Five Star Swim School has amazing instructors that are great with the kids! The facility is clean,…read moreand the front of house staff are very courteous.

We decided to try this place in spite of many negative reviews, it was a mistake. It was our sons…read morefirst lesson here and the lifeguard was extremely rude to him. The manager just offered a free lesson instead of correcting the problem. If you have younger kids there are much better options in the area

My niece had a birthday here and I just loved this little place. It is such a cute venue for a kids…read morepool party. We had the pool all to ourselves for a few hours under the supervision of 2 lifeguards, and it was just the best. My daughter enjoyed herself, and I felt safe with her there, even though at 5 she is not a strong swimmer. The pool is perfect for kids as it does not surpass 5-feet, and the indoor seating area allows party guests to look out at their kids as they swim. Not to mention staff were very sweet and accommodating. We had a blast!

If you decide to send your child to Kids First, just make sure to keep a close eye on your bank…read morestatements and do not take their word for anything. We were initially fairly happy with lessons at Kids First. Our son made decent progress (despite some issues with constantly changing teachers and repetitive classes that don't focus on individual needs). There were a few times we thought about canceling, but he enjoyed swimming so much that we continued. When we eventually spoke to the manager about suspending/canceling our account in June 2024 because we were going away, she happily agreed citing 30 days notice and that she would process it for us on the spot. This is where our issues started. Unfortunately we trusted her word and having had lessons there for around 10 months, we had no reason not to. We have since found out that even though we haven't attended any lessons since July 15th (no one contacted us concerning the lack of attendance) they have continued to charge us. Not only is the lack of contact alarming, it clearly shows how little they actually care about the children. For almost 4 months they happily processed our payments without ever once wondering where our child was. So now, because we trusted the manager who either forgot (unlikely because we were stood right there as she said she was processing it), or decided she could get away with overcharging us, we are out hundreds of dollars. We will be opening a formal dispute with the CC company, but I wish Kids First would have just done the right thing. They have offered a credit towards family swims or future classes, but we aren't thrilled at the prospect of having to do business with them or trusting them with our child in any way after this experience. Unfortunately since this happened, I have looked closer at some of their negative reviews and can see that this isn't an isolated incident. Such a shame, because some of the staff and teachers were great. Just terrible business practices.

Our daughter has made remarkable progress in a short time, thanks to the well-structured program…read moreand the caring, dedicated coaches. The front desk team is always friendly, flexible, and incredibly helpful when it comes to scheduling make-up classes. A special shoutout to coaches Maribel and CJ --they've been exceptionally professional, patient, friendly and consistently encouraging. Their clear instruction and positive energy have truly boosted our daughter's confidence and swimming skills. I also highly recommend the Summer Clinic Program--the daily evaluations really accelerated her growth and gave us great insight into her progress. It's a safe, supportive, and fun place for any child to learn to swim.I highly recommend it to other parents!

The instructors are generally good and our kids have learned a ton - which is the point of lessons…read more However, they are constantly rotating or changing instructors which has been challenging for our youngest. Her current instructor is beyond amazing though. Our biggest problem with Bear Paddle is the facility. It feels disgusting. I understand the locker room will be wet, but the floor always looks dirty too, and it doesn't feel just wet, but slimy. It smells like strongly of urine half the time, and sometimes feces. Which leads me to believe they don't clean well enough and they likely need their drains cleaned. The floors in the changing rooms have gunk buildup. The walls are filthy. They need a professional cleaning service to clean multiple times a week, the floors need an acid wash and to be disinfected everyday. The walls need to be cleaned. I don't want to sound harsh or nit picky, I just don't think it's asking too much for cleanliness to be a high priority in a facility where kids and families change and expose their bodies to water, floors, benches, etc. Particularly for what they charge, considering they don't offer more flexible payment setup options. I don't want to keep my bank info on file, and the fees for cards are obnoxious---the tuition never seems to stay the same month over month either. Again, really do love most of the staff and instructors--and I love how far our kids have come by going here. But I'm to the point where we are probably going to have to switch schools, because I can't risk my young ones by exposing them to whatever is going on with that locker room.

Into The Swim is The Best Place to learn to swim…read more I took a swim lesson from Into The Swim and my game in the water improved 50% immediately. The Into The Swim instructors are professional, and friendly. This is a great place to take your kid to learn how to swim. Into The Swim www.intotheswim.com

This is the best swimming programs I have ever taken. I have learned how to swim backstroke…read morefreestyles and go into the deep section. The teacher are very patience and teach you well. I would recommend this to anyone wanted to learn how to swim.

Great, family friendly place with a shallow pool and deep end pool for lessons of all abilities…read more Structured, carefully planned swim lesson with good instructors, as evidenced with a progress book.

Disappointing. One of my kids (5yo) is scared to go under water and has been trying to avoid…read morelessons (I have to go to the bathroom, I need water, ...). Rather than addressing this head on and working with him to overcome his fear, the swim program felt that they couldn't really help him progress. Hard to imagine he is the first kid who is afraid of the water and incredibly disappointing that their solution was to suggest that he stop his lessons. Apparently not the right choice for lessons unless your child is an enthusiastic swimmer.

Great place for family get together. We had a family reunion ever at Chartwell this weekend. The…read morestaff are very attentive and helpful. The food was excellent and plentiful. This is our second year at Chartwell and we will definitely be coming back.

Grounds were beautiful and every member of the staff was incredible! So glad we found Chartwell…read morefor our daughter's wedding

My daughter has been taking swim classes at this location since February and the experience has…read morebeen really great. We love AHK's instructor and love the ability to makeup classes when we need to. The facility is clean and they do a great job at communicating if there are any changes to the schedule. Prices are comparable to the other neighboring swim schools, but we liked Goldfish because they are offered times on Sundays, which works best for our schedule. We look forward to many more years here!

I am writing this review out of pure frustration after bringing several issues to management's…read moreattention multiple times with no resolution. We have decided to pull our child from this facility and look elsewhere. Two major issues remain unaddressed: Freezing Showers: Ever since the renovation in December 2025, the showers are unusable. The water turns ice-cold after just a couple of minutes. Expecting children to rinse off in freezing water--especially during the winter months--is unacceptable. Lack of Instructional Time: Each 30-minute session is crowded with 4 children. By the time the instructor rotates through everyone, each child gets very little actual "learning" or active swimming time. It feels more like expensive supervised splashing than a swim lesson. We joined Goldfish expecting a premium experience, but the lack of maintenance and the poor student-to-instructor value have made it impossible to stay. If you're looking for a school that values feedback and prioritizes student progress, I would suggest looking elsewhere.