Grandma and papa took 5 grands here for the day. Clean well kept pool and slides. The lifeguards…read morewere extra vigilant and I really appreciated that. The lazy river is awesome and they loved the slides. My wish is that Logan, Utah would offer this kind of aquatic center for their residents. We will be going back

I really liked this place. It was small. Kids were having fun without aggressive policing and too…read moremany dumb rules. Their locker rooms were kept clean. Trash was kept to a minimum. Lifeguards were nice young men & women that were easily approachable. Clerical staff & mgmt were very nice. Snack bar was adequate. Would've liked more meal options and more chairs. Plenty of parking. Easily accessible in & out of the venue. Definitely recommend for a stop-over for a few hours to kill before or after visiting the national parks.

Very frustrating that I had to come to sit on the side lines for my kids and husband but I can't…read moreget in the water because of a skin tear on my leg. The worst part is that hat they still charged me full price to come in even though I can't get in the water. I don't understand this rule and it's not fair since I can't swim or use the facilities to cool off. It's like I have to suffer twice because I can't get in and say have to pay also.

Nice place to swim very well taking care of and watched over. Lifeguards are on their toes. Very…read morerefreshing and cooling. Staff was very friendly.

This is an awesome club. The staff is amazing and offer exceptional customer service. I'm always…read moregreeted with smiling faces and a positive attitude. The facility is always clean and well maintained. The equipment is in good condition always. The atmosphere is positive out on the floor. Most of the people seem high class and have a good weight room ethic. It makes working out there much easier. The trainers are all very good at what they do. They give great nutrition advice to go along with specialized workouts. Most important for me is that it's a family friendly place. Great for kids as well. We love being members of the club and will be for a long time.

Outdoor Hot Tub not working right for months. Indoor Hot Tub only warm at times…read more Cold Showers today. Floors in the locker room not being swept many days. Showers need cleaned more often. How long before they are a one trick pony ? I think there is some very unsatisfied employees. Not sure what is going on this last few months.

Great facility with a lot to do which includes indoor rock climbing, basketball courts, indoor…read morepool, gym and showers. If you're traveling through and need to take a shower while camping in GTNP I would recommend getting a day pass for the showers.

My review is on my experience of using their "public shower" $10 for a shower!!!…read moreMost expensive ever, ok I was expecting at least a nice and clean shower... Hair all over the floor, weak water pressure... I would not recommend

For the price you pay, it's good enough. The place is definitely old and in need of upkeep, but if…read moreyou just want a simple soak, it's fine. The pool inside was perfect for the kids we brought.

Older Hot Springs family managed. Pleasant laid-back atmosphere. Reasonably priced. Hotter pool…read moreoutside. Larger pool suitable for general swimming inside.

I actually loved them a lot to the point of getting a seasonal pass. Probably the best and cleanest…read moreswimming pool within reasonable driving distance from my current residence. Even better than Ross Park in Poky in terms of maintenance and general cleanliness. In Pocatello the only decent pool is probably at Gold's Gym imo. Some people refer to Ross Park as Gross Park , however maintaining the park in the wilderness takes a lot of effort and is much harder than you think especially if you move to the desert from parts of the world where nature takes care of its own lol and maintaining grass or trees is just a matter of trimming them nicely. Pool seems Ok in Poky it is just changing rooms that are disgusting and gross alright. It does not take that much effort to clean. So by comparison the pool and surrounding area in Indian Springs is admirable. I only noticed few very minor things like the soap dispenser not working in the shower, but I also noticed those showers are not frequently used by many customers. I also noticed here to a great number of people showering before and after pool is a foreign concept. What is the logic? Sharing is caring? Including all the body sweats and odors? Ok... I don't really swim in my clothes so I had no issues with dress code. Some peeps do. Why? You did not mean to and fell into pool? Not sure why, my son likes his swimming shirt but it is not denim it is like specially made one for sensitive skin allegedly protects from harmful uv rays etc. So overall they provide an awesome value for the price when it comes to swimming and we had a lot of fun partying in front you can rent the space for your employee appreciating picnic that is of course if you do appreciate them :) Owners are approachable, facility is maintained and within reasonable distance. Local reservoir by Seagull Bay is an awesome place for boating, but for swimming I'd rather go to Indian Springs due to cleanliness of the water.

