They have many quality products to choose from. Always helpful and friendly. They are very…read moreknowledgeable about the products they sell and don't mind helping you decide.

Mack was just groomed by Julie and came home looking so handsome! Julie is amazing. She is so kind…read moreand caring - and wonderful with dogs. Mack loved his "spa" day and we are looking forward to our next visit. Would highly recommend Julie at the salon!

A complete pet store with all the products but impossible to find any help. I've been there twice…read moreand had to find what I wanted because other than a cashier there was no one to help.

One of the only pet stores that I have seen that really takes good care of the fish. The employees…read moreseem to really care.

We come here once a month to buy food for our American Bulldog mix…read more This is by far the best pet store in the area because of the awesome people that work here. My wife and I have talked to the general manager and half a dozen employees over the last couple years we have been coming here. The staff is very knowledgeable and friendly.

i believe his name was jarred or jerard not sure on spelling but he was pretty rude when i was…read moreasking for a certain berried female shrimp, which looks very different from a non berried shrimp. he said 'they all look the same to me' with lots of attitude.. i work at a pet store and am always scooping fish and while i understand specific fish requests can be frustrating when they look similar but it is part of the job to do it anyways, and still helping the customer in the end. to be blatantly rude out loud about it is pretty wild. prob wont come back for fish again unless its another employee. the cashier i had was very kind and apologized once i told them about it.

As others have stated below your dog will get zero attention here. We had our dogs there over…read moreChristmas and over the few days they had literally ZERO interaction with people. We would check the cameras daily numerous times and never once saw people spending time in the common areas with our dogs. On Christmas day the dogs had been left in cages for over 17hrs before someone came in to let them out. Unacceptable. I hate to leave this review but I think it's needed to let these owners know this is not what people expect when spending hundreds of dollars to have their pet looked after. Dogs need attention. Not to mention the lack of personality at the counter. They dont even say hello. It's like its run by a bunch of kids who no one knows what is going on. The cameras turn off everyday and on every day at the same time. Not sure what purpose this serves.

Have been taking Benny there for at least 2 years, he loves to play with his Buddy Max. Staff is…read moresuper friendly and efficient. Elaine is a Great Person to deal with and so is Sam.

My dog, who is a Service Dog has been a patient of Savanna Animal Hospital in Jensen Beach for…read moreabout 12 years. In the beginning years I found this veterinary service excellent but as time went on my opinion changed. Recently these are a few of the issues I have had. A few months back my dog had an appointment for a health certificate to travel abroad. The vet who took care of us found that the dog had an ear infection. Medication was prescribed but a culture was not taken to find out exactly what antibiotic should be used. Following application of this prescribed drug my dog went deaf within 3 days. Come to find out this is a possible side effect of this medication of which we were never informed. Upon returning to the vet to be seen because of this complication the vet was uncaring and dismissive. When I stated my dog needs to hear my commands the response was "oh well, you can teach him hand signals". Upon notifying Dr Reis about this she started to treat my dog, at her expense, with acupuncture. Fortunately this has helped to a degree. Another issue is the constant wait time for a scheduled appointment. Every time I have brought my dog in there is always a long wait. I had a scheduled 10:35 appointment this week which I arrived on time for but was left sitting in the waiting room for 30 minutes, then taken into the examination room and waited another 30 minutes. At no point did any staff member even acknowledge that I was there. After this hour wait I decided to leave. Stopped at the receptionist desk and told them I was leaving. No explanation was given to me. I found this to be unacceptable because it wasn't the first time this has happened. Today I requested all my dog's records and started with a new veterinary service.

The vet promised to call results within 20 minutes when that didn't happen. I called at the end of…read morethe day and they told me they would call me in another hour before they leave. They never did. I then called the next morning. They said they needed to go through their morning rounds and they would call me after that; they never did. I called in the afternoon and I was placed on hold for 10 minutes and no one ever apologized for the wait or the length of time it took to call but they asked me to come in the next morning based on the analysis reports and that they would like to see her first thing in the morning. . So first thing in the morning we go there and we are waiting now 50 minutes and then told very rudely that if we didn't like the wait then our records could be sent somewhere else. No one ever asked how my dog was doing. No one wanted to hear how many times it took to get someone to pay attention to my dogs urine analysis results indicating a kidney infection. Super bad care never on time takes them 20 minutes to check you out and they are very disrespectful and rude. Justified I was upset when being dismissed and and spoken to rudely. Do not go here if you actually want to be respected and seen in a timely manner.

