Very disappointed in how, after 2 plus years of solid service they completely dropped the ball…read more Went to open the house on MV 1st week.of May. Error code on units showing no refridgerant, which means probanly a leak. Called that Monday for appt. Was told they are not on island t il Thursday, so took appt then between 10 and 12 arrival " but they will be there closer to 10" per customer service person. 1 pm to 2:30 pm multiple texts and phone calls to the owner and his CSR. No response from.owner and.CSR was in a meeting At 2:45 got a text they qere not coming today and woukd try agin early next week to get back on island. Temps were n in low 40s at night, 50s daily and i had no heat. Called Climate Care MV. Set up appt for 2 days later, but a guy frred up and was there at 7pm Ran tests, put in a dye came back 6 days later and detected the "Massive leak" in one of bedrroms. Called Senville, found out F&J had tegistered the unit with correct address and email but had someone elses name and phone.number, so we had to correct the registration Shipped unit in 2 days. Climate care installed, recharged, pressure tested and all was good to go with time to spare before 1st renters arrive. Will use Clmate Care moving forward as they are very reliable , thorough and on island. I woukd think twice about using a company for mini splits or any unit that may need routine servicing or emergency servicing that is based off island. Find an onnisland vendor. Sorry F&J but here we are 4 weeks later, no text email or phone call to apologize for completely failing a now former customer ​​

I met this company through AngiesList last year. I used them to complete an HVAC project at our…read morespa. The owner was unprofessional. When he started the project, he left the place messy and I had to clean up after him. All the equipment was all over the place, as you can see in the pictures. I had to collect them and clean everything after he left. These pictures were sent to him at the time. He was extremely aggressive, asking to collect the remaining balance even though the project was not completed. While our spa was under construction, he was overly insistent in wanting to install the unit system even when the contractor advised him to wait. We asked him to wait until the project was completed entirely because we wanted to protect the HVAC units from the debris of the construction. In the end, we let him install the units while the construction was still happening because his behavior was inappropriate, and we just paid him to let him go. We've been having issues with one of the units since May. It had been making noise, and we called him in order to let him know that one of the units wasn't working properly. He said he would stop by to take a look, but never did until June 14th. He picked up the pump and said he would get back to me within 24 hours because the pump wasn't working. I have been calling him since, but he never picked up his phone or called back. At this time, the weather is extremely hot, and our products and guests are both being negatively impacted by the heat. Overall, my experience has been negative.

We finally decided that we could not go another summer without air conditioning. Contacted the…read moreRISE program who did a home assessment and qualified us to start the process to install mini-split technology in our home. Aquidneck Services wax on the preferred provider list and they are local for us. The need assessment was done quickly as was the quote. We chose our plan and arranged all the rebate/financial and within a month had the equipment installed. What a change! Should have done it long ago. Thanks to Eddie and Simon for helping with the process (and answering a lot of questions!) and to Tim and Jonah who installed the mini-splits and took the time to ensure the correct placement for max coolness (and also answered lot of questions!) Tim had to determine best placement of outside hoses for the bedroom unit and then make it work. All work looks fantastic! They also offer annual maintenance. We are very pleased with the service.

My business needed Propane exterior piping repaired due to a leak. I called several Plumbers in…read morethe area and none were bold enough to take on the job, causing me stress, aggravation, and time wasted. On top of that, this issue came during a time where the winter season had just changed, and this and other companies were backed up. After calling, Katie explained this to me, and explained that she would contact me back once a slot filled open. She did and a very professional team of two came and looked at the piping a few days later. They explained what they would be doing and went out and bought the tools they needed and repaired the pipe in a few hours. I also had some other unrelated piping issues and the tech was eager to take a look at it for me and attempted to help remedy the situation, and also said he would have his boss provide me with a quote. I will eventually call them again to take care of the other issues, because they were very professional and confident, unlike the 2 other contractors that came by. Great service! Will do business again.

I had heard commercials for OSM and thought I'd give them a try. My air conditioner wasn't blowing…read morecool air. The tech came to my house and was friendly, knowledgeable and thought the problem could be fixed with adding more Freon. So far so good. If I have to call them back for any reason I will. I recommend this company for anyone with a/c issues.

