them, I started taking notes of what was said (see photos attached to this review). I can almost promise you this: You WILL find a MUCH better experience A-Z at any other pool/spa business in the immediate and surrounding areas. Also, take a look at what seems to be a very unethical warranty service fee they charge you with a manufacturer's warranty that actually covers warranty/labor. They charge you extra money for what they're actually getting reimbursed from the manufacturer. S H A D Y! Update (in response to the laughable reply by the business): It's funny how Heidi called ME after she started seeing bad (but honest) reviews. Once again, I had to endure another lecture and very different tone than the one she used when trying to close a sale. She started with, "I hope you feel good about what you're doing." I told Heidi that I was just telling the truth because I believe consumers should know who they are entering into business with. I won't spend many words on providing a rebuttal to her lies and cheap attempts to save face (clearly she cares more about reputation and revenue than she does about people and professionalism). Anyway, buyers beware. Check this businesses reviews across platforms, check the Better Business Reviews, and proceed with caution. From one consumer to another, I recommend you at least engage with adjacent spa shops before signing anything at Crystal Pools & Spas. You'll notice an immediate difference.

fast and efficient!!! They quickly found the leak for us and was very kind and helpful!read more

They found our water main leak quickly and accurately. We dug straight down from the X and the leak…read morewas there. They are very busy so plan on a few days to get them out to you.

I buy my hot tub chemicals from Dolphin at their shop on Highland. Everything I need is always on…read morethe shelf, help is always available when I need it, and the employees are always polite and knowledgeable. On two occasions I've needed repairs on my 11 year old Bullfrog Spa, once to change the pump and once to change the heater. The work was completed promptly and professionally, one employee arrived when he said he would and completed the job in an hour. I don't know what other shops charge for this work, but was satisfied with the price. I use my hot tub almost every night and do all the cleaning and maintenance myself. I like doing business with Dolphin and know that they can provide me everything I need to keep the old spa running. When it finally gives up the ghost I will most probably buy a new Bullfrog from Dolphin.

You'll notice that all the good reviews were from years ago. There is new management and everyone…read morewho made it worth shopping here and cared about the customers is gone. Save yourself the headache and hassle and don't go here. Bullfrog makes amazing spas but don't go through Dolphin. Terrible service, not helpful and can't ever show up to do repairs of a hot tub that has had issues since the install.

Exceptional service like this is rare! Our experience with Hot Springs of Northern Utah has been…read morenothing short of amazing. From the moment we walked in, Shawn and his team were incredibly patient, taking the time to answer every single one of our questions. Once we found the perfect hot tub, they wasted no time scheduling a complimentary delivery and setup--talk about top-notch service! But what truly sets them apart is their ongoing support. Anytime we've had a question after installation, they've been incredibly responsive and thorough, making sure we get the most out of our spa. We couldn't be happier with our decision to buy from Hot Springs of Northern Utah and highly recommend them to anyone looking for a premium hot tub experience!

I have to update my review from 5 stars down to one. Although I've been a loyal customer since…read moretheir opening recent interactions have just left a really bad taste in my mouth and I feel that the customer service has really dropped off and left a lot to be desired. We had Hot Springs replace our pool liner last year due to a tree falling into the pool in a windstorm. Since I wanted everything new I purchased new fittings and trim pieces to go with the new liner not realizing they were included with the liner. No big deal. I'll just return them. Except their technicians took my parts when they left. By the time I sorted it out I was beyond my return window. To top it off the new liner leaked losing an inch of water per day. It took them a month and a half to finally seal the leak while they constantly kept trying to blame my light niche for the leak, which cost me another $80 needlessly on an underwater sealant. On top of that they failed to properly seat the edge of the liner into the rails and the liner pulled out after being filled. It took hours to stretch the liner back into place. The install technician told me they would credit me back for my extra expenses and hassle. But when I went in to settle up....no credits at all. Refused to reimburse for the $80 sealant. Refused to credit for the parts they took and were now in their inventory to use and beyond my return window. Refused to credit for the water loss. Instead they returned the parts to me which I have zero use for until I replace my liner again and still wouldn't need because they come with the liner. I've literally spent thousands at this business as well as trying to promote them because I believe in supporting small business and they don't seem to care. If that's how you treat loyal customers then you don't deserve loyal customers. I'll take my business where it's appreciated.

Me and my Family Love our Wellis Spa! Recently got it this year and have been able to call them for…read moreany questions I have. The spa bros really want to help you enjoy your Spa for the cheapest price.

From the owner: The Spa Bros stands out from other spa retailers by prioritizing customer satisfaction over sales…read morepitches. Unlike experiences with salespeople who focus on their own achievements and pressure customers into making a purchase, The Spa Bros ensures that customers receive ongoing support and professional technical assistance after their purchase. This commitment to after-sale service is a cornerstone of our business model, making spa ownership a pleasant and stress-free experience. Better Service, More Spa, Less Money!

It was a pleasure working with Bob and his entire crew during the summer of 2017. They built a…read morebeautiful pool and spa in our back yard. I would highly recommend A Pool and Spa. Thanks Bob!!

From the owner: At A pool and Spa in Salt Lake City, Utah, we strive to be the best in all aspects of the pool and…read morespa construction process. From design conception to final inspection, we will be there to guide you through the entire construction process, all the while, building the pool of your dreams - not your contractors!