Every time I come here, there are always employees that are eager to help me. They don't disappear…read moreas so often happens in many other stores. When someone saw me looking at puppy collars and found out that I was adopting a Golden, they had lots of good advice! My one complaint is with the Kong crate that I bought. First of all, I have arthritis in my hands, and it just about killed me to get the box open and to get the crate out of the box. When I finally did, I realized it was A USED crate! The pan on the bottom had dog hair and hadn't been cleaned! See pictures below. I didn't even have my pup yet!! I was furious! This was a very expensive crate! On top of that, the bottom latch is bent. It still works though. So, I killed my hands opening the box, got a used item and then had to clean it because I'm picking up my puppy tomorrow. There's no sense in complaining to Pet Smart. It's obviously not their fault. My time is better spent giving this review and preparing this crate for Hope. Kong has a really good reputation which is the reason I bought it. Just goes to show you...you can't trust anyone. Update: I just called Petsmart and they were very happy to give me a new pan for the bottom for the crate, which is just what I asked for! THANK YOU PETSMART!!!

Firstly, I'd like to say I have NO PROBLEM WITH THE CUSTOMER SERVICE in the store itself. I have…read moreexperienced nothing but the absolute best customer care experience each time I come here. My review is based solely on grooming. This is the first time bringing my dog for grooming here, I booked online with Gabby. We arrived and Gabby looked her over. The initial price online was $63 but before I walked out the door, it jumped to $83 for a scissor fee. Not happy but OKAY! A while later, I check the app to see if I can pay my invoice for the service in the app. Imagine my surprise when I learned that the price was now $93!!! Extremely unhappy at this point because it says I'm being charged a dematting fee. Sooo before I took my dog, I sat on my garage floor for an hour combing her out. 3 days before that, I had thoroughly brushed her. This morning when I was combing her there were a few small snags which I'd combed to the very ends of her hair. Maybe one or 2 tangles that I'd gotten out but I wasn't concerned about pulling them off the ends of her hair because her leg hair was being trimmed shorter so those little tangles would end up being cut off anyways. I even said that to Gabby as we were discussing the cut I wanted. She said, "okay, no problem." So now in my mind I'm reluctantly prepared to pay the now $93 bill! So when I arrive to pick her up, ohhh the disappointment. My dog looks like a SKIN WALKER!!! The cut is SOO BAD! This doesn't even look like my dog. Looks like she was cut with a weed whacker while the groomer was wearing a blind fold. One leg looks bigger than the other, one lash is cut super short (she tried to say she doesn't know how that happened to the lashes) but I look at her lashes everyday! It wasn't that way when I dropped her off. I asked for short brows, long lashes...NOPE still big brows and they look really horrible. I asked for rounded feet and for her legs to look like furry boots but just neatly trimmed. I will post pics of my dog with her normal grooming versus this one so you can see. I'm literally embarrassed to post these pics of her. She looks so bad, I cried!! And to add insult to injury, she brought Gigi out to me with her paws and face wet with urine. Don't these places usually have the crates that allows the pee to go to the bottom without it touching the dog? She asked if I wanted her to do another quick shampoo but my dog was SO ANXIOUS at that point and trying desperately to escape her and get to me (which is normal behavior) that there was no way I could hand her back to Gabby. Needless to say, as I walked towards the front of the store to pay, I got a better look watching her walk on the floor and SHE LOOKS SO BAD! And the lashes were definitely cut even though I specifically asked her not to touch the lashes. I had to be a Karen today because there was no way I was paying $93 for THIS!!! They nickel and dime you to pieces in here but if the cut was beautiful, that's one thing. My dog startles me every time I look her way! It's horrible !! She no longer looks like my beautiful princess. Lol! I'm laughing but I'm crying too! Please see all pics for reference I have my old groomer pics vs PetSmart. Keep in mind, I had to let her hair grow out a bit to get the furry boot look! Only for her legs to be butchered and whacked up like this! It's uneven, choppy, and just really bad!

Crickets for my Tarantula is the order of the day. They have…read more"small" crickets for my sling, they are close and Jason was able to talk me down off the ledge when I was worried that my T is to small for these "small" crickets. He was super nice, knowledgeable and amenable. I go back every week or two. :) Thank you Pet Supermarket! You can trust me, why wouldn't you? ;D

awful customer service. staff won't get off their cell phones to even answer questions.read more