This review is about customer service only. The swimming facilities seem fine…read more I am very disappointed with my recent experience with the owner, who an adult family member spoke to about an issue with allowed swim wear. My nine year old niece had been swimming in her preferred swim clothes of shorts and a t-shirt, but was asked to get out of the pool. Apparently she could wear those ONLY OVER a traditional female bathing suit (keep in mind this rule was applied to a prepubescent girl). The rule sounded odd, and an adult relative asked if the manager could clarify. The owner came out and was immediately confrontational, "I always have a few rule breakers like you!" "Its a health code, and I won't risk my business for people like you!" and the like we're said while this relative was asking how we could go about renting a traditional swimsuit. He didn't seem to listen to the question being asked about renting a swimsuit. Overhearing the verbal tirade against my relative, I approached. The owner sneered and told me to "move on." I informed him that I would leave the pool and grounds if asked, since that was his right as the owner, but I wouldn't be ordered away from witnessing his conversation with my family member with the way he was addressing her. For whatever reason, in spite of multiple offers to leave the pool if asked, he would not ask me to leave the pool. Instead saying I "would pay even more now" and calling the police. Really? Our entire group realized he would not allow the situation to de-escalate, and we left the pool (although, again, we were never asked to leave). I do not blame the owner for the odd rule, if it exists. I can only speak for his actions, which were distasteful. He had a satisfied smirk on his face as he watched my special needs daughter cry because she didn't understand why we were leaving early. How can anyone smile at the tears of a vulnerable child?! After leaving the pool, I waited on the grounds for the police to arrive. I made my statement, the owner made his statement, and it was determined that no crime was committed. The owner exercised his right to view us as trespassers in the future, and of course we have no desire to return. If you have any expectation of being addressed respectfully and as a peer, rather than being spoken down to like a naughty child, avoid asking management anything.

As a GM to a hotel, I truly appreciate Master Craft Pool and Spa and everything they do for our…read morehotel. Their team is always kind, quick to respond, helpful, and very professional. They make it easy to get things taken care of and are always great to work with. Highly recommend!

We researched tub brands and options for months and narrowed it to a Jacuzzi 355 Full Foam and a…read moreSundance Cameo which Scott Madrid(Scott is a liar) told us was Full Foam, we decided on the Cameo. Within a couple days of delivery we had a leak and we were instructed by Joe Hardy at MC to pull a panel and inspect for the leak. I asked Joe why there was loose fiberglass inside the unit and he informed me that Sundance had changed insulation. I immediately made it clear that we were told the unit would be full foam. We asked to return the tub but Scott wouldn't allow it, they tried to resolve the leak by offering us another unit with fiberglass insulation which we rejected. After getting a regional Sundance Rep involved it was decided we would get a replacement when Sundance converted back to foam insulation. We told them to come get the tub but Scott said they would leave it until the replacement was available. 15 months later Scott calls and says we'll be getting an all new tub new accessories, steps, cover, etc, that we'll have to pay $2312 for the swap(originally told there may be a $400 - $600 upgrade fee when the foam units are produced again). We pushed back and they lowered it to $1312. The original tub had the Extreme cover, and SmartTub pd $1000 for upgrade. Scott said they would take the SmartTub from our old tub and install it on the new tub. The replacement tub was delivered and set up by Chase and his partner, they did a HORRIBLE job!! Chase told me that he didn't have the promised matching steps and that this tub wouldn't have SmartTub. Before he left I decided to hold the $1312 check until those issues were resolved, at that time unaware of what we'd find that evening. We looked at the tub that evening and were shocked at all the things that Chase left in nonworking order. The interior lights would not turn on, two air valves were not functioning, one would barely move and the other would spin out of it's socket. I saw Chase playing with the knob that wouldn't turn while he was filling the tub but I wasn't aware that he was having issues with it until that evening when we inspected it. The cover was not installed correctly, the cover wouldn't seat on the tub rim and was too small for the tub, the skirt was to short to cover the acrylic, all 4 sides had over an inch of acrylic exposed to the sun. Cover strap brackets were mounted at inconsistent measurements, you could see from 30 feet away how crooked they were installed. I don't understand how an installer can walk away from an installation this bad and not say a word. We listed the issues in an email to Scott, Missing SmartTub($1000), wrong cover, air knobs not working, interior lighting not working, missing promised matching steps, etc., and got no response. I contacted Scott again letting him know we'd be out of town for a couple weeks and asked him again to get back with us. Waited almost 3 months(they are a few hours away and only come to our area once a month) and no response from Scott, and no service call. We called and told them to come get the tub and refund our money. Joe Hardy got involved and offered us $7500 of the $15,500 that we paid. After going back and forth with Joe, I contacted the BBB, Joe Hardy responded to the BBB lying about the insulation issue and reaffirming the $7500 refund, or offering to warranty and come fix the tub(this is after 5 months, why weren't they knocking on our door sooner?). We thought about it and decided we'd had enough of the lies and lousy customer service, and concluded we didn't want the stress of dealing with them for another 5 years. They refunded $7500 of the $15,500 and took the tub back. Look for an honest Dealer and consider not buying Sundance either. Sundance customer service offered no assistance other than to tell us to take it up with our reseller.