We have them come out every year to inspect and clean our central AC and they always do a great…read morejob. Very courteous and professional. And very conscientious to clean up after themselves. This past summer, we noticed a very bad smell in the house when the AC was running. We hadn't had our annual cleaning yet. We called them to see if we could book that, but once we describe the smell, they came out right away as they suspected the smell was mold. And, they were correct. We ended up having to replace our entire system; it was 15 years old. It was a very hot week and it was going to take several days before they could get the new system in and install it. They offered to loan us a wall unit while we waited for installation, but our windows couldn't support the weight. So what did they do? They went out and bought a portable floor unit just to lend to us! I was beyond touched that they were willing to do this for us. That was way above and beyond. They definitely earned a customer for life in us. Highly recommend!

After working with a local company (Wakefield) for over 8 months, we called UGN. They diagnosed…read morethe problem at the first visit and our splits were up and running the next week when part arrived. After 8 months of no heat or AC I cannot say enough about UGN.

We can't thank UG Nasons enough for coming to our rescue after the first HVAC company we hired did…read morea terrible job. From the moment they arrived, their professionalism, respect, and deep knowledge were clear. They quickly assessed and fixed the issues we were left with, and we only wish we had chosen them from the start. If you want the job done right the first time, we highly recommend UG Nasons. Outstanding service!

Our central air conditioning unit was having a few issues and Valley Heating and Cooling came out…read morelast year to promptly service our unit. We made the decision to replace the central air unit and had Valley come out and give us a quote on the work. Their quote was very competitive and we wanted to have them replace our unit based upon the excellent service we had received in the past. Our job took two days to complete and the work crew sent out to our house was excellent. They laid down tarps to protect our floors from any debris (we had all of our duct work replaced). In addition we have a small dog who was very curious about their work and really thought they came to visit with her - they were very nice to her and gave her attention. The crew worked very efficiently and answered any of our questions and review details with us along the way. Our new WIFI thermostat had not come in so they installed a digital thermometer and then came back and replaced it with the WIFI unit as soon as it came in. They made the experience pleasurable and we would highly recommend them for both installation and service. It's a pleasure to do business with Valley!

I had the exact thing happen to me. When they were at the house they seemed to know a lot about my…read moreneed and the system. I called several times, left emails and texts and it's been 3 weeks and no reply. Lack of response before I'm even a customer tells me a lot about service and contact after installation. Glad to go with a different company.

Quality installation. Cleaned up after installation and it looks great!!…read moreVery professional and friendly. They cleaned and vacuumed as well. What a great decision hiring Justin and his crew. 1000% happy....and cool!

With the inflationary high increase in heating oil and natural gas, I was beyond excited to come…read moreacross the Hercules heater at a friend's home. First off, I had a great experience dealing with Dave 401-595-0581 located in East Greenwich, Rhode Island. He's been in the business for years and is very knowledgeable, honest and direct in answering all of my questions. Aside from looking beautiful, the Hercules quartz infrared heater uses 40% less energy and heats the room phenomenally. The whole room feels warmer from floor to ceiling and there are no cold pockets. The infrared heater destroys germs and makes the air much healthier and cleaner. It is especially helpful in cold and flu season. Overall, it is well worth the money to be safe, warm and happy!

We had another HVAC company come out and were told we needed to replace our entire system. Before…read moremaking such a big investment, we decided to get a second opinion and called Energy One. I'm so glad we did! The owner came out personally, quickly diagnosed the real issue, and had it fixed in no time. He saved us from an unnecessary HVAC replacement and what would have been a huge expense. It's refreshing to work with a company that's honest, knowledgeable, and focused on fixing the problem instead of selling you something you don't need. The service was prompt, professional, and friendly. I highly recommend Energy One to anyone looking for trustworthy HVAC service!

We use this company for everything. Oil, furnace maintenance, HVAC issues, and plumbing. This one…read morecompany does it all. If you call them, they will get to you within a day or two, depending on the issue and the weather conditions. I like having to only call one company for three major issues that may occur in a home. I always recommend this company to anybody that asks and I would always call them first to replace anything